INFINITY IT-8500 PLUS Massage Chair User Manual

INFINITY IT-8500 PLUS Massage Chair User Manual

Your Chair

External Structure

Internal Structure

Welcome to INFINITY THE ULTIMATE MASSAGE EXPERIENCE

Thank you and congratulations on purchasing an Infinity Massage Chair – you’ve made a great choice.

With over a decade of experience designing, building and servicing massage
chairs, Infinity takes pride in every chair sold, including yours. We are here for you.
The US-based Customer Care team can be reached at 603-910-5000 or visit us
online at www.infinitymassagechairs.com and find valuable self service resources under the SUPPORT tab, including electronic copies of all documents and video tutorials.

Inside this manual, you will find everything you need to setup and safely enjoy
your chair. Please review the entire manual before assembling or using your chair.
If you are assembling the chair yourself, please see the Assembly Guide next and reference the online assembly video.

For convenience, we’ve also created a Quick Start Guide. We suggest you keep it in the remote pocket as a tool to get to know all the features of your new chair.

Get ready to sit back, Relax and enjoy the Ultimate Massage Experience.

Register your product at www.infinitymassagechairs.com/warranty to ensure it is in our system. This will simplify the warranty process should you ever need it.

Alternatively, scan the QR code to go directly to the URL above.

@infinitymassagechairs
@infinity_chairs
@infinitymassagechairs

We know you cant wait to sit in your new Infinity Massage chair!
Take a picture of you enjoying the ultimate massage experience and make sure to tag us on social media with the hashtag #lovemyinfinitychair

Chair Features

• Body Scanning
  

• Lumbar heat

• Bluetooth
  

• Nature Sounds
  

• Voice Demo
  

• Changing Language
  

• Manual Massage Customization

• Foot Rollers

• Zero Gravity
  

• Waist twist seat
  

Before Getting Started

Installation Site

Clearance Space for the Chair

• 14” clearance for the recline of the backrest; 16” clearance for the extension of footrest and sliding forward of the chair.
• Keep it 3 feet away from the TV, radio or other audio & video appliance to avoid signal interference.
  

CAUTION

• Keep the distance between the power socket and power switch within 60” to avoid damage of power cord while massage chair sliding forward.
• Straighten the power cord while in use to avoid tangle or damage.
• When the massage chair sliding forwards or back, please check to make sure there is no children, pets or other obstacles around to avoid accident.

Floor Protection

We recommend to place a piece of thin carpet or soft mat underneath it to avoid damaging the floor.

WARNING

• Do not use the massage chair in high moisture environment such as near swimming pool or bathroom to prevent electric shock accident.
• Please keep the massage chair away from heated surfaces to prevent fire hazard or damage to the product.

Move Methods

Apply pressure to the back of the massage chair from behind to pivot on the Castors.
Have a second person up front to guide the Footrest until in the correct position. Maintain clearances as mentioned above. Gently lower into place. Do not pull on the side arms.

CAUTION

• Do not move the chair when there is user inside.
• To carry this product, do not lift by the footrest or armrest, hold the chassis and steady the backrest (have 4 or more people to carry the product).

Connect to Power

Plug into a 110V grounded outlet.

This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment- grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

CAUTION

• Ensure there is no damage to the supply cord before switching on the massage chair.
• Ensure that the main power switch is turned off before connecting to power.

Chair Setup

Getting Comfortable

Main Power Switch

To power up the chair, flip the main power switch located on the back of the base of the chair to ON.

CAUTION

• Children should be supervised to ensure that they do not play with the chair or touch the power box.
• Always unplug the massage chair from the electrical outlet immediately after use.
• Unplug from outlet during thunder or lightening storms, and before putting on or taking off parts.
• Turn off the power switch and unplug the massage chair from the electrical outlet while not in use to avoid children power on the massage chair accidentally.
• When not in use for a long period of time,we recommend that the chair be covered, the power cord be coiled and that the unit be placed in an environment free of dust and moisture.

Adjust Pillow

Take a seat in the chair and take note of where the neck pillow rests on your neck. Adjust the pillow so that it rests comfortably in the arch of your neck. Do this by removing it from the velcro, aligning it, and then reattaching to the velcro once it is in the desired position.

Smart tip: To increase intensity in the neck and shoulder region, flip the pillow or the pillow and pillow pad up so you lay directly on the seat backpad.

Body Scanning

Select any auto program and press the OK button. The chair will automatically begin scanning your body, mapping your back, shoulders, and neck. During this process it is importing to remain seated back into the chair without lifting your head.

The scan can be viewed on the remote control screen. If fine tuning is needed just after your body scan, wait for the shoulder adjust prompt to appear and then use the Back Adjustment buttons to move the massage rollers up or down for the perfect shoulder kneading position.

Reduce the Intensity of your Massage – Manually

To make the massage less intense, you can add the back pad to the seat back of your chair, or you can also fold down the neck rest to provide more cushioning between you and the massage mechanism in the seat back. To make the foot rollers less intense, make sure the foot pads that came with the chair are inserted into the bottom of the footrest.

Getting out of the Chair

To easily exit the chair at any time, press the ON/OFF power button on the remote control to restore the chair to the upright position.

Taking Control

Auto Programs

Press AUTO to jump to the Auto Program menu. Select among 7 Auto Programs by navigating down to it, then select by hitting OK. The display screen will show the In-Use screen.

While running any Auto Program, you can select a different Auto Program or go into Manual mode at any time. You do not need for that program to end.

Program

| Icon
---|---
Sports Refresh|

Extension

|
Rest & Sleep|

Working Relief

|
Neck & Shoulder|

Waist & Spine

|
Demo|

speeds up recovery time after intense exercise by promoting circulation.
This program is the best choice to relax tired muscles and increase physical vigor.| Inspired by Thai massage. The strong kneading and stretching functions effectively decompress the entire body.
Try this program as you prepare your body to rest for the night.| Kneads the entire body with a gradual lightening of intensity massage to relieve tired muscles.
This is a great program for people who work at a desk or travel a lot.| Performs a strong massage to ease muscles and recuperate the body.
This program relieves neck and shoulder pain| Selected neck & shoulder massage techniques for soothing pain and tension in the neck and shoulders.
To relieve lower back pain| Focuses on the lumbar vertebra with targeted massage to relieve tension in this area.
To gain a quick understanding of what each auto program has to offer.| A quick show of massage chair’s features and functions. That can be accompanied by an explanatory voice over. The voice can be turned off and on in SOUNDS.

Airbag Massage

Press AIRBAG from Home display, press up or down button to navigate among PART and FORCE. Select by pressing OK.

PART allows you to select which airbags to use. Select Full for all airbags. Otherwise pick and choose amongst the other Parts to turn them on or off. You may select more than one Part. To turn off all Airbags, select any lit parts and hit OK to turn off. When no Parts are lit, all airbags are off.

Airbag Region

Navigate to PART, press right button, then use the up or down button to select your desired airbag region: Full, Arm & Shoulder, Back and Waist, Leg & Foot, Buttock. Press OK button to select the airbag region.

Airbag Intensity

Navigate to FORCE, press right button, then use the up or down button to select your desired intensity: 1 = light, 5 = firm, or Off. Press OK button to select the airbag intensity.

While the in-use screen is displayed during a massage program, press the left or right button to adjust the airbag intensity (this feature works in both Auto and Manual program).

Smart tip: Alternatively, you can adjust Foot Roller Speed by pressing the Foot Roller button on your remote control. Pressing this button will cycle through the 3 speeds, and then turn off.

Back Heat

Press HEAT from Home display, press right button, then press up or down button to navigate to desired heat setting: On or Off. Press OK button to select the heat setting.

Foot Rollers

Select MANUAL from Home display, then press up or down button to navigate to ROLLER. Press right button, then use the up and down buttons to select your desired foot roller speed: 1 = slow, 2, 3 = fast, or OFF (deactivate foot roller). Press OK button to select the speed level you desire.

Alternatively, press the Foot Roller button on your remote control. Pressing this button will cycle you through the 3 different speed settings, and then turn the foot rollers off. Your current foot roller speed is displayed in the in-use screen.

Set your Environment

Time

Select TIME from Home display, press right button, then press up or down button to select your desired timer: 10 minutes, 20 minutes, or 30 minutes. Press OK to select your desired massage timer length. 20 minutes is the default setting.

Bluetooth Audio

Your massage chair includes Bluetooth compatibility so you can play and enjoy your favorite music. To connect your Android or Apple device, press SETTING from Home display, then press up or down button to navigate to BLUETOOTH. Press right button, then press up or down button to select your desired bluetooth setting: On or Off. Press OK to select bluetooth setting.

Smart tip: Bluetooth must be ON for sounds to work. Make sure to go into
settings and turn on Bluetooth before attempting to listen to sounds.

Sounds

Press SOUNDS from Home display, press right button then press up or down button to navigate among: PLAY and VOLUME. Press OK button to enter the sounds setting you desire to control.

distractions
Ocean Surf| Soothing ocean waves rolling onto the shore
Crickets| Night time in the suburbs. Churping Crickets, water trickling from a pond, and faint traffic noises
Rain| Quiet, light, refreshing rain falling to the ground
Nature| Refreshing sounds of small birds peacefully singing along a tranquil stream.
Air Plane| A Cessna propeller airplane motor idling
Car Ride| Calming inner-city traffic featuring cars, trucks, and motorcycles
Fireplace| Crackling of fire in a fireplace
Thunderstorm| Heavy rainstorm with thunder
Windy Night| Heard from inside a cabin, a howling wind blows constantly outside

Note: Bluetooth must be ON for sounds to work.

Volume

Navigate to VOLUME, press right button, then press up or down button to select your desired volume setting: 1 (lowest), 2, 3, 4, 5 (highest).
Press OK button to select the volume setting.

Demo Voice

The Auto Program called Demo has a spoken word audio that plays through the speakers when active. To turn off this Demo Voice, Navigate to DEMO VOICE press right arrow and select Off then press OK. If you want to re-active the demo voice you may do so by selecting On. The Demo Voice is only available in English.

Settings

Press SETTING from Home display, then use the up or down button to toggle between Language, Bluetooth, or Beep.

Language

Navigate to LANGUAGE, press right button, then use the up or down
button to select your desired language: ENGLISH or CHINESE. Press OK button to select language.

Smart tip: All settings listed below will be memorized when you turn off the massage chair.

Bluetooth Audio

To connect your Android or Apple device, press SETTING from Home display, then press up or down button to navigate to BLUETOOTH. Press right button, then press up or down button to select your desired bluetooth setting: On or Off. Press OK to select bluetooth setting.

Beep

The remote control provides an audible “beep” as feedback. You may turn this audible beep off. Navigate to BEEP, press right button, then use the down button to Off. Press OK. To restore the beeping, select On.

Remote Control Screen Idle

Whilst running an Auto Program or Manual mode, the remote control screen will return to the in-use screen (as shown below) after 10 seconds of being idle.

• Manual in-use screen
  

• Auto Program in-use screen

Build your own

Manual Programs

In Manual mode you can operate components of your massage chair individually or combine them to create unique massage scenarios.

Press MANUAL from Home display, press up or down button to navigate among: MODE, PART, WIDTH, SPEED, ROLLER, ZEROG, and SWAY.

Back Massage Technique Mode

Navigate to MODE, press right button, then use the up or down button to select your desired mode: Kneading, Tapping, Knocking, Shiatsu, Sync. Press OK button to select mode.

Massage Part (Back Region)

Navigate to PART, press right button, then use the up or down button to select your desired region: Whole, Partial, and Point massage. Press OK button to select region.

Whole travels the entire length of the track. Partial travels a short distance and reverses direction for focused relief. Point stops on the track for targeted relief. Partial and Point location can be fine tuned using the Back Adjustment arrow up or arrow down buttons.

Back Node Width

Navigate to WIDTH, press right button, then use the up or down button to select your desired width: Wide, Medium, and Narrow roller width.
Press OK button to select mode. (Massage Width can’t be adjusted when in Kneading, or Sync Manual modes).

Smart tip: Massage Width can’t be adjusted when in Kneading, or Sync mode techniques. Massage Speed can’t be adjusted when in Shiatsu.

Massage Speed

Navigate to SPEED, press right button, then use the up or down button to select your desired speed: 1 = slow, 6 = fast. Press OK button to select the speed. (Massage Speed can’t be adjusted when in Shiatsu).

Foot Rollers

Navigate to ROLLER. Press right button, then use the up and down buttons to select your desired foot roller speed: 1 = slow, 2, 3 = fast, or OFF (deactivate foot roller). Press OK button to select the speed level you desire.

Alternatively, press the Foot Roller button on your remote control.
Pressing this button will cycle you through the 3 different speed settings, and then turn the foot rollers off. Your current foot roller speed is displayed in the in-use screen.

Zero Gravity

Zero Gravity mode will recline the back and elevate the feet to reduce the gravitational force on your spine. Navigate to ZERO, press right button, then use the up or down button to select your desired Zero Gravity setting: On or Off. Press OK button to select the setting.

Sway

Wave provides a twisting motion at the hips to enhance the effectiveness of the massage. You can control the speed or turn off this feature. Navigate to SWAY, press right button, then use the up or down button to select your desired seat wave speed: 1 = slow, 2, 3 = fast, or Off (deactivate wave massage). Press OK button to select the wave speed.

Staying Safe

Safety Precautions

Precautions listed below will help to ensure proper use of this appliance.
Read all instructions before using this appliance.

WARNING

• Improper operation may cause severe personal injury or substantial property damage.

CAUTION

• Improper operation may cause personal injury or product damage.
• Prohibited.
• No Disassemble.

Not Suitable For Below Persons

We recommend those with any of the following conditions consult your physician before using.

WARNING

• Those who are using electronic medical instruments embedded in the body, such as a cardiac pacemaker.
• Those undergoing treatment, especially those who are not feeling well.
• Those with malignant tumors or malignant abscesses. (Need to be supervised)
• Women who are pregnant.
• Those with osteoporosis or a fractured spine.
• Those with skin diseases or those wwith skin injuries.
• Those with a high fever.
• Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons.
• The appliance has a heated surface. Persons insensitive to heat must be careful when using the appliance.
• This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made by children without supervision.

Control Buttons Precautions

WARNING

• Do not operate the control buttons with wet hands.
• Do not spill water or other liquids onto the control buttons to avoid fault.
• Do not lay heavy objects on the controller.

Best Circumstances

CAUTION

• Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
• Do not use this appliance when ambient temperature is over 40 C.
• Women who are pregnant should not use this chair.
• Do not use this appliance in humid or dusty environment, or when any part of the body is in contact with plumbing or any similar ground.
• Never operate the appliance with the air openings blocked. Keep the air openings free of lint, hair, and the like.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• Please place the product on a flat level floor.
• Do not store near heat or open flame.
• Connect this unit to a properly grounded outlet only. See Grounding Instructions.

Cautions Regarding the Adapters and Cord

CAUTION

• Always unplug this appliance from the electrical outlet immediately after using and before cleaning.
• An appliance should never be left unattended when plugged in. Unplug from outlet when not in use.
• Unplug from outlet during thunder or lightening storms, and before putting on or taking off parts.
• Check that the power voltage stated on the rating label corresponds to your local electricity supply.
• Do not use a damp hand to unplug the cord to avoid electric shock
• Do not drag the cord, reach to the front plastic end to unplug it.
• Do not squeeze, over bend, pull hard, or twist the cord.
• Keep the cord away from heated surfaces.
• Do not carry this appliance by supply cord or use cord as a handle.
• Never operate this appliance if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return the appliance to a service center for examination and repair.
• To disconnect, turn all controls to the off position, then remove plug from outlet
• The appliance is only to be used with the power supply unit provided with the appliance.
• It must only be supplied at safety extra low voltage corresponding to the marking on the appliance.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.

Best Practices for Safe Use

CAUTION

• Only for users who weigh below 300 lbs.
• Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
• Appliance should only be used by one person, do not use by two or more persons at the same time to avoid damage to the product.
• Do not use the product right after a meal, it may cause discomfort.
• Remove personal accessories from arms and empty pockets while using the massage services.
• Check the upholstery under the cushions and other spots, if any damages are present, do not use it and refer to a qualified service professional for servicing.
• If you feel any abnormal discomfort during the operation of this product, turn off the power immediately and do not use the product.
• Use of the appliance for 20 minutes each time is highly recommended.
• Make sure there are no obstacles behind the chair and there is enough clearance before adjusting the backrest or legrest angle.
• Make sure there is no other excessive load pressed on the backrest or legrest besides the user.
• Make sure there are no children, pets or other objects under the backrest or legrest.
• Please be seated properly while using the product.
• Do not drag or push the chair or roll on its caster on wood floor or carpet to avoid damage.
• Do not stand on or stack heavy objects on the footrest.
• Do not fall asleep while the product is operating.
• Avoid using the product under the influence of alcohol.
• Never drop or insert any object into any openings.
• If there is any smoke or unusual smell while using, stop using immediately, and unplug the power cord.
• Do not disassemble this product yourself to avoid failure.
• Do not dismantle, fix or modify the product yourself. Please contact authorized dealer or service agent.

Fixing Issues

Specifications

Model

| IT8500 Plus
---|---
Dimension of Main Body (in)|

59 x 31 x 32 (L x W X H)

Necessary Clearance to Wall (in)

| 14”
Net Weight (lbs)|

265

Shipping Weight (lbs)

| 367
Max. User Weight (lbs)|

300

Voltage

| 110V
Fuse|

3.15 AMP

Power Consumption

| 240W
Safety Standards|

Type 1

Trouble Shooting

take any measures
2| Massage Chair does not start|

• The power cord is not secured into the socket
• Not switched ON
• The fuse is blown

| –  Insert the power plug properly into the power socket

–  Turn on the switch found on chair side. Then push power button on remote

–  Replace only with a fuse of same type and rating

3| No music comes from the speaker| The volume is turned to the lowest setting| Adjust the speaker volume from the mobile device. Make sure Bluetooth setting on chair and phone are both ON
4| Backrest or footrest can not raise or recline| Excessive load has been pressed on the backrest or legrest| Reduce the load and try again
5| Airbag malfunction| The air hose is blocked| Straight the air hose and clearout the blockage
6| Nature sounds are not playing| Bluetooth is OFF| Make sure Bluetooth is set to ON                                 .

If problem remains, please contact Infinity for maintenance.

Tip: Do not attempt to repair this product yourself, our company shall not be liable for the injury or damage caused by any servicing without authorizations. Thank you for you cooperation

Frequently Asked Questions

Q: I find the chair is too intense to be comfortable. What can I do?

A: Your body needs to become acclimated to therapeutic massage. To be effective, the massage techniques must compress the tissue in your body. We recommend the following steps to help get started. Then over time as your body acclimates you can increase the intensity by reducing the layers between you and the chair.

1. Use body the Pillow and Pillow pad to reduce upper body intensity
2. Use the back pad that came with your chair to reduce back intensity
3. Use the foot bed pads that came with your chair
4. Go into Airbag on the main menu, select air intensity setting 1
   • If a specific airbag is too intense, turn off Full and turn only the airbags you want
5. Press the foot roller button until you feel the foot rollers turn off
6. Adjust the recline on the remote. More upright will be less intense. Zero Gravity will be more intense

Q: I’m not a foot massage person, what should I do?

A: Turn off foot rollers, press the Foot Roller button on your remote control until the rollers stop. You may also want to turn off the Foot/Calf airbags or reduce the air intensity to level

1. Finally make sure the foot pads are inserted into the foot beds on the foot rest.

Q: My chair is not performing as expected. What should I do?

A: Your Infinity massage chair is an amazing combination of programming and robotics. On occasion the chair just may need to be rebooted. To do this power down the chair and unplug from the wall for 5 minutes then plug back in and power back up to see if it selfhealed. If you are still having an issue, give Infinity a call at 603-910-5000.

Q: Nature sounds are not working on my chair

A: Go to Bluetooth under Settings and make sure it is set to On. Then go to Volume under Sounds and make sure it is not set on OFF, 1 or 2.

Q: I can never seem to get in my Infinity Massage chair, someone is always in it.

A: We know. It happens. Tell your friends to get their own Infinity Chair.

For more information and access to further questions, and resources, visit our website at www.infinitymassagechairs.com

Support

72 Stard Road, Seabrook, NH
03874
603-910-5000
www.infinitymassagechairs.com
Version 2.3

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>