BIXOLON SRP-380II Thermal Recepit Printer User Manual

BIXOLON SRP-380II Thermal Recepit Printer

Product Information

• Specifications
  • Product: SRP-380II/382II Thermal Receipt Printer
  • Version: 1.00
  • Manufacturer: BIXOLON Co., Ltd.
  • Website: www.bixolon.com.

Product Usage Instructions

• Installation and Setup
  • Before connecting the printer, ensure it is powered off to prevent damage from static electricity. Connect the necessary cables to the rear of the printer securely.
• Safety Precautions
  • Avoid touching moving parts and the print head lever while the printer is in operation. Always follow safety guidelines to prevent accidents.
• FCC Compliance
  • Ensure the printer complies with FCC regulations regarding radiofrequency radiation exposure and interference. Maintain a separation distance of at least 20 cm between the antenna and individuals.
• Power Outlet Usage
  • Use grounded power outlets that meet industry standards to prevent electric shock or fire hazards. Do not connect multiple devices to a single outlet.
• Product Authenticity
  • Only use authentic products from BIXOLON to ensure post-sale support and avoid potential damage or quality issues caused by fake or refurbished products.
• Power Cord Handling
  • Avoid bending or straining the power cord excessively. Ensure the cord is securely plugged into the power outlet and do not remove it while the product is in use.

FAQs

• Q: Can I use any thermal paper with this printer?
  • A: It is recommended to use thermal paper compatible with the SRP-380II/382II printer to ensure optimal performance and print quality.
• Q: How can I clean the print head of the printer?
  • A: Refer to the user manual for specific instructions on cleaning the print head of the SRP-380II/382II printer using approved cleaning materials.
• Q: What should I do if I encounter issues with the printer?
  • A: In case of any issues, refer to the troubleshooting section of the user manual or contact BIXOLON customer support for assistance.

WARNING & CAUTION

Is described as death, physical injuries, serious financial losses, and damage to data etc. that can be caused to the user.

Manual Introduction

• This manual provides basic information on printers and provides ways to install, use, and check them.
• In order to protect the safety of users and prevent property damage, be fully familiar with this manual before using the product. Please use it.

Manual Symbol Introduction

Product Symbol Introduction

Printer Introduction

• SRP-380/382II printers have been designed to be connected to various types of electronic devices such as POS (Point Of Sales), and computer peripheral devices.

The main features of the printer are as follows

1. THERMAL RECEIPT PRINTER
2. Low-noise thermal transfer method printing
3. Maximum 500mm/s printing speed
4. 147 x 200 x 148 (W X D X H)
5. Serial/Dual Serial/ Parallel /Ethernet/Powered USB/WLAN/Bluetooth Interface
6. Equipped with data buffer (receives print data even while printing)
7. Can print a range of barcodes
8. Range of printing density selectable (controlled with virtual memory switch management)

Preparation

• If there is any part missing, please contact the place of purchase.
• The actual part may look different from the image.

Product Part Names

Printer Part Names

Interface Part Names

• Connect the printer to the host computer using the right interface cable that complies with the specifications of the interface.

USB Interface(Built-in)

Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.

Ethernet Interface (Built-in)

Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost. Refer to the utility and network connection manual for Interface connection information. The network connection manual is on the BIXOLON website (www.bixolon.com) We’re offering it.

Single Serial Interface Card (RS-232C)

Ready

Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.

Parallel Interface Card (IEEE-1284)

Pin

No.

| Source| Compatibility Mode| Nibble Mode| Byte Mode
---|---|---|---|---
1| Host| nStrobe| HostClk| HostClk
2| Host/Printer| Data 0 (LSB)| –| Data 0 (LSB)
3| Host/Printer| Data 1| –| Data 1
4| Host/Printer| Data 2| –| Data 2
5| Host/Printer| Data 3| –| Data 3
6| Host/Printer| Data 4| –| Data 4
7| Host/Printer| Data 5| –| Data 5
8| Host/Printer| Data 6| –| Data 6
9| Host/Printer| Data 7 (MSB)| –| Data 7 (MSB)
10| Printer| Nack| PtrClk| PtrClk
11| Printer| Busy| PtrBusy /Data3,7| PtrBusy
12| Printer| Perror| AckDataReq/Data2,6| AckDataReq
13| Printer| Select| Xflag/Data1,5| Xflag
14| Host| nAutoFd| HostBusy| HostBusy
15| –| NC| NC| NC
16| –| GND| GND| GND
17| –| FG| FG| FG
18| Printer| Logic-H| Logic-H| Logic-H
19~30| –| GND| GND| GND
31| Host| nInit| nInit|
32| Printer| nFault| nDataAvail/Data0,4|
33| –| GND| ND|
34| Printer| DK_Status| ND|
35| Printer| +5V| ND|
36| Host| nSelectIn| 1284-Active|

Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.

Wireless LAN Interface Card

1. Wireless LAN Communication Specifications****
   Item| Specifications
   ---|---
   Frequency| 2.4GHz / 5GHz
   Version| 802.11 a/b/g/n
2. Connecting Wireless LAN
   • Printer can be connected to terminal devices with wireless LAN communication capability (PDA, PC, smartphone, tablet PC, etc.).
   • Refer to the Network Connection Manual for more detailed instructions about how to establish the connection. The Network connection manual is on the BIXOLON website (www.bixolon.com) We’re offering it.

Bluetooth Interface Card

1. Bluetooth Communication Specifications
   Item| Specifications
   ---|---
   Frequency| 2.402~2.480 GHz
   Version| 5.2
2. Bluetooth Connection
   • Printer can be connected to terminal devices with Bluetooth communication capability (PDA, PC, smartphone, tablet PC, etc.)
   • Refer to the Bluetooth Connection Manual for more detailed instructions about how to establish the connection. The Bluetooth Connection manual is on the BIXOLON website (www.bixolon.com) We’re offering it.

Powered USB Interface Card

• Refer to www.powered.org for detailed information related to the specifications of cable and port.
• Do not apply SMPS 24V when using powered USB. (Powered USB uses its power.)
• In the case of using a Powered USB interface, the other USB interface provided by default is not useful. (In this case, USB communication is only available through the Powered USB)

Drawer Kick-out Port

Connect the Drawer Kick-out connection cable to the drawer kick-out port on the bottom side of the printer.

• Use a cash drawer that meets the printer specifications.
• Using a cash drawer that is inappropriate to the specs or
• Using it as a power supply for a separate device may result in damage to the product
• Do not connect a telephone line to the drawer kick-out port. Otherwise, the telephone line and the computer may be damaged.
• Do not allow a foreign object such as a conductor to touch the drawer kick-out port. This may result in damage to the product.
• Make sure to use a cash drawer with an internal coil resistance of 24 Ω or higher. (The maximum current is 1A.)
• The open signal time for the cash drawer should not exceed 0.8 seconds. After opening the cash drawer, make sure to idle for at least 3.2 seconds (at least 4 times that of the open signal time) before operating it.

Installation & Usage

• Printer Installation Placings
  • Allow sufficient space around the printer for proper ventilation.
  • Do not place objects close to the back or bottom of the printer, which may hinder the air circulation.
  • Install the printer on a flat and level surface.
  • Avoid humid environment.
  • Install in a place that does not exceed the protocol standard of the wireless communication or the specified maximum distance.
  • For stable wireless communication, install in a place where there is no physical obstacle (wall, object, etc.).

Turn on the Power

• Connect to the power port with the flat side of the adapter jack facing the bottom of the printer. After connecting, turn on the power switch to turn on the power.

• Only use a power supply provided by BIXOLON. BIXOLON shall bear no responsibility for damage caused by using a third-party power supply.

• Be sure to turn off the printer and connect or disconnect the cable.

• Check the power supply’s label to check its electronic specs.

• When removing the power supply, make sure you have a firm grasp of the plug terminal of the power cable and the printer and pull horizontally.

• When connecting or disconnecting power, make sure to remove the power supply from the power outlet before removing.

• Pay attention to the direction in which you insert the power cord.

• Do not connect a voltage out of the specifications of the power supply. It can cause damage to the product or a fire.

Inserting and changing the paper roll

• Use a paper roll that complies with the specifications.
• If you use a paper roll including a paper core attached to the paper, the paper may not be properly recognized as paper Empty due to not proper release of paper.
• When opening or closing the cover, be careful not to pinch your fingers.
• Do not open the print head levers while the printer is printing.
• The printer may be damaged.
• Change the paper when the printer is not receiving data, or data may be lost.
• While the printer is operating, the printer head gets very hot, so turn off the power and let it cool down completely. The hot printer head can cause serious burns.

1. Open the Printer Cover by pushing the Cover-Open Button.
   • When you change the paper, remove the used paper roll.
2. Replace with a new one as shown in the image.
3. Check the orientation of the roll paper when inserting it into the printer.
4. Pull out a small amount of paper as shown in the picture, and close the Pinter Cover.
   • When closing the cover, hold down the center of printer cover firmly so that paper roll is loaded correctly.
5. Cut out the paper as indicated.

Using Controller

If the printer does not power on, check that the adapter LED indicates ON” If the adapter LED is “OFF”, connect the adapter power.

Self-Test

• The self-test checks whether the printer has any problems.
• If the self-diagnostics reveal no error in the printer, please see other device or software.
• If the printer does not run normally, please contact the place of purchase.
  • Do not open the top cover while the printer is running.
  • If the printer does not run normally, please contact Customer Center.

1. Make sure paper roll has been installed properly.
2. Turn on the power while holding down the FEED button and the self-test begins.
3. The self-test prints the current status of the printer including control ROM version.
4. After printing the current printer status, the printer wait for the next step after printing the following lines. (The paper signal light keeps blinking.)
   • SELF-TEST PRINT COMPLETE
   • SELECT MODES BY PRESSING FEED BUTTON.
   • End of Self-Test: Less than 1 second
   • VMSM Selection: 1 second or more
5. To continue printing, press the FEED button for 1 second or longer to set the memory switch configuration mode.

If you select “Continuous SELF-TEST”

1. Press the FEED button for less than 1 second, and the printer prints the pre-created character format.
2. The self-test ends automatically and the printer prints the following text and then cuts the paper.
   • COMPLETED
3. The printer returns to its normal state immediately after the self-test is finished.

If you select “VMSM Selection”

1. When entering the memory switch configuration mode, the following message is printed.
   • VMSM Selection
   • 0: Exit and reboot printer
   • 1: Print current settings
   • 2: Set Print Density
   • 3: Set Print Speed
   • 4: Set Cutting mode
   • 5: Set Buzzer
   • 6: Set Near-End Sensor
   • 7: Set Serial Interface
2. To execute the above function, operate the FEED button as follows.
   • Step 1 (selecting desired item): Press the button as many times as the number displayed before each menu to select the desired setting menu.
   • Step 2 (entering setting item): Press and hold the button for 1 second to apply the selected item.
3. Execute the “0: Save settings and exit” function to apply the changed settings. When “Save settings and exit” mode is active, the above message will be displayed and the printer will reboot.
   • COMPLETED
   • If you select any items not listed above, the list of “VMSM Selection” will be printed again. Setting the mode will be cancelled if no item is selected in Step 1.
   • If the “0: Save settings and exit” function is not executed, The setting information is not stored in the printer.

Hexadecimal Dumping

This function allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hexadecimal dump function, the printer prints all commands and data in hexadecimal format along with a guide section to help you find specific commands.

1. After making sure that the printer is off, open the cover.

2. Turn the printer on, while holding down the FEED button.

3. Close the cover, and then the printer enters the hexadecimal dump mode.

4. Select the hexadecimal printing function in the mode selection menu to move to the
   hexadecimal printing mode.

5. Run any software program that sends data to the printer. The printer will print all the codes it receives in a two-column format. The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes.

   • A period (.) is printed for each code that has no ASCII equivalent.
   • During the hex dump, all commands are disabled.

6. When the printing finishes, turn off the printer.

7. Turn on the printer and then the hexadecimal mode is off.

   • Contact the customer center if the printer does not enter hexadecimal printing mode.

Maintenance

Paper Jam
Never force the paper out in the event of a paper jam. If paper is stuck, turn the printer ON/OFF and open the cover to remove the crumpled paper inside the printer. If the Printer Cover will not open, please follow the following instructions.

1. Turn the printer OFF.
2. Pull out the Cutter Cover to separate from the printer.
3. Turn the knob and insert the blade that sticks out using a cross-head screwdriver as shown below.
4. Push the cover-open button and remove the jammed paper.
5. Put the Cutter Cover back in place.
6. Turn the printer ON and use it.

• If the cover does not open, do not forcibly open it.
• It may result in poor paper cutting or printer damage.
  • Placing your hand above the printer outlet may cause a paper jam.
  • In case of a minor jam, it may be possible that the operating blade returns to its original position by turning the printer OFF and then back ON.

Cleaning Printer
The presence of dust, foreign matter, adhesive matter, or other pollutants inside the printer’s head and internal capacity may undermine printing quality. Periodic cleaning (every 3 months at minimum) is recommended to maintain print quality.

1. Open the Printer Cover and remove the paper currently in use.
2. Residue or contamination of TPH should be wiped out by alcohol for medical.
3. Insert a paper roll and close the Printer Cover.

• Be sure to clean after turning the printer off.
• Be careful not to leave scratches in the print head The printer may be damaged.
• Print head is very hot while the printer is printing, so clean the printer after cooling it sufficiently with power off.
• Do not touch heated area of print–head when cleaning. Personal injury may result from static electricity, etc.

Specifications

Printer Specifications

The specifications were determined based on operation at normal temperature using designated paper on default settings. They are subject to change depending on temperature or printing level. Printing speed may become slightly slower depending on the data transmission speed and the combination of commands.

Recommended Papers

• TF50KS-E (Paper Thickness: 65μm): Nippon Paper Industries Co., Ltd.
• PD 150R (Paper Thickness: 75μm): New Oji Paper Mfg, Co., Ltd.
• PD 160R (Paper Thickness: 75μm): New Oji Paper Mfg, Co., Ltd.
• P350 (Paper Thickness: 62μm): Kansaki Specialty Paper, Inc. (USA)
• P220AG (Paper Thickness: 65μm): Mitsubishi Paper Mills Limited
• P220A (Paper Thickness: 65μm): Mitsubishi Paper Mills Limited
• F5041 (Paper Thickness: 65μm): Mitsubishi HitecPaper Flensburg Gmbh
• P5047 (Paper Thickness: 60μm): Mitsubishi Paper Mills Limited
• The use of papers other than those recommended above may c ause damage to the printer’s TPH or degrade the printing quality. BIXOLON is not responsible for the damage caused by non-recommended papers.
• If you have to use other products, we recommend that you use papers with a similar level of quality to the recommended ones.

Revision history

Copyright

• © BIXOLON Co., Ltd. All rights reserved.
• This user manual and all property of the product are protected under copyright law.
• It is strictly prohibited to copy, store, and transmit the whole or any part of the manual and any property of the product without the prior written approval of BIXOLON Co., Ltd.
• The information contained herein is designed only for use with this BIXOLON product.
• BIXOLON is not responsible for any direct or indirect damages, arising from or related to use of this information.
  • The BIXOLON logo is the registered trademark of BIXOLON Co., Ltd.
  • All other brand or product names are trademarks of their respective companies or organizations.
• BIXOLON maintains ongoing efforts to enhance and upgrade the functions and quality of all our products.
• In the following, product specifications and/or user manual content may be changed without prior notice.

Caution

• Electronics, such as printers, are prone to damage by static electricity. Therefore, to protect the printer from static electricity, be sure to turn off the printer before connecting or disconnecting the cable to the rear of the printer. If the printer is damaged by static electricity, contact your local dealer.
• This equipment is not suitable for use in locations where children are likely to be present.
• When the printer is operating with the media cover open, do not wear anything that can touch the drive, such as clothing, necklaces, rings, watches, or employee certificates close to it. Also, keep yourself away from the printer as it is dangerous for some parts of the body to come into contact with it. If an object or part of your body touches the drive, immediately disconnect the power cord or turn off the power switch on the back of the product.

Warning

• Hazardous moving parts
• Keep fingers and other body parts away
• Pulling the print head lever can stop all moving parts.
• IEC 60417-6057 (2011-05) for other moving parts.

FCC

Compliance information

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates uses and can radiate radio frequency energy and, if not installed and used by the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

• Caution: Exposure to Radio Frequency Radiation. To comply with FCC RF exposure compliance requirements, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons.
• Caution: Any Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.
• Class A Digital Device: Wired Device This Apparatus complies with class “A” limits for radio interference as specified in the Canadian department of Communications radio interference regulations. This Class A digital apparatus complies with Canadian ICES-003.

Waste Electrical and Electric Equipment (WEEE)

This marking shown on the product or its literature indicates that is should not be disposed of with other household wastes at the end of its working life, To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take this item for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product should not be mixed with other commercial wastes for disposal.

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