bbpos Chipper 3X BT Card Reader User Guide

bbpos Chipper 3X BT Card Reader

Index & Accessories (Fig.1)

Package Contents

• Device                              X1
• USB-A to USB-C cable    X1
• Lanyard                            X1
• Quick Start Guide            X1

Application Download & Installation

This device can support either iOS & Android.

1. Please download the official application from app stores before operation .
2. Please follow app instructions to register and login for proper operation.
3. For any questions, please contact the official application developer.

Quick Start Procedures

STEP 1
Connect USB-C charging cable to charge the device as shown to the right.

Download the official application from APP Store or Google Play Store.

ChipperTM 3X BT is powered by an internal Lithium Polymer rechargeable battery pack that cannot be removed or replaced. Before first use, charging is required for approximately two to three hours. To prevent potential electrical damage to the ChipperTM 3X BT , please be recommended to use the USB-C cable provided with the packaging only.

STEP 2
Turn on the device pairing function of your smartphone/tablet. Then, press ” ” to turn on the ChipperTM 3X BT.

** Please ensure that Bluetooth® function of your smartphone/tablet is ON before device pairing.

STEP 3
Select ChipperTM 3X BT in the Scanned Device List on your smartphone/tablet. Then, your ChipperTM 3X BT is connected and blue LED will ON.

STEP 4:
You can follow your application instruction to start the transaction process, then swipe, insert or tap card to complete the transaction.

** If you pay via swiping card or inserting EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction. If you pay using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking.

NFC Status indicators

Cautions & Important Notes

• Ensure the device is fully charged before use.
• Please ensure magstripe/ EMV chip of the card is facing the right direction when swiping or inserting card.
• The NFC card should be tapped within 4 cm range on top of the reader mark.
• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint or insert foreign object into the device. Doing any of which will damage the device and void the Warranty.
• Don’t immerse the device into water and place near washbasins or any wet locations. Don’t spill food or liquid on the devices. Don’t attempt to dry the device with external heat sources, such as microwave or hair dryer. Don’t use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only.
• Don’t use any sharp tools to point the internal components, connectors or contacts, doing which may lead to device malfunction and void the Warranty simultaneously.

Product Specifications

Functions|

• EMV chip card reader (ISO 7816 compliant class A, B, C card)
• Magnetic stripe card reader triple track (track 1, 2 & 3)
• NFC Card Reader (EMV contactless, ISO 14443A/B)
• Over-the-air firmware update
• Over-the-air key update

---|---
Communication Interface| Bluetooth® 4.2, USB
Power & Battery| Lithium polymer rechargeable battery 520mAh, 3.7V
Charging| Via USB-C
Swipe Speed| 15cm/sec – 100cm/sec
LED Indicator| All LEDs off – button release to power down
Red LED on – device starting up / Charging battery
Red LED off – fully charged
Red LED flashing – low battery / Critical low battery
Blue LED on – bluetooth is connected
Blue LED flashing – standby mode / waiting for connect bluetooth or bluetooth is disconnected
NFC LED Indicator| Connecting with POS terminal – First LED flashing Ready for NFC Reading – First LED on Success Reading – 4 LEDs on in consecutive order Transaction Completed – One “BEEP” sound  Errors – Two “BEEP”sound Power off – All LEDs off
Key Management| DUKPT, MK/SK
Encryption Algorithm| TDES, AES
Support Operating System| Android 5.0 or above iOS 6.0 or above Windows Phone 8 MS Windows
Product Size| 66.6 x 59.7 x 18.5mm / 2.62 x 2.35 x 0.73inch (approx.)
Product Weight| 76g / 2.68oz (approx.)
Operating Temperature| 0°C – 45°C (32°F – 113°F)
Operating Humidity| Max 95%
Storage Temperature| -20°C – 55°C (-4°F – 131°F)
Storage Humidity| Max 95%

Troubleshooting

• Please press the power on button to restart your device.
• Please check if you can find the device’s “Serial Number” (Shown on the back of device) in the “Scanned Device List” of your smartphone or tablet.

Device lost the connection with your smartphone or tablet when the device is auto-off.|

• Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again.
• The device may be at lower battery level, please use the USB cable to recharge it, then retry.
• Please ensure the device or smartphone/tablet is within the reception range.

Device does not work with your phone or tablet|

• Please ensure the Bluetooth ® function of your smartphone or tablet is turned on.
• Please check the version of your operating system is supported for this device’s operation.

Device cannot read your card successfully|

• Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again.

• The device may be at lower battery level, please use the USB cable to recharge it, then retry.

• Please ensure the device or smartphone/tablet is within the reception range.
  Swiping or inserting card

• Please check if the device has power when operating and ensure devices are connected.

• Please check if the application instructs to swipe, insert or tap card

• Please ensure that there is no obstacle in the card slots

• Please check if the magstripe or chip of the card is facing the right direction when swiping or inserting card.

• Please ensure that your phone/ tablet is a supported model for this device’s operation

• Please swipe or insert card with a more constant speed.
  Tap Car

• Please check if your card supports NFC payment

• Please ensure if your card is placed within 4 cm range on top of the NFC marking

• Please take out your NFC payment card from wallet or purse for payment to avoid any interference.

Device has no response|

• Please use a paper clip to press the reset button at the bottom for reboot.

Warranty

• Any damage or defects caused by a failure to follow the instruction which relate to this device or as the result of an accident, abuse, misuse, misapplication, product modification, improper voltage or current, acts of God, shipping damages or loss, or damage caused by service performed by anyone other than our company are expressly excluded from the warranty stated below.
• We are not under any obligation to support the device for all operating environments, including but not limited to, interoperability with all current and/ or future versions of software or hardware.
• Please contact the dealer for any warranty or customer support services. Any repair of the device by yourself will void the Warranty.

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimetres between the radiator and your body

FCC Caution Statements:

FCC Supplier’s Declaration of Conformity:

BBPOS / Chipper 3X BT (CHB30)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation

BBPOS Corp.
970 Reserve Drive, Suite 132 Roseville, CA 95678 www.bbpos.com

Caution:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit difierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Need Help?
E:sales@bbpos.com | T: +852 3158 2585

Room 1903-04, 19/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong www.bbpos.com
©2020 BBPOS Limited. All rights reserved. BBPOS and Chipper™ are either trademark or registered trademarks of BBPOS Limited. iOS is the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark of Microsoft Corporation in the United States and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners.All details are subject to change without prior notice.

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