WIDEX DEX Sound Assist Instruction Manual

WIDEX DEX Sound Assist

YOUR WIDEX SOUND ASSIST DEVICE

Welcome
Thank you for choosing this product to further enrich your audio experience. Before you start using this device, please read these instructions carefully to learn about features and functionalities.

NOTE
Your device may not look exactly as illustrated. We reserve the right to make any changes considered necessary.

Intended use
The device is intended to transmit audio from the built-in microphones to supported hearing aids to improve speech understanding in noisy situations. The device can also receive audio from multiple sources (analog and digital)and transmit the audio wirelessly to the supported hearing aids. Further, the device can be used as a remote control to adjust the supported hearing aids to different listening situations

Warnings

Strangulation hazard when neck loop or charging cable gets entangled in moving mechanical parts of machines for example.

• Use only the delivered breakaway neck loop. It will automatically detach when entangled.
• Do not use neck loop or charging cable for children under the age of twelve.
• Your device should be stored and transported within the temperature of 20 °C to +55 °C (-4 °F to 131 °F) and humidity ranges of 10-95 % RH.
• Your device is designed to operate at temperatures during charging of +0 °C to +40 °C (32 °F to 104 °F) and during use at temperatures of -10 °Cto +40 °C (14 °F to 104 °F), at humidity ranges of 10-95 % and under atmospheric pressures of 750-1060 mBar.
• Risk of injury or electrical shock caused by damaged devices. Do not use obviously damaged devices and return them to point of sale.
• Never dry your devices in the micro-wave or oven.
• Keep the device protected from dust or external particles.
• We recommend using a 5 V up to 500 mA micro USB adaptor.
• Do not leave the device unattended while charging.
• Do not dispose of this device into fire or a hot oven and do not crush or cut the device, as this can result in an explosion.
• Do not use or wear the device in mines or other areas with explosive gases, including while refuelling a vehicle.
• Do not leave the device in an extremely high temperature surrounding environment, as this can result in an explosion or the leakage of flammable liquid or gas.
• Do not subject the device to extremely low air pressure, as this can result in an explosion or the leakage of flammable liquid or gas.
• When the device is connected via micro USB cable to external mains-operated equipment such as a charger, PC, audio source or similar, this equipment must comply with IEC 60950-1, IEC 62368-1, IEC 60601-1 or equivalent safety standards.
• Only the accessories and cable that are included in the sales box must be used. Using cables other than those specified or provided may result I increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation.

You can find more information on https://global.widex.com

Sound Assist at a glance

Illustration 1

• 1.1 Volume buttons (+/-)
• 1.2 Program button
• 1.3 Microphones
• 1.4 push-button
• 1.5 In-use light indicators
• 1.6 Power/mode button
• 1.7 Battery light indicator
• 1.8 Mode light indicators
• 1.9 Micro USB port
• 1.10 Integrated metal clip for attachment/stability on tabletop

Illustration 2

• 2.1 Micro USB cable
• 2.2 Neck loop
• 2.3 User instructions
• 2.4 Power adapter

USING SOUND ASSIST

All instructions are supported by illustrations found in the folded front and back covers.

Pairing the device
Sound Assist must be paired to your hearing aids before you pair with other devices.

Pairing to your hearing aids:

1. Make sure that Sound Assist is turned off.
2. Restart your hearing aids. The hearing aids will then be in pairing mode for 3 minutes.
3. Press the volume up button (+) and the power/mode button (1.6) simultaneously for 3 seconds until the in-use light indicators (1.5) are glowing blue.
4. Make sure that the Sound Assist and your hearing aids are within 1 m range of each other.
5. The pairing sequence will start automatically.
6. The in-use light indicators (1.5) will briefly flash green, when the pairing is successfully completed.
   The Sound Assist can only be paired to one set of hearing aids. To pair a new set of hearing aids, you must perform the same steps and the new pairing will overwrite the existing one.

Pairing to your smartphone or other device:

1. Turn off your Sound Assist.
2. Activate Bluetooth on your smartphone/device.
3. Press the volume up button (+) and the power/mode button (1.6) simultaneously for 3 seconds until the in-use light indicators (1.5) are glowing blue.
4. Make sure that Sound Assist and your phone/device are within 1 metrerange of each other.
5. Go to the Bluetooth menu on your smartphone/device and pair by selecting Sound Assist from the list of available devices.
6. The in-use light indicators (1.5) will briefly flash green, when the pairing is successfully completed.

Sound Assist can be paired with up to 8 Bluetooth devices and actively connected to 1 Bluetooth device.

To reset hearing aid and phone/device pairings:

1. Turn off your Sound Assist.
2. Press the volume down button (-) and the power/mode button (1.6) simultaneously for 5 seconds.
3. When the pairing list is resetting, the in-use indicators (1.5) will start flashing yellow.
4. When the reset is completed, the Sound Assist will turn off

Range

Function Max ranges

• Remote microphone 8 m from hearing aid to the device
• Bluetooth streaming 10-15 m from Bluetooth device to the device
• Partner microphone 20 cm from speaker to the device
• Tabletop microphone 1.5 m from speaker to the device

Turning Sound Assist on and off
To turn on and off, press and hold the power/mode button (1.6) for 2 seconds.

Changing the operating mode
The Sound Assist has three operating modes: Remote Microphone, Bluetooth and Telecoil. The current operating mode is shown by the three mode light indicators (1.8).
When the device is turned on, press the power/mode button (1.6) briefly to toggle between the device modes.

Adjusting stream volume
Turn the volume of streamed sound up (+) and down (-) by briefly pressing one of the two volume buttons (1.1).

Room off, i.e. is the possibility of shutting out surrounding sounds in the room by muting the hearing aid microphones while streaming audio from your device. The function is activated by a long press on the volume down button (-) and deactivated by a long press on the volume up button (+).

Button lock

The buttons on the device can be locked to prevent them from being unintentionally activated. Press volume up (+) and program button (1.2) simultaneously to lock and unlock the buttons.

The in-use light indicators (1.5) flash white twice to indicate that the buttons have been locked or unlocked.

Wearing the Sound Assist

Sound Assist can be carried by use of the integrated metal clip (1.10). It can be attached directly on to the garment or on the neck loop (2.2) (illustration 4).

Remote microphone features

Partner microphone (illustration 5): When a single speaker is wearing the Sound Assist, the device automatically streams the voice of the conversation partner to the hearing aid.

Tabletop microphone (illustration 6): For a setting with multiple speakers, Sound Assist can be used as a tabletop microphone. When placing the device on a flat surface, e.g. on the table at a dinner party, it will automatically stream the voices to the hearing aid.
If you want to focus on a single speaker, it is possible to lock the listening direction and manually point at the speaker you want to listen to. To lock the listening direction, press and hold the push-button (1.4) until the top inuse light indicator is solid green. The direction will be locked regardless of device orientation. Press and hold the push-button again to unlock the listening direction.

Muting the microphones
In all remote microphone scenarios, the microphones can be muted and unmuted by briefly pressing the push-button (1.4).

Bluetooth streaming features

In Bluetooth mode, the Sound Assist can be used for handsfree phone calls and audio streaming from a connected Bluetooth device to your hearing aid (illustration 3).
Handsfree phone calls
The Sound Assist will allow you to accept, decline and end phone calls and the built-in microphones (1.3) will pick up your voice during a call.

Incoming calls

• Answer Press push-button (1.4) briefly and speak into Sound Assist’s microphone (1.3).
• End Press push-button (1.4) briefly.
• Reject Press and hold push-button (1.4) for 2 seconds.

Outgoing calls

• Call up Start the call on the connected phone or make a request via the phone’s voice assistant. Once connected, speak into Sound Assist’s microphone.

How to activate the Voice Assistant
In Bluetooth mode, you can activate the Voice Assistant on a connected device, except for when you are in an active phone call.
Sound Assist must be connected to a Bluetooth device with a Voice Assistant enabled to activate the Voice Assistant support.
Press and hold the push-button (1.4) for 2 seconds, and make your voice command.

Audio streaming
You can use Sound Assist to stream audio from any Bluetooth source to your hearing aid. Simply activate streaming on your connected device

• Play/pause Press the push-button (1.4) briefly
• Next track Press the push-button (1.4) twice
• Previous track Press the push-button (1.4) three times

NOTE
Handsfree phone calls and audio streaming from connected Bluetooth sources isonly possible in Bluetooth mode.

Telecoil streaming
When Sound Assist is in Telecoil mode, it will stream sound from any Telecoil nearby. This means that users of hearing aids without Telecoil can connect to Telecoil systems.
When streaming Telecoil audio it is important that the device is oriented with the power/mode button (1.6) pointing upwards. Wearing the Sound Assist by the neck loop is advised.
To suspend the stream, press the push-button (1.4) briefly. Press again to resume the stream.

Remote control features

When not used for streaming, Sound Assist can be used as a remote control for your hearing aids, if you want to change program or adjust volume. Touse your Sound Assist for this, first select Bluetooth mode.

Changing program
Press the program button (1.2) briefly to change program on your hearing aid.

If your hearing aid is programmed with the special Zen+ program, you access this by a long press on the program button (1.2). Short presses on the program button will then allow you to choose from among any available Zen styles.
You return to the standard listening programs with a long press of the program button.
Adjusting the sound
For adjusting the volume, press the volume up button (+) briefly to raise the volume, and press the volume down button (-) briefly to lower the volume.

Charging

Connect the micro USB cable (2.1) to your Sound Assist and the power supply. We recommend that you use the micro USB cable included. It takes approximately 3 hours to charge your device, and the first 30-60 minutes of charging will give a significant boost in battery life. Your individual streaming behaviour determines battery power estimations. An overall estimate for mixed use is 10 hours of streaming. The estimated standby time in Bluetooth mode while connected to a phone is 9 days.

NOTE
The device is usable during charging.

The app
Download the MOMENT app from Apple App Store or Google Play Store and use this for notifications to upgrade the firmware. Control the settings such as volume and program selection on the hearing aids. Simply follow the instructions in the app.

Overview of in-use light indicators

functionality
1.5| Glowing blue| The device is in pairing mode
Light indicator| Indicator behaviour| Meaning
---|---|---
1.5| Flashing yellow| The pairing list is being reset
1.8| Solid green| Current device mode
1.5| All 4 indicators are solid green| The device is working as a remote mi- crophone and is listening in all direc- tions
1.5| 1 indicator is solid green| The device is working as a remote mi- crophone and is in listening in the re- spective direction
1.5| All 4 indicators are red| The device microphones are muted
1.5| All 4 indicators are flashing blue| There is an incoming phone call
1.5| All 4 indicators are solid blue| The device is streaming audio from a connected Bluetooth device
1.5| All 4 indicators are flashing white| The device buttons are locked or un- locked

Light indicator Indicator behaviour Meaning
1.5 All 4 indicators
are flashing red
The device buttons are locked and the
action cannot be performed. Unlock
the buttons to perform the desired action
1.5 All 4 indicators
rotating green
The device firmware is being updated

MAINTENANCE

• Clean your device using a soft, dry cloth, or vacuum clean it with a soft nozzle.
• Do not use any liquids or chemicals and do not immerse in liquids.
• When the device is not in use keep it in a dry location out of reach of children and pets.
• Never try to open or repair the device yourself. This may only be done by authorised technicians.
  Never use sharp/pointy objects to clean the device.

TROUBLESHOOTING

If the problem persists, contact your hearing care professional. For more information, visit: https://global.widex.com.

REGULATORY INFORMATION

EU Directives
Directive 2014/53/EU
WSAUD A/S hereby declares that this Sound Assist model is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
The device contains radio transmitters operating at: 2.4 GHz, 0.9 mW EIRP.
A copy of the Declaration of Conformity can be found at:
https://global.widex.com/doc

Information regarding disposal
Do not dispose of hearing aids, hearing aid accessories and batteries along with ordinary household waste.
Hearing aids, batteries and hearing aid accessories should be disposed of at sites intended for electrical waste and electronic equipment, or given to your hearing care professional for safe disposal.

SYMBOLS

Symbols commonly used by WSAUD A/S in medical device labelling (labels/ IFU/etc.)

Manufacturer
The product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.

Catalogue number
The product’s catalogue (item) number.
Consult instructions for use The user instructions contain important cautionary information (warnings/ precautions) and must be read before using the product.

Warning
Text marked with a warning symbol must be read before using the product.

WEEE mark
“Not for general waste”. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances

CE mark
The product is in conformity with the requirements set out in European CE marking directives.

RCM mark
The product complies with electrical safety, EMC and radio spectrum regulator requirements for products supplied to the Australian or New Zealand markets.

Medical device
Indication that the device is a medical device.

FCC AND ISED STATEMENTS

FCC ID: 2AXDT-WSA
IC: 26428-WSA
Federal Communications Commission Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

NOTE:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Changes or modifications to the equipment not expressly approved by WSAUD A/S could void the user’s authority to operate the equipment.

ISED RADIATION EXPOSURE STATEMENT:
This equipment complies with ISED RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter

References

• Widex Hearing Aids & Hearing Care Solutions | Widex
• Declarations Of Conformity | Widex

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