TELUS Wise Assistive Technology for Hearing Impairments Instruction Manual
- June 29, 2024
- Telus
Table of Contents
TELUS Wise Assistive Technology for Hearing Impairments
Product Information
Specifications
- Product: Assistive technology for hearing impairments (iOS)
- Compatibility: Apple (iOS) devices
- Features: Captions in video calls, Mono audio
Product Usage Instructions
Using Captions in Video Calls:
- Open the Settings app
- Tap on Accessibility
- Tap on Live Captions
- Toggle the switch next to Live Captions to enable across all apps or toggle the switch next to In-App Live Captions to enable in specific apps
Note: Live Captions may not be available in all video-calling apps or on older iOS devices. Explore other options if not supported.
Using Mono Audio
- Open the Settings app
- Tap on Accessibility
- Tap on Audio & Visual
- Toggle the switch next to Mono Audio to enable it
Adjusting device settings and enabling accessibility features can help individuals with hearing impairments by capturing important elements of conversations and media content. Experiment with settings to find what works best for you.
FAQ
-
Q: How can I check if the captions feature is enabled?
A: When using the toggle switch, green means it’s on, and grey means it’s off. -
Q: Where can I find additional support for assistive technology?
A: If you’re a person living with a disability, visit telus.com/TechForGood for customized recommendations and training on assistive technology.
Disclaimer: The instructions provided may vary depending on your device model. Refer to the user manual or contact the manufacturer for specific instructions related to your device.
Assistive technology for hearing impairments (iOS)
Assistive technology enhances productivity and convenience by making daily tasks easier and more efficient. This tip sheet highlights some of the common built-in accessibility features on Apple (iOS) devices that may be useful for individuals living with a hearing impairment.
Tip: Before you get started, familiarize yourself with how to locate and open the Settings app on your device. It’s a pre-installed app and typically has a gear icon.
Using captions in video calls
Captions provide a visual representation of the spoken words, allowing individuals living with hearing impairments to read and understand the conversation in real-time. Captions also help to overcome challenges such as background noise or poor audio quality, ensuring that important information is not missed.
How to use captions in video calls
- Open the Settings app
- Tap on Accessibility
- Tap on Live Captions
- Toggle the switch next to Live Captions to enable across all apps or toggle the switch next to In-App Live Captions to enable in specific apps
Note: Live Captions may not be available in all video-calling apps or on older iOS devices. If Live Captions are not supported, you can explore other options like using third-party captioning apps or requesting captioning services from the video call organizer.
Did you know? When using the toggle switch, you can quickly tell if the feature is enabled. Green means it’s off.
Using mono audio
Using mono audio instead of stereo audio on smartphones can provide
significant benefits for those who are hearing impaired. Mono audio combines
the left and right audio channels into a single channel, ensuring that all
audio content is played through both speakers or headphones. This provides a
more balanced and consistent audio experience, ensuring that users can hear
all the important elements of a conversation or media content.
How to use mono audio
- Open the Settings app
- Tap on Accessibility
- Tap on Audio & Visual
- Toggle the switch next to Mono Audio to enable it
Adjusting device settings and enabling accessibility features can assist with
capturing important elements of conversations and media content for
individuals living with hearing impairments. Experiment with different
settings to find what works best
for you.
Are you looking for additional support?
If you’re a person living with a disability, check out
telus.com/TechForGood. Available nationwide,
Tech for Good helps improve quality of life, independence and personal
empowerment of people living with disabilities by offering customized
recommendations and training on assistive technology for mobile devices,
computers and laptops.
Disclaimer: Please note that the instructions provided in this tip sheet may vary depending on your device model. It’s recommended to refer to the user manual or contact the manufacturer for specific instructions related to your device.
telus.com/Wise
©TELUS 2024 24-0392-04
telus.com/TechForGood
References
- Connecting for Good Programs | TELUS
- TELUS Wise helps Canadians stay safe in a digital world | TELUS