BIXOLON SRP-380 Linerless Label User Manual

BIXOLON SRP-380 Linerless Label

Copyright

© BIXOLON Co., Ltd. All rights reserved.

This user manual and all property of the product are protected under copyright law. It is strictly prohibited to copy, store, and transmit the whole or any part of the manual and any property of the product without the prior written approval of BIXOLON Co., Ltd. The information contained herein is designed only for use with this BIXOLON product. BIXOLON is not responsible for any direct or indirect damages, arising from or related to the use of this information.

• The BIXOLON logo is the registered trademark of BIXOLON Co., Ltd.
• All other brand or product names are trademarks of their respective companies or organizations.

BIXOLON maintains ongoing efforts to enhance and upgrade the functions and quality of all our products. In the following, product specifications and/or user manual content may be changed without prior notice.

Caution

• Electronics, such as printers, are prone to damage by static electricity. Therefore, to protect the printer from static electricity, be sure to turn off the printer before connecting or disconnecting the cable to the rear of the printer. If the printer is damaged by static electricity, contact your local dealer.
• This equipment is not suitable for use in locations where children are likely to be present.
• When the printer is operating with the media cover open, do not wear anything that can touch the drive, such as clothing, necklaces, rings, watches, or employee certificates close to it. Also, keep yourself away from the printer as it is dangerous for some parts of the body to come into contact with it. If an object or part of your body touches the drive, immediately disconnect the power cord or turn off the power switch on the back of the product.

Warning

• Hazardous moving parts
• Keep fingers and other body parts away
• Pulling the print head lever can stop all moving parts.
  • IEC 60417-6057 (2011-05) for other moving parts.

Compliance information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates uses and can radiate radio frequency energy and, if not installed and used by the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Caution: Exposure to Radio Frequency Radiation.
To comply with FCC RF exposure compliance requirements, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons.

Caution:
Any Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

Class A Digital Device: Wired Device
This Apparatus complies with class “A” limits for radio interference as specified in the Canadian Department of Communications radio interference regulations.

This Class A digital apparatus complies with Canadian ICES-003.

Waste Electrical and Electric Equipment (WEEE)
This marking shown on the product or its literature indicates that it should not be disposed of with other household wastes at the end of its working life, To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take this item for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product should not be mixed with other commercial wastes for disposal.

WARNING & CAUTION

Is described as death, physical injuries, serious financial losses, damage to data etc. that can be caused to the user.

• Do not connect multiple products to a single or faulty power outlet. Use only grounded power outlets that meet the industry standard. Noncompliance may cause electric shock or fire.
• Only use authentic products from BIXOLON. The company will not provide post-sale support for damaged or other quality issues that any fake (or refurbished) products may incur.
• Do not excessively bend or strain the power cord. Securely push the power cord into the power outlet lest it remain loose. Make sure to hold the cord tight when separating it from the power outlet. Do not remove the power cord while the product is in use. Noncompliance may cause electric shock or fire.
• Keep small accessories or other packaging materials away from young children. Beware choking hazard rd. Mishandling the product may incur injuries which may require seeking urgent medical attention.
• Keep excessive liquids away from the power cord and outlet. If matter is smeared onto the power cords, wipe with a dry cloth. Noncompliance may cause electric shock or fire.
• Do not allow the product to be damaged by heavy objects. Noncompliance may cause electric shock or fire.
• If the product emits a strange sound, burning smell, or smoke, turn off the power immediately and unplug the power cord. If the product is dropped or its exterior is damaged, turn off the power immediately and unplug the power cord. Do not subject the product to shock. It may start a fire. It may damage the product.
• Install the product in a well-ventilated area by keeping it a certain distance from the wall. The product is installed in certain places such as where a lot of fine dust is generated, where the temperature is too high or too low, where there is a lot of moisture or water, and at airports or stations that are used continuously for a long time may suffer serious quality problems due to the influence of the surrounding environment. An increase in internal temperature may start a fire. Be sure to contact the place of purchase before installing the product.
• Install the product in a fixed place preventing it from tipping over. When moving the product, turn off the power and disconnect all connected cables, including the power cord. It may damage the product.
• Never independently disassemble, repair, or modify the product as the warranty will become invalid. When repair is necessary, contact the original place of purchase.
• Do not let any foreign substances enter the product. Do not place heavy objects, liquids, or metals on the product. This could cause damage to the product or a fire.
• If there is a problem with the product, please contact the original place of purchase or through the BIXOLON website’s product repair page (www.bixolon.com).

Manual Introduction

This manual provides basic information on printers and provides ways to install, use, and check them. To protect the safety of users and prevent property damage, be fully familiar with this manual before using the product. Please use it.

Manual Symbol Introduction

• Precaution & Warning
  It describes death, physical injuries, serious financial losses, damage to data etc. that can be caused to the user.

• Note
  It provides additional information on the function and performance of the product.

Product Symbol Introduction

Printer Introduction

BIXOLON’s premium, ultra-reliable, next-generation POS Printer, the 3-inch (80 mm) SRP-380 sets new standards in printer reliability and printer life expectancy. This compact, low maintenance, intelligent Direct Thermal printing solution offers high reliability with several connectivity options including USB as standard, plus optional Serial, Ethernet, Powered USB, Bluetooth® and WLAN. Supporting compatibility with all major operating systems including Android™, iOS™(MFi certified) and Windows®. Offering enhanced business continuity with functionality, the SRP-380 features a range of paper-saving firmware and software add-ons for easy integration into your chosen system. Plus its SRP-380K model is fully-compatible with the environmentally friendly Blue4est® paper.

The main features of the printer are as follows

1. Print at a max. speed of 350mm/s.
2. Low noise thermal printing.
3. Support of USB (built-in type), Ethernet, Serial, Dual Serial, Powered USB, Wireless LAN, and Bluetooth interfaces.
4. Internal data buffer (data can be received and buffered while printing).
5. Control of external devices like cash registers through peripheral device drive circuits.
6. Barcode Printing.
7. Support of various print density settings (by changing DIP switch settings).

Preparation

• If there is any part missing, please contact the place of purchase.
• The actual part may look different from the image.

Product Part Names

Printer Part Names

Interface Part Names
Connect the printer to the host computer using the right interface cable that complies with the specifications of the interface.

USB (Built-in)

Pin No.

| Signal Name| Designation (Color)|

Function

---|---|---|---
Shell| Shield| Drain Cable| Frame Ground
1| VBUS| RED| Host Power
2| D-| WHITE| Data Line (D-)
3| D+| GREEN| Data Line (D+)
4| GND| BLACK| Signal Ground

Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.

Ethernet Interface Card

Pin No.

| Signal Name| Designation (Color)|

Function

---|---|---|---
1| TD+| WHITE ORANGE| Transmit +
2| TD-| ORANGE| Transmit –
3| TCT| WHITE GREEN| Receive +
4| NC| BLUE| –
5| NC| WHITE BLUE| –
6| RCT| GREEN| Receive –
7| RD+| WHITE BROWN| –
8| RD-| BROWN| –

Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.

• You can access information such as IP, Mac, etc., by pressing the Ethernet function key.
• Refer to the utility and network connection manual for Interface connection information. The network connection manual is on the BIXOLON website (www.bixolon.com) We’re offering it.

Single Serial Interface Card (RS-232C)

Pin No.

| Signal name| Direction|

Function

---|---|---|---
FG| FG| –| Frame Ground
2| TxD| Output| Transmit Data
3| RxD| Input| Receive Data
4| RTS| Output| Ready To Send
5| CTS| Input| Clear To Send
6| DSR| Input| Data Set Ready
7| SG| –| Signal Ground
20| DTR| Output| Data Terminal Ready

Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.

Powered USB Interface Card

Pin No.

| Signal Name|

Function

---|---|---
Shield| Shield| Prevent Noise
1| PGND| Main Power Ground
2| VPP24V| Main Power
3| GND| Signal ground
4| D+| Data Line (D+)
5| D-| Data Line (D-)
6| VBUS| Host Power
7| VPP24V| Main Power
8| PGND| Main Power Ground

• Refer to www.powered.org for detailed information related to the specifications of cable and port.
• Do not apply an AC/DC Adapter 24V when using a powered USB. (Powered USB uses its power.)
• In the case of using a wired USB interface, the other USB interface provided by default is not useful. (In this case, USB communication is only available through the Powered USB)

Wireless LAN Interface Card

1. Wireless LAN Communication Specifications

Item

|

Specifications

---|---
Frequency| 2.4GHz / 5GHz
Protocol| 802.11 a/b/g/n
2. Connecting Wireless LAN
The printer can be connected to terminal devices with wireless LAN communication capability (PDA, PC, smartphone, tablet PC, etc.).

Refer to the utility and network connection manual for Interface connection information. The network connection manual is on the BIXOLON website (www.bixolon.com) We’re offering it.

Bluetooth Interface Card

1. Bluetooth Communication Specifications
   Item| Specifications
   ---|---
   Frequency| 2.402 ~ 2.480 GHz
   Version| 5.2
2. Bluetooth Connection
   The printer can be connected to terminal devices with Bluetooth communication capability (PDA, PC, smartphone, tablet PC, etc.)

Refer to the Bluetooth Connection Manual for more detailed instructions about how to establish the connection. The Bluetooth Connection manual is on the BIXOLON website (www.bixolon.com) We’re offering it.

Drawer Kick-out Port
Connect the Drawer Kick-out connection cable to the drawer kick-out port on the rear side of the printer.

Pin No.

| Signal Name|

Direction

---|---|---
1| Frame Ground| –
2| Drawer Kick-out Drive Signal 1| Output
3| Drawer Open/Close Signal| Input
4| +24V| –
5| Drawer Kick-out Drive Signal 2| Output
6| Signal Ground| –

• Use a cash drawer that meets the printer’s specifications. Using a cash drawer that is inappropriate to the specs or using it as a power supply for a separate device may result in damage to the product
• Do not connect a telephone line to the drawer kick-out port. Otherwise, the telephone line and the computer may be damaged.
• Do not allow a foreign object such as a conductor to touch the drawer kick-out port. This may result in damage to the product.
• Make sure to use a cash drawer with an internal coil resistance of 24 Ω or higher. (The maximum current is 1A.)
• The open signal time for the cash drawer should not exceed 0.8 seconds. After opening the cash drawer, make sure to idle it for at least 3.2 seconds (at least 4 times that of the open signal time) before operating it.

Installation & Usage

Printer Installation Placings

• Allow sufficient space around the printer for proper ventilation.
• Do not place objects close to the back or bottom of the printer, which may hinder air circulation.
• Install the printer on a flat and level surface.
• Avoid humid environments.
• Install in a place that does not exceed the protocol standard of the wireless communication or the specified maximum distance.
• For stable wireless communication, install in a place where there is no physical obstacle (wall, object, etc.).

Power Connection

1. After turning the printer off, connect the AC/DC adapter jack to the printer’s power port.
2. When connecting the adapter jack, ensure that it is inserted in the correct direction.
3. Connect the power cord to the AC/DC adapter and plug it into the power outlet on the wall.
4. Press the “ON” switch to turn on the printer.
   • Only use a power supply provided by BIXOLON. BIXOLON shall bear no responsibility for damage caused by using a third-party power supply.
   • Be sure to turn off the printer and connect or disconnect the cable.
   • Check the power supply’s label to check its electronic specs.
   • When removing the power supply, make sure you have a firm grasp of the plug terminal of the power cable and the printer and pull horizontally.
   • When connecting or disconnecting power, make sure to remove the power supply from the power outlet before removing it.
   • Pay attention to the direction in which you insert the power cord.
   • Do not connect a voltage out of the specifications of the power supply. It can cause damage to the product or a fire.

Inserting and changing the paper roll
Use a paper roll that complies with the specifications. If you use a paper roll including a paper core attached to the paper, the paper may not be properly recognized as paper Empty due to not proper release of paper.

• When opening or closing the cover, be careful not to pinch your fingers.
• Do not open the print head levers while the printer is printing. The printer may be damaged.
• Change the paper when the printer is not receiving data, or data may be lost.
• While the printer is operating, the printer head gets very hot, so turn off the power and let it cool down completely. The hot printer head can cause serious burns.

1. Open the Printer Cover by pushing the Cover-Open Button.
   • When you change the paper, remove the used paper roll.
2. Replace with a new one as shown in the image.
3. Check the orientation of the roll paper when inserting it into the printer.
4. Pull out a small amount of paper as shown in the picture, and close the Pinter Cover.
   • When closing the cover, hold down the centre of the printer cover firmly so that the paper roll is loaded correctly.
5. Cut out the paper as indicated.

Using Controller

Explanation

POWER LED| The Power LED light is on whenever the printer is on.
ERROR LED| The error LED is on when there is an error such as no paper roll, open

cover, etc.

PAPER LED

| Paper LED is on when the paper roll is almost used up or there is no paper roll inside. Paper LED flickers when the machine is in a

self-diagnosis stand-by or macro execution stand-by state.

Feed Button

| Press the Feed button once to output one line of the paper roll. Press the Feed button for more than 3 seconds to output the paper

roll continuously.

If the printer does not power on, check that the adapter LED indicates “ON” If the adapter LED is “OFF”, connect the adapter power.

Mounting Partition
Moving the position of the partition mounted on the inside of the printer switches the print width of the printer to 58mm and automatically reduces the 80mm receipt to 58mm. Refer to VMSM to learn how to disable Auto Paper Width Reduction.

• After using 58mm paper, do not change it to a larger paper. This causes bad print quality.
• Take care not to cut your finger on the surroundings of the part when installing the partition.

Printer Setting Change

This product supports a dip switch. To change the product settings, change the dip switch setting or use the virtual memory switch utility. Use virtual memory switch management function for self-diagnosis.

DIP Switch 1
Serial/Dual Serial Interface

USB/Ethernet/Wireless LAN/Powered USB Interface

Bluetooth Interface

DIP Switch 2
All Interface

Control

| Disabled| Enabled| OFF
2-8| Auto External Buzz| Enabled| Disabled| OFF

Table 1 – Baud rate(bps) Selection

9600

4800| ON| OFF| ON
9600| OFF| ON| OFF
19200| OFF| OFF| OFF
38400| OFF| ON| ON
57600| OFF| OFF| ON
115200| ON| ON| ON

Please set up 9,600bps for the baud rate of the dual serial interface.

Table 2 – Print Density Selection

– Level 1 is the default

– Level 4 darkest

Level 2| ON| OFF
Level 3| OFF| ON
Level 4| ON| ON

Print Density
The print density can be set to one of sixteen different levels through virtual memory switches.

Dip Switch| Density| Density

Level

---|---|---
Light                                                   Dark

Speed

| 4(High Speed)| –| –| –| 4| Level 1
3| –| –| –| 8| Level 2
2| –| –| –| 12| Level 3
1(Low Speed)| –| –| –| 16| Level 4
Memory Switch| Density| Density

Level

---|---|---
Light                                                   Dark

Speed

| 4(High Speed)| 1| 2| 3| 4| Level 1
3| 5| 6| 7| 8| Level 2
2| 9| 10| 11| 12| Level 3
1(Low Speed)| 12| 13| 14| 16| Level 4

• The printer must be turned off when changing the DIP switch settings. Failure to turn it off may cause a short circuit and damage the printer.
• Choose Unified Utility or Self-Test mode to set the print density using the VMSM (Virtual Memory Switch Management).

Order of Change Settings

1. Turn off the printer.
2. Open the DIP switch cover located at the back of the printer.
3. Set the DIP switch number.
4. Close the DIP switch cover after the settings have been completed.
5. Position the printer in front and turn it on.

Self-Test

The self-test checks whether the printer has any problems. If the self- diagnostics reveal no error in the printer, please see other devices or software. If the printer does not run normally, please contact the place of purchase.

• Do not open the top cover while the printer is running.
• If the printer does not run normally, please contact Customer Center.

1. Make sure the paper roll has been installed properly.

2. Turn on the power while holding down the FEED button and the self-test begins.

3. The self-test prints the current status of the printer including the control ROM version.

4. After printing the current printer status, the printer waits for the next step after printing the following lines. (The error signal light keeps blinking.)
   SELF-TEST PRINTING.
   PLEASE PRESS THE FEED BUTTON. Continuous SELF-TEST: Less than 1-second VMSM Selecti1 second or more

5. Press the Feed button to resume printing or hold down the button for at least one second to change the VMSM settings.

If “Continuous SELF-TEST” is selected

1. Press the Feed button for less than one second to print the preset page.
2. The self-test ends automatically as it prints the following line and cuts the paper
   • COMPLETED
3. The printer goes into normal print mode upon completion of the self-test

If “VMSM Selection” is selected

1. The following lines will be printed when the VMSM opens.
   VMSM Selection

   • 0: Exit and reboot printer
   • 1: Print current settings
   • 2: Set Print Density
   • 3: Set Print Speed
   • 4: Set Cutting mode
   • 5: Set External Buzzer after cutting 6: Set Internal Buzzer after cutting 7 or more: None

2. Press the Feed button to run the above function.

   • Step 1(Select Options): press the button several times as shown by each menu.
   • Step 2(Enter Options): hold down the button for at least one second to apply each item selected.
   • If you select any items not listed above, the list of “VMSM Selection” will be printed again. Setting the mode will be cancelled if no item is selected in Step 1.
   • If the “0: Save settings and exit” function is not executed, The setting information is not stored in the printer.

3. Hold down the Feed button for at least 1 second to save the changes. The following line will be printed before cutting the paper.

4. COMPLETED

The new settings will be automatically applied when the printer resets.

Hexadecimal Dumping

This function allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hexadecimal dump function, the printer prints all commands and data in hexadecimal format along with a guide section to help you find specific commands.

1. After making sure that the printer is off, open the cover.
2. Turn the printer on, while holding down the FEED button.
3. Close the cover, and then the printer enters the hexadecimal dump mode.
4. Select the hexadecimal printing function in the mode selection menu to move to the hexadecimal printing mode.
5. Run any software program that sends data to the printer.
6. The printer will print all the codes it receives in a two-column format.
7. The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes.

  * A period (.) is printed for each code that has no ASCII equivalent.
  * During the hex dump, all commands are disabled.

6. When the printing finishes, turn off the printer.
7. Turn on the printer and then the hexadecimal mode is off.

Maintenance

Paper Jam

• Never force the paper out in the event of a paper jam.
• If the paper is stuck, turn the printer ON/OFF and open the cover to remove the rumpled paper inside the printer. If the Printer Cover will not open, please follow the following instructions.

1. Turn the printer OFF.
2. Pull out the Cutter Cover to separate froit m the printer.
3. Turn the knob and insert the blade that sticks out using a cross-head screwdriver as shown below.
4. Push the cover-open button and remove the jammed paper.
5. Put the Cutter Cover back in place.
6. Turn the printer ON and use it.
   • Excessive opening of the cutter cover can damage the printer.
   • When removing the cutter cover, be careful not to cut your hand around the instrument.
   • Placing your hand above the printer outlet may cause a paper jam.
   • In case of a minor jam, it may be possible that the operating blade returns to its original position by turning the printer OFF and then back ON.

Cleaning Printer
The presence of dust, foreign matter, adhesive matter, or other pollutants inside the printer’s head and internal capacity may undermine printing quality. Periodic cleaning (every 3 months at minimum) is recommended to maintain print quality.

1. Open the Printer Cover and remove the paper currently in use.
2. Residue or contamination of TPH should be wiped out by alcohol for medical.
3. Insert a paper roll and close the Printer Cover.

• Be sure to clean after turning the printer off.
• Be careful not to leave scratches in the print head The printer may be damaged.
• The print head is very hot while the printer is printing, so clean the printer after cooling it sufficiently with power off.
• Do not touch the heated area of the print–head when cleaning. Personal injury may result from static electricity, etc.

Specifications

Printer Specifications

Printing Method

|

Thermal transfer printing

---|---
Dot Density| SRP-380: 180 dpi (7dots/mm)
SRP-382: 203 dpi (8dots/mm)
Printing Width| 3-inch| 72 mm
2-inch| 54 mm
Roll Width| 3-inch| 79.5±0.5 mm
2-inch| 57.5±0.5 mm
No. of Characters per Line

(Default Value)

| SRP-380: 42 (Font A), 56 (Font B), 56 (Font C)

SRP-382: 48 (Font A), 64 (Font B), 64 (Font C)

Printing Speed| Max. 350 mm/sec
Receiving Buffer Size| 4K bytes

AC/DC Adapter

| Input Voltage| 100~240 VAC
Frequency| 50/60 Hz
Output Voltage| 24 VDC

Environment Condition

| Temperature| Operating: 0 ~ 40 ℃

Storage: -20 ~ 60 ℃

Humidity

| Operating: 10 ~ 80 % RH

Storage: 10 ~ 90 % RH

Paper excluded

Life Span| Printer Head| 250 Km
Auto Cutter| 3,000,000 cuts
MCBF| Printer

Mechanism

| 70,000,000 lines

The specifications were determined based on operation at normal temperature using designated paper on default settings. They are subject to change depending on temperature or printing level. Printing speed may become slightly slower depending on the data transmission speed and the combination of commands.

Recommended Papers

• TF50KS-E (Paper Thickness: 65μm): Nippon Paper Industries Co., Ltd.
• PD 150R (Paper Thickness: 75μm): New Oji Paper Mfg, Co., Ltd.
• PD 160R (Paper Thickness: 75μm): New Oji Paper Mfg, Co., Ltd.
• P350 (Paper Thickness: 62μm): Kansaki Specialty Paper, Inc. (USA)
• P220AG (Paper Thickness: 65μm): Mitsubishi Paper Mills Limited
• P220A (Paper Thickness: 65μm): Mitsubishi Paper Mills Limited
• F5041 (Paper Thickness: 65μm): Mitsubishi HitecPaper Flensburg Gmbh
  • The use of papers other than those recommended above may cause damage to the printer’s TPH or degrade the printing quality. BIXOLON is not responsible for the damage caused by non-recommended papers.
  • If you have to use other products, we recommend that you use papers with a similar level of quality to the recommended ones.

Revision history

Documents / Resources

| BIXOLON SRP-380 Linerless Label [pdf] User Manual
SRP-380 Linerless Label, SRP-380, Linerless Label, Label
---|---
| BIXOLON SRP-380 Linerless Label [pdf] User Manual
SRP-380 Linerless Label, SRP-380, Linerless Label, Label

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