Starkey Evolv AI ITC/HS Rechargeable Hearing Aids User Guide
- June 6, 2024
- Starkey
Table of Contents
Evolv AI ITC/HS Rechargeable Hearing Aids
User Guide
At Starkey, we understand the impact of hearing loss.
This is why we take every step to make hearing effortless.
Evolv AI offers a complete line of our most innovative hearing aids ever. Handcrafted and loaded with our most innovative technology and clearest sound, these hearing aids seamlessly connect you to the life you love.
Get the most out of your hearing aids
Please visit starkey.com/care for additional
tools and resources including:
- Instructional videos
- Operations manuals
- Product brochures
Charging Your Hearing Aids
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Place your hearing aids in the charger with the faceplate facing downward so battery contacts on the hearing aid align with charging posts within the charger.
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Your hearing aids will turn off automatically and begin to charge, as long as your charger is powered.
-
Note: The LEDs corresponding to each hearing aid:
– Glowing Green = Charging
– Solid Green = Fully Charged
– Blinking Red = Fault State. To reset, remove the hearing aids from the charger, wait until LED turns off and re-insert the aids. If Fault State continues, call your hearing professional. -
If you will not be wearing your hearing aids for an extended period of time (i.e, weeks), remove both the plug from the charger (model dependent) and the
hearing aids from the charging posts. You will need to manually power off the hearing aids by pressing the user control on each hearing aid for three seconds. -
Charging occurs with the lid open or closed; hearing aids will be fully charged in under 3 1/2 hours.
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It is safe to store hearing aids in the charger after they are fully charged and any time that you are not wearing them.
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Hearing aids will automatically power on when removed from the charger.
For premium charger with on-board battery only: -
To illuminate LEDs when the charger is not plugged in, remove a hearing aid from its charging post for three seconds and then re-insert it. LEDs illuminate for 10 seconds before turning off.
-
When charging without the charger cord, the LEDs turn off when the hearing aids are fully charged to preserve the onboard battery.
Power On & Off
ON – The hearing aids will power on automatically after removing them
from the charger, as long as your charger is powered. There is a delay that
allows you time to insert your hearing aid into your ear.
ON – If the hearing aid is manually powered off, pressing the user
control for three seconds will power it on. The delay still exists, to give
you time to insert the hearing aid into your ear.
OFF – The hearing aids will power off automatically when placed on the
charger post. Charging will proceed.
OFF – The hearing aids can be powered off manually by pressing the user
control for three seconds.
System Care
HEARING AID CARE
Keep your hearing aid clean. Heat, moisture, and foreign substances can result
in poor performance.
- Use a cleaning brush or soft cloth to clean debris from around the user control, microphone, and battery compartment.
- Inspect the receiver, earbud, and wax guard regularly.
- Never use water, solvents, cleaning fluids, or oil to clean your hearing aid.
CHARGER CARE
Keep your charger clean. Heat, moisture, and foreign materials can result in
poor performance.
- Use the provided cleaning brush to keep the charging posts and hearing aid microphones clear of debris.
- Do not use water, solvents, or cleaning fluids to clean the charging posts.
- Keep the lid closed as much as possible to avoid dust and debris buildup.
- Store your charger in a clean and dry location such as a dresser or shelf rather than the bathroom or kitchen.
To ensure the longest life of your rechargeable hearing aid batteries and the batteries in the premium charger:
- Fully charge hearing aid batteries every night.
- Do not expose to excess heat, i.e., do not store on a window sill or in a hot car.
Helpful Hints
Custom hearing aids integrate disposable Hear Clear earwax protection. The
innovative wax guards prevent earwax accumulation in the hearing aid receiver.
When you need to replace your wax guards, please follow the instructions
below.
-
Insert the empty end of the application stick straight into a used wax guard in hearing aid.
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Pull straigh t out (do not twist) on a stick to remove the used wax guard.
-
Use the opposite end of a stick to firmly insert a clean wax guard straight into the hearing aid.
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Pull straight out (do not twist) to remove the stick and discard.
Download and Connect to the Thrive Hearing Control App
The Thrive Hearing Control app makes it easy to control and adjust your 2.4
GHz rechargeable hearing aids with your compatible Apple or Android device.
Downloading and connecting to the app is easy; refer to the Thrive Hearing
Control app User Guide or visit
starkey.com/thrivesupport for additional
information, such as:
- Integrated sensors and artificial intelligence features
- Automatic and custom memories
- Geotags
- Tinnitus management
- Find My Hearing Aids
- Alerts
For Thrive Hearing Control app and iOS/Android compatibility information, please visit starkey.com/thrivesupport.
Hearing Aid Information
Hearing aid model:…………………………………………………………………..
Hearing Aid Serial number: L ………………………..R………………………
Charger Serial number:…………………………………………………………..
Warranty expiration date:………………………………………………………
Memory settings, if applicable:………………………………………………
Memory # Environment/ Listening Situation Beep/Indicator
……………………………………………………………………………
………………………………………………………………………….
………………………………………………………………………….
…………………………………………………………………………..
Special instructions:…………………………………………..
…………………………………………………………………….
……………………………………………………………………….
………………………………………………………………………….
Hearing professional:………………………………………………..
Limited Warranty
This Limited Warranty provided by Starkey, to you, the original purchaser of a
Starkey hearing aid, covers your new hearing aid when sold by a hearing
professional authorized by Starkey. This Limited Warranty is a general guide
and may vary by purchase. The duration of this Limited Warranty begins when
you first take delivery of your hearing aid/charger from an authorized hearing
professional and ends thirty-six (36) or twenty-four (24) months later
(“warranty period”):
36 months: Evolv AI 2400, Charger
24 months: Evolv AI 2000/1600/1200
Limitation on Duration of Implied Warranties
IMPLIED WARRANTIES, IF ANY, ARISING BY WAY OF STATE LAW, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY AND/OR ANY IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. There is
no warranty of any nature made by Starkey beyond this Limited Warranty. No
person has authority to enlarge, amend, or modify this Limited Warranty.
Starkey is not responsible for any undertaking, representation, or warranty
(written, express, or implied) made by any hearing professional or other
person beyond those expressly set forth in this Limited Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you.
What this Limited Warranty Covers
This Limited Warranty covers only a “defect” in the workmanship performed
and/or materials used to manufacture your hearing aid.
“Defect” means the failure of the workmanship performed and/or materials used
to conform the hearing aid to Starkey’s design and manufacturing
specifications and tolerances.
Your hearing professional may have issued a warranty or service plan that goes
beyond the provisions of this Limited Warranty. Please contact him or her for
further information.
Starkey will either replace the hearing aid or repair any covered defect in
your hearing aid provided that you deliver your hearing aid to one of
Starkey’s authorized hearing professionals and notify the hearing professional
of the defect during the warranty period and within thirty (30) days of
discovering the defect. There will be no cost to you for Starkey’s repair or
replacement of the aid itself, but the hearing professional may charge a fee
for services he or she provides. Performance of warranty repairs on your
hearing aid shall not extend the duration of the warranty period. Any repairs
performed on your hearing aid after the warranty period has expired shall be
considered “goodwill” repairs, which shall not alter the terms of this Limited
Warranty.
How to Obtain Warranty Service
Deliver your hearing aid (at your expense) to the Starkey authorized hearing professional from whom you purchased it. If that professional is unavailable, visit www.starkey.com or call the toll-free telephone number on the back of the Operations Manual to locate another authorized Starkey hearing professional.
What This Limited Warranty Does Not Cover
Batteries, earmolds, accessories, or damage to your hearing aid caused by
misuse or neglect, accident, unauthorized alteration, or failure to provide
reasonable and necessary maintenance and cleaning.
Disclaimer of Consequential and Incidental Damages
THE PURCHASER SHALL NOT BE ENTITLED TO RECOVER FROM STARKEY ANY CONSEQUENTIAL
OR INCIDENTAL DAMAGES RESULTING FROM ANY DEFECT IN THE HEARING AID, INCLUDING
BY WAY OF EXAMPLE ONLY, EXPENSES TO DELIVER THE HEARING AID TO AN AUTHORIZED
HEARING PROFESSIONAL, HOTEL ROOMS, OR LOST WAGES. THIS EXCLUSION AND
DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES SHALL BE DEEMED INDEPENDENT
OF AND SHALL SURVIVE, ANY
FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY OF THIS LIMITED WARRANTY. Some
states do not allow the exclusion or limitation of consequential or incidental
damages, so the above exclusions may not apply to you.
Your Legal Remedies
THIS LIMITED WARRANTY DOES NOT “EXTEND TO FUTURE PERFORMANCE.” ANY ACTION TO
ENFORCE THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTIES MAY AND SHALL NOT BE
COMMENCED MORE THAN 90 DAYS AFTER THE EXPIRATION OF THE WARRANTY PERIOD. THE
PERFORMANCE OF REPAIRS SHALL NOT SUSPEND THIS LIMITATIONS PERIOD FROM
EXPIRING. UNDER NO CIRCUMSTANCES SHALL STARKEY BE OBLIGATED TO REFUND ALL OR
ANY PART OF THE PURCHASE PRICE OF THE HEARING AID. Some states do not allow
the reduction in the limitation period, so the above reduction in the
limitation period may not apply to you. This warranty gives you specific legal
rights. You may also have other rights which vary from state to state. This
warranty is valid only in the United States.
Product specifications may be obtained from your hearing professional.
Attention Hearing Professionals: For product specification please visit
StarkeyPro.com/Evolv-AI.
M/T Ratings
ITC/HS Rechargeable|
M
|
T
---|---|---
2
|
N/A
ITE Rechargeable|
2
|
2
For Thrive Hearing Control app and iOS/Android compatibility information,
please visit starkey.com/thrivesupport.
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Starkey logo, Starkey, Thrive, Thrive logo are registered trademarks of
Starkey Laboratories, Inc. Evolv is a trademark of Starkey Laboratories, Inc.
Starkey.com
6700 Washington Ave. S.
Eden Prairie, MN 55344
1.800.328.8602
©2021 Starkey Laboratories, Inc. All Rights Reserved. 86579-000 7/21 BKLT3124-00-EE-ST
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