LUTRON Service and Support Options Installation Guide
- June 7, 2024
- Lutron
Table of Contents
Service and Support Options
CONTRACTORS/INSTALLERS
The Lutron Service Difference
Featured services are targeted to those responsible for installation, startup, and integration of Lutron commercial solutions e.g. electrical contractors, general contractors, commercial integrators.
Construction timelines are challenging. Lutron Services are designed to help simplify and streamline the installation and startup process, and to ensure less rework on site. From the initial prewire session, to the post wire termination visit, through commissioning of the system, Lutron is here to help you hit key construction milestones, and to guide your lighting and controls project each step of the way.
What do Lutron Services do for you and your projects?
– Confirm installation and wiring is correct to mitigate risk and minimize
delays
– Ensure all 3rd-party gear is integrated correctly
– Help you select the right startup solution for your job to meet demanding
schedules
Select the right services for your project
Installation and Wiring Verification Services
Projects move fast Installation and wiring services help minimize the risk
of delays and avoid confusion. Lutron verifies installation and wiring before
or after you’ve begun the wiring process.
Pre-Wire Verification
Coordinate with Lutron early in the process to eliminate potential miswires
and stay on schedule. A prewire verification session (onsite or remote) is
designed to familiarize the electrical contractor with wiring and mounting of
system devices, discuss the project construction timeline and review the
Lutron Submittal package; in particular the one-lines, device specification
documents and the system layout.
– Remote Pre-wire a remote session (LSC-PREWIRE-RMTE)
– Onsite Pre-wire an in-person visit (LSC-PREWIRE-ONST)
Post-Wire Termination Verification
To confirm your system is wired correctly and communicating appropriately,
Lutron will verify that the processors are online, the devices are installed
and wired properly, and the system is communicating properly prior to system
startup.
– Onsite Post-wire an in-person visit (LSC-POSTWIRE-VST)
Integration Service
For projects that include a BMS system, or other 3rd-party system that will
integrate with the Lutron solutions, this consultative service is designed to
create a detailed plan for integration between all involved parties and to
support setup between vendors.
– System and Network Integration Consultation an in-person visit (LSC-INT-
VISIT)
Startup Options
Some Lutron systems including Quantum and Athena require factory startup
which is built into the cost of your project. Other systems don’t require
factory startup and you can choose to start it up yourself, have Lutron do it
for you or somewhere in between. For all projects, you have the option of
normal business hour startup or after-hours if that is more conducive to your
project schedule. Speak to a Lutron Service Representative about all your
startup service requirements and options and choose what’s best for you.
After Hours Startup
Schedule this service when projects are fast-tracked or schedules require
technicians to support startup outside of typical business hours or on
holidays.
– Onsite, After-Hours Startup applied to entire full-scope startup (LSC-AH-
SU)
Choosing the right service options
Many of the Lutron services are offered in both onsite or remote formats.
Remote Service
Remote services options generally offer a more immediate, less intrusive, and
less costly way to connect with Lutron. A factory-trained, remote Lutron
Service Representative will work with members of your team through an Internet
or telephone connection, without the need to host a physical, onsite visit.
We understand you many have questions about the security of Lutron remote
services. With remote services we provide two options:
– With your permission we may make a secure remote connection to your system
and make changes directly with a representative from your team on the line.
– We may create a secure screen-sharing connection in which a Lutron Service
Representative works with a member of your team to provide step by step
instructions.
Onsite Service
Onsite services involve hands-on, in-person engagement with a factory trained
Lutron Service Representative. During an onsite visit, Lutron will come to
your site, navigate the building and system, and can make system adjustments
while seeing the space.
Next steps
Want to discuss your service options?
If you’re unclear about the best option for your situation, let us help. We’ll
reach out to you either by phone or email, whichever you prefer. Start here:
lutron.com/ServiceQuestion
Ready to schedule?
– Schedule online
Lutron.com/ScheduleService
– Schedule over the phone at 1.800.523.9466
lutron.com/servic
Lutron Electronics Co., Inc., 7200 Suter Road, Coopersburg, PA 18036-1299
Customer Assistance
Online: lutron.com/help
Email: [email protected]
Phone: 1.844.LUTRON1 (588.7661)–includes 24/7 technical support
© 06/2021 Lutron Electronics Co., Inc. P/N 368-6043 REV A
The Lutron logo, Lutron, Athena and Quantum are trademarks or registered
trademarks of Lutron Electronics Co., Inc. in the U.S. and/or other countries.
References
- Lutron Support Center | Lutron
- Schedule a Visit
- Commercial Service Offerings | Lutron
- Commercial Service Offerings | Lutron