SERVER 101297 Multi Condiment Dispenser Instruction Manual
- July 6, 2024
- SERVER
Table of Contents
SERVER 101297 Multi Condiment Dispenser
Specifications
-
Model: General Market
-
Dispensing: Up to six signature sauce and
condiments -
Features: Electronic Dispense, WI-FI
connectivity -
Certification: Clean-in-place certified
Product Usage Instructions
Dispense up to six signature sauce and condiments from a single automated system, ensuring accurate flavor and faster service every day.
Safety
| model/item | description | capacity |
|---|
101297
| ****
Multi+™ Condiment Dispenser Dispensing Head Only with Drip Tray Assembly
| ****
NA
101287
| Multi+™ Condiment Dispenser Dispensing Head Only without Drip Tray Assembly|
NA
101795
| ****
Multi+™ Condiment Dispenser Pouch Model – Below Counter – Primary
| ****
(2) 1.5 or 3 Gallon Fitmented Pouches
101796
| ****
Multi+™ Condiment Dispenser Pouch Model – Below Counter – Secondary
| ****
(2) 1.5 or 3 Gallon Fitmented Pouches
101797
| Multi+™ Condiment Dispenser Direct Pour Model –
Below Counter – Primary
| (2) 1.5 Gallon Direct Pour Vessels
101798
| Multi+™ Condiment Dispenser Direct Pour Model –
Below Counter – Secondary
| ****
(2) 1.5 Gallon Direct Pour Vessels
WARNING –
ELECTRICAL SHOCK COULD OCCUR This unit must be earthed or grounded. This
requires all three prongs (terminals) on cord plug to be plugged into power
source.
Patent Pending
According to food and safety regulations, most foods must be stored and/or
served at certain temperatures or they could become hazardous. Check with
local food and safety regulators for specific guidelines. Be aware of the
product you are serving and the temperature the product is required to
maintain. Server Products, Inc. cannot be responsible for the serving of
potentially hazardous products.
IMPORTANT
Clean, rinse, sanitize, and dry parts according to local sanitization
requirements.
Multi+™ Models
| model/item | description | capacity |
|---|
101876
| Multi+™ Condiment Dispenser
Dispensing Head with Drip Tray Assembly (101297) with Pouch Model – Below Counter (101795)
|
(2) 1.5 or 3 Gallon Fitmented Pouches
101879
| Multi+™ Condiment Dispenser
Dispensing Head with Drip Tray Assembly (101297) with Direct Pour Model – Below Counter (101797)
|
(2) 1.5 Gallon Direct Pour Vessels
101877
|
Multi+™ Condiment Dispenser
Dispensing Head with Drip Tray Assembly (101297) with (1) Pouch Model – Below Counter Primary (101795) & (1) Secondary (101796)
|
(4) 1.5 or 3 Gallon Fitmented Pouches
101880
| Multi+™ Condiment Dispenser
Dispensing Head with Drip Tray Assembly (101297) with (1)
Direct Pour Model – Below Counter Primary (101797) &
(1) Secondary (101798)
|
(4) 1.5 Gallon Direct Pour Vessels
101878
|
Multi+™ Condiment Dispenser
Dispensing Head with Drip Tray Assembly (101297) with (1) Pouch Model – Below Counter Primary (101795) & (2) Secondary (101796)
|
(6) 1.5 or 3 Gallon Fitmented Pouches
101881
| Multi+™ Condiment Dispenser
Dispensing Head with Drip Tray Assembly (101297) with (1)
Direct Pour Model – Below Counter Primary (101797) &
(2) Secondary (101798)
|
(6) 1.5 Gallon Direct Pour Vessels
101882
| Multi+™ Condiment Dispenser
Dispensing Head without Drip Tray Assembly (101287) with Pouch Model – Below Counter (101795)
|
(2) 1.5 or 3 Gallon Fitmented Pouches
101885
| Multi+™ Condiment Dispenser
Dispensing Head without Drip Tray Assembly (101287) with Direct Pour Model – Below Counter (101797)
|
(2) 1.5 Gallon Direct Pour Vessels
101883
|
Multi+™ Condiment Dispenser
Dispensing Head without Drip Tray Assembly (101287) with (1) Pouch Model
– Below Counter Primary (101795) & (1) Secondary (101796)
|
(4) 1.5 or 3 Gallon Fitmented Pouches
101886
| Multi+™ Condiment Dispenser
Dispensing Head without Drip Tray Assembly (101287) with (1) Direct Pour Model – Below
Counter Primary (101797) & (1) Secondary (101798)
|
(4) 1.5 Gallon Direct Pour Vessels
101884
| Multi+™ Condiment Dispenser
Dispensing Head without Drip Tray Assembly (101287) with (1) Pouch Model
– Below Counter Primary (101795) & (2) Secondary (101796)
|
(6) 1.5 or 3 Gallon Fitmented Pouches
101887
| Multi+™ Condiment Dispenser
Dispensing Head without Drip Tray Assembly (101287) with (1)
Direct Pour Model – Below Counter Primary (101797) &
(2) Secondary (101798)
|
(6) 1.5 Gallon Direct Pour Vessels
Parts
-
Multi+ Dispensing Head Assembly – 101297 (includes drip tray) & 101287 (no drip tray)
-
Drip Tray Assembly – 101685
-
Locking Ring (Nut) – 101300
Not Shown Items that are Part of Head Assembly- 72” Tubes (6) – 101543 – Depending upon the model, not every tube will be in use. Keep red plug in the end of unused tubes.
- 6’ USB-C cable – 101053
- 3′ USB Cable – 101677
REPLACEMENT PARTS
- 101685 – DRIP TRAY ASSEMBLY
- 101322 – POUCH SUPPORT
- 101681 – DIRECT POUR BIN & LID ASSEMBLY
- 101465 – DISPENSING CAP WITH THREAD SEAL
- 101050 – 1/2 HOSE BARD CONNECTOR
- 85264 – CONNECTOR, ADAPTER, 16MM
- 101066 – CLAMP, TURN-KEY, SIZE 6, 3/8-7/8
- 101055 – 24″ SHORT TUBING
- 100992 – POWER SUPPLY
- 101818 – AC PLUG CABLE
- 101039 – WIREWISE RACK 3-GALLON
- 101300 – PLASTIC LOCKING RING (NUT)
- 101799 – 32″ JUMPER CABLE
- 101322 – 1.5 GALLON POUCH SUPPORT
- 101793 – MOTOR ASSEMBLY – PRIMARY
- 101794 – MOTOR ASSEMBLY – SECONDARY
- 82049 – 11″ BRUSH
- 82526 – 21″ BRUSH
Below Counter Pouched Models
- Pouch Support (2) – 101322
- 16mm Connector Adapter (2) – 85264
- Dispensing Cap (2) – 101465
- 1/2 Hose Barb Connector (2) – 101050
- Shelf – 101039
- Motor Assembly – 101793 – Primary / 101794 – Secondary
- WireWise™ Shelf – 101039
- Power Supply 100992 & AC Cable 101818
- Turn-Key Clamps (6) – 101066
- 24″ Short Tubing (2) – 101055
- 32″ Jumper Cable – 101799 – Only used when connecting a secondary motor (101794) to a primary motor (101793)
Below Counter Direct Pour Models
Safety Guidelines:
Ensure the unit is properly earthed or grounded by plugging in all three
prongs of the cord plug into a power source to avoid electrical shock.
Multiple Motor Models
The primary motor (101793) has the inlet for the power supply (100992), the
inlet for the USB-C cable (101053), and two inlets for the jumper cables
(101799) to connect to (1) or (2) secondary motors (101794). For (6) condiment
models, the primary motor (101793) should always be in the middle. For (4)
condiment models, the primary motor (101793) can be on either side of the
secondary motor (101794).
Initial Assembly – How it should look
Full Assembly – Back
Assembly & Setup – What you will need
You will need:
Drill with 3” Drill Bit:
- KAY-5 Sanitizer/Cleaner Solution (2L per flavor) Empty Container to hold 2L (Per flavor) of sanitizer/cleaner solution Empty Container to catch flushed sanitizer/cleaner solution ****
- 1L of rinse sanitizer (per flavor) if cleaning with detergent ****
- Clean, dry towels ****
- Condiment of Choice ****
Dry Erase Marker
Assembly
-
Unbox components. For Direct Pour models, prewash bin and lid (101681) and dispensing cap (101645).
-
Drill a 3″ hole into counter. Drill not included.
-
With the locking ring removed from the bottom of the dispensing head threads, guide the tubes and USB cord through the hole and position the head into place on the counter.
-
Slide the locking ring over the bottom of the tubes and USB cord and fasten to the head threads through the hole in the counter. (See WARNING)
-
WARNING:
There should be no resistance when turning the locking ring. If there is, stop and reposition the ring. Also make sure the flat surface of the ring is facing the countertop -
Place primary motor (101793) in bottom of the WireWise rack. If putting a (4) or (6) condiment model together, put secondary motor(s) (101794) in bottom of rack(s). For (6) condiment model, keep primary motor in the middle.=
-
Plug one end of the USB-C cable into the back of the primary motor (101793). Plug the power cord into the back of the motor and then plug into outlet. (See WARNING)
-
For models with multiple motors, connect the secondary motor(s) (101794) to the primary motor (101793) with the jumper cable(s) (101799). Full Assembly – Back
-
For each pump, using a turn-key clamp, put the long 48″ tube from the head on the “OUT” prong of the pump.
-
For each pump, using a turn-key clamp, put the shorter 24″ tube on the “IN” prong on the motors.
-
On other end of 11 each short 24″ tube, use a turnkey clamp and insert the hose barb (101050).
-
For pouch models, put dispensing cap (101465) into the hose barb, and then the connector adapter (85264) into the cap.
-
For direct pour models, put dispensing cap (101465) onto the bottom of the direct pour vessel and then push hose barb onto dispensing cap.
IMPORTANT WARNING:
Cord must be plugged into the unit first, before plugging into an outlet. Note
that the AC plug cable is plugged into the power supply brick and then the
cord coming from the brick is plugged into the back of the primary motor.
Temperature Management:
Store and serve foods at recommended temperatures to prevent hazards. Refer to
local food safety regulations for guidelines.
Cleaning Instructions:
After each use, clean, rinse, sanitize, and dry all parts according to local
sanitization requirements for safe operation.
Capacity and Models:
The product comes in various models with different capacities and
configurations. Choose the appropriate model based on your needs.
Setup
- When you initially plugged the unit in, it powered up the dispensing head. Follow the startup screen prompts.
- Select the connection type, choose the network and add the password.
- You’ll be prompted to set the date and time and type of measurement.
- Select the default setup.
- You’ll then be prompted to start the cleaning process.
- Prior to starting the cleaning process, mix a packet of Kay-5 sanitizer with water between 75° and 90° F following the instructions on the packet. Have at least 2L of solution per sauce. For pouch models, Insert the bottom of the tubing into the container with solution.
- For direct pour models, 8 pour sanitizing solution directly into the direct pour vessels. In step 12 of assembly, we had already connected the tubing to the vessels.
- Be sure to place a container underneath the dispense point to catch flushed solution on top of the counter.
- Start the cleaning process. Follow the on-screen prompts. There will be a step to put tubes into rinse water for pouch models or put rinse water in vessels for direct pour models if detergent is used. Step not needed if standard food safe sanitizer is used.
- There is also a step to pull tubes out of the solution for a drying stage. For pouch models, let the tubes hang free. For direct pour models, the vessels will be empty so just let the sytem run dry. The unit can clean up to (2) lines per cleaning cycle. Repeat the cleaning cycle for additional lines.
- When cleaning is complete, autoforward to the next screen. Follow the screen to select product details or customize.
- There are default flavors to choose from or you can add your own flavor by pushing the “Custom” button and follow the instructions.
- After product details are submitted, you’ll be asked to load the food product by connecting the tubes to the food product pouches or to the filled direct pour vessels and then prime.
- Write sauce type on pump sticker with dry erase marker.
- Place a container underneath the dispense point to catch product during the priming process.
- You’ll be asked to select and prime each sauce separately. After priming is complete, press and hold the icon for three seconds to leave the priming screen.
How to use
- To operate, place portion cup or food item under dispense head and push the desired sauce.
- Pushing the icon at the bottom of the screen will take you to the menu. “About” has all the information on the unit. “Cleaning” starts the cleaning process. “Settings” takes you to a screen to adjust various settings.
- If you’d like to change the sauce type, it is recommended to clean the unit first by going to the menu screen by pushing the icon in the upper left hand corner for three seconds and select “Cleaning” and follow the cleaning steps. Then, to change the sauce type, go to the Menu screen and press the “Settings” button and then select “Sauce Details” and follow the steps which is essentially steps 10 – 16 from the setup instructions.
Cleaning
- Disconnect tubes from pouches or remove from direct pour containers.
- If applicable, rinse out containers, lids and dipsensing caps and wash, rinse, and sanitize to local sanitization standards.
- Mix a packet of Kay-5 sanitizer in water between 75° and 90° F following the instructions on the packet.
- For pouch models, place bottom of tubes into container of at least 2L of sanitizing solution per tube.
- For direct pour models, after sanitizing the bins, lids, and dispensing caps, reconnect tubing and pour sanitizing solution directly into direct pour bins.
- Press and hold the icon at the bottom of the screen to get to the menu. This may be a 5 second press and hold.
- Push “Cleaning” in the menu screen.
- Be sure to put a container underneath the dispense point to catch flushed sanitization solution. Press “Yes” to start cleaning.
- Cleaning will run the stages of the process. There is a stage to run rinse water through the system if detergent is used. Not necessary if food safe sanitizer is used. There is also a step to run the system dry for a drying stage. The unit will clean up to (2) lines per cleaning cycle. Repeat cleaning cycles for additional lines.
- After the cleaning process is complete, with the small cleaning brush (82526) soaked in sanitizing solution, scrub the inside of the dispense point inlets.
- With a soaked sanitizing solution cloth, wipe down underneath the dispense points.
- Connect bottom of tubes to pouches of product or load product into cleaned direct pour bins.
- Place a container under the dispense point to catch product during priming. Push each flavor until product comes out with a continuous flow.
- Unit is now ready for operation.
Clean exterior of unit with a clean damp cloth and dry with a clean dry cloth.
Troubleshooting
| Problem | Problem Cause | Solution |
|---|
Dispenser display will not power up.
| Power supply is not plugged into power outlet
that has electrical power to it.
| Plug power supply into power outlet that has
electrical power to it.
When using a power strip, it’s not plugged into a power outlet that has electrical power to it or it isn’t turned on.| Plug power strip into a power outlet that has
electrical power to it and turn it on.
The under counter dispenser power supply isn’t plugged into the correct motor
control power inlet jack.| Plug the under counter dispenser power supply into
the correct motor control power inlet jack located on the back of the
encloser.
Under the counter, the USB-C cord jack from the dispenser head isn’t plugged
into the correct motor control inlet jack.| Plug the USB-C cord jack from the
dispenser head into the correct motor control inlet jack located on the back
of the encloser.
Under the counter, the USB-C cord is plugged into the incorrect jack from
motor control enclosure to motor control enclosure| Plug the USB-C cord into
the correct jack from motor control enclosure to motor control enclosure.
Dispenser head will not prime.
| There is no product in the supply pouch or direct pour bin.| Use a pouch
that is filled with food product or fill direct pour bin with food product.
Connectors are not securely attached to the product pouch, direct pour bin, or
pump.| Securely attach connectors to the product pouch, direct pour bin, and
pump.
The tubing is not connected properly to the pump outlet port.| Securely
connect the tubing to the pump outlet port which is labeled on the front of
the motor control enclosure next to the pump.
The direct pour vessel/pouch fitment tubing is not
securely connected to the pump inlet port.
| Securely connect the direct pour vessel/pouch fitment tubing to the pump
inlet port which is labeled on the front of the motor control enclo- sure next
to the pump.
Pump is not operating when activated by the
dispenser head unit.
| Ensure the USB-C cable that goes from the head assembly to the below counter
assembly is plugged in.
Product tubing is pinched blocking product flow
through the tubing.
| Straighten out product tubing so its not pinched.
Product discharge opening is clogged, unclean, or has dry product that is
blocking the flow.| Clean product discharge opening to clear out any blockage.
Tubing clamps aren’t installed properly or secure.| Install and tighten tubing
clamps to prevent any
air leaks in the system.
The buttons on the display head trigger the wrong motor (condiment) below the
counter.| Disconnect the tubing and attach to the proper motor so the correct
condiment dispenses.
Dispenser not working in peak perfor- mance.| Components of the system are not
cleaned and sanitized.| Set up a cleaning regimen that meets all regula- tory
requirements and is done on a consistent basis.
Problem| Problem Cause| Solution
---|---|---
Dispenser head not providing desired portion.
| There is no product in the supply pouch or direct pour bin.| Use a full
supply pouch or fill the direct pour bin.
Connectors aren’t securely attached to the prod- uct pouch/direct pour bin or
pump.| Securely attach connectors to the product pouch/ direct pour bin or
pump.
Tubing is not properly connected to the pump outlet port.| Connect tubing to
the pump outlet port which is labeled on the front of the motor control
enclosure next to the pump.
Direct pour vessel/pouch fitment tubing is not
connected to the pump inlet port.
| Connect direct pour vessel/pouch fitment tubing to the pump inlet port which
is labeled on the front of the motor control enclosure next to the pump.
Tubing clamps aren’t installed properly or secure.| Install and tighten tubing
clamps to prevent any air
leaks in the system.
Product tubing is pinched blocking product flow
through the tubing.
| Straighten out product tubing so its not pinched.
Product discharge opening is clogged, unclean, or has dry product that is
blocking the flow.| Clean product discharge opening to clear out any blockage.
Portions aren’t set properly.| Press and hold the digital display icon to get
to the
desired portion for front-of-house use.
Portions aren’t set properly.| Pre-program portion size at unit setup time to
get the same portion size each time – for back-of- house.
Not enough product in pouch or direct pour
vessel.
| Monitor product use throughout the day to make
sure a constant supply of product is available.
Supply tubing and the product tubing collapsed due to product completely being evacuated and a vacuum is created in the tubing.| Remove the cap off of the supply end of the tubing to release the vacuum.
Support Videos
- Setup Video
- How to Use Video
- How to Clean Video
Server Products limited warranty
This Server product is backed by a one-year limited warranty against
defects in materials and workmanship. See Server-Products.com for details.
General service, repair or returns
Before sending an item to Server Products, contact Customer Care to request a
Return Authorization Number and receive instructions on how to process the
return through Parts Town. The RA Number ensures proper processing and a
prompt turnaround of a replacement unit.
Need help?
Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
Chat with us!
spsales@server-products.com
262.628.5600
800.558.8722
Please be prepared with your Model, P/N and Series located on the lid or base of the unit.
FAQ:
Q: How many condiments can be dispensed at once?
A: The unit can dispense up to six condiments simultaneously with a simple
push of a button.
Q: Is the unit easy to clean?
A: Yes, the unit is clean-in-place certified, making it easy to clean and
maintain after each use.
Q: What should I do if I encounter an electrical issue?
A: If you experience any electrical issues, ensure the unit is properly
earthed or grounded and contact a qualified technician for assistance.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>