Urban Utilities Network Access Permit NAP Application User Guide

Urban Utilities Network Access Permit NAP Application User Guide

Welcome

We have automated the Network Access Permit (NAP) process and there are 5 key items to note:

1. NAP applications are now made through the Developer Portal.
2. NAP fees are required to be paid prior to assessment of the NAP application.
3. Shut plan and/or flow control fees (if applicable) will be advised depending on the complexity of the plan/s.
4. Meter information (Water only) must be provided with the Network access permit application.
5. Network access permit and/or a shut plan will not be issued unless Infrastructure Charges are paid in full.

Note 1: you cannot edit a NAP application once you have submitted it.

Note 2: Email development.permit@urbanutilities.com.au if you need to make any changes or have any questions

Note 3: You will be notified via an Information Requests if Urban Utilities needs further information during assessing your NAP application

QUICK REFERENCE GUIDE TOPICS

Note: Click on the gear to take you directly to relevant section.

Note: Click on the process steps to take you directly to relevant section.

HOW TO CREATE A NAP APPLICATION

• To submit a NAP application, you must be the Endorsed Consultant or the Consulting Engineer for the related Water Approval.

• The NAP application button will appear in the Construction stage of a Non-Standard Application.

• If a Complex is required, then the NAP application button will also appear from the Design Assessment Stage and will be a requirement of the overall Design Approval process (Major works).

• A NAP must be completed before live works is executed.

• Not having the appropriate NAP and or associated Shut Plan for construction works could cause delays to process or penalties.

• If you have more than one NAP application per NonStandard application, they can be found under the NAP tab of your application.
  

• Log into the Developer Services Portal and click on the In Progress Applications tile or In Progress Applications link from the header to find your existing application.
  

• This view will show the list of applications that are currently in progress.

• Click on the dropdown button and then on the View option of the relevant application you want to prepare the NAP for
  

• Click the Network Access Permit Application button to start a new NAP application.
  

• Read the guidance text and select your NAP Application and Permit Type from the drop-down fields.
  
  Note: you can only submit one NAP Application for either Water or Wastewater. If you need both services, then you will need to submit one NAP for Water, and another NAP for Wastewater.

• Click the Start button

ADD CONTRACTOR INFORMATION

• NAP Contacts are required for all types of NAP Applications.
• NAP Contacts are for the purpose for Urban Utilities to contact the responsible entities at the site where the live works is taking place.
• NAP Contacts will NOT automatically receive any notifications or correspondence via the portal unless they are added as a contact in the Non-Standard application.
• Adding a Contractor is mandatory for all types of Network Access Permit Application and only a single Contractor record can be added.
• Adding a Principal Contractor is required only if there is a Principal Contractor on site.
• What is the difference between a Contractor and a Principal Contractor?
  • Contractor: The person/entity performing the construction works. (Mandatory)
  • Principal Contractor: Work Health and Safety Regulation 2011.
    Note: if there is a change of Contractor you must notify development.permit@urbanutilities.com.au

1. Contractor Information stage

   • Read the help text for guidance on how to provide Contractor Information for your NAP Application.
   • Click the Add button.
     

2. Select either the Contractor or Principal Contractor option from the NAP Contact Type drop-down field
   

3. Adding Contractor

   • Fill in the required fields for the Contractor information pop-up screen.
   • Click the Save button.
     

4. Adding Principal Contractor

   • Fill in the required fields for the Principal Contractor information pop-up screen.
   • Click the Save button.
     

5. Edit a NAP Contact

6. Click the Edit button next to the Contact record you want to edit.

7. Edit relevant information in the Edit NAP Contact pop-up window and then click the Save button.
   

8. Delete a NAP Contact

9. Click the Delete button next to the Contact record you want to delete.

10. The NAP contact is immediately deleted.
    

11. Ready to progress

12. Click the Next button to continue with your NAP application.

13. Click the Save and Exit button to save your NAP application as a draft and return to it at a later time.
    

ADD CONNECTION DETAILS

• Connection Details are required for all Type 2 and Type 3 Network Access Permit Applications (Water and Wastewater).
• It is important to get accurate information that matches designs. Wrong information will cause delays.
• We will process and charge one Shut Plan per NAP.
• If you have connections in largely different locations requiring different shut plans, then a separate NAP is required.

1. Connection Details stage

   • Read the help text for guidance on how to add Connection Details to your NAP Application.
   • On the Connection Details screen, click the Add button to proceed.
     

2. Fill the required fields (shown with a red asterisk) in the Add Record pop-up window.

   • Add any other information to the Final Comments section.
   • Click the Save button
     

3. You can add multiple connection types. Simply click on the Add button and repeat the process in step 2.
   Note: Refer to the help text on screen for guidance as to when multiple Connection Details should be submitted.
   

4. Edit or Delete record

   • To edit any of the Connection Details you have added, click the Edit button next to the Connection Details record you want to edit.
   • To delete any of the Connection Details you have added, click the Delete button next to Connection Details record to remove.
     

5. Ready to progress

6. Click the Previous button to return to the NAP Contacts screen.

7. Click the Next button to continue with your NAP application.

8. Click the Save and Exit button to save your NAP application as a draft and return to it at a later time.
   

ADD METER INFORMATION

• Prior to July 2023, Meter information was normally provided at the Compliance Stage via the Meter PDF form. Now you will need to provide Meter information at the NAP stage with the NAP application. It will need to be re-validated at the Compliance stage to record any changes that has taken place.
• Meter Information is only required for Water NAP applications.
• All Meter information can be found under the Meter Tab in the Application tab menu.
• Include the current address and future lot number.

1. Meter Information stage

   • Read the help text for guidance on how to add Metering Information to your NAP Application.
   • Click the Add button to add Metering Information for your application.
     

2. Fill the required fields (shown with a red asterisk) in the Add Record pop-up window.

   • Click the Save button.
     

3. Add, Clone, Edit or Delete record

4. You can add multiple Meter Details. Simply click on the Add button and repeat the process in step 2
   OR

5. You can clone a record which allows you to replicate an existing Meter Information record and change items such as the Serial Number. Click the Clone button and update the Clone Record pop-up window, then click the Save button.
   Note: The Serial Number on each Meter Information record must be unique.
   

6. To edit any of the Meter Information you have added, click the Edit button next to the Meter Information record you want to edit.

7. To delete any of the Meter Information you have added, click the Delete button next to Meter Information record to remove.
   

8. Ready to progress

9. Click the Previous button to return to the Connection Details screen.

10. Click the Next button to continue with your NAP application.

11. Click the Save and Exit button to save your NAP application as a draft and return to it at a later time.
    

ADD SUPPORTING DOCUMENTS

• Add all supporting documents to the NAP application.

1. Supporting Documents stage

   • Read the help text for guidance on relevant documents to upload to support your Network Access Permit Application.
     

2. Select the relevant type of document from the Document Category drop-down field.

   • Upload the document.
   • Click the Submit button.
     

3. Once documents are uploaded, view the uploaded documents from the Documents list. You can also download documents from this view by clicking on the download icon.
   

4. Ready to progress

5. Click the Previous button to return to the Meter Information screen.

6. Click the Next button to continue with your NAP application.

7. Click the Save and Exit button to save your NAP application as a draft and return to it at a later time.
   

REVIEW SUMMARY AND SUBMIT THE NAP APPLICATION

• If you decline the terms and conditions, it will not be possible to submit the NAP Application.
• When you have submitted your NAP, you can apply for another one by clicking on the Network Access Permit Application button and starting the process over
  

1. Review the summary of your NAP Application.

2. You can make edits in each section by clicking on the section’s Edit button as required.

3. Review and complete the fields in the Trunk Infrastructure details and High Risk Activities and Outage Information sections.
   

4. There are a series of checkboxes to be reviewed and agreed upon prior to submission of the Network Access Permit.

   • You can either click on the View terms and conditions link, or click on the I agree to the terms and conditions checkbox to view the terms and conditions prior to accepting or declining.
   • Click on either the Decline or Accept button to proceed.
     

5. Ready to progress

6. Ensure all checkboxes have been ticked.

7. Click the Submit button to submit your NAP for internal review by Urban Utilities.

8. Click the Previous button to return to the Supporting Documents screen.
   

PAY NAP APPLICATION FEES

• Assessing and Processing NAP applications will only start once application fees are paid.

• Once you submit your NAP application, there will be NAP Fee(s) to pay before Urban Utilities can assess your Application.

• ‘We will process NAP applications and if applicable associated shut plans but will not issue them if Infrastructure Charges are not paid.
  Automatically applied Network Access Permit Fees – Type 1 and Type 2 NAPs

  • Fees are applied automatically on submission of the Network Access Permit based on the details of your NAP. These fee’s are for the NAP only as they do not include Shut Plan fees
    Automatically applied Network Access Permit Fees – Type 3 NAPs

  • Fees are applied automatically on submission of the Network Access Permit based on the details of your Network Access Permit. For a Type 3 NAP the fee will include a NAP Fee and a Simple Shut Plan fee.

  • If the Shut Plan is assessed as being Complex or if a Flow Control Plan is required a second fee will be applied for the Complex Shut Plan (less the original Shut Plan Fee paid).

  • If multiple Shut Plans are required you may be asked to submit a separate NAP or charged accordingly for the additional Shut Plan
    Manually applied Network Access Permit Fees

  • Complex Water Isolation Plan – Fees are applied manually following assessment of the NAP.

  • Wastewater Flow Control Plan – Fees are applied manually following assessment of the NAP.

• You can pay the NAP application fees via the portal, or download the charge notice from the documents tab of your Non-Standard application.

• From your Non-Standard Application, there will be an outstanding amount of fees to be paid for your Network Access Permit Application.

• Click the Pay My Application Fees button to pay the fees via the portal.
  

• Check the payment amount on the Pay Application Fees pop-up window and click the Make Payment button.

• Add relevant credit card information and click the NEXT> button.
  

• To pay via alternative means, download the Charge Notice via the NonStandard Application.

• Click on the Documents tab.

• Click on the relevant download icon.
  

• You can now pay via alternative method.

HOW TO CREATE AND RETURN TO A DRAFT NAP APPLICATION?

• At any time during the Network Access Permit application process, you may save your application as a draft and return to finish it at a later time.
• Saved and drafted NAPs can be found within the associated Non-Standard Application.
• Applications can be found by clicking the Applications in Progresstile or from the Applications in Progress button in the header on the home screen.

1. Saving NAP as a draft

   • To save the NAP as a draft, click on the Save and Exit button during any stage of the NAP application.
     

2. Returning to the NAP application

   • Go to the Applications in Progress screen and locate the relevant Non-Standard application linked to your drafted NAP.
   • Click the drop-down arrow in Actions column and select the View option
     

3. Click the NAP tab within the Application tab menu.

4. Click the NAP SF-ID of your saved NAP Application.
   

5. You will see a summarised view of your draft NAP Application.

   • To continue editing your NAP Application, click Edit NAP.
     

6. You are now back at the same stage of NAP Application you were within when you clicked the Save and Exit button.
   Note: you cannot edit a NAP application once you have submitted it. Email development.permit@urbanutilities.com.au if you need to make any changes.
   

NETWORK ACCESS PERMIT NOTIFICATIONS

• There are 3 key email notifications during the NAP application process.

1. When your NAP is submitted, the payment of fees is now required

   • This notification is sent when you submit the NAP Application via the portal and is sent to the Application Contacts on the Non-Standard application.
     

2. When NAP fees have been paid

   • This notification is sent when you pay your NAP Application and is sent to the Application Contacts on the Non-Standard application.
     

3. When a NAP is issued

   • This notification is sent when a NAP is issued by a Urban Utilities team member via the portal and is sent to the Application Contacts on the Non-Standard application.
     

HOW DO I RESPOND TO AN INFORMATION REQUEST?

• You will receive an email notification.

• Log into the portal and action the information request.

•  You will receive an email notification.

• Log into the portal and click on the Information Requests tab.

• Select the Info Request hyperlin
  

• Review the Information Request and note the instruction on how to respond is shown on the green help text.
  

• If required, you can upload documents by clicking on the Supporting Documentstab.

• Select relevant Document Category and click on the Upload files button.

• Click on the Submit button. Any documents uploaded here will be able to be viewed via the Documentstab in the application.
  

• To resolve the information request, add your comments to the Customer Response box and tick the Response Complete checkbox.

• Click the Save button.
  

• You have now responded to the Information Request.
  

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