Starkey Livio Edge AI or Livio hearing aids Mobile App Setting User Guide
- June 6, 2024
- Starkey
Table of Contents
Starkey Livio Edge AI or Livio hearing aids Mobile App Setting User Guide
Setting Up Your Mobile App
This guide provides you with step-by-step instructions on how to get started with the Thrive Hearing Control app
Your Starkey Livio Edge AI or Livio hearing aids can connect via Bluetooth® technology to a compatible app called the Thrive Hearing Control app. The Thrive app allows you to easily control your hearing aids and do things such as:
- Adjust the sound of your hearing aids
- Answer and stream phone calls
- Stream music, TV and other media directly to your hearing aids
- Track health and fitness data and utilize convenient information features
For a list of compatible devices, visit
https://www.starkey.com/thrive-compatibility
Download the Thrive Hearing Control app
Open the App Store®
In the search box type “Thrive Hearing Control”
Tap GET
to download the app to your mobile device
Connect your hearing aids to your mobile device
Follow the instructions below to connect your hearing aids to your Apple mobile device. If your hearing aids ever lose connection to your mobile device, repeat the instructions below to reconnect.
- Ensure Bluetooth is enabled on your Apple device. Within the Settings menu go to Bluetooth and toggle to On
- Within the Settings menu go to Accessibility > Hearing Devices
- Power your hearing aids off then back on to put them into pairing mode
- When the hearing aids are discovered, you will see your hearing aid name (“Michelle’s Hearing Aids”) under Devices
- Tap on your hearing aid name to connect your hearing aids to the Apple device
- You will see two pairing requests (one for each hearing aid). Select Pair for each request. These requests may be several seconds apart
- When pairing is complete, your hearing aid name will change from black to blue
Set up the Thrive Hearing Control app
Open the Thrive app. Tap Get Started to begin
Thrive User Agreement
Review the Thrive User Agreement and check the box to acknowledge. Tap Agree
to Continue
Thrive App Sign in
Sign in using Apple, Facebook, Google or create an account using an active
email and password
Connecting to the Hearing Aids
The app will connect to the hearing aids. A prompt will ask if the user would
like to connect to Bluetooth. Select OK. A congratulations message will
display indicating that the hearing aids are now connected. Tap Continue
Thrive Function Overview
An overview of app functions provides quick information and practice of
commonly used adjustments and features. Tap Continue to proceed
Notifications and Reminders
Allows the app to share notifications.
Select Allow or Don’t Allow.
Thrive Assistant
Allows the app to access the mobile device microphone when using Thrive
Assistant. Select allow microphone access, then select OK.
You’re all set!
Tap Continue to begin using the Thrive app
Want to learn more about the Thrive app?
Visit starkey.com/veterans-thrive
Veteran technical support line:
800-211-7789
©2021 Starkey. All Rights Reserved. 2/21 FLYR3800-00-EE-GS
For Livio Edge AI, Livio, Thrive Hearing Control app and iOS/Android compatibility information, please visit starkey.com/thrive-hearing
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Apple, the Apple logo, iPhone, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a registered service mark of Apple Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Starkey is under license
The Starkey logo, Starkey, Thrive, Thrive logo, Livio and Livio Logo are registered trademarks of Starkey Laboratories, Inc.