TELUS MC889CA Smart Hub Outdoor Unit Installation Guide

TELUS MC889CA Smart Hub Outdoor Unit

Before You Start

Technician Install

A TELUS technician will complete the installation/mounting of your Smart Hub Outdoor Unit and will assist in setting up the TELUS Wi-Fi Hub.

What’s installed?

• Smart Hub
  

• Ethernet Cable
  

• Power Over Ethernet (PoE) Adapter
  

What’s in the box?

• **TELUS Wi-Fi Hub

**

• Ethernet Cable (supplied by technician)
  

• Power Supply
  

You’ll need:

• Smartphone or Tablet

Connect Power Over Ethernet (PoE) Adapter Indoors

NOTE
Plug in the PoE Adapter to an indoor outlet that is closest to your mounted Smart Hub.

Connect Smart Hub

NOTE
The green LED on the PoE will illuminate, indicating that the Smart Hub is now connected.

Booting Up Smart Hub

• SIG (Signal)
  

• NET (Network)
  

• LAN
  

• PWR (Power)
  

NOTE
The LEDs on the Smart Hub only illuminate for up to 15 mins after boot up before automatically turning off.

Select a Location for TELUS Wi-Fi Hub

TIP
Within reach of the Ethernet Cable, try to position the TELUS Wi-Fi Hub as close as possible to the central Wi-Fi usage area of your home.

TIP
Avoid placing the TELUS Wi-Fi Hub closer than 2 metres to devices such as microwaves, cordless phones or Bluetooth wireless devices.

Connect TELUS Wi-Fi Hub

Booting Up TELUS Wi-Fi Hub

NOTE
Refer to the lid on your TELUS Wi-Fi Hub for more information on LED states and Troubleshooting.

Connect Your Devices

NOTE
Once you are connected to the TELUS Wi-Fi Hub, test your Internet connection by searching for a website from your Internet browser.

Configure Your Network

Visit telus.com/ConnectApp or scan the QR code to get the TELUS Connect app.

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Use the TELUS Connect app to:

View interactive step-by-step instructions for setup.

Personalize your Wi-Fi network name and password to easily connect devices.

Track device usage, schedule Wi-Fi access and much more.

Learn about your services and quickly access tailored support.

Nice Work, You’re All Done

Additional Support

Contact TELUS at 1-888-811-2323 or dial 611 from a TELUS phone to speak to a TELUS representative.
For additional installation instructions and troubleshooting, please visit telus.com/SmartHub or scan the QR code below

Manage Your Account

TIP
With your My TELUS account, track your usage and pay bills.

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OR

Download the My TELUS app or visit telus.com/My Telus, then log in with your My TELUS credentials.

Smart Hub: LED Reference Guide

SIG (Signal)

Off|

| There is no signal or Nano SIM card inserted
Solid| | The signal strength is shown by 3 LEDs. The stronger the signal the more LEDs are illuminated
NET (Network)
Flashing| | The device is in error status:

• The device is not registered to the mobile network
• There is no Nano-SIM card inserted
• There is no network service available

Flashing| | The device is registered or connected to the 3G/4G mobile network
Solid| | The device is registered or connected to the 5G mobile network
LAN
Off| | The LAN port is not connected
Flashing| | Data is being transferred
Solid| | The LAN port is connected
PWR (Power)
Off| | Power is off
Solid| | Power is on and external power supply is working normally

Smart Hub : Troubleshooting

Can’t access the Internet?

• Make sure the Ethernet cables are connected as shown in Step 2 and Step 5 of the installation guide.
• If you have issues connecting the device to the TELUS network, power cycle the Smart Hub (unplug the PoE power cable and plug it back in to restore power).
• If you have issues with your Wi-Fi connectivity, power cycle the TELUS Wi-Fi Hub (unplug the power cable and plug it back in to restore power).
• If you are not able to connect to your Wi-Fi network, check the LED status on the TELUS Wi-Fi Hub and use the My Wi-Fi App to check the Wi-Fi settings.
• If you continue to have Internet access problems, contact TELUS.

References

• TELUS Connect app (My Wi-Fi) –home internet network manager | TELUS
• Smart Hub - Rural High Speed Internet | TELUS

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