WIDEX Moment MBR3D BTE Behind-the-Ear Hearing Aids Instructions

WIDEX Moment MBR3D BTE Behind-the-Ear Hearing Aids

YOUR HEARING AID

(To be filled out by your hearing care professional)
This is a list of possible programs for your hearing aid.
For further information on the use of these programs, see Customization.
Your hearing aid programs:

The program names in the table are the default names. If you have chosen to use some of the other names available, write the new names in the table. That way you will always know which programs you have in your hearing aids.

Read the instructions
Carefully read the user instructions in this booklet and in the booklet “Ear- sets for Widex hearing aids” before you start using your hearing aid. You should also read the user instructions for the charger.

Sound streaming and wireless control
The hearing aid allows sound streaming and direct wireless control from smartphones and other devices via DEX. For more help and information contact your hearing care professional or visit: https://global.widex.com.
The hearing aid works wirelessly with the MOMENT app. We take no responsibility if the hearing aid is used with any third-party app or if the app is used with any other device. Read more about the app in the booklet.

IMPORTANT SAFETY INFORMATION

Read these pages carefully before you begin using your hearing aid.

• Hearing aids and batteries can be dangerous if swallowed or used im-properly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.
• Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.
• Contact your doctor or hearing care professional immediately if you sus-pect you may have an ear infection or an allergic reaction.
• Contact your hearing care professional if the hearing aid doesn’t feel comfortable, or if it doesn’t fit properly, causing irritation, redness or the like.
• Remove your hearing aids before showering, swimming or using a hair dryer.
• Do not wear your hearing aids when applying perfume, spray, gel, lotion or cream.
• Do not dry your hearing aid in a microwave oven – this will ruin it.
• Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.
• Never use your hearing aids in environments where there may be explo-sive gases, such as in mines.
• Keep hearing aids, their parts, accessories and batteries away from chil-dren and mentally disabled people.
• Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.
• Your hearing aids contain radio communication technology. Always ob-serve the environment in which you are using them. If any restrictions ap-ply, you must take precautions to comply with these.
• Your device has been designed to comply with international electromag-netic compatibility standards. However, there is still the possibility that it may cause interference with other electrical equipment. If you experience interference, keep a distance to other electrical equipment.
• Please note that streaming sound to your hearing aids at a high volume can prevent you from hearing other important sounds such as alarms and traffic noise. In such situations make sure to keep the volume of the streamed sound at a suitable level.
• Your hearing aid is very powerful and it can play sounds that exceed a level of 132 dB. There may therefore be a risk of damaging your remaining hearing.
• Do not expose your hearing aids to extreme temperatures or high humid-ity, and dry them quickly if they get wet or if you perspire heavily.
• Do not use any kind of liquid or disinfectant to clean your hearing aid.
• Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid is damaged while you are wearing it and small fragments are left in your ear canal, seek medical attention. Never try to take out the fragments yourself.

Welcome
Congratulations on your new hearing aid. This hearing aid is powered by a rechargeable lithium-ion battery and must be used with the charger model WPT202. The battery is built-in and you cannot replace this. We recommend that you use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users do not usually get the full benefit of a hearing aid.
NOTE
Your hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary.

Your hearing aid at a glance
The illustration shows your hearing aid without the ear-set. For further in- formation on the ear-set see the ear-set manual. The ear-set consists of a tube and an ear-tip or earmould, and it is the part of your hearing aid that you wear inside your ear.

1. Microphone opening
2. Program button /On/off switch
3. Volume control
4. Light indicator
5. Hook
6. Identification plate (model and serial number)
7. Left/right identifica-tion. Blue indicates your left hearing aid, while red is for your right hearing aid.

Please note that the hook is fixed to the hearing aid and should not be removed.

CONDITIONS FOR USE

Indications for use
The hearing aids are indicated for individuals older than 36 months with a range of hearing loss from minimal (10 dB HL) to severe-to-profound (105 dB HL) and all hearing loss configurations. They are to be programmed by licensed hearing care professionals (audiol-ogists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation. Hearing aids with rechargeable batteries Hearing aids with rechargeable batteries should NOT be used by children younger than 36 months or mentally disabled people.

Intended use
The hearing aids are intended as air conduction amplification devices to be used in everyday listening environments. The hearing aids may be equipped with the Zen program, intended to provide a relaxing sound background (i.e. music/noise source) for adults who desire to listen to such a back-ground in the quiet.

Charging
We recommend that you charge your hearing aid daily. This illustration shows your charger at a glance:

1. Charging wells
2. Light indicators
3. Hinged cover
4. Micro USB port

For further information on how to charge your hearing aid, see the user in- structions for the charger.

Use time and charging time
Charging your hearing aid fully will take approximately 4 hours. If you charge your hearing aid for half an hour, you have approximately 4 hours of use. When the hearing aid is fully charged, you can use it for at least 24 hours in normal hearing environments before the next charge.

When you hear the battery alarm indicating low power, you will have ap- proximately 3-4 hours of normal use. The hearing aid turns off when the battery power is critically low. Hearing loss, sound environment and streaming are factors that affect the estimated use time. For example, if you use the streaming service, you will reduce the use time of the hearing aid.

Operating and charging conditions
Your hearing aid has been designed to operate in everyday situations, and it works in environmental conditions that are comfortable for you. You can wear your hearing aid during flights, but you should remove it before show-ering, swimming, and sleeping.

Operating conditions

Charging conditions

|

Minimum

|

Maximum

Temperature| 0°C (32°F)| 30°C (86°F)
Humidity| 10% rH| 95% rH

Long-term storage when not in use
If you plan to not wear your hearing aid for a longer period of time, charge it fully and store it in the end-user case you received with the hearing aid. Re-member to turn off the hearing aid before storage Every 6 months you will have to charge the hearing aid to avoid an unre-coverable deep-discharge of the battery. A deep-discharged battery can no longer be charged and has to be replaced. We would however recommend recharging more frequently than every 6 months.

Storage and transport conditions
Your hearing aid is sensitive to extreme conditions such as high tempera- tures. It should not be stored or transported in direct sunlight, but only with-in the following conditions.

Storage conditions

Recommended temperature is 10°C to 25°C.

Transport conditions

You can find technical data sheets and additional information on your hear-ing aids on https://global.widex.com.

DAILY USE

Turning the hearing aid on and off
You can turn the hearing aid on in two ways:

1. Press and hold the push button for a few seconds. After another few seconds, the light indicator on the volume control will flash green and the hearing aid will play a sound signal to indicate that it is on, unless you have agreed with your hearing care professional to deactivate this function.
2. Remove the hearing aid from the charger. It will turn on automatically after a few seconds. The light indicator on the volume control will flash green and the hearing aid will play a sound signal to indicate that the hearing aid is on.

You can turn the hearing aid off in two ways:

1. Place the hearing aid in the charger and the charging starts.
2. Press and hold the push button for a few seconds. A final tone will sound and the light indicator on the volume control will flash red.

Putting on and removing the hearing aid
Putting on the hearing aid

1. Insert the ear-set in the ear while holding the lower part of the tube/earwire. Pulling the outer ear upwards and backwards at the same time can be helpful.
2. Then place the hearing aid behind the ear. The hearing aid should rest comfortably on the ear, close to your head.

Your hearing aid can be fitted using different types of ear-sets. See the sep- arate ear-set manual for more information about your ear-set.

Removing the hearing aid

Start by removing the hearing aid from behind the ear. Then take the ear-set carefully out of the ear canal while you hold the lower part of the tube/earwire.

CUSTOMIZATION

Programs
This is an overview of programs that you can select from. Ask your hearing care professional for guidance.

The names in the list of programs are the default names. Your hearing care professional can also select an alternative program name from a preselected list. Then it is even easier for you to select the right program in each listen-ing situation.

Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature. Ask your hearing care professional if you could benefit from this. If your needs and preferences change over time, your hearing care profes-sional can easily change your program selection.

The Zen program
Your hearing aid may be provided with a unique optional listening program called Zen. It makes musical tones (and sometimes a rushing noise) in the back-ground.

If you perceive a decrease in loudness or tolerance of sounds, speech not to be as clear, or worsening tinnitus, contact your hearing care professio-nal.
Use of the Zen program may interfere with hearing everyday sounds, in-cluding speech. It should not be used when it is important to be able to hear such sounds. Switch the hearing aid to a non-Zen program in these situations.

Sound and light indicator signals
Ask your hearing care professional to turn the sound or light indicator sig- nals off if you do not need them.

Program sound signals
Your hearing aid plays sounds to inform you which program you have acti-vated or that you have changed program. These sounds may be Smart-Speak (spoken messages) or SmartTones (beep signals), depending on how your hearing care professional has fitted your hearing aid.

Push button sound and light indicator signals
Note that this function can be deactivated by your hearing care professional.

Lost partner
Your hearing care professional can turn on a feature in your hearing aid that warns you whenever it loses contact with the hearing aid in the opposite ear. You will hear a spoken message in your ear.

Sound and program adjustment

MOMENT app
You can connect your smartphone to your MOMENT hearing aid with the MOMENT app to stream sound and control the functions of the hearing aid. For example, you can personalize your listening experience, change pro-grams, and adjust or mute the sound in your hearing aid.

Remote control
If you have a remote control, you can also change program or adjust the sound manually to achieve more comfort or more audibility, depending on your needs and preferences. For more information on how this works, con-sult your hearing care professional.
Your hearing aid adjusts the sound automatically according to your sound environment.
You can also adjust the sound manually to achieve more comfort or more audibility, depending on your needs and preferences. For more information on how this works, consult your hearing care professional.
Depending on the hearing aid settings and features, any sound adjustment you make will affect both hearing aids.
Each time you operate the volume control, you will hear a beep-tone unless your hearing care professional has deactivated this function. When you reach the maximum or minimum setting, you will hear a steady tone.

To mute your hearing aid do as follows:

• Keep pressing the lower part of the volume control until you can hear the steady sound

To turn the sound on again:

• Press the upper part of the volume control or
• Change program

Any adjustment of the volume will be cancelled when you turn off your hearing aid or if you change program.

Using a smartphone with your hearing aid

When you use a smartphone, hold it in front of you so that the microphone on the phone is close to your mouth. This way you will experience the best sound during your phone call.

PAIRING WITH YOUR SMARTPHONE

Connecting with your smartphone via Bluetooth
To pair your hearing aid and smartphone you need to restart your hearing aid. Do as follows:

1. Restart your hearing aid.
2. Keep the hearing aid close to your phone and follow the instructions in the MOMENT app. The light indicator will flash green to indicate that the pairing is successful.
3. The hearing aid and smartphone are now ready for use.
   NOTE
   Your hearing aid is only in pairing mode for three minutes after you restart it. You might need to restart it again if you do not pair it in time.

How to connect the hearing aid to the app
When you have paired your hearing aid with your smartphone (in the set-tings menu), open the MOMENT app and it automatically connects to the hearing aid.

How to turn off the Bluetooth connection
Go to the More menu in the MOMENT app and select “Hearing aid Blue-tooth” to turn off the Bluetooth connection. Bluetooth will reconnect once the hearing aid has been restarted.

CLEANING

Cleaning your hearing aid every day will make it more effective and more comfortable to wear.

Wipe the hearing aid off with a soft, dry cloth. If the microphone openings are blocked, contact your hearing care professional. If you notice any dust or dirt in the microphones, gen-tly blow it away or wipe it off with a soft cloth.

Dry your hearing aid quickly if it gets wet, or if you perspire heavily. For information on how to clean the ear-set, see the ear-set manual.

Tools
With your hearing aid, you will receive the following cleaning tools:

1. Cloth
2. Brush for ear-set
3. Long wax-removing tool for ear-set
4. Short wax-removing tool for ear-set

Drying box

The WIDEX drying box for drying your hearing aid and ear-set dehumidifies the hearing aid and ear-set to avoid failure due to moisture.

• Operating time: 45 minutes
• Maximum temperature: 40°C (104°F)

ACCESSORIES

You can use a variety of accessories with your hearing aid. Ask your hearing care professional if you could benefit from using these ac-cessories.

Available in some countries only.

TROUBLESHOOTING

These pages contain advice on what to do if your hearing aid stops working or if it doesn’t work as expected. If the problem persists, contact your hear-ing care professional.

NOTE
This information covers only the hearing aid. See the “Ear-sets for Widex hear-ing aids” user manual for information specific to your ear-set. If the problems persist, contact your hearing care professional for assistance.

TRAVELLING ON AN AIRPLANE

The hearing aid and the charger are allowed in both hand luggage and checked luggage. You need to turn off the Bluetooth connection on the hearing aid by using the app. There is no risk of transmitting from the hearing aid’s 2.4 GHz radio transmitter as long as the hearing aid is not connected to the mobile phone.

REGULATORY INFORMATION

FCC and ISED statements
FCC ID: 2AXDT-MBR3D
IC: 26428-MBR3D
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the in- structions, may cause harmful interference to radio communications. How-ever, there is no guarantee that interference will not occur in a particular in- stallation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•  Consult the dealer or an experienced radio/TV technician for help.
  NOTE:
  This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or oper- ating in conjunction with any other antenna or transmitter. Changes or modifications to the equipment not expressly approved by WSAUD A/S could void the user’s authority to operate the equipment.
  ISED Statement / Déclaration d’ISED

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-ex-empt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économi-que Canada applicables aux appareils radio exempts de licence. L’exploita-tion est autorisée aux deux conditions suivantes:

1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

ISED RADIATION EXPOSURE STATEMENT:
This equipment complies with ISED RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ISED EXPOSITION AUX RADIATIONS:
Cet équipement est conforme avec ISED les limites d’exposition aux rayonnements défi nies pour un contrôlé environnement. Cet émetteur ne doit pas être co-localisés ou fonctionner en conjonction avec une autre an-tenne ou émetteur.

EU directives
Directive 2014/53/EU
WSAUD A/S hereby declares that this MBR3D is in compliance with the es-sential requirements and other relevant provisions of Directive 2014/53/EU.
The MBR3D contains radio transmitters operating at: 10.6MHz, -30 dBμA/m @10m; 2.4 GHz, Max 1.0mW.
A copy of the Declaration of Conformity according to 2014/53/EU can be found at:
https://global.widex.com/doc
To avoid potential degradation of radio performance, your device should be separated by at least 25 cm (10 inches) from other radio communications equipment.

Information regarding disposal

Do not dispose of hearing aids, hearing aid accessories and charger with or- dinary household waste. Hearing aids, hearing aid accessories and charger should be disposed of at sites intended for electrical waste and electronic equipment, or given to your hearing care professional for safe disposal.

SYMBOLS

Symbols commonly used by WSAUD A/S in medical device labelling (la- bels/IFU/etc.)
Symbol Title/Description

Documents / Resources

| WIDEX Moment MBR3D BTE Behind-the-Ear Hearing Aids [pdf] Instructions
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