bbpos WisePad 3S mPOS Solution with EMV Chip and PIN User Guide
- June 5, 2024
- bbpos
Table of Contents
Wiseman 3S mPOS Solution with EMV Chip and PIN
**User Guide
**
WisePadTM 3S
mPOS Solution with EMV Chip & PIN as well as NFC functionality
Supported Operating System: iOS, Android
Index & Accessories (Fig.1)
Index & Accessories (Fig.1)
Package Contents
Device…………………………… x 1
USB-C cable……………………. x 1
Quick start guide ……………………x 1
Quick Start Procedures
STEP 1
Connect the USB-C charging cable to charge the device as shown to the right.
Play Store. WisePadTM 3S is powered by an internal Lithium Polymer
rechargeable battery pack that cannot be removed or replaced. Before first
use, charging is required for approximately two to three hours. To prevent
potential electrical damage to the WisePadTM 3S, please be recommended to use
the USB-C cable provided with the packaging only.
STEP 2
Turn on the device pairing function of your smartphone/tablet. Then, press ” ”
to turn on the WisePadTM 3S.
Please ensure that the Bluetooth® function of your smartphone/tablet is ON
before device pairing.
STEP 3**
Select WisePadTM 3S in the Scanned Device List on your smartphone/tablet.
Then, pair with WisePadTM 3S with Pairing PIN. And now your WisePadTM 3S is
connected.
STEP 4:
You can follow your application instruction to start the transaction process,
then swipe, insert or tap the card to complete the transaction.
** If you pay via swiping a card or inserting an EMV IC card, please ensure
that the magstripe or EMV chip of the card is facing the right direction. If
you pay using an NFC card, please ensure you tap the NFC payment card within a
4cm range on top of the screen.
On-Screen Transaction Status
Product Specifications
| Display | 2.4″ (320 x 240) Backlit color display |
|---|---|
| Features & Functions | •EMV/PBOC Chip card reader (ISO 7816 Compliant Class A, |
B, C card)
•NFC Reader (EMV contactless, ISO 14443A/B)
•Triple track magnetic stripe card reader
•Secure PIN pad
Status Indicator| On-Screen indicator
Communication Interface| mPOS model – Bluetooth® BLE 4.2, USB-C Docking
contact
Power & Battery Charging| Li-polymer battery, 3.7V, 800mAh Via USB-C or
Docking contact (Charging cradle optional)
Supported OS| Android 4.2 or above, iOS 6.0 or above, Windows 8 or above
Operating Temperature| 0°C – 45°C (32°F – 113°F)
Operating Humidity| Maximum 95%
Storage Temperature| -20°C – 55°C (-4°F – 131°F)
Storage Humidity| Maximum 95%
Dimensions| 69.7 x 121.7 x 17.7 mm / 2.74 x 4.79 x 0.7 inch (approx.)
Weight| 145 g / 5.11 oz (approx.)
Troubleshooting
| Problems | Recommendations |
|---|---|
| The device cannot be paired | · Please press & hold the power on/off button to |
restart your device.
· Please check to see if you can find the WisePad 3’s “Serial Number” (shown
on the back of the device) in the “Scanned Device List” of your smartphone or
tablet.
Display turned off automatically| · The display may turn off after entering
the “SLEEP MODE” to save power. Please press and hold the power on/off button
to restart it.
· The device battery may have discharged, please use the USB cable to recharge
it and then retry.
The device has lost connection with your smartphone or tablet| · Please press
and hold the power on/off button to turn on the device again. The device will
automatically connect with your smartphone or tablet again.
· The device may be at lower battery level, please use the USB cable to
recharge it and then retry.
· Please ensure that the device and the smartphone / tablet are within the
Bluetooth reception range.
The device cannot read your card successfully through the NFC reading| ·
Please check that your card supports NFC payment.
· Please ensure if your card is placed within 4cm range on top of the NFC
marking.
The device cannot read your card successfully through the NFC reading| ·
Please check if your card supports NFC payment.
· Please ensure that your card is placed within 4cm of the NFC symbol on the
display.
· Please take your NFC payment card from your wallet or purse for payment to
avoid any interference.
Device Tampered| WisePadTM 3S has several tamper detection mechanism. When a
device is tampered (self protected), all secret/sensitive information stored
inside the device is erased and the device cannot be used.
· A tampered message will be displayed on device’s screen.
· Please contact the service provider if the device is tampered.
Problems Device cannot read your card successfully| · Please check to see if
the WisePad 3S has power and make sure that it is connected to your
phone/tablet
· Please make sure that there is no obstacle in the card slots.
· Please make sure that the chip of the card is facing the right direction
when inserting card.
· Please ensure your phone/tablet is a supported model for this device’s
operation.
· Please insert card with a more constant speed.
---|---
The device has no response| · Please use a paper clip to press the reset
button near USB-C connector for reboot.
CAUTION & IMPORTANT NOTES
-
Be sure to turn on the Bluetooth® function of your smartphone or tablet before use.
-
Please fully charge your WisePadTM 3S before use
-
Please ensure the EMV chip of the card is facing the right direction when
inserting card. -
Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert foreign objects into the device. Any of these actions will void the Warranty.
-
Don’t immerse the device into water and place it near any wet locations. Don’t spill any food or liquid onto the device. Don’t attempt to dry the device with external heat sources such as a microwave or hair dryer.
-
Don’t use any corrosive solvent or water to clean the device. It is recommended that you use a dry cloth to clean the surface only.
-
Don’t insert any sharp tools to into the internal components or connectors. Any of these actions may lead to malfunction and will void the Warranty.
-
Don’t try to disassemble the device to repair it. Please contact your dealer for repair and maintenance.
FCC Caution Statement
FCC Supplier’s Declaration of Conformity
BBPOS / Wisepad 3S (WPS32)
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
BBPOS Corp. 970 Reserve Drive, Suite 132 Roseville, CA 95678
www.bbpos.com
Email: sales@bbpos.com
Tel: +852 3158 2585
Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
California Proposition 65 Warning
Warning: This product can expose you to chemicals, which are known to State of
California to cause cancer.
For more information go need Help?
E: sales@bbpos.com
T: +852 3158 2585
Complies with IMDA Standards DA107248
Conforme aux normes IMDA DA107248
Room 1903-04, 19/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong
Kong www.bbpos.com
©2017 BBPOS Limited. All rights reserved. BBPOS and WisePadTM are either
trademark or registered trademarks of BBPOS Limited. iOS is the trademark of
Apple Inc. AndroidTM is a trademark of Google Inc.
Windows® is a registered trademark of Microsoft Corporation in the United
States and/or other countries.
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under
license.
Other trademarks and trade names are those of their respective owners. All
details are subject to change without prior notice.
Revise v4 / 20220621