Mad Catz Warranty Policy
- June 7, 2024
- MAD CATZ
Table of Contents
Mad Catz Warranty Policy
Warranty Terms
When you purchase from Mad Catz, you purchase quality. We put our products
through
comprehensive tests to ensure the highest reliability and compatibility. If
you should
experience any difficulties, Mad Catz offers a replacement warranty on its
products. All warranty service requires original receipt documentation. Please
hold on to your sales receipt. Mad Catz warrants to the original consumer
purchaser that this product is free from defects in either material or
workmanship. If a defect covered by this warranty occurs, Mad Catz, at its
option, will repair or replace the product at no charge. Mad Catz’ products
are tested to withstand normal wear and tear, but are not indestructible and
can be damaged if misused. The Mad Catz warranty does not cover normal wear
and tear or abusive use. This warranty does not apply to products used for any
industrial, professional or commercial purpose. This warranty does not apply
to products that have been damaged by abuse, misuse, modification or tampering
or by any other cause not relating to either materials or workmanship. If a
replacement is necessary and your product is no longer available, a comparable
product may be substituted at Mad Catz’ sole discretion. Products purchased
from unauthorized dealers are not covered under warranty.
Warranty Length
he warranty length of Mad Catz products ranges from 90 days to two years, depending upon the product and the region in which it was purchased. For a detailed summary of your product’s warranty length, please refer to the product’s User Manual.
To obtain warranty service, you must:
- Contact Mad Catz Technical Support by phone at 800-659-2287 or submit a ticket here http://support.madcatz.com/Tickets/Submit
- Obtain a Return Authorization Number from Mad Catz Technical Support
- Return the product to Mad Catz with the postage prepaid and insured. Mad Catz will not be responsible for any loss or damage during shipment. Mad Catz will pay the full return shipping
- Enclose a copy of the original sales receipt showing a purchase date and the place of purchase
- Enclose a full return address along with daytime and evening phone number
Be sure to package the product so that it will not become damaged in shipping.
We recommend placing the original box inside another box packed with packaging
material. Mad Catz, Inc. will not be responsible for any damage or loss to the
product in shipment.
Please allow for 1 to 2 weeks for processing, after the product has been
received. In the event of a problem, we will contact you at one of the phone
numbers provided
County / Region
|
Telephone Number
|
Opening Times
---|---|---
UK| 01633 928072| Monday – Friday – 10am – 6pm
Deutschland| 089-21094818| Montag – Freitag – 10am – 6pm
France| 01828 80180| Lundi – Vendredi – 10am – 6pm
España| 09318 16394| Lunes – Viernes – 10am – 6pm
Italia| 39 0694806780| Lunedi – Venerdì – 10am – 6pm
Rest of Europe| +44 (0) 1633 883 110| Monday – Friday – 10am – 6pm
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.
Mad Catz Warranty Policy – Download [optimized]
Mad Catz Warranty Policy – Download