BIXOLON SRP-S320 Linerless Printer User Manual

BIXOLON SRP-S320 Linerless Printer

Copyright
© BIXOLON Co., Ltd. All rights reserved.
This user manual and all property of the product are protected under copyright law.
It is strictly prohibited to copy, store, and transmit the whole or any part of the manual and any property of the product without the prior written approval of BIXOLON Co., Ltd. The information contained herein is designed only for use with this BIXOLON product. BIXOLON is not responsible for any direct or indirect damages, arising from or related to the use of this information.

• The BIXOLON logo is the registered trademark of BIXOLON Co., Ltd.
• All other brand or product names are trademarks of their respective companies or organizations.

BIXOLON maintains ongoing efforts to enhance and upgrade the functions and quality of all our products.
In the following, product specifications and/or user manual content may be changed without prior notice.
Caution

• Electronics, such as printers, are prone to damage by static electricity. Therefore, to protect the printer from static electricity, be sure to turn off the printer before connecting or disconnecting the cable to the rear of the printer. If the printer is damaged by static electricity, contact your local dealer.
• This equipment is not suitable for use in locations where children are likely to be present.
• When the printer is operating with the media cover open, do not wear anything that can touch the drive, such as clothing, necklaces, rings, watches, or employee certificates close to it. Also, keep yourself away from the printer as it is dangerous for some parts of the body to come into contact with it. If an object or part of your body touches the drive, immediately disconnect the power cord or turn off the power switch on the back of the product.

Warning

• Hazardous moving parts
• Keep fingers and other body parts away
• Pulling the print head lever can stop all moving parts.
• IEC 60417-6057 (2011-05) for other moving parts.

FCC STATEMENT

Compliance information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates uses and can radiate radio frequency energy and, if not installed and used under the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Caution: Exposure to Radio Frequency Radiation.
To comply with FCC RF exposure compliance requirements, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons.
Caution: Any Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

• Class A Digital Device: Wired Device
• This Apparatus complies with class “A” limits for radio interference as specified in the Canadian Department of Communications radio interference regulations.
• This Class A digital apparatus complies with Canadian ICES-003.
• Appareil numérique de classe A: appareil filaire

Waste Electrical and Electric Equipment (WEEE)

This marking shown on the product or its literature indicates that it should not be disposed of with other household wastes at the end of its working life, to prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take this item for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product should not be mixed with other commercial wastes for disposal.

WARNING & CAUTION
Is described as death, physical injuries, serious financial losses, damage to data etc. that can be caused to the user.

• Do not connect multiple products to a single or faulty power outlet. Use only grounded power outlets that meet the industry standard. Noncompliance may cause electric shock or fire.

• Only use authentic products from BIXOLON. The company will not provide post-sale support for damaged or other quality issues that any fake (or refurbished) products may incur.

• Do not excessively bend or strain the power cord. Securely push the power cord into the power outlet lest it remain loose. Make sure to hold the cord tight when separating it from the power outlet. Do not remove the power cord while the product is in use. Noncompliance may cause electric shock or fire.

• Keep small accessories or other packaging materials away from young children. Beware of choking hazards. Mishandling the product may incur injuries which may require seeking urgent medical attention.

• Keep excessive liquids away from the power cord and outlet. If matter is smeared onto the power cords, wipe with a dry cloth.

• Noncompliance may cause electric shock or fire.

• Do not allow the product to be damaged by heavy objects. Noncompliance may cause electric shock or fire.

• If the product emits a strange sound, burning smell, or smoke, turn off the power immediately and unplug the power cord. If the product is dropped or its exterior is damaged, turn off the power immediately and unplug the power cord. Do not subject the product to shock. It may start a fire. It may damage the product.

• Install the product in a well-ventilated area by keeping it a certain distance from the wall. The product is installed in certain places such as where a lot of fine dust is generated, where the temperature is too high or too low, where there is a lot of moisture or water, and at airports or stations that are used continuously for a long time may suffer serious quality problems due to the influence of the surrounding environment. An increase in internal temperature may start a fire. Be sure to contact the place of purchase before installing the product.

• Install the product in a fixed place preventing it from tipping over. When moving the product, turn off the power and disconnect all connected cables, including the power cord. It may damage the product.

• Never independently disassemble, repair, or modify the product as the warranty will become invalid.

• When repair is necessary, contact the original place of purchase.

• Do not let any foreign substances enter the product. Do not place heavy objects, liquids, or metals on the product. This could cause damage to the product or a fire.

• If there is a problem with the product, please contact the original place of purchase or through the BIXOLON website’s product repair page (www.bixolon.com).

Manual Introduction

This manual provides basic information on printers and provides ways to install, use, and check them. To protect the safety of users and prevent property damage, be fully familiar with this manual before using the product. Please use it.
Manual Symbol Introduction

• Precaution & Warning: It describes death, physical injuries, serious financial losses, damage to data etc. that can be caused to the user.
• Note: It provides additional information on the function and performance of the product.

Product Symbol Introduction

Printer Introduction
Equipped with a silicone-coated Platen Roller featuring an embossed surface, the 3-inch Linerless printer SRP S320 is specifically designed for Linerless media with an extreme level of adhesion. Offering a large media roll capacity of up to 120 mm the SRP S320 produces 203 dpi linerless labels at 150 mm/sec. Providing 4 media width options including 40 / 58 / 62 / 80

The main features of the printer are as follows

1. LINERLESS PRINTER
2. Low-noise thermal transfer method printing
3. Maximum 150mm/s printing speed
4. 156 x 227 x 161 (W X D X H)
5. Interface: USB Ethernet ( Built-in Serial Wireless LAN Dual, Bluetooth 5. 2 , B gate (HUB)
6. Equipped with data buffer (receives print data even while printing)
7. Can print a range of barcodes
8. Range of printing density selectable Controlled with virtual memory switch management)

Content Confirmation

• If there is any part missing, please contact the place of purchase.
• The actual part may look different from the image.

Product Part Names

Interface Part Names
Connect the printer to the host computer using the right interface cable that complies with the specifications of the interface.

USB (Built-in)

Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.

Ethernet (Built-in)

Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.

• Information such as IP and Mac can be found by operating the function key.
• Refer to the utility and network connection manual for Interface connection information. ( www.bixolon.com)

Single Serial Interface Card (RS-232C)

Ready

Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.

Wireless LAN Interface Card

1. Wireless LAN Communication Specifications
   Item| Specifications
   ---|---
   Frequency| 2.4GHz / 5GHz
   Protocol| 802.11 a/b/g/n
2. Connecting Wireless LAN Printer can be connected to terminal devices with wireless LAN communication capability. (PDA, PC, smartphone, tablet PC,

Refer to the Network Connection Manual for more detailed instructions about how to establish the connection. The Network connection manual is on the BIXOLON website www.bixolon.com ) We’re offering

Bluetooth Interface Card

1. Bluetooth Communication Specifications
   Item| Specifications
   ---|---
   Frequency| 2.402~2.480 GHz
   Version| 5.2
2. Bluetooth Connection Printer can be connected to terminal devices with Bluetooth communication capability. (PDA, PC, smartphone, tablet PC,

Refer to the Bluetooth Connection Manual for more detailed instructions about how to establish the connection. The Bluetooth Connection manual is on the BIXOLON website www.bixolon.com ) We’re offering

B-gate Interface Card

USB A type: ①②③④

Ethernet: ⓑ

USB Mini TYPE : ⓐ

• USB A connectors ①② can be used to connect the printer to supported peripheral devices.
• USB A connector ③ and USB Mini-B connector cannot be used at the same time. Please use only one of them.
• USB A connector ④ can be used to connect the printer to supported peripheral devices and supports battery charging. (supports max. 5V/2A)
• Using USB A connector ④ and USB Mini-B connector ⓐ at the same time, disables USB A connector ④.
• Switch off the printer when connecting or disconnecting communication cables.

Installation & Usage

Printer Installation Placings

• Allow sufficient space around the printer for proper ventilation.
• Do not place objects close to the back or bottom of the printer, which may hinder the air circulation.
• Install the printer on a flat and level surface.
• Avoid humid environments.
• Install in a place that does not exceed the protocol standard of the wireless communication or the specified maximum distance.
• For stable wireless communication, install in a place where there is no physical obstacle (wall, object, etc.).

Turn on the power

1. After turning the printer off, connect the power cord jack to the printer’s power port.
2. Plug it into the power outlet on the wall.
3. Press the “ON” switch to turn on the printer.

• Check the power supply’s label to check its electronic specs.
• Only use a power supply provided by BIXOLON. BIXOLON shall bear no responsibility for damage caused by using a third-party power supply.
• When removing the power supply, make sure you have a firm grasp of the plug terminal of the power jack and the printer and pull horizontally.
• When connecting or disconnecting power, make sure to remove the power supply from the power outlet before removing it.
• Pay attention to the direction in which you insert the power cord.
• Do not connect a voltage out of the specifications of the power supply. It can cause damage to the product or a fire.

Inserting and changing the paper roll
Use a paper roll that complies with the specifications If you use a paper roll including a paper core attached to the paper, the paper may not be properly recognized as paper Empty due to not proper release of paper.

• When opening or closing the cover, be careful not to pinch your fingers.
• Do not open the print head levers while the printer is printing. The printer may be damaged.
• Change the paper when the printer is not receiving data, or data may be lost.
• While the printer is operating, the printer head gets very hot, so turn off the power and let it cool down completely.

The hot printer head can cause serious burns.

• Open the paper roll cover by Pulling the Cover-Open Lever.

• When you change the paper, remove the used paper roll.
• Replace with a new one as shown in the image.

• Check the orientation of the roll paper when inserting it into the printer.

• Pull out a small amount of paper as shown in the picture, and close the Printer Cover.

When closing the Printer Cover, hold down the centre of the printer cover firmly so that the paper roll is loaded correctly.

Using Controller

Explanation

POWER LED| The Power LED light is on whenever the printer is on.
ERROR LED| The error LED is on when there is an error

such as no paper roll, open cover, etc.

PAPER LED

| Paper LED is on when the paper roll is almost used up or there is no paper roll inside.

Paper LED flickers when the machine is in a self-diagnosis stand-by

or macro execution standby state.

FEED Button

| Press the Feed button once to output one line of the paper roll. Press the Feed button for more than3 seconds to output the paper

roll continuously.

If the printer does not power on, check that the adapter LED indicates “ON” If the adapter LED is “OFF”, connect the adapter power.

Mounting Partition

Position the partition on the front and back grooves and press the centre part to fix it as shown in the picture.
The position to secure the partition varies depending on the type of paper.

1. 40mm roll paper: mount 2 partitions at Positions #1 and #
2. 58mm roll paper: mount 1 partition at Position #
3. 62mm roll paper: mount 1 partition at Position #2.

• After using narrower papers (e.g. 40, 58, 62mm width) than the maximum paper width of 80mm, please do not use any wider ones as it might affect printing quality due to uneven platen roller abrasion.
• Take care not to cut your finger on the surroundings of the part when installing the partition.

The shape of the partition is the same for each type of roll paper.

Setting Volume
Use a cross-head screwdriver to adjust the volume.

To mute the volume, turn it counterclockwise all the way.

Taken Sensor Function

• When it comes to the Taken Sensor, it will detect the paper not to feed the next paper before the user detaches it.

Printer Setting Change

• This product supports a virtual memory switch to change the use of the virtual memory switch utility. Use virtual memory switch management function for self-diagnosis.
• Turn the product power ON/OFF by using the virtual memory switch utility.
• For more details, please refer to the Utility and Service Manual.

Self-Test

The self-test checks whether the printer has any problems.
If the self-diagnostics reveal no error in the printer, please see other devices or software. If the printer does not run normally, please contact the place of purchase.

• Do not open the top cover while the printer is running.
• It may damage the printer.
• If the printer does not run normally, please contact Customer Center.

1. Make sure the paper roll has been installed properly.
2. Turn on the power while holding down the FEED button and the self-test begins.
3. The self-test prints the current status of the printer including the control ROM version.
4. After printing the current printer status, the printer waits for the next step after printing the following lines. (The paper signal light keeps blinking.)

SELF-TEST PRINTING
Select a button to run the following.
Continue test printing: Press the button briefly Memory switch configuration mode: Press and hold down the button

• Press the Feed button to resume printing or hold down the button for at least one second to change the VMSM settings.

If “Continuous SELF-TEST” is selected

1. Press the Feed button for less than one second to print the preset page.
2. The self-test ends automatically as it prints the following line and cuts the paper

COMPLETED

• The printer goes into normal print mode upon completion of the self-test.

If “VMSM Selection” is selected

The following lines will be printed when the VMSM opens.

VMSM Selection

• Exit and reboot the printer
• Print current settings
• Set Print Density
• Set Print Speed
• Set Cutting mode
• Beep-Once Alarm
• Continuous Alarm
• Set Black Mark Cut Position
• Print Maintenance Counter
• or more: None

Press the Feed button to run the above function.

• Step 1(Select Options): press the button several times as shown by each menu.
• Step 2(Enter Options): hold down the button for at least one second to apply each item selected.
• If a selected item is not listed above, the list of “VMSM Selection” will be printed again. Setting the mode will be cancelled if no item is selected in Step 1.
• If the “0: Save settings and exit” function is not executed, The setting information is not stored in the printer.

Hold down the Feed button for at least 1 second to save the changes.
The following line will be printed before cutting the paper.

COMPLETED

• The new settings will be automatically applied when the printer resets.

Hexadecimal Dumping
This function allows experienced users to see exactly what data is coming to the printer.
This can be useful in finding software problems. When you turn on the hexadecimal dump function, the printer prints all commands and data in hexadecimal format along with a guide section to help you find specific commands.

1. After making sure that the printer is off, open the cover.
2. Turn the printer on, while holding down the FEED button
3. Close the cover, and then the printer enters the hexadecimal dump mode
4.  Select the hexadecimal printing function in the mode selection menu to move to the hexadecimal printing mode.
5. Run any software program that sends data to the printer The printer will print all the codes it receives in a two-column format The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes
6. When the printing finishes, turn off the printer.
7. Turn on the printer and then the hexadecimal mode is off

Contact the customer centre if the printer does not enter hexadecimal printing mode.

Maintenance

Paper Jam

Never force the paper out in the event of a paper jam.
If the paper is stuck, turn the printer ON/OFF and open the Printer Cover to remove the crumpled paper inside the printer. If the cover will not open, please follow the following instructions.

1. Turn the printer OFF.
2. Pull out the Cutter Cover to separate it from the printer.
3. Turn the knob and insert the blade that sticks out using a cross-head screwdriver as shown below.
4. Push the Cover Open Button and remove the jammed paper.
5. Put the Cutter Cover back in place.
6. Turn the Printer Cover ON and use it.

If the cover does not open, do not forcibly open it. It may result in poor paper cutting or printer damage.

• Placing your hand above the printer outlet may cause a paper jam.
• In case of a minor jam, it may be possible that the operating blade returns to its original position by turning the printer OFF and then back ON.

Cleaning Printer
The presence of dust, foreign matter, adhesive matter, or other pollutants inside the printer’s head and internal capacity may undermine printing quality.
Periodic cleaning (every 3 months at minimum) is recommended to maintain print quality.
It is recommended to clean after every 30 rolls when using Sticky,
Re-stick, Linerless Extreme paper.

1. Open the printer cover and remove the paper currently in use.
2. Residue or contamination of printer heads should be wiped out by alcohol for medical.
3. Clean the paper sensor and paper roller with a cotton swab or a dry cloth.
4. Clean the cutter blade with a cloth wet with medical alcohol.
5. Insert a paper roll and close the printer cover

• Be sure to clean after turning the printer off.
• Be careful not to leave scratches on the print head
• The printer may be damaged.
• The print head is very hot while the printer is printing, so clean the printer after cooling it sufficiently with power off.
• Do not touch the heated area of the print–head when cleaning.
• Personal injury may result from static electricity, etc.

Specifications

Printer Specifications

Paper Width / Printing Width

| 80mm| 72mm
62mm| 60mm
58mm| 48mm
40mm| 32mm
Paper Width| 79.5 ±0.5mm, 61.5 ±0.5mm,

57.5 ±0.5mm, 39.5 ±0.5mm

No. of Characters per Line (Default Value)| 48(Font A), 64(Font B), 64(Font C)

※ For 80mm Roll Paper

Printing Speed| Max. 150 mm/sec
Receiving Buffer Size| 4K bytes

Interface

| S320K: Ethernet, USB S320SK: Ethernet, USB, Serial

S320SDK: Ethernet, USB, Serial, RJ45 S320WDK: Ethernet, USB, Wireless LAN Dual S320BaK: Ethernet, USB, Bluetooth 5.2

S320HiK: Ethernet, USB, B-gate I/F

AC/DC Adapter Supply Voltage| Input Voltage| 100~240 VAC
Frequency| 50/60 Hz
Output Voltage| 24 VDC

Environment Condition

| Temperature| Operating: 0 ~ 40 ℃

Storage: -20 ~ 60 ℃

Humidity

| Operating: 10 ~ 80 % RH

Storage: 10 ~ 90 % RH

Paper excluded

Life Span| Printer Head| 75 Km
Auto Cutter| 200,000 cuts

The specifications were determined based on operation at normal temperature using designated paper on default settings.
They are subject to change depending on temperature or printing level.
Printing speed may become slightly slower depending on the data transmission speed and the combination of commands.

Recommended Papers

• Iconex Sticky Media (USA):
• Classic: 9023-1253, 9023-1232(80mm), 9023-1823, 9023-1397(58mm), 9023-1233, 9023-1818(40mm)
• Classic High Tack: 9023-1254(80mm), 9023-1500(58mm), 9023-1258(40mm)
• Classic High Temp: 9023-1267, 9023-1463 (80mm), 9023-1269(40mm)
• Ultralite: 9023-1866(80mm), 9023-1410(58mm), 9023-1865(40mm)
• Classic High Tack Plus: 9023-1846(80mm)
• Iconex Linerless Label (USA)
• Linerless Extreme: 9023-1873, 9023-1708(40mm)
• MAX International Converters, Inc. MAXStick Products Ltd (USA)
• The use of papers other than those recommended above may cause damage to the printer’s TPH or degrade the printing quality. BIXOLON is not responsible for the damage caused by non-recommended papers.
• If you have to use other products, we recommend that you use papers with a similar level of quality to the recommended ones.

Revision History

2.  picture correction

1.02| 20-08-2021| Add Authentication Statement (Wireless Communication)
2.00| 06-11-2023| New form
| |

www.bixolon.com

References

• BIXOLON | pos printer, mobile printer, label printer

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