ZEBRA 23 General VIQF IOT Printer Instructions

ZEBRA 23 General VIQF IOT Printer

Product Information

• Specifications:
  • Product: VIQF IOT for Printers
  • Compatibility: Link-OS v4.0 or later networked printers
  • Connection Type: Cloud-based Zebra Printer Connector (ZPC)
  • Reports Available: ZPC Guide and VIQF Printers FAQ

Product Usage Instructions

• Customer Requirements:
  • Fill out the Technical Form after PO is received by Zebra.
  • Enable Zebra Printer Connector (ZPC) on networked printers by following the guidelines in the ZPC Guide.
  • Purchase a Zebra OneCare contract to access data on the OneCare Dashboard.
• Onboarding Steps:
  • Ensure all requirements are met.
  • The onboarding team sets up the VIQF dashboard.
  • Dashboard access is provided to the customer.
  • Validation of data in selected VIQF reports is performed.
  • The onboarding team closes the onboarding phase and provides a service summary and technical support contact.
• VIQ Learning Series:
  • Customers are registered for a short VIQ Learning Series to help them effectively utilize the VIQF reports and insights.

FAQs

• Q: How do I enable ZPC on my Zebra printer?
  • A: Ensure your networked printer is running Link-OS v4.0 or later, then follow the guidelines in the ZPC Guide to enable ZPC.
• Q: What is required to access data on the OneCare Dashboard?
  • A: To access data on the OneCare Dashboard, you need to purchase a Zebra OneCare contract and provide its number to the VIQF Onboarding team.
• Q: How can I provide feedback on my experience with VIQF?
  • A: You can share your experience via an anonymous CSAT review by contacting onboarding.pm@zebra.com.

Customer requirements

1. Technical form
   • After the PO is received by Zebra, the customer must fill out the Technical Form that gathers information necessary for service setup.
2. ZPC (Zebra Printer Connector) enablement
   • By default, Link-OS v4.0 or later networked printers will connect to VIQF via the Cloud-based Zebra Printer Connector (ZPC).
   • The printer feature that controls this capability is called Visibility Agent.
   • The printer uses an encrypted certificate-authenticated web socket connection to connect to the ZPC.
   • (This is the same connection type that is typically used when you connect to an e-commerce or banking site.)
   • Available reports for Printers are the following:
   • Contracts
   • Total Devices
   • Devices in Operation
   • Out of Contact
   • Newly activated Devices
   • Critical Battery Events
   • Smart Battery Health
   • Printers Alerts
   • Printer Setting Changes
   • Printer Utilization
   • Printer Insights
   • Customers must familiarize themselves with the ZPC Guide and check the VIQF Printers FAQ document, then make sure ZPC is enabled on the devices by meeting the following requirements:
   • Printers must support the Asset Visibility Agent/ZPC. All the Link-OS printers with OS version 4.0 or above come with Visibility Agent support.
   • Printers need to be connected to the Internet all the time.
   • Printers need to be connected to the Internet directly (without being blocked by firewalls or content filters).
   • Printers can reach the address https://avs.zpc.zebra.com and Server Port: 443. The communication of data to the cloud via HTTPS/WS port 443 must be allowed.
3. OneCare contract
   • To see data on the OneCare Dashboard (Repairs, Contracts, Lifeguard Analytics), the customer needs to purchase a Zebra OneCare contract and provide its number to VIQF Onboarding team.

Onboarding steps

• After all requirements have been met, Onboarding team proceeds with the VIQF dashboard setup. Once the service is ready, dashboard access is provided to the customer.
• After a minimum of 10 % of devices are being actively used, the Onboarding team proceeds with the validation of data in selected VIQF reports. After the validation is completed, Onboarding team closes the onboarding phase by providing the customer with a service summary and a contact for technical support in run phase (mscustomeronboarding@zebra.com).
• Customer is also registered for a short VIQ Learning Series to help them effectively utilize the VIQF reports and insights.

Let us know what you think

• We would love to hear from you about your experience with VIQF via an anonymous CSAT review!
• If you have any questions, feel free to contact us at onboarding.pm@zebra.com.

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2019 Zebra Technologies Corp. and/or its affiliates. All rights reserved. Version#1 12/12/23 General

References

• Microsoft Forms
• Microsoft Forms

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