SureSafeGO 24-7 Monitored Personal Alarm User Guide
- June 3, 2024
- SureSafe
Table of Contents
SureSafeGO 24-7 Monitored Personal Alarm
Instructions
Thanks for your recent purchase!
The SureSafeGO comes ready to use straight out of the box. All you need to do
is follow the 4 steps below and you are ready to take your ‘anywhere’ alarm
with you, wherever you go.
Get To Know Your SureSafeGO 24/7 Connect & Charging Cradle
4 easy steps to set up
Step 1:
Attach the lanyard provided to the SureSafeGO pendant. Alternatively, place
the SureSafeGO into the belt-clip, if purchased separately.
Step 2:
- Plug your SureSafeGO charging station into a power socket using the power cable provided.
- Place your SureSafeGO into the charging station to charge it up. Check that SureSafeGO ‘clicks’ into the charger to be sure that it is in correctly. You will hear a beep sound when the pendant is placed into, or taken out of, the charger.
- Leave the device on charge for a minimum of 3 hours before first use. The green LED will flash every 3 seconds while charging. The green LED stays on solid when it is fully charged. You cannot overcharge the battery.
Step 3:
The SureSafeGO should automatically turn on when you place it in the charging
station. If it does not, turn it on by holding down the side button until it
vibrates.
Step 4:
-
Test the SureSafeGO by pressing and holding the SOS button on the front of the device for 3 seconds.
-
You will feel the SureSafeGO vibrate and hear it beep. The red and green LED
will also flash together. The SureSafeGO will then call through to the SureSafe Response Centre, and a response operative will answer your call and talk
to you through the pendant. They will also confirm if you are at home, or your approximate location based on the GPS position if you are away from the home. -
Let the SureSafeGO response operative know that it is a test call for a new alarm.
-
You are now fully set-up, tested and ready to go. We recommend that you wear your SureSafeGO at all times.
Additional Information
Charging your device:
The SureSafeGO battery will last either up to 10 days with regular location
tracking activated, or up to 30 days with location features only activated
when the SOS button is pressed or a fall is detected.
When the battery drops below 20% the red LED on the pendant will give a quick
flash every 3 seconds. The pendant will also beep once and vibrate once, when
it first drops below 20%. We recommend charging your SureSafeGO for 1 hour when
you receive the low battery alerts.
If you subscribe to the family & friends app then app users will receive an
alert that the battery is low. If the battery reaches a critical level, the
response centre will call you to remind you that you need to charge your
device. Battery reminder calls will be kept to ‘sociable hours’. We will only
call you between 9am and 8pm to let you know your battery is low.
Fall Detection:
Your SureSafeGO comes with automatic fall detection switched on as standard.
In the event that the device detects a fall, it will check for you standing up
again, or walking, for a period of 30s after the fall occurred. If motion or
steps are recorded within this period, then the device will cancel the fall
alarm based on you being OK if you can walk or stand. This sequence is silent,
you will not know that the device has registered a fall, and has cancelled
itself.
In the event of the device detecting a fall, but not any movement within the
following 30s, the device will alert you with a beep every second for a
further 30s. During these 30s the fall alarm can be cancelled by pressing the
side button.
In the event of the device detecting a fall, with no movement and no
cancellation for the next 30s, then the alarm is triggered and a 3s long loud
alarm sound will be played. A SureSafe operator will then talk to you through
the pendant momentarily. Don’t worry if this is a false alarm, simply tell the
operator that you are OK.
Please note that the fall detector will not pick up 100% of falls. Descent
controlled falls, slide falls, slumps from chairs and even some hard falls may
not trigger the fall detector. For best results in detecting falls, the
SureSafeGO should be worn outside of clothing. We always recommend that where
possible, the SOS button is used when help is needed. The sensitivity of the
fall detector can be increased upon request. It can also be switched off.
Contact us for more information.
Testing Your SureSafeGO:
We recommend that you test the SureSafeGO at least once a month by following
Step 4 of the Quick Start Guide.
Family & Friends App:
If you have subscribed to the Family & Friends App, the person purchasing the
alarm (or their designated primary contact) will receive an invitation by text
message asking them to download the App. Once downloaded, follow the
instructions to get setup and connected to the SureSafeGO. The primary contact
can then invite other family members/friends to download the app.
Access to the App gives you the following additional features: up to date
location information (including confirming if they are home), details of the
last 10 locations, battery percentage and if the device is switched on and
connected to our servers, the ability to set Geo-Fences to check the alarm
user does not wander, step/activity counter, secure in-App chat feature for
nominated contacts. You can subscribe to the App at any time by contacting us.
Battery Options
The SureSafeGO has two battery options available. With continuous location
services being activated the battery will last up to 10 days. With location
services only activated when the SOS button is pressed or a fall is detected,
the battery life is up to 30 days. App subscribers are defaulted to the 10 day
battery setting as some App features require location sharing to be on.
Non-subscribers to the App are defaulted to the 30 day battery setting as
location sharing is only required when the alarm is activated.
Contact us with any questions, or if you would like to change the battery
setting on your device.
Water Resistance:
The SureSafeGO is water resistant to IP67. It is suitable for use in the
shower but not the bath.
Switching Your SureSafeGO OFF/ON:
Hold down the side button first. Then, while keeping the side button pressed,
press the SOS button as well. The unit will vibrate and show a red light to
indicate the unit is shutting down. Hold the side button for 1 second to
switch device on.
Charging Cradle/Home Beacon:
The charging cradle doubles as a home beacon – letting us know that you are at
home if the alarm is activated while in range of the home beacon.
We recommend leaving the charging cradle at home when you travel anywhere
overnight. If your trip away from home is long enough for you to need to
charge your SureSafeGO, take the cable from the charging cradle and plug it
directly into the side of the pendant to charge it.
If you intend to move the charging cradle to a different address, please
notify us. Please give us 2 working days’ notice of any relocation, to give us
time to update your beacon’s home address on our system. Failure to notify us
may result in inaccurate locations being given should you activate your alarm.
UK Only:
The SureSafeGO 24/7 is strictly for use in the United Kingdom only. We are
unable to provide assistance if you are located outside of the UK.
NOTE: Please contact us on 0800 112 3201 or info@personalalarms.org if you do not want the automatic fall detection to be ‘on’ for your SureSafeGO.
0800 112 3201
info@personalalarms.org
www.personalalarms.org