Starlink Volcano Mount Installation Instructions

Starlink Volcano Mount

If you are uncomfortable with any part of the installation process, do not attempt – contact a professional to install your Starlink. Starlink is not responsible for damage to property caused by the installation process.

Please be aware that inclement weather (e.g., heavy rain, snow, or wind) can affect your satellite internet connection, potentially leading to slower speeds or a rare outage.

The Starlink will detect and melt snow that falls directly on it; however, accumulating snow around the Starlink may block the field of view. We recommend installing Starlink in a location that avoids snow build-up and other obstructions from blocking the field of view.

If your Starlink App displays a “Motors Stuck” alert, your Starlink may be mounted in a way that it cannot reach its optimal angle to connect with the satellites. We advise mounting your Starlink within 40 degrees of vertical. Mounting your Starlink in a horizontal position (e.g., on the side of your chimney), will not allow it to operate.

Installation Conditions

WARNING! The power supply and router are restricted to indoor use only.

WARNING! Mounts are not designed for high winds or hurricane / tornado wind loads.Tethering should be used in all cases to prevent failure in an unexpected wind event.

Safety Notices

WARNING! To reduce the risk of injury, electric shock, or fire, follow basic safety precautions, including:

• Make sure the product’s power is disconnected before accessing, moving, or installing the Starlink (aka “Dishy McFlatface”). Starlink contains moving parts when powered on.
• Plug the power cord into an AC outlet that is easily accessible at all times. If the power cord has a 3-pin attachment, plug the cord into a grounded (earthed) 3-pin outlet.
• Only use the AC adapter and power cord provided with the system or purchased from SpaceX.
• Do not operate this product with a damaged power cord set. If the power cord is damaged, replace before using this product.
• During operation, do not allow the AC adapter to contact skin or a soft surface, such as carpet/rug or clothing.
  The product and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards.

Do not operate this product if you notice crackling, hissing, popping sounds, a strong odor, or smoke coming from any parts of the system. Turn off the system, disconnect from power source, and contact Starlink technical support for assistance.

WARNING! To avoid injury to persons and damage to  property when drilling, take caution and follow basic safety procedures, including:

• Wear appropriate eye, hand, and face protection.
• Avoid studs, electrical wiring, and water lines when drilling. Drilling into any of these can lead to fire, shock, injury, or death.
• Drill at a slight downward angle from the home interior to the home exterior and thoroughly apply sealant.
  Improper drilling and sealing may lead to water and/or bug intrusion and/or damage.

For more safety, regulatory, labeling, and disposal information, refer to the Regulatory Notices in the main internet kit.

The information contained herein is subject to change without notice. SpaceX shall not be liable for technical or editorial errors or omissions contained herein.

Setup

1. Download the Starlink app on your phone.
2.  Before installation, use the “Check for Obstructions” tool in the app to identify the best location for uninterrupted service.
3.  Setup your Starlink.
4. After connecting, confirm your setup location is obstruction free by reviewing the data coming from your Starlink.
5. Additional app features: customize settings, receive updates, troubleshoot issues, and contact Support.

Box Contents

1. Carrying Bag
2. Sealing Tape Strips
3. Sealing Tape Squares
4. Lag Bolts (X6)
5. Wall Clips (x40)

Additional Items Needed

6. ½” Socket Wrench
7. 5/32” Drill Bit
8. Drill
9. Stud Finder

Install Instructions

1. Find stud on roof using a stud finder.

2. Place mount over stud and mark six circles on roof.

3. Drill pilot holes into the size marked circles.

4. Create six oversized balls from the sealing tape squares and press over each hole, overlapping the edges.

5. Set the two sealing tape strips over the six holes where the Volcano Mount will sit.

6. Line the six holes on the mount over the six pre-drilled holes. Starting with the center holes, drive lag bolts ~90% in.

7. Use the socket wrench to tighten lag bolts to be snug plus a quarter turn.

8. Place the Starlink and cable into the carrying bag and carry to the install location.
Never set the Starlink directly onto roof.

9. Place the mast of the Starlink into the hole at the center of the mount. Mount Starlink within 40° of vertical.

10. Unravel your connected cable coil. Route the loose end into your home and connect to the power supply.

11. Use wall clips to fasten the cable to the wall along your route. Avoid puncturing cable and sharp bends, and follow horizontal / vertical lines.

Starlink Volcano Mount
starlink.com
©2021. Space Exploration Technologies Corp.
01448719-010

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Starlink Volcano Mount Installation Instructions – Optimized [pdf]

Starlink Volcano Mount Installation Instructions – Original [pdf]

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