au L11 Speed Wi-Fi Home 5G User Guide

Speed Wi-Fi 5G L11
Quick Start Guide

Preface

Thank you for purchasing the Speed Wi-Fi HOME 5G L11 (simply called “the product” from here on).
Before using the product, be sure to read the “Quick Start Guide” (this manual) and “Notes on usage” to ensure the correct use

■Note■
Please read the phrases in this manual as those shown on the table below according to your carrier.

Phrase

|

Read as

---|---
au shop/au Style
Toyota store
Customer Center
Repair and Delivery Support Center| your WiMAX carrier
au homepage| your WiMAX carrier homepage
Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY| Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY, UQ Communications Inc.
au Nano IC Card 04 LE au IC card| au Nano IC Card 04 LE U SIM card
(Description on switching to +A mode (Plus Area Mode))
Note that an additional fee may be applied depending on your billing plan.| (Description on switching to +A mode (Plus Area Mode))
A prescribed additional fee may be applied. For details, contact your WiMAX carrier*.

Packaged items

Before starting using the product, make sure that you have all the following items packaged with the product.

● Speed Wi-Fi HOME 5G
L11 main unit

● AC Adapter

● Ethernet cable
(sample)

• Wi-Fi (Wi-Fi Initial Setup) label (Japanese)

• (Quick Start Guide) (Japanese)

• (Notes on usage (warranty)) (Japanese)

• Illustrations of the product in the descriptions are sample images. They may differ from the actual ones.

About Instruction Manual

■ (Quick Start Guide) (Japanese),  (Notes on usage (warranty)) (Japanese)
Explains necessary information and notes you should know before using the product for the first time.
■ (Full instruction manual) (Japanese)  (Full instruction manual)” (Japanese) which describes the detailed explanations for various functions are available on the au homepage.
https://www.au.com/support/service/mobile/guide/manual/ (Japanese)

https://www.au.com/support/service/mobile/guide/manual/

• PDF file of (Full instruction manual)” (Japanese) is also stored in the product.
  To view, connect the product and a PC, etc. via wireless LAN (Wi-Fi®) or Ethernet cable (sample) → Activate a web browser →Enter “http://speedwifi- home.5g” in the address field → “Help” on the upper part of the display.

■ For Those Requiring an English Instruction Manual

Download URL: https://www.au.com/english/support/manual/

About descriptions

• In this manual, descriptions are based on the screen display and operations of the product with au Nano IC Card 04 LE installed.

• Illustrations and screens shown in this manual may look different from the actual ones. In some cases, minor details or a part of a screen may be mitted.

• In this manual, “au Nano IC Card 04 LE” is referred to as “au IC card”.

• Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies. The TM marks or ® marks may be omitted in the description.

• The Company” as appears in the manual refers to the following companies:
  Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY
  Manufactured by: ZTE Corporation Imported by: ZTE Japan. K.K.

• Reproduction of the content of this manual in part or in whole is prohibited.

• The content of this manual is subject to change without notice.

• Every effort has been made in the preparation of this manual. Should you notice any unclear points, omissions, etc., feel free to contact us.

What you can do with Speed Wi-Fi HOME 5G L11

You can connect multiple wireless LAN (Wi-Fi®) devices such as PCs or smartphones up to 30 devices at the same time via wireless LAN (Wi-Fi®) function, or connect a PC using the included Ethernet cable (sample). Also, the data communication via an Internet connection using a 5G system, LTE system,  or WiMAX 2+ system is available (best effort1 ) from connected devices through the product.
1: Communication speed may not reach the maximum value depending on the connection environment. Also, communication match-up may not work properly depending on your connected device or game.
The product automatically determines the most suitable network at the time to connect.

■ Connecting via wireless LAN (Wi-Fi®)

In this manual, how to connect with a PC, smartphone, etc. via wireless LAN (Wi-Fi®) is described.

■ Connecting via Ethernet cable

(sample)
Refer to “LAN(LAN connection)” on  (Full instruction manual)” (Japanese).

• You can use the wireless LAN (Wi-Fi®) connection and LAN connection at the same time. Up to 32 devices in total can be connected.

Setting communication mode (WAN)

The product allows you to perform data communication via a 5G system, LTE system, or WiMAX 2+ system with a wireless base station. You can select from the following communication modes for domestic use.

ST mode
(Standard Mode)| Connect to a 5G, LTE, or WiMAX 2+ network.
---|---
+A mode
(Plus Area Mode)| Connect to a 5G, LTE, or WiMAX 2+ network.
Your communication area can be wider than that in “ST mode”.

• By default, it is set to “ST mode”. Note that an additional fee may be applied depending on your billing plan if you switch it to “+A mode”.
• For communication mode settings, refer to (WAN settings)” on  (Full instruction manual)” (Japanese).

Location

You can check the signal strength by the SIGNAL lamp status. Three SIGNAL lamps turn on (reception level 3) where the signal strength is high.

• By using the Speed Wi-Fi HOME setting tool or the “ZTELink JP” app installed on your smartphone, you can check the signal strength in more detail to seek optimal location.

Useful features of Speed Wi-Fi HOME 5G L11

■ “ZTELink JP” app

Install the “ZTELink JP” app to your smartphone so that you can connect the product by scanning the QR code. After connection to the product, log in to the app so that you can check the status of the product or set some functions.

• For details, see “Connecting with a smartphone using “ZTELink JP” app” in this manual.

■ Wi-Fi setting copy feature

You can copy the setting of the Wi-Fi router which you have used so far to the product. Changing the settings on your wireless  LAN (Wi-Fi®) devices is not needed so that you can connect them simply.

• For details, see “Connecting by using Wi-Fi setting copy feature” in this manual.

Names and functions of parts

① SIGNAL lamp
Indicates signal strength of 5G, LTE, or WiMAX 2+ signal.
② MODE/UPDATE lamp
Indicates the communication mode or notification of software updates.
③ STATUS lamp
Indicates the status of the product.
④ DATA USAGE lamp
Indicates when specified data usage amount is exceeded.
⑤ WPS button
Use to connect a WPS compatible device via wireless LAN (Wi-Fi®).
⑥ MODE button
Switch communication modes.
⑦ UPDATE button
Use to start software update.
⑧ LAN port
Use to connect a PC, etc. via Ethernet cable (sample).
⑨ Power terminal
Connect AC Adapter.
⑩ Ventilator
Do not install the product with the ventilator blocked.
⑪ LAN port lamp
Indicates the LAN/WAN connection status.
⑫ Label
Check SSID, security key (password), IMEI, etc. Do not remove it.
⑬ au IC card slot cover
Open the cover to find the au IC card slot or RESET button. Close the cover when using the product.
⑭ Terminal for inspection
This is a connection terminal for inspection. Do not use this terminal, otherwise, it may cause malfunction, etc.
⑮ RESET button
Reset settings to the factory default.
⑯ au IC card slot
Attach au IC card.
⑰ Hole for fixing au IC card slot cover
Fixes the tab of the au IC card slot cover.

Main LED lamp indications

The statuses of the product are notified with the LED color and the lighting pattern.
Main LED lamp indications are as follows.
For indications other than listed below, refer to “LED(LED lamp indications and button operations)” on “(Full instruction manual)” (Japanese).

SIGNAL lamp

MODE/UPDATE lamp

• See “■Updating the software” on “Button operations” in this manual.

STATUS lamp

etc.
(Turn on)| Connection error due to out of service

DATA USAGE lamp

LAN port lamp

communication speed)

1: Note that an additional fee may be applied depending on your billing plan if you switch it to “+A mode”.
2: For settings of “Auto Mode Settings”, refer to (Automatic Mode Settings)” on  (Full instruction manual)” (Japanese).
*3: For settings of data usage, refer to “ー (Data Usage Counter)” on ” (Full instruction manual)” (Japanese).

Button operations

Switch the communication mode or update the software, etc. by button operation.

■ Switching the communication mode

MODE button
Switch the communication mode.

MODE button

| MODE/UPDATE lamp|

Operation

---|---|---
Press and hold for approximately two seconds| (Turn on)| Switch to ST mode (Standard Mode)
(Turn on)| Switch to +A mode (Plus Area Mode)123
(Blink)| “Auto Mode” On2

1: Note that an additional fee may be applied depending on your billing plan if you switch it to “+A mode”.
2: If you press and hold the MODE button for approximately two seconds with “Auto Mode” On, the communication mode will be switched, and “Auto Mode” turns Off.
*3: If “Restrict +A mode” is enabled, you cannot switch the communication mode by pressing the MODE button. For details, refer to ” (Communication Mode)” on “(Full instruction manual)” (Japanese).

■ Updating the software

UPDATE button
When there is a software update, start updating. After updating is complete, the MODE/ UPDATE lamp turns to the normal indication.

UPDATE button

| MODE/UPDATE lamp|

Operation

---|---|---
―| (Blink)| Update detected
Press for over approximately one second| (Blink)| Updating

• For notes for updating software, see “Updating the software” on the next page.

■ Connecting with a WPS compatible wireless LAN (Wi-Fi®) device

WPS button
Connect with a WPS-compatible wireless LAN (Wi-Fi®) device.

WPS button

| STATUS lamp|

Operation

---|---|---
Press (within approximately
three seconds)| (Blink)| Performing WPS connection (2.4 GHz/5 GHz)

• While performing WPS connection, press and hold the WPS button (within approximately three seconds) to disable WPS connection.

■ Resetting the product to the factory default state

RESET button
Reset settings to the factory default.

• With the power of the product turned on, press this button with a fine-tipped object.

RESET button

|

Operation

---|---
Press and hold for over approximately three seconds| Reset the product set to the factory default.

• This erases all of the settings done after you purchase the product. Please be careful to use this function.

Preparation

■ au IC card (SIM card)

Your phone number etc. is recorded on the au IC card.
The product is compatible with au Nano IC Card 04 LE.

• Note the following points, otherwise handling the au IC card may cause malfunction or damage.

  • Do not touch the IC (metal) part of the au IC card.
  • Insert in the correct direction.
  • Do not force to attach or remove.

• The STATUS lamp blinks red if the au IC card is not inserted correctly or it has anything abnormal.

• Be careful not to lose the removed au IC card.

• Do not insert the au IC card with a conversion adapter attached, otherwise, it may cause malfunction.

• Insert/remove the au IC card with AC Adapter disconnected.

• Although the phone number is stored to the au IC card as customer information, making/receiving calls, etc. is not available with the product.

■ Attaching au IC card

Open the au IC Card slot cover
Put your finger (nail) on the concave part on the side of the cover and pull in the direction of the arrow.

Insert au IC card into the au IC Card slot

With the IC (metal) side facing down, confirm the orientation of the card with the notch as shown in the illustration, then insert the au IC card until it clicks.

Align the au IC Card slot cover with the au IC Card slot
Gently press the au IC Card slot cover

• To remove the au IC card, gently push the au IC card until it clicks, let it come out without releasing your finger, and then gently pull out the au IC card.

■ Turning the power on

Insert the power plug of the AC Adapter into an AC 100V outlet
Connect the DC plug of the AC Adapter to the power terminal of the product
Insert it straight all the way.

Connecting wireless LAN (Wi-Fi®)
You can connect with wireless LAN (Wi-Fi®) devices by any one of the following methods

■ Wi-Fi setting copy
* See “Connecting by using Wi-Fi setting copy feature” in this manual.

■ Using the “ZTELink JP” app
* See “Connecting with a smartphone using “ZTELink JP” app” in this manual.

■ Manual settings
* See “Connecting by manual setting” in this manual.

■ WPS connection
* See “■Connecting with a WPS compatible wireless LAN (Wi-Fi®) device” of “Button operations” in this manual.

Connecting by using Wi-Fi setting copy feature

When starting the use of the product instead of a Wi-Fi router which you have used so far, the SSID and the password can be copied to the product.
Changing the settings on wireless LAN (Wi-Fi®) devices are not needed so that you can connect them simply.
・ This feature is available only when the WPS function is equipped on your former Wi-Fi router.
Copying may not be available depending on the settings of the Wi-Fi router.

Press the WPS button for over three seconds

Wi-Fi setting copy starts.

(Turn off)
(Blink rapidly): Copying 2.4 GHz setting
STATUS lamp| (Blink rapidly)

• The lamp for each band blinks while the setting copy is in progress.
  The setting copy is performed automatically in the order of 2.4 GHz to 5 GHz.

Perform the WPS function of the router which you have used so far

• For the procedure of performing the WPS function, see the manual of the router which you have used so far.

Check the result of Wi-Fi setting copy

You can learn whether setting copy succeeded by the Signal lamp status.

• When the setting copy is complete, the lamp is lit for 30 seconds and then it restarts automatically.
• If you failed the setting copy, operate step 1 and step 2 again. If you failed even if you performed the steps again, see “Connecting by manual setting” in  this manual and try connection procedures using the product SSID and password

2.4 GHz setting copy succeeded

(Turn off)
(Turn on)
STATUS lamp| (Turn on)

5 GHz setting copy succeeded

(Turn on)
 (Turn off)
STATUS lamp| (Turn on)

2.4 GHz/5 GHz setting copy succeeded

(Turn on)
(Turn on)
STATUS lamp| (Turn on)

Turn off the Wi-Fi router that you have used so far Connecting with a smartphone using the “ZTELink JP” app

Install the “ZTELink JP” app to a smartphone and scan the QR code for connection to connect the product automatically.

• The QR code for the 2.4 GHz/5 GHz connection is printed on the included “Wi-Fi (Wi-Fi Initial Setup) label” (Japanese). (Only the QR code for a 2.4 GHz connection is printed on the bottom of the product.) Scan the QR code to install the “ZTELink JP” app printed on the “Wi-Fi  (Wi-Fi Initial Setup) label” (Japanese) using a QR code scanning app on your smartphone

  • Follow the QR code reader app’s instructions to connect to the scanned URL.
  • You can also install the app by searching “ZTELink JP” on Google Play Store or App Store.

Start the “ZTELink JP” app on your smartphone

• Turn on the wireless LAN (Wi-Fi®) of the smartphone in advance.

Tap “ー (Router)” →  (Connect)” → “QRー  (Scan QR code)”

Scan the QR code for connecting on the “Wi-Fi  (Wi-Fi Initial Setup) the label” or the bottom surface of the main unit

When the wireless LAN (Wi-FiⓇ) signal icon is displayed on the screen of your smartphone, the setting is complete.

• You can also make a connection by tapping “ー (Router)” → ” (Connect)” → “(Manual connection)”, and then using the product network name (SSID)  and security key (password).
• If you do not use the “ZTELink JP” app to connect to a wireless LAN (Wi-Fi®) device, see “Connecting by manual setting” in this manual.

Connecting by manual setting

Connect the product and wireless LAN (Wi-Fi®) devices via wireless LAN (Wi- Fi®) to perform data communication.

• You can see the product network name (SSID) and security key (password) on the bottom of the product, as well as the included “Wi-Fi (Wi-Fi Initial Setup) label” (Japanese).
• Set up to establish wireless LAN (Wi-Fi®) connection when the product is connected to each wireless LAN (Wi-Fi®) device for the first time. Once you set up the connection, the connection for the wireless LAN (Wi-Fi®) device resumes automatically from the second time (when you set “Connect automatically”, “Save the setting”, etc. on the wireless LAN (Wi-Fi®) device).

Turn on the power of the product

On a wireless LAN (Wi-Fi®) device, turn on the wireless LAN (Wi-Fi®) function

• For detailed operations of a wireless LAN (Wi-Fi®) device after the procedures above or additional information, refer to the descriptions on “(Full instruction manual)” (Japanese) or the instruction manual of your wireless LAN (Wi-Fi®) device

Select the SSID of the product from the displayed network list, etc.

Enter the security key (password)

• Confirm that the connection to the product is established on the display of the wireless LAN (Wi-Fi®) device, etc.

Activating Speed Wi-Fi HOME setting tool

Make the device settings of the product from Speed Wi-Fi HOME setting tool on a web browser of a PC, etc. connected via wireless LAN (Wi-Fi®) or using the Ethernet cable (sample). The following procedure is explained for connection via wireless LAN (Wi-Fi®) as an example.

• For details, refer to “Speed Wi-Fi HOME (Speed Wi-Fi HOME setting tool)” on ” (Full instruction manual)” (Japanese).

Turn on the power of the product

Activate a wireless LAN (Wi-Fi®) device and connect to the product via wireless LAN (Wi-Fi®

Activate the web browser and enter “http://speedwifi-home.5g” in the URL entry field
The Login screen appears.

Click on the upper right to open the language list and select “English”, enter password → “Login”

• Default login password for Speed Wi-Fi HOME setting tool is printed on the included “Wi-Fi (Wi-Fi Initial Setup) label” (Japanese) and “ID/ (Default login ID/Password)” on the bottom of the main unit.
• When you activate it for the first time, the confirmation screen for notification of protecting personal information and that for changing the password appears. Follow the onscreen instructions.

When you log in to the Speed Wi-Fi HOME setting tool successfully, the Settings or Connection screen of the Speed Wi-Fi HOME setting tool appears.
For detailed settings of each function, refer to “(Detailed settings of each function (Setting))” on ” (Full instruction manual)” (Japanese).

Checking your own phone number

You can check your own phone number in the Login screen of the Speed Wi-Fi HOME setting tool.

Display the Login screen of the Speed Wi-Fi HOME setting tool

• See “My Phone Number” on the Login screen.

• Making/receiving calls, etc. is not available with the product.

Updating the software

You can set it to notify you of updated information or update the software automatically with the Speed Wi-Fi HOME setting tool. Download the latest software and update.

• For updating method, see “■Updating the software” on “Button operations” in this manual.
• You can also update the software using the Speed Wi-Fi HOME setting tool. For details, refer to (Online update)” on “(Full instruction manual)” (Japanese).

■ Notes

• Make sure that the product is connected to the Internet before performing the online update.
• Charge of data communication is incurred according to your contract detail when accessing the Internet from the product using the data communication.
• When updating the software is needed, you will be notified on the au homepage, etc. For details, contact an au shop/au Style or Customer Service Center (157 from au mobile phone/toll-free). Also, we may send notifications from auto the Speed Wi-Fi HOME 5G L11 users who need the software update so that they can use the Speed Wi-Fi HOME 5G L11 in good condition.
• You can check the software version with “Device Information” on the Speed Wi-Fi HOME setting tool. When you failed to update the software, retry in a place where the signal condition is good.
• When the software update is failed, the product may become inoperative. If the product becomes inoperative, bring it to an au shop/au Style or Toyota store (except a part of shops).

Main specifications

For the main specifications of the product, refer to “(Full instruction manual)” (Japanese) available on the au homepage.
https://www.au.com/support/service/mobile/guide/manual/ (Japanese)

Wi-Fi initial setup

■ Wi-Fi (Wi-Fi Initial Setup)

label (Japanese) The network name (SSID), security key (password), and the login ID/password to log in to the Speed Wi-Fi HOME setting tool for the first time are printed on the Wi-Fi(Wi-Fi Initial Setup) label (Japanese).

Paste the label to this position of the included ” (Quick Start Guide)” (Japanese).

Troubleshooting

Please check the following if you have trouble, for example, Internet access cannot be established, etc. even after referring to this manual or ” (Full instruction manual)” (Japanese) and making settings.

• Signal strength, communication congestion, amount of content may affect communication status.

■ Cannot connect wireless LAN (Wi-Fi®) devices.

1.  Check if the wireless LAN (Wi-Fi®) function is enabled on the wireless LAN (Wi-Fi®) device.
2. When you cannot connect with the WPS function, refer to the manual, etc. of the wireless LAN (Wi-Fi®) device. If the problem persists, set wireless LAN (Wi-Fi®) function manually.

■ Internet connection fails.

1. Check that you are in the service area.
2. Signal reception may be poor. Try again in a place with better reception.
3. Connection destinations may be busy at certain times. Wait a while and try again.
4. Activate the Speed Wi-Fi HOME setting tool and make sure that the product connects to the Internet correctly.

■ Communication stops intermittently.

1. Signal reception may be poor. Check-in a good reception area.
2. Make sure that the product and a PC, etc. are correctly connected via wireless LAN (Wi-Fi®) or the Ethernet cable (sample).
3. Connection destination may be congested. Wait a while and try again.
4. When the product and a PC are connected with the Ethernet cable (sample), disconnect the product from the PC and then reconnect it.
   If the connection is not established after the above-mentioned steps are performed, disconnect the product, restart the PC, and then connect the product again.

■ Communication speed is slow.

1. Signal reception may be poor. Check-in a good reception area.
2. Connection destination may be congested. Wait a while and try again.

• If the problem persists, try resetting the product, or removing and inserting au IC card after turning off the power of the product and turning it on again.
• For other problems or details on the setting methods, etc., refer to  (Troubleshooting)” on “(Full instruction manual)” (Japanese).

For inquiries
Customer Center

For general information (toll-free)
Business hours 9:00－20:00 (7 days a week)
From au mobile phones 157 without area code
From non-au mobile phones/general subscriber phones
0077-7-111
In this case, the above numbers are not available (toll-free).
0120-977-033

For theft, loss, or malfunction (toll-free)

Business hours: 24 hours live support (7 days a week)
From au mobile
phones 113 without area code
From non-au mobile phones/general subscriber phones
0077-7-113
In this case, the above numbers are not available (toll-free).
0120-925-314

Repair and Delivery Support Center
(Repair and Delivery Service for members
For repair or replacement cell phone delivery service (toll-free)
Business hours 9:00－20:00 (7 days a week)
From au mobile phones/non-au mobile phones/general subscriber phones
0120-925-919

June 2021, 1st Edition
Sold by: KDDI CORPORATION
OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: ZTE Corporation
Imported by: ZTE Japan. K.K.

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