DMP White Paper Packet Capture User Guide

: June 11, 2024
: DMP

Table of Contents

DMP White Paper Packet Capture
Product Information
FAQ
Introduction
Starting a Packet Capture
Contact
Read User Manual Online (PDF format)
Download This Manual (PDF format)

DMP White Paper Packet Capture

DMP-White-Paper-Packet-Capture-product

Product Information

This product is a Packet Capture Guide that provides instructions on how to start a packet capture using Wireshark software.

Specifications

Product Name: Packet Capture Guide
Software: Wireshark
Recommended Usage: Capturing alarm panel traffic

FAQ

Q: What software is recommended for packet capture?
- A: Wireshark is a common and free packet capture software recommended for capturing network traffic.
Q: How often are files saved during a capture?
- A: Files are automatically saved every 10 megabytes during a capture process.

Introduction

If you’re having issues with your customer’s network, please be aware of the White Paper entitled, “Important Ports for DMP Product Compatibility.” If you’re still having issues, this guide can help you attain a packet capture so your appropriate person or IT team is able to investigate the issue with you.

First, a bit about Port Mirroring: Network engineers or administrators use port mirroring to analyze and debug data or diagnose errors on a network. Port mirroring is used on a network switch to send a copy of network packets seen on one switch port (or an entire VLAN) to a network monitoring connection on another switch port. This is commonly used for network appliances that require monitoring of network traffic such as an intrusion detection system. Port mirroring on a Cisco Systems switch is generally referred to as Switched Port Analyzer (SPAN) or Remote Switched Port Analyzer (RSPAN). Other vendors have different names for it, such as Roving Analysis Port (RAP) on 3Com switches. Source: Wikipedia.

Example: Port 3 is mirroring Port 8. Only the traffic from Port 8 is captured.

DMP-White-Paper-Packet-Capture-fig-1

Starting a Packet Capture

A common and free packet capture software is called Wireshark. Once Wireshark has been installed, there are very few steps required to start a capture. DMP prefers an unfiltered capture of the alarm panel traffic from a mirrored port on the same switch as the alarm panel.

Connect the PC running the packet capture software to the port on the switch that is mirroring the alarm panel’s port on the switch. For specific setup instructions for your switch, please consult the manufacturer’s guide.
If you will be leaving the capture running to identify an intermittent issue, continue to Step 3. If you are going to perform a short capture and save, skip to Step 6.
Open the Wireshark software and click the Capture Options icon .
Select the “Output” tab and then fill in the appropriate settings. You will need to select a file name, output format (pcapng is default and works well) and check the “Create a new file automatically” box. To allow the capture to be easily shared with the appropriate group, you can set the file size to 10 megabytes. This allows the file to be emailed instead of needing a server to host a large capture.
Once the information is set, click “Start” and the capture will begin. Files will automatically be saved every 10 megabytes and a new file will be created.
If you skipped steps 3-5, simply click the “Start Capture” icon . When you are finished with your capture, select the “Stop” icon then select “File” and “Save As” and save your file in the appropriate location.
Send your Wireshark capture to the appropriate person/IT group who will be investigating this with you.