WIDEX Connect Your Hearing Aids With Your PC User Manual
- June 14, 2024
- WIDEX
Table of Contents
WIDEX Connect Your Hearing Aids With Your PC
Product Information
The Widex SoundConnect is a device designed to transmit audio signals from a Personal Computer directly to supported hearing aids. It uses a USB A connector and can be connected to a computer using a converter if the computer does not have a USB A configuration. The device operates at a frequency of 2.4 GHz with a power output of 0.9 mW EIRP. It is compliant with Directive 2014/53/EU.
Intended Use
The SoundConnect is intended for use in transmitting audio signals from a Personal Computer to supported hearing aids.
Safety Precautions
- Do not dispose of the device in a fire or a hot oven, and do not crush or cut the device as it can result in an explosion.
- Do not use or wear the device in mines or other areas with explosive gases, including while refueling a vehicle.
- Do not subject the device to extremely low air pressure, as it can result in an explosion or the leakage of flammable liquid or gas.
- Dispose of hearing aids, hearing aid accessories, and batteries at sites intended for electrical waste and electronic equipment or give them to your hearing care professional for safe disposal
For more information, please visit https://global.widex.com.
Read these instructions carefully before you start using the device.
USING INSTRUCTION
Intended use
The device is intended to transmit audio signals from a Personal Computer directly to supported hearing aids.
NOTE:
The device uses a USB A connector. If your computer is without a USB A
configuration, you may use a converter.
HOW TO USE
Connect the device to your computer. (Illu.1 and 2) Restart your hearing aids.
The hearing aids will then be in pairing mode for 3 minutes.
(Illu. 3) Press and hold the button on the device until the light indicator is
flashing blue, then release. (Illu. 4) The SoundConnect is now in pairing
mode.
Make sure that the SoundConnect device and your hearing aids are within 1 m range of each other.
The pairing sequence will start automatically.
The light indicator will glow constant green when the pairing is completed and
if sound is played from the computer the audio will be streamed to your
hearing aids. (Illu. 5)
The SoundConnect can only be paired with one set of hearing aids. To pair a new set of hearing aids, you must perform the same steps and the new pairing will overwrite the existing one.
NOTE
After pairing and unplugging the SoundConnect and reconnecting the device, it
will keep the pairing.
RANGE
In the line of the site up to 8 meters Outside in open air up to 5 meters
LIGHT INDICATIONS
- Flashing white: The device has not been paired with hearing aids.
- Flashing blue: The device is in pairing mode.
- Flashing green: The device is searching for paired hearing aids.
- Constant green (low intensity): The device is connected to hearing aids, but no audio is streamed.
- Constant green (high intensity): The device is connected and streaming audio.
- Constant orange: Device is in service mode, see troubleshooting.
- Flashing red: The device is in error mode, see troubleshooting.
MAINTENANCE
- Clean your device using a soft, dry cloth.
- Do not use any liquids or chemicals and do not immerse in liquids.
- When the device is not in use keep it in a dry location out of reach of children and pets.
- Never try to open or repair the device yourself. This may only be done by authorized technicians
TROUBLESHOOTING
| Problem | Possible cause | Solution |
|---|---|---|
| The device does not work | 1. Not paired |
2. Out of range
| 1. Pair with hearing aids
2. Move into range
No sound| 1. Not paired
2. The device is out of the hearing aids’ range
3. Audio from PC is muted
4. Another audio output device is selected on the computer
| 1. Repeat the pairing process
2. Move into range
3. Unmute PC audio, and try to turn up the volume
4. Windows: Click the loudspeaker icon in the taskbar, and choose the Widex SoundConnect as an output device
The device does not respond, and the light indicator is solid orange| The
device is in a service mode intended for the hearing care professional| Press
the button to return to regular use
The device does not respond, and the light indicator flashes red| Device
error| Contact your hearing care professional
Audio from “Microsoft Teams” is coming out of another audio device, even while
the Sound-
Connect is the main audio output device on the computer
| On Windows operation systems “Microsoft Teams” has its audio settings that overrule the ones for the operating system| Go into settings in “Microsoft Teams”, choose “Devices” and set the “Speaker” option to the SoundConnect
WARNINGS
- Your device should be stored and transported within the temperature of -20 °C to +55 °C (-4 °F to 131 °F) and humidity ranges of 10-95 % RH.
- Your device is designed to operate at temperatures during use of -10 °C to +40 °C (14 °F to 104 °F), at humidity ranges of 10-95 %, and under atmospheric pressures of 750-1060 mBar.
- Risk of injury or electrical shock caused by damaged devices. Do not use damaged devices and return them to the point of sale.
- Never dry your devices in the microwave or oven.
- Keep the device protected from dust or external particles
- Do not dispose of this device in a fire or a hot oven and do not crush or cut the device, as this can result in an explosion.
- Do not use or wear the device in mines or other areas with explosive gases, including while refueling a vehicle.
- Do not subject the device to extremely low air pressure, as this can result in an explosion or the leakage of flammable liquid or gas.
- You can find more information at https://global.widex.com
EU Directives
- Directive 2014/53/EU
- WSAUD A/S hereby declares that this Sound-
- The connected model complies with the essential requirements and other relevant provisions of Directive 2014/53/EU.
- The device contains radio transmitters operating at: 2.4 GHz, 0.9 mW EIRP.
- A copy of the Declaration of Conformity can be found at: https://global.widex.com/doc
Information regarding disposal
- Do not dispose of hearing aids, hearing aid accessories and batteries along with ordinary household waste.
- Hearing aids, batteries, and hearing aid accessories should be disposed of at sites intended for electrical waste and electronic equipment, or given to your hearing care professional for safe disposal.
SYMBOLS
Symbols commonly used by Widex A/S in medical device labelling
(labels/IFU/etc.)