StarLink P00002572 Wireless Hearing Aids User Manual

StarLink P00002572 Wireless Hearing Aids

Specifications

• Product Name: StarLink Remote Control 2.0
• Accessory for: Wireless hearing aids P00002572
• Battery: CR 2032

Product Usage Instructions

Get to know your Remote Control 2.0
Meet your Remote Control 2.0:

• Indicator light
• Volume up
• Volume down
• Favorite
• Lock/Unlock switch
• Program Change
• Lanyard (included accessory)

Set up your Remote
To pair with hearing aids:

1. Turn your hearing aids OFF and ON.
2. Pair your Remote with your hearing aid(s):
3. Place your hearing aids within 6 inches of your Remote.
4. Press and hold the Favorite button for 5 seconds until the indicator light starts rapidly blinking.
5. Check for successful setup by adjusting the volume with Volume up or Volume down buttons.

Use your Remote

• Indicator light: Illuminates when a button press command is sent to the hearing aid(s).
• Volume up and Volume down: Adjusts the volume of your hearing aid(s). When streaming audio, these buttons control the audio volume.
• Program Change: Access and cycle through available programs in your hearing aids.
• Favorite: Access a specific configuration set by your hearing care professional.

Battery Replacement

1. Insert a pointed object into the pinhole.
2. Slide the battery door upwards to open it.
3. Remove the used battery.
4. Insert the new battery (CR 2032).
5. Slide the battery door downwards to close it.

FAQ

• How do I know if the battery needs to be replaced?
  If the indicator light on the Remote Control 2.0 becomes dim or unresponsive, it may be time to replace the battery with a new CR 2032 battery.

• Can I adjust the volume of audio streaming to my hearing aids?
  Yes, when streaming audio, use the Volume up and Volume down buttons on the Remote to control the volume of the audio stream to your hearing aids.

Congrats on your new Remote Control 2.0!
Use this helpful manual to get to know your new Remote Control – and enhance the control you have over your hearing aids with easy and discreet adjustments.

Meet your Remote

Overview

1. Indicator light
2. Volume up
3. Volume down
4. Favorite
5. Lock/Unlock switch
6. Program Change
7. Lanyard (included accessory)

Set up your Remote

To pair with hearing aids:
Before using your Remote for the first time, you’ll need to pair it with your hearing aid(s). This allows your accessory to recognize your hearing aids so they can work together.
NOTE: Turn off Bluetooth on your phone before pairing your remote and hearing aids. Turn on Bluetooth on your phone after pairing is complete.

• STEP 1: Turn your hearing aids OFF and ON.

  • For CROS hearing aid systems:
    Turn OFF your hearing aids and CROS transmitter. Next, turn ON your hearing aids but leave the CROS transmitter OFF.

• STEP 2: Pair your Remote with your hearing aid(s):

1. Place your hearing aids within 6 inches of your Remote.
2. Press and hold the Favorite button for 5 seconds until the indicator light starts rapidly blinking.
3. For a set of hearing aids or for a single hearing aid:
  * Successful pairing: Indicator light becomes solid for 2 seconds.
  * Unsuccessful pairing: Indicator light does not become solid for 2 seconds. Repeat STEP 1 and 2.
4. Check for successful setup by pressing the Volume up or Volume down button and confirming the hearing aid volume adjusts accordingly.

Use your Remote

Indicator light
The indicator light illuminates when a button press command is sent to the hearing aid(s).

Volume up and Volume down

• Pressing the volume up button will increase the volume of your hearing aid(s).
• Pressing the volume down button will decrease the volume of your hearing aid(s).
  NOTE: When you are streaming audio to your hearing aid(s), the volume buttons control the volume of the audio stream.

Program Change
Your hearing care professional may create multiple programs within your hearing aid. By pressing this button, you can access and cycle through the available programs.

Favorite
Your hearing care professional can set a Favorite configuration for you. By pressing this button, you can access that specific configuration.
If no Favorite configuration has been set, pressing this button will have no effect on your hearing aids.

Lock/Unlock switch
Use this switch to either make an adjustment to your hearing aids, or to prevent unintended hearing aid changes.

• Locked position (down):
  Move switch down to lock your Remote. Keeping your Remote locked will prevent unintended changes and can also help extend the battery life.

• Unlocked position (up):
  Move the switch up to adjust your hearing aids.

Lanyard (included accessory)
The lanyard can be worn around the wrist to keep your Remote secure.

Battery

1. Insert a pointed object into the pinhole.

2. Slide the battery door upwards to open it.

3. Remove the used battery.

4. Insert the new battery (CR 2032).

5. Slide the battery door downwards to close it.

WARNINGS

• Batteries are hazardous and must be kept away from children.
• Batteries can cause serious injuries if swallowed or placed in any part of the body.
• Medical advice must be sought immediately if it is suspected that the battery has been swallowed or placed in any part of the body.
  AUSTRALIAN NATIONAL POISONS INFORMATION HOTLINE: 13 11 26

Troubleshooting guide

Problems with your Remote? Try these tips. If issues continue, contact your hearing care professional.

Intended use

• The Remote Control 2.0 is an accessory to a wireless air conduction hearing aid. It is intended to let a user remotely make volume and program adjustments to an air conduction hearing aid.

• The Remote Control 2.0 is classified as a Type B applied part under the IEC 60601-1 medical instrument standard.

• The Remote Control 2.0 is designed to comply with the
  most stringent Standards of International Electromagnetic Compatibility. However, it is still possible that you may experience interference caused by power line disturbances, airport metal detectors, electromagnetic fields from other medical devices, radio signals and electrostatic discharges.

• The Remote Control 2.0 is designed to be cleaned with a damp cloth moistened with soapy water.

• If you use other medical devices or wear implantable medical devices such as defibrillators or pacemakers and are concerned that your Remote Control 2.0 might cause interference with your medical device, please contact your physician or the manufacturer of your medical device for information about the risk of disturbance. The Remote Control 2.0 should not be used during an MRI procedure or in a hyperbaric chamber. The Remote Control 2.0 is not formally certified to operate in explosive atmospheres such as may be found in coal mines or certain chemical factories.

Clinical benefit

• The accessory itself does not provide a direct clinical benefit.
• An indirect clinical benefit is provided by enabling the parent device (wireless hearing aids) to achieve their intended purpose.

Use on Aircrafts
The Remote Control 2.0 should not be used on aircrafts unless specifically permitted by the flight personnel.

International Use

• The Remote Control 2.0 is approved to operate at radio frequencies that are specific to your country or region and might not be approved for use outside your country or region.

• Be aware that operation during international travel may cause interference with other electronic devices, or other electronic devices may cause interference with your Remote Control 2.0.

• Your Remote Control 2.0 is designed to operate within the temperature range of -20°C to +60°C (-4°F to 140°F), relative humidity range of 10%-95%, and altitude limits 70 kPa – 106 kPa (equivalent to altitudes from 1,200 ft (380 m) below sea level to 10,000 ft (3,000 m).

• Your Remote Control 2.0 is designed to be transported within the temperature range of -40˚C (-40˚F) to 60˚C (140˚F), relative humidity range of 10%-95%, and altitude limits 70 kPa – 106 kPa (equivalent to altitudes from 1,200 ft (380 m) below sea level to 10,000 ft (3,000 m).

• We are required by regulations to provide the following warnings:

  • WARNING: Use of the Remote Control 2.0 directly next to other electronic equipment should be avoided because it could result in improper performance. If such use is necessary, note as to whether your hearing aids and the other equipment are operating normally.
  • WARNING: Use of accessories, components or replacement parts other than those provided by the manufacturer of the Remote Control 2.0 could result in increased electromagnetic emissions and decreased electromagnetic immunity and could result in degradation of performance.
  • WARNING: If Portable Radio Frequency communications equipment is used closer than 30 cm (12 inches) from your

• Remote Control 2.0, degradation of the performance of your hearing aid could result. If this occurs, move away from the communications equipment.

• The Remote Control 2.0 has a rating of IP 52 per IEC 60529.

• This means that the Remote Control 2.0 is protected from dust.

• Do not connect the Remote Control 2.0 to any external device.

• The expected service life of the Remote Control 2.0 is 3 years.

Wireless Technical Description

• Starkey Laboratories, Inc. Remote Control 2.0 operates in the 2.4 – 2.4835 GHz band with a maximum effected radiated power of 3 dBm with transmission modulation type of 1M06F1W. The receiver section of the radio has a bandwidth of 2 MHz.
• The Remote Control 2.0 has been tested to, and has passed, the following emissions and immunity tests:
  • IEC 60601-1-2 radiated and conducted emissions requirementsfor a Group 1 Class B device as stated in CISPR 11.
  • RF radiated immunity at a field level of 10 V/m between 80 MHz and 2.7 GHz as well as higher field levels from communications devices as stated in Table 9 of IEC 60601-1-2.
  • Immunity to power frequency magnetic fields at a field level of 30 A/m and to proximity magnetic fields as stated in Table 11 of IEC 60601-1-2.
  • Immunity to ESD levels of +/- 8 kV conducted dischargeand +/- 15 kV air discharge.

EU ADVERSE EVENT REPORTING
Any serious incident that has occurred in relation to your device should be reported to your local Starkey representative and the Competent Authority of the Member State in which you are established. A serious incident is defined as any malfunction, deterioration in the characteristics and/or performance of the device, or inadequacy in the device user manual/labeling which could lead to the death or serious deterioration in the state of health of the user, OR could doso upon recurrence.

FCC information

WIRELESS NOTICES

• This device complies with part 15 of the FCC rules and with ISED Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.

• Hereby, Starkey Laboratories, Inc. declares that the Remote Control 2.0 is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. A copy of the Declaration of Conformity can be obtained from the following addresses and from docs.starkeyhearingtechnologies.com.

• Hereby, Starkey Laboratories, Inc. declares that the Remote Control 2.0 is in compliance with the UK Radio Equipment Regulations SI 2017 as amended. A copy of the UK Declaration of Conformity can be obtained from the following addresses and from docs. starkeyhearingtechnologies.com.

Regulatory information

For service or repair, please contact your hearing care professional first. If necessary, you can send your hearing aids to:

• Starkey Laboratories, Inc.
• 6700 Washington Ave. South
• Eden Prairie, MN 55344 USA
• www.starkey.com
• Starkey Laboratories
  • (Germany) GmbH
  • Weg beim Jäger 218-222
  • 22335 Hamburg
  • Germany
• UK Authorised Representative:
  • Starkey UK
  • William F. Austin House
  • Pepper Rd, Hazel Grove
  • Stockport SK7 5BX, UK
  • www.starkey.co.uk

Additional guidance

References

• starkeyhearingtechnologies.com
• Find the Best Hearing Aids for You | Starkey
• Find the Best Hearing Aids for You | Starkey

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