BIXOLON SRP-Q300II Thermal Receipt Printer Installation Guide

: May 15, 2024
: BIXOLON

Table of Contents

BIXOLON SRP-Q300II Thermal Receipt Printer
Product Information
Product Usage Instructions
FAQs
Information
Components
Cable Connection
Installing EMI-Core
Using Control Panel
Recommended Papers
Safety Precautions
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

BIXOLON SRP-Q300II Thermal Receipt Printer

Product Information

Specifications:
- Model: SRP-Q300II
- Components: AC/DC Adaptor, Power Cord, Foot Rubber, EMI-Core, Roll Paper, USB A-B Cable, USB C-C Cable
- Interfaces: USB, Ethernet

Product Usage Instructions

Installing EMI-Core
- Attach the EMI core to the included Ethernet cable before connecting it.
Cable Connection
- Turn off the printer and peripheral devices.
- Connect the power cord to the adapter and connect the adapter to the power supply connector of the printer.
- Check the type of the interfaces at the back of the printer (USB, Ethernet) and connect the interface cable.
- Connect the drawer kick-out cable to the drawer kick-out port located on the underside of the printer.
Installing Paper Roll
- Open the printer cover by pulling the Open Cover lever forward.
- Insert new roll paper in the correct direction.
- Pull the paper out slightly and close the Printer Cover.
Using Control Panel
- Ensure proper connection with Ethernet Port, USB-A(Host), USB-B, USB-C, Power Port, and Drawer Kick-out Port. The error light and paper light blink alternately when the printer is turned on but both go off after booting is completed.
Self-Test
- You can check whether the printer works correctly through the self-test function. Follow these steps:
- After the printer boots up, open the printer cover.
- Load paper, press the FEED button, and close the printer cover to start the self-test.
- The printer stops after printing version information and setting the status as indicated.

FAQs

Q: What should I do if the error light and paper light blink alternately?
- A: Both lights will go off after booting is completed. If they persist, refer to the user manual or contact customer support for assistance.

Information

This installation guide contains the quick information required for the product installation. Please refer to the Software and Documents provided on the Download section of the BIXOLON Website (www.bixolon.com) for more information on how to set it up.

Manual: User’s Manual, Code Pages, Commands, Software manuals
Driver: Windows, OPOS, CUPS (Linux, Mac), VCOM(USB, Ethernet)
SDK: UPOS SDK (Windows, Android, iOS)
Utility: Unified POS Utility, Net Configuration Tool, Android Utility, iOS Utility

We at BIXOLON maintain ongoing efforts to enhance and upgrade the functions and quality of all our products. In the following, product specifications and/or user manual content may be changed without prior notice. Please refer to the BIXOLON website for the addresses and phone numbers of the company’s headquarters and branch offices.

Components

Cable Connection

Turn off the printer and peripheral devices.
Connect the power cord to the adapter and connect the adapter to the power supply connector of the printer.
Check the type of the interfaces at the back of the printer (USB, Ethernet) and connect the interface cable.
Connect the drawer kick-out cable to the drawer kick-out port located on the underside of the printer.
- Be sure to turn off the printer and connect or disconnect the power jack.
- Only use a power supply provided by Bixolon.
- Pay attention to the direction in which you insert the power jack.
- If you connect a USB-B port and a USB-C port at the same time, only the USB-B port will work.
- The USB-C port only supports USB-C-type smart devices. (Set Smart Device Mode and connect to a USB-C port.)

Installing EMI-Core

Attach the EMI core to the included Ethernet cable before connecting it.

Installing Paper Roll

Open the printer cover by pulling the Open Cover lever forward.
Insert new roll paper in the correct direction.
Pull the paper out slightly and close the Printer Cover.
- When closing the cover, press down on the centre of the cover to ensure that the paper is in contact with the roller.
- Printing quality may not be optimum if the recommended paper is not used.

Using Control Panel

Error (LED)
- The red light will be on in various error conditions such as out of paper, cover open, etc.
Paper (LED)
- Red LED will be lit when the paper roll is running low.
- The LED keeps blinking when the printer is in self-test standby mode or macro execution standby mode.
Feed (Button)
- Press this button to feed the paper out. Hold down this button to feed out the paper continuously.
Power (Slide Switch)
- Power On: To turn on the printer, slide the power switch to the ON direction(right side).
- Power Off: To turn off the printer, slide the power switch to the OFF direction(left side). The error light and paper light blink alternately when the printer is turned on, but both go off after booting is completed.

Self-Test

You can check whether the printer works correctly or not through the self- test. Printing quality, ROM version, and memory switch settings can be checked through the self-test function.

After the printer boots up, open the printer cover.
Self-test is started when the paper is loaded, the FEED button is pressed, and the printer cover is closed.
The printer stops after printing the version information and setting status as shown below.
- ( Note: Paper error light keeps blinking.)
- SELECT MODE BY PRESSING THE FEED BUTTON.
- Exit SELF-TEST: Less than 1 second
- Mode Selection: 1 second or more
To select the Exit SELF-TEST mode, press the FEED button less than 1 second quickly. To select the Mode Selection, press the FEED button for more than 1 second.
If “Exit SELF-TEST” is selected
The self-test ends automatically as it prints the following line and cuts the paper. – COMPLETED – 4-1-2 The printer goes into normal print mode upon completion of the self-test. 4-2 If “Mode Selection” is selected 4-2-1 The printer is on standby after printout as shown below.

  *  **Mode Selection**
    *  **0:** Exit
    *  **1:** VMSM Selection Mode
    *  **2:** Interface Setting
    *  **3:** Hexadecimal Dumping
3. Press the Feed button to run the above function. ▶ Step 1(Select Options): press the button sometimes as shown by each menu. ▶ Step 2(Enter Options): hold down the button for at least one second to apply each item selected.
4. If you select any items not listed above, the list of “Setting Mode Selection” will be printed again. Setting the mode will be cancelled if no item is selected in Step 1.
5. If “VMSM Selection Mode” is selected
6. The following lines will be printed when the VMSM opens.
7.  **VMSM Selection**
  *  **0:** Exit and reboot printer
  *  **1:** Print current settings
  *  **2:** Set Print Density
  *  **3:** Set Print Speed
  *  **4:** Set Cutting mode
  *  **5:** Set Internal Buzzer control
  *  **6:** Set Buzzer control after cutting
  *  **7:** Set Code Page
  *  **8:** Set International Character
  *  **9:** Set USB PD 10 or more: None
8. Press the Feed button to run the above function.
  *  **Step 1** (Select Options): press the button sometimes as shown by each menu.
  *  **Step 2** (Enter Options): hold down the button for at least one second to apply each item selected.
    * If you select any items not listed above, the list of “VMSM Selection” will be printed again. Setting the mode will be cancelled if no item is selected in Step 1.
    * If “0: Exit and reboot printer” is not executed, the new settings will not be saved.
9. Hold down the Feed button for at least 1 second to save the changes. The following line will be printed before cutting the paper. – COMPLETED –
10. The new settings will be automatically applied when the printer resets.

Recommended Papers

TF50KS-E (Paper Thickness: 65μm): Nippon Paper Industries Co., Ltd.
PD 150R (Paper Thickness: 75μm): New Oji Paper Mfg, Co., Ltd.
PD 160R (Paper Thickness: 75μm): New Oji Paper Mfg, Co., Ltd.
P350 (Paper Thickness: 62μm): Kansaki Specialty Paper, Inc. (USA)
P220AG (Paper Thickness: 65μm): Mitsubishi Paper Mills Limited
P220A (Paper Thickness: 65μm): Mitsubishi Paper Mills Limited
F5041 (Paper Thickness: 65μm): Mitsubishi HitecPaper Flensburg Gmbh
P5047 (Paper Thickness: 60μm): Mitsubishi Paper Mills Limited

Use of papers other than those recommended above may damage TPH or degrade the printing quality and our company. Is not responsible for the damage caused by non-recommended papers.

WEEE (Waste Electrical and Electric Equipment)

This marking shown on the product or its literature indicates that it should not be disposed of with other household wastes at the end of its working life,
To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of waste and recycle it responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take this item for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract. This product should not be mixed with other commercial wastes for disposal.

Safety Precautions

WARNING & CAUTION: It describes death, physical injuries, serious financial losses, damage to data etc. that can be caused to the user.

Do not connect multiple products to a single or faulty power outlet.
Use only grounded power outlets that meet the industry standard. Noncompliance may cause electric shock or fire.
Only use authentic products from BIXOLON.
The company will not provide post-sale support for damaged or other quality issues that any fake (or refurbished) products may incur.
Do not excessively bend or strain the power cord. Securely push the power cord into the power outlet lest it remain loose.
Make sure to hold the cord tight when separating it from the power outlet.
Do not remove the power cord while the product is in use. Noncompliance may cause electric shock or fire.
Keep small accessories or other packaging materials away from young children.
Beware of choking hazards. Mishandling the product may incur injuries which may require seeking urgent medical attention.
Keep excessive liquids away from the power cord and outlet. If matter is smeared onto the power cords, wipe with a dry cloth. Noncompliance may cause an electric shock or fire.
Do not allow the product to be damaged by heavy objects. Noncompliance may cause electric shock or fire.
If the product emits a strange sound, burning smell, or smoke, turn off the power immediately and unplug the power cord.
If the product is dropped or its exterior is damaged, turn off the power immediately and unplug the power cord. Do not subject the product to shock. It may start a fire and it may damage the product.
Install the product in a well-ventilated area by keeping it a certain distance from the wall.
The product is installed in certain places such as where a lot of fine dust is generated, where the temperature is too high or too low, where there is a lot of moisture or water, and at airports or stations that are used continuously for a long time may suffer serious quality problems due to the influence of the surrounding environment.
An increase in internal temperature may start a fire. Be sure to contact the place of purchase before installing the product.
Install the product in a fixed place preventing it from tipping over. When moving the product, turn off the power and disconnect all connected cables, including the power cord. It may damage the product.
Never independently disassemble, repair, or modify the product as the warranty will become invalid. When repair is necessary, contact the original place of purchase.
Do not let any foreign substances enter the product.
Do not place heavy objects, liquids, or metals on the product. This could cause damage to the product or a fire.
If there is a problem with the product, please contact the original place of purchase or through BIXOLON website’s product repair page (www.bixolon.com).