eFax Desktop Fax User Guide
- June 7, 2024
- eFax
Table of Contents
Desktop Fax Reference Guide
Sending a Fax (Email to Fax)
To send a fax from Microsoft Outlook, simply address an email message to the
recipient’s fax number and attach the documents you wish to fax.
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Open Microsoft Outlook and create a new message.
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In the To: field, enter the fax number followed by @efaxsend.com. For example, 18885329265@efaxsend.com.
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All U.S. and Canada fax numbers must be eleven digits. Always use the “1” in front of the ten-digit fax number. Do not include any prefix you normally dial to get an outside line (such as 9).
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For International fax numbers, only the city and country codes are needed. For example, if faxing to a number in the UK, address the email to
441423812776@efaxsend.com. -
Attach the document(s) that you want to fax by selecting File > Insert (refer to the Attaching Documents section).
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Add a cover page if needed (refer to the Using Cover Pages section).
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Send the email.
Attaching Documents
You can fax up to ten documents in one email. They will be faxed in the order
they were attached. The aggregate size for all attachments is 25 Mb.
eFax Corporate® supports most popular file formats including .doc/.docx,
.xls/.xlsx, .ppt/.pptx, .pdf, .txt, .rtf, .tiff, .gif, .jpg, .png, .snp, and
.html.
eFax does not support password-protected files.
Note: The email body counts as an attachment. If you include text in the
email body for your cover page, then you will only be able to attach up to
nine files to your fax.
Sending Faxes to Multiple Recipients
To send a fax to more than one recipient simultaneously, add additional fax
numbers in the To: field. Separate each number using a semicolon (or the
default delimiter mandated by your mail client). Do not use the CC: or
BCC: fields.
For example: 18885329265@efaxsend.com;
13235551234@efaxsend.com.
Using Cover Pages
When sending a fax by email you can control whether to include a cover page.
Any text you type into the body of the email appears in the Cover Message
area of the cover page. Text typed into the Subject: field of the email
appears in the RE: line of the cover page.
To fill in the TO, FAX NUMBER, and COMPANY lines on the cover page
type your information in the following format in the To: field of the
email: “John Doe{Company}”
<18005551212@efaxsend.com>
In this example, the fax cover page will automatically fill in John Doe’s
name, company name, and fax number.
To suppress the creation of a cover page do not type any text into the email
body.
Note: If your account Administrator has uploaded and assigned a custom
cover page, then that page will be used with your fax by default, overriding
any text you include in the email body.
Fax Delivery Confirmation
After you send a fax, you will receive a detailed transmission receipt by
email. In most cases, this receipt arrives a few minutes after you send your
fax. The receipt includes the fax page count, total transmission time, and, in
the event of failure, the failure reason.
Receiving a Fax (Fax to Email)
When someone sends a fax to your eFax Corporate number, it arrives in your
email inbox as an email with a file attachment. The Subject: field in the
email will contain the sending fax number if available. For example, “eFax
Corporate fax from 13238171155.”
The file attachment is the fax, not the email itself. You must open the file
attachment to view your fax. Do so by double-clicking the attachment. The
document opens automatically in either eFax Messenger® or Adobe Acrobat.
Printing and Saving Faxes
Once opened, you can print and save your faxes as you would any document,
using the applicable Print and Save functions in the software you are
using to view the fax.
Support
If you have any questions about your eFax Corporate Account, contact our
24-hour Customer Support team at
833-753-2563 or
verizonbuss@j2.com.
Contact j2 Global about meeting any of the requirements outlined in this
paper. Visit us at www.j2global.com, or contact our
enterprise sales team at 833-753-2563
© 2013 j2 Global, Inc. All rights reserved. eFax Corporate is a registered
trademark of j2 Global, Inc. • 02213CREFC544RD
References
Read User Manual Online (PDF format)
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