Starkey Envy AI-Enabled Hearing Aids User Guide
- June 6, 2024
- Starkey
Table of Contents
Quick Start Guide
Envy AI
ITC/HS Rechargeable and ITE Rechargeable
At MicroTech, we understand the impact of hearing loss. Which is why we take every step to make hearing effortless.
Envy AI offers a complete line of our most innovative hearing aids ever. Handcrafted and loaded with our most innovative technology and clearest sound, these hearing aids seamlessly connect you to the life you love.
Get the most out of your hearing aids
Please visit microtechhearing.com/care for
additional tools and resources including:
- Instructional videos
- Operations manuals
- Product brochures
Charging Your Hearing Aids
- Place your hearing aids in the charger with the faceplate facing downward so batterycontacts on hearing aid align with charging posts within charger.
- Your hearing aids will turn off automatically and begin to charge, so long as your charger is powered.
- Note: The LEDs corresponding to each hearing aid:
- Glowing Green = Charging
- Solid Green = Fully Charged
- Blinking Red = Fault State. To reset, remove the hearing aids from charger, wait until LED turns off and re-insert aids. If Fault State continues, call your hearing professional.
- If you will not be wearing your hearing aids for an extended period of time (i.e., weeks) remove the plug from the charger and the hearing aids from the charging posts.You will need to manually power the hearing aids off by pressing the push button for three seconds*. You may store them in the reservoir.
- Charging occurs with the lid open or closed; hearing aids will be fully charged in under 3 1/2 hours.
- It is safe to store hearing aids in the charger after they are fully charged and any time that you are not wearing them.
- Hearing aids will automatically power on when removed from the charger.
For premium charger with on-board battery only:
-
To illuminate LEDs when the charger is not plugged in, remove a hearing aid from its charging post for three seconds and then re-insert it. LEDs illuminate for 10 seconds before turning off.
-
When charging without the charger cord, the LEDs turn off when the hearing aids are fully charged to preserve the on-board battery.
-
Not all devices are configured to do this. Consult your hearing professional with questions.
Power On & Off
ON – The hearing aids will power on automatically after removing them
from the charger, as long as the charger is powered. There is a delay that
allows you time to insert your hearing aid into your ear.
ON – If the hearing aid is manually powered off, pressing the user
control for three seconds will power it on. The delay still exists, to give
you time to insert the earing aid into your ear.
OFF – The hearing aids will power off automatically when placed on the
charger post. Charging will proceed.
OFF – The hearing aids can be powered off manually by pressing the user
control for three seconds.
System Care
-
HEARING AID CARE
Keep your hearing aid clean. Heat, moisture and foreign substances can result in poor performance. -
Use a cleaning brush or soft cloth to clean debris from around the user control, microphone and battery compartment.
-
Inspect the receiver, earbud and wax guard regularly.
-
Never use water, solvents, cleaning fluids or oil to clean your hearing aid.
CHARGER CARE
Keep your charger clean. Heat, moisture, and foreign materials can result
in poor performance.
-
Use the provided cleaning brush to keep the charging posts and hearing aid microphones clear of debris.
-
Do not use water, solvents, or cleaning fluids to clean the charging posts.
-
Keep lid closed as much as possible to avoid dust and debris buildup.
-
Store your charger in a clean and dry location such as a dresser or shelf rather than the bathroom or kitchen.
To ensure the longest life of your rechargeable hearing aid batteries and the batteries in the premium charger: -
Fully charge hearing aid batteries every night.
-
Do not expose to excess heat, i.e., do not store
on a window sill or in a hot car.
Helpful Hints
- Do not take apart your hearing aids or insert the cleaning tools inside them.
- When not in use, place your hearing aid in the storage container and store:
- In a dry, safe place
- Away from direct sunlight and heat to avoid extreme temperatures
- Where you can easily find them
- Safely out of reach from children and pets
Hear Clear Receiver Wax Guards
Custom hearing aids integrate disposable Hear Clear earwax protection. The innovative wax guards prevent earwax accumulation in the hearing aid receiver. When you need to replace your wax guards, please follow the instructions below.
- Insert empty end of the application stick straight into used wax guard in hearing aid.
- Pull straight out (do not twist) on stick to remove used wax guard.
- Use opposite end of stick to firmly insert clean wax guard straight into hearing aid.
- Pull straight out (do not twist) to remove stick and discard.
Download and Connect to the Thrive Hearing Control App
The Thrive Hearing Control app makes it easy to control and adjust your 2.4 GHz rechargeable hearing aids with your compatible Apple ® or Android ™ device. Downloading and connecting to the app is easy; refer to the Thrive Hearing Control app User Guide or visit microtechhearing.com/thrivesupport for additional information, such as:
- Integrated sensors and artificial intelligence features
- Automatic and custom memories
- Geotags
- Tinnitus management
- Find My Hearing Aids
- Alerts
For Thrive Hearing Control app and iOS/Android compatibility information, please visit microtechhearing.com/thrivesupport.
Hearing Aid Information
Hearing aid model:_
Hearing Aid Serial number: L__R__
Charger Serial number:__
Warranty expiration date:_
Memory settings, if applicable:_____
Memory #
| Environment/Listening Situation| Beep/Indicator
---|---|---
Special instructions:__
Hearing professional:_____
Limited Warranty
This Limited Warranty provided by MicroTech, to you, the original purchaser of a MicroTech hearing aid, covers your new hearing aid when sold by a hearing professional authorized by MicroTech. This Limited Warranty is a general guide and may vary by purchase. The duration of this Limited Warranty begins when you first take delivery of your hearing aid/charger from an authorized hearing professional and ends thirty-six (36) or twelve (12) months later (“warranty period”):
36 months: Charger
12 months: Envy AI 2400/2000/1600/1200 Charger
Limitation on Duration of Implied Warranties
IMPLIED WARRANTIES, IF ANY, ARISING BY WAY OF STATE LAW, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY AND/OR ANY IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. There is
no warranty of any nature made by MicroTech beyond this Limited Warranty. No
person has authority to enlarge, amend, or modify this Limited Warranty.
MicroTech is not responsible for any undertaking, representation, or warranty
(written, express, or implied) made by any hearing professional or other
person beyond those expressly set forth in this Limited Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
What this Limited Warranty Covers
This Limited Warranty covers only a “defect” in the workmanship performed
and/or materials used to manufacture your hearing aid. “Defect” means the
failure of the workmanship performed and/or materials used to conform the
hearing aid to MicroTech’s design and manufacturing specifications and
tolerances.
Your hearing professional may have issued a warranty or service plan that goes
beyond the provisions of this Limited Warranty. Please contact him or her for
further information.
MicroTech will either replace the hearing aid or repair any covered defect in
your hearing aid, provided that you deliver your hearing aid to one of
MicroTech’s authorized hearing professionals and notify the hearing
professional of the defect during the warranty period and within thirty (30)
days of discovering the defect. There will be no cost to you for MicroTech’s
repair or replacement of the aid itself, but the hearing professional may
charge a fee for services he or she provides. Performance of warranty repairs
on your hearing aid shall not extend the duration of the warranty period. Any
repairs performed on your hearing aid after the warranty period has expired
shall be considered “good will” repairs, which shall not alter the terms of
this Limited Warranty.
How to Obtain Warranty Service
Deliver your hearing aid (at your expense) to the MicroTech authorized hearing
professional from whom you purchased it. If that professional is unavailable,
visit
www.microtechhearing.com or call the toll-
free telephone number on the back of the Operations Manual to locate another
authorized MicroTech hearing professional.
What this Limited Warranty Does Not Cover
Batteries, earmolds, accessories, or damage to your hearing aid caused by
misuse or neglect, accident, unauthorized alteration, or failure to provide
reasonable and necessary maintenance and cleaning.
Disclaimer of Consequential and Incidental Damages
THE PURCHASER SHALL NOT BE ENTITLED TO RECOVER FROM MICROTECH ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM ANY DEFECT IN THE HEARING
AID, INCLUDING BY WAY OF EXAMPLE ONLY, EXPENSES TO DELIVER THE HEARING AID TO
AN AUTHORIZED HEARING PROFESSIONAL, HOTEL ROOMS, OR LOST WAGES. THIS EXCLUSION
AND DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES SHALL BE DEEMED
INDEPENDENT OF, AND SHALL SURVIVE, ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY
REMEDY OF THIS LIMITED WARRANTY. Some states do not allow the exclusion or
limitation of consequential or incidental damages, so the above exclusions may
not apply to you.
Your Legal Remedies
THIS LIMITED WARRANTY DOES NOT “EXTEND TO FUTURE PERFORMANCE.” ANY ACTION TO
ENFORCE THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTIES MAY AND SHALL NOT BE
COMMENCED MORE THAN 90 DAYS AFTER THE EXPIRATION OF THE WARRANTY PERIOD. THE
PERFORMANCE OF REPAIRS SHALL NOT SUSPEND THIS LIMITATIONS PERIOD FROM
EXPIRING. UNDER NO CIRCUMSTANCES SHALL MICROTECH BE OBLIGATED TO REFUND ALL OR
ANY PART OF THE PURCHASE PRICE OF THE HEARING AID. Some states do not allow
the reduction in the limitation period, so the above reduction in the
limitation period may not apply to you. This warranty gives you specific legal
rights. You may also have other rights which vary from state to state. This
warranty is valid only in the United States. Product specification may be
obtained from your hearing professional. Attention Hearing Professionals: For
product specification please visit StarkeyPro.com/Envy-
AI.
M/T Ratings
| M| T
---|---|---
ITC/HS Rechargeable| 2| N/A
ITE Rechargeable| 2| 2
For Thrive Hearing Control app and iOS/Android compatibility information, please visit microtechhearing.com/thrivesupport.
Apple, the Apple logo, iPhone, iPad and iPod touch are trademarks of Apple
Inc., registered in the U.S. and other countries. App Store is a registered
service mark of Apple Inc.
Android and Google Play are trademarks of Google LLC.
MicroTech, MicroTech logo, Thrive and Thrive logo are registered trademarks of
Starkey Laboratories, Inc. Envy is a trademark of Starkey Laboratories, Inc.
Global Headquarters
6425 Flying Cloud Drive
Eden Prairie, MN 55344
800.745.4327
©2021 Starkey Laboratories, Inc. All Rights Reserved. 86579-004 8/21 BKLT3124-00-EE-MT
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