TELUS MC889CA Outdoor Unit Smart Hub Installation Guide

May 15, 2024
Telus

TELUS logo Smart Hub Outdoor Unit (Wi-Fi Setup)
Installation Guide
MC889CA

Before You Start

Technician Install
A TELUS technician will complete the installation/mounting of your Smart Hub Outdoor Unit and will assist in setting up the TELUS Wi-Fi Hub.
What’s installed?TELUS MC889CA Outdoor Unit Smart Hub -
parts What’s in the box?TELUS MC889CA Outdoor Unit
Smart Hub - parts1 You’ll need:

Connect Power Over Ethernet (PoE) Adapter Indoors

TELUS MC889CA Outdoor Unit Smart Hub - parts3

Connect Smart Hub

TELUS MC889CA Outdoor Unit Smart Hub - parts4 NOTE
The green LED on the PoE will illuminate, indicating that the Smart Hub is now connected.

Booting Up Smart Hub

TELUS MC889CA Outdoor Unit Smart Hub - parts5 NOTE
The LEDs on the Smart Hub only illuminate for up to 15 mins after boot up before automatically turning off.

 Select a Location for TELUS Wi-Fi Hub

TIP
Within reach of the Ethernet Cable, try to position the TELUS Wi-Fi Hub as close as possible to the central Wi-Fi usage area of your home.TELUS
MC889CA Outdoor Unit Smart Hub - parts6 TIP
Avoid placing the TELUS Wi-Fi Hub closer than 2 metres to devices such as microwaves, cordless phones or Bluetooth wireless devices.TELUS MC889CA
Outdoor Unit Smart Hub - parts7

Connect TELUS Wi-Fi Hub

TELUS MC889CA Outdoor Unit Smart Hub - parts8

Booting Up TELUS Wi-Fi Hub

TELUS MC889CA Outdoor Unit Smart Hub - parts9 NOTE
Refer to the lid on your TELUS Wi-Fi Hub for more information on LED states and Troubleshooting.

Connect Your Devices

TELUS MC889CA Outdoor Unit Smart Hub - parts10 NOTE
Once you are connected to the TELUS Wi-Fi Hub, test your Internet connection by searching for a website from your Internet browser.

Configure Your Network

Visit telus.com/ConnectApp or scan the QR code to get the TELUS Connect app.

TELUS MC889CA Outdoor Unit Smart Hub - QR codehttps://telus.com/installconnectapp

Use the TELUS Connect app to:
View interactive step-by-step instructions for setup.
Personalize your Wi-Fi network name and password to easily connect devices.
Track device usage, schedule Wi-Fi access and much more.
Learn about your services and quickly access tailored support.
Nice Work, You’re All Done! Additional Support
Contact TELUS at 1-888-811-2323 or dial 611 from a TELUS phone to speak to a TELUS representative.
For additional installation instructions and troubleshooting, please visit telus.com/SmartHub or scan the QR code below.

TELUS MC889CA Outdoor Unit Smart Hub - QR code1https://www.telus.com/smarthub

Manage Your Account
TIP
With your My TELUS account, track your usage and pay bills.

https://www.telus.com/mytelusapp
OR
telus.com/MyTelusTELUS MC889CA Outdoor Unit
Smart Hub - parts12

Download the My TELUS app or visit telus.com/MyTelus, then log in with your My TELUS credentials.
Smart Hub: LED Reference Guide

SIG (Signal)

Off | There is no signal or nano-SIM card inserted
Solid | The signal strength is shown by 3 LEDs. The stronger the signal the more LEDs are illuminated
NET (Network)
Flashing | The device is in error status:
• The device is not registered to the mobile network
• There is no nano-SIM card inserted
• There is no network service available
Flashing | The device is registered or connected to the 3G/4G mobile network
Solid | The device is registered or connected to the 5G mobile network
LAN
Off | The LAN port is not connected
Flashing | Data is being transferred
Solid | The LAN port is connected
PWR (Power)
Off | Power is off
Solid | Power is on and external power supply is working normally

Smart Hub: TroubleshootingTELUS MC889CA Outdoor Unit Smart Hub -
parts13 Can’t access the Internet?

  • Make sure the Ethernet cables are connected as shown in Step 2 and Step 5 of the installation guide.
  • If you have issues connecting the device to the TELUS network, power cycle the Smart Hub (unplug the PoE power cable and plug it back in to restore power).
  • If you have issues with your Wi-Fi connectivity, power cycle the TELUS Wi-Fi Hub (unplug the power cable and plug it back in to restore power).
  • If you are not able to connect to your Wi-Fi network, check the LED status on the TELUS Wi-Fi Hub and use the My Wi-Fi App to check the Wi-Fi settings.
  • If you continue to have Internet access problems, contact TELUS.

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References

Read User Manual Online (PDF format)

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