TANGERINE eero 6+ Router User Guide

TANGERINE eero 6+ Router User Guide

This guide provides instructions for setting up, connecting, and configuring your eero 6+.

Get to know your device

The eero 6+ provides premium wifi performance and speeds up to a gigabit (if you have an internet plan capable of supporting this speed),* all without the premium price tag. The eero 6+ features include:

• Whole-home Wi-Fi 6 coverage up to 140 square metres per eero 6+.
• Smart technology to reduce drop-offs and provide fast, reliable wifi.
• Entertainment-ready wifi to download 4K content, stream music and play online games in confidence.
• Smart home hub functionality to control Thread and Zigbee devices (account linking required).
• Simple, app controlled and guided set up to connect devices and create a wireless mesh network.
• Supports 75+ connected devices simultaneously.
• Easy system expansion with cross compatible hardware.
• Ongoing software updates to help keep your network and data safe and secure.

If your LED is in a different state, including a different colour or is blinking/flashing, please refer to the list below:

How to set up your device

Before you start to set up your eero 6+ and network you will need the following:

Fibre to the Premises (FTTP) & Fixed Wireless

IMPORTANT: Plug your ethernet cable from your eero into your nbn® connection box’s active Uni-D port. If you’re unsure which port is active, check your nbn® ready to go email from us.

Fibre to the Curb (FTTC) & Hybrid Fibre Coaxial (HFC)

Step 4: Plug your eero 6+ to power

Plug your eero and nbn® connection box to an available power outlet. Refer to diagrams above.
Make sure you consider the following when placing your eero device in your home:

• Try not to place your eero device inside a media console or cabinet, behind or underneath any large furniture.
• Avoid placing your eero device in front, on top of or under any electronics or appliances as metal objects can block wifi signals.

Step 5: Check your status light and add devices

The status light on your eero will start flashing white as it searches for your device and then turn solid white once it finds it.

Note: If your eero light is in any other state or colour, refer to the table on page 4 or our FAQ.
If you have additional eero devices:

Select the ‘Add another eero device’ button on your screen and plug your additional eero to power. If you have a third eero device to add to your network, follow the same steps otherwise select the ‘Finish setup’ button.

Your setup is now complete you’re free to do all the things you love online like stream music, read, and play video games!

How to connect your smart home devices to your network

You can connect your smart home devices to your eero network once you have linked your eero account with your Amazon account. If you didn’t link your accounts upon sign up, you can do so by:

• Logging into the eero app.
• Navigate to the Discover tab.
• Select ‘Amazon Connected Home.’
• Tap ‘Connect to Amazon’ and login using your Amazon account.

Once your accounts are linked, your enabled devices will join the network almost instantly when plugged in and stay connected even when you change your network name or password through the Amazon Frustration-Free Setup.

How to Create Custom Settings for People on your Network

You can set custom schedules, control internet access, and apply content filters by creating profiles through the eero mobile app.

• Select the ‘Home’ tab and tap on the + symbol in the top right corner of the screen.
• Select ‘Add a Profile’ from the pop-up menu.
• Add a profile name.
• Select which devices to add to a profile.
• Tap ‘Done’.

How to customise profile settings:

• Select the ‘Home’ tab and tap the profile or device for which you want to set a schedule.
• Select ‘Add a Scheduled Pause’.
• Update the schedule name, start time, end time, and frequency for the scheduled pause, then tap ‘Save’.

Other important information

1 Year Manufacturer’s Warrant y

In addition to any rights or remedies you may have under the Australian Consumer Law, your eero device also comes with a 1-year limited manufacturer’s warranty from the date of purchase that covers faults with eero devices purchased from Tangerine (subject to certain exclusions). Please see our Hardware Warranty Information for further information, including how you can contact us to submit a warranty claim.

eero Secure Subscription at no additional cost

When you purchase an eero device from Tangerine, we will provide you with an ongoing subscription to eero Secure at no additional cost for use with a compatible Tangerine internet service.*

eero Secure protects your growing online life by helping to keep your family’s personal information, connected devices, and network protected from online threats. eero Secure also gives you access to
advanced parental controls, including content filters and the ability to block and allow individual sites to help keep your family safe from the content they’re not ready for.

*eero Secure subscriptions are subject to Tangerine’s Standard Form of Agreement – Part I and other applicable policies available on our Policies page.

The features of eero Secure include (subject to change from time to time on provision of reasonable notice):

Need support?

For further information on the eero 6+ please refer to our website.
For a more comprehensive user guide, you can view the eero 6+ User Guide here.
Alternatively, for Customer Service and troubleshooting, contact our team on 1800 211 112.

tangerinetelecom.com.au

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