GE Profile PHP9030 Built-In Touch Control Induction Cooktop Owner’s Manual
- June 6, 2024
- GE Profile
Table of Contents
- GE Profile PHP9030 Built-In Touch Control Induction Cooktop
- Cooktop Features
- Operating The Cooking Elements
- Selecting Cooktop Settings
- How To Synchronize Left Elements
- Power Sharing
- Cooktop Lockout
- Timer
- Hot Light Indicator
- Pan Detection Removal
- How Induction Cooking Works
- Cooking Noise
- Choosing The Correct Cookware To Use
- Choosing The Correct Cookware To Use
- Griddle (optional accessory)
- Cleaning the Glass Cooktop
- Troubleshooting tips … Before you call for service
- GE Appliances Electric Cooktop Limited Warranty
- Accessories
- Consumer Support
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
GE Profile PHP9030 Built-In Touch Control Induction Cooktop
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to
have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every
GE Appliances product, and we think you will too. Among other things,
registration of your appliance ensures that we can deliver important product
information and warranty details when you need them. Register your GE
appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual. You may also mail in the pre-
printed registration card included in the packing material.
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
WARNING: Read all safety instructions before using the product. Failure to follow these instructions may result in fire, electrical shock, serious injury or death.
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Use this cooktop only for its intended purpose as described in this Owner’s Manual.
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Be sure your cooktop is properly installed and grounded by a qualified installer in accordance with the provided installation instructions.
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Do not attempt to repair or replace any part of your cooktop unless it is specifically recommended in this manual. All other servicing should be performed by a qualified technician.
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Before performing any service, unplug the cooktop or disconnect the power supply at the household distribution panel by removing the fuse or switching off the circuit breaker.
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Do not leave children alone—children should not be left alone or unattended in an area where the cooktop is in use. They should never be allowed to climb, sit or stand on any part of the cooktop.
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CAUTION: Do not store items of interest to children above the cooktop—children climbing on the cooktop to reach items could be seriously injured.
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Use only dry pot holders—moist or damp pot holders on hot surfaces may result in burns from steam. Do not let pot holders touch hot surface units or heating elements. Do not use a towel or other bulky cloth in place of pot holders.
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Never use your cooktop for warming or heating the room.
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Do not touch surface elements. These surfaces may be hot enough to burn even though they are dark in color. During and after use, do not touch, or let clothing or other flammable materials contact the surface elements or areas nearby the surface elements; allow sufficient time for cooling first.
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Potentially hot surfaces include the cooktop and areas facing the cooktop.
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Do not heat unopened food containers. Pressure could build up and the container could burst, causing an injury.
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Cook meat and poultry thoroughly—meat to at least an internal temperature of 160°F and poultry to at least an internal temperature of 180°F. Cooking to these temperatures usually protects against foodborne illness.
WARNING: KEEP FLAMMABLE MATERIALS AWAY FROM THE COOKTOP
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Do not store or use flammable materials near the cooktop, including paper, plastic, pot holders, linens, wall coverings, curtains, drapes and gasoline or other flammable vapors and liquids.
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Never wear loose-fitting or hanging garments while using the cooktop. These garments may ignite if they contact hot surfaces causing severe burns.
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Do not let cooking grease or other flammable materials accumulate in or near the cooktop. Grease on the cooktop may ignite.
WARNING: COOKTOP SAFETY INSTRUCTIONS
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In the event of a fire, do not use water or grease on fires. Never pick up a flaming pan. Turn the controls off. Smother a flaming pan on a surface unit by covering the pan completely with a well-fitted lid, cookie sheet or flat tray. Use a multi-purpose dry chemical or a foam-type fire extinguisher.
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Never leave the surface units unattended at medium or high heat settings. Boilovers cause smoking and greasy spillovers that may catch on fire.
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Never leave oil unattended while frying. If allowed to heat beyond its smoking point, oil may ignite resulting in fire that may spread to surrounding cabinets. Use a deep fat thermometer whenever possible to monitor oil temperature.
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To avoid spillover and fire, use a minimum amount of oil when shallow pan-frying and avoid cooking frozen foods with excessive amounts of ice.
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Use the proper pan size – select cookware having flat bottoms large enough to cover the surface heating element. The use of undersized cookware will expose a portion of the surface unit to direct contact and may result in ignition of clothing. Proper relationship of cookware to surface unit will also improve efficiency.
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To minimize the possibility of burns, ignition of flammable materials and spillage, the handle of a container should be turned toward the center of the range without extending over nearby surface units.
WARNING: INDUCTION COOKTOP SAFETY INSTRUCTIONS
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Use care when touching the cooktop. The glass surface of the cooktop will retain heat after the controls have been turned off.
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Do not cook on a broken cooktop. If the glass cooktop should break, cleaning solutions and spillovers may penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician immediately.
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Avoid scratching the glass cooktop. The cooktop can be scratched with items such as knives, sharp instruments, rings or other jewelry, and rivets on clothing.
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Do not place or store items that can melt or catch fire on the glass cooktop, even when it is not being used. If the cooktop is inadvertently turned on, they may ignite. Heat from the cooktop or oven vent after it is turned off may cause them to ignite also.
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Use a ceramic cooktop cleaner and non-scratch cleaning pad to clean the cooktop. Wait until the cooktop cools and the indicator light goes out before cleaning. A wet sponge or cloth on a hot surface can cause steam burns. Some cleaners can produce noxious fumes if applied to a hot surface. Read and follow all instructions and warnings on the cleaning cream label. NOTE: Sugary spills are an exception. They should be scraped off while still hot using an oven mitt and a scraper. See the Cleaning the glass cooktop section for detailed instructions.
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CAUTION: Persons with a pacemaker or similar medical device should exercise caution when using or standing near an induction cooktop while it is in operation. The electromagnetic field may affect the working of the pacemaker or similar medical device. It is advisable to consult your doctor or
the pacemaker manufacturer about your particular situation.
WARNING: RADIO FREQUENCY INTERFERENCE
This unit has been tested and found to comply with the limits for a class B
digital device, pursuant to Part 18 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This unit generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference
will not occur in a particular installation. If this unit does cause harmful
interference to radio or television reception, which can be determined by
turning the unit off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antennae.
- Increase the distance between the unit and receiver.
- Connect the unit into an outlet or a circuit different from that to which the receiver is connected.
PROPER DISPOSAL OF YOUR APPLIANCE
Dispose of or recycle your appliance in accordance with Federal and Local
Regulations. Contact your local authorities for the environmentally safe
disposal or recycling of your appliance.
How to Remove Protective Shipping Film and Packaging Tape
Carefully grasp a corner of the protective shipping film with your fingers and
slowly peel it from the appliance surface. Do not use any sharp items to
remove the film. Remove all of the film before using the appliance for the
first time.
To assure no damage is done to the finish of the product, the safest way to
remove the adhesive from packaging tape on new appliances is an application of
a household liquid dishwashing detergent. Apply with a soft cloth and allow to
soak.
NOTE: The adhesive must be removed from all parts. It cannot be removed if it is baked on. Consider recycling options for your appliance packaging material.
Cooktop Features
Throughout this manual, features and appearance may vary from your model.
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Cooking Element(s): See page 7.
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Element On/Off: See page 7.
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Sync Burners: See page 8.
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All Off: See page 7.
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Lock: See page 9.
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Timer On/Off: See page 9.
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Display: See page 9.
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Start Timer: See page 9.
Operating The Cooking Elements
Turn Burner(s) On: Touch and hold On/Off pad for about half a second. A chime can be heard with each touch to any pad. The power level can be selected in the following ways:
- Touch + or – pads to adjust power level, or;
- Shortcut to Hi: Immediately after turning unit on, touch the + pad, or;
- Shortcut to Low: Immediately after turning unit on, touch the – pad.
Turn Burner(s) Off
Touch On/Off pad for an individual burner or touch the All Off pad.
Selecting Cooktop Settings
Choose the element/burner that is the best fit to the cookware size. Each element/burner on your new cooktop has its own power levels ranging from low to high. Power level settings necessary for cooking will vary depending on the cookware being used, the type and quantity of food, and the desired outcome. In general use lower settings for melting, holding and simmering and use higher settings for heating quickly, searing and frying. When keeping foods warm confirm selected setting is sufficient to maintain food temperature above 140°F. Larger elements and elements marked “Keep Warm” are not recommended for melting. Hi is the highest power level, designed for large quantity rapid cooking and boiling. Hi will operate for a maximum of 10 minutes. Hi may be repeated after the initial 10-minute cycle by pressing the + pad.
CAUTION: Do not place any cookware, utensils leave excess water spills on control key pads. This may result in unresponsive touchpads and turning off the cooktop if present for several seconds.
How To Synchronize Left Elements
To Turn On
Hold the Sync Burners pad for about half a second to connect the two burners.
Operate either element as described on page 7 to adjust power level.
To Turn Off
- Touch the On/Off pad on either burner to turn off the Sync Burners.
- Touch the Sync Burners to turn both burners off.
Power Sharing
A 36” cooktop has 3 cooking zones and a 30” cooktop has 2 cooking zones. If two elements in the same zone are in use and at least one element is at the maximum power level (Hi), the Hi setting will operate at a reduced power level. Note that the display will not change. This is how power is shared between two elements in the same cooking zone.
Cooktop Lockout
Lock
Hold control lock pad for 3 seconds.
Unlock
Hold control lock pad.
Timer
To Turn On
Touch the Timer On/Off pad. Touch the + or – pads to choose the desired number
of minutes. Press the Start Timer pad to start timer.
To Turn Off
Hold Timer On/Off pad to cancel timer.
NOTE: Use the kitchen timer to measure cooking time or as a reminder. The kitchen timer does not control the cooking elements. Timer turns off if there is no activity for 30 seconds.
Hot Light Indicator
A hot surface indicator light (one for each cooking element) will glow when the glass surface is hot and will remain on until the surface has cooled to a temperature that is safe to touch.
Pan Detection Removal
When a pan is removed from the cooktop surface, burner level turns off; On/OFF pad starts to blink. If a pan is not detected for 25 seconds, the control turns off automatically, lights turn off.
How Induction Cooking Works
The magnetic fields induce a small current in the pan. The pan acts as a resistor, which produces heat, much like a radiant coil. The cooking surface itself does not heat. Heat is produced in the cooking pan, and cannot be generated until a pan is placed on the cooking surface. When the element is activated, the pan begins to heat immediately and in turn heats the contents of the pan. Magnetic induction cooking requires the use of cookware made of ferrous metals—metals to which magnets will stick, such as iron or steel. Use pans that fit the element size. The pan must be large enough for the safety sensor to activate an element. The cooktop will not operate if a very small steel or iron utensil (less than the minimum size across the bottom) is placed on the cooking surface when the unit is turned on—items such as steel spatulas, cooking spoons, knives and other small utensils.
Cooking Noise
Cookware “noise”
Slight sounds may be produced by different types of cookware. Heavier pans
such as enameled castiron produce less noise than a lighter weight multi-ply
stainless steel pan. The size of the pan, and the amount of contents, can also
contribute to the sound level. When using adjacent elements that are set at
certain power level settings, magnetic fields may interact and produce a high
pitch whistle or intermitted “hum”. These sounds can be reduced or eliminated
by lowering or raising the power level settings of one or both of the
elements. Pans that completely cover the element ring will produce less sound.
A low “humming” sound is normal particularly on high settings. Slight sounds,
such as hums or buzzes, may be produced by different types of cookware. This
is normal. Heavier and uniform material pans such as enameled cast iron
produce less sound than lighter weight multi- 49-2000977 Rev. 1
layered stainless steel pans or pans that have bonded disks on the bottom of the pan. The size of the pan, the amount of contents in the pan, and the flatness of the pan can also contribute to the sound level. Some pots will “Buzz” louder depending on the material. A “Buzz” sound may be heard if the pan contents are cold. As the pan heats, the sound will decrease. If the power level is reduced, the sound level will go down. Pans that do not meet the minimum size requirements for the burner can produce louder sounds. They can cause the controller to “search” for the pot and produce a clicking and “zipping” sound. This can happen when one burner is running or only when an adjacent burner is also running. See User Manual for the minimum sized pots for each burner. Only measure the flat, magnetic bottom of the pot.
Choosing The Correct Cookware To Use
Using the correct size cookware
The induction coils require a minimum pan size to function properly. If the
pan is removed from the element for more than 25 seconds or not detected the
ON indicator for that element will flash and then turn off. Cookware larger
than the element ring may be used; however, heat will only occur above the
element. For best results, the cookware must make FULL contact with the glass
surface. Do not allow the bottom of the pan or cookware to touch the
surrounding metal cooktop trim or to overlap the cooktop controls. For best
performance, match the pan size to the element size. Using a smaller pot on a
larger burner will generate less power at any given setting. Suitable
Cookware
Use quality cookware with heavier bottoms for better heat distribution and
even cooking results. Choose cookware made of magnetic stainless steel,
enamel-coated cast iron, enameled steel, and combinations of these materials.
Some cookware is specifically identified by the manufacturer for use with
induction cooktops. Use a magnet to test if the cookware will work. Flat-
bottomed pans give the best results. Pans with rims or slight ridges can be
used. Round pans give the best results. Pans with warped or curved bottoms
will not heat evenly. For wok cooking, use a flat-bottomed wok. Do not use a
wok with a support ring.
Choosing The Correct Cookware To Use
Cookware recommendations
Cookware must fully contact the surface of the cooking element. Use flat-
bottomed pans sized to fit the cooking element and also to the amount of food
being prepared. Induction interface disks are NOT recommended.
Griddle (optional accessory)
Using the Griddle
CAUTION : Burn Hazard
- Griddle surfaces may be hot enough to cause burns during and after use. Place and remove the griddle when it is cool and all surface units are off. Use oven mitts if you will touch the griddle while hot. Failure to do so can result in burns.
- Place and remove the griddle only when griddle is cool and all surface burners are turned OFF.
Before using this cookware for the first time, wash it to make sure it is clean. Then season it lightly, rubbing cooking oil onto the cooking surface.
How To Place The Griddle
IMPORTANT: Always place and use your griddle at the designated location on the cooktop.
Griddle Operation
To turn on the surface units for the entire griddle, use the Sync Burner control feature. Touch the Sync Burner pad and then adjust power level to desired setting as described on page 8.
IMPORTANT NOTES:
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Clean the griddle with a sponge and mild detergent in warm water. DO NOT use blue or green scrubbing pads or steel wool.
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Avoid cooking extremely greasy foods and be careful of grease spillover while cooking.
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Never place or store any items on the griddle, even when it is not in use. The griddle can become heated when using the surrounding surface units.
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Avoid using metal utensils with sharp points or rough edges, which might damage the griddle. Do not cut foods on the griddle.
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Do not use cookware as a storage container for food or oil. Permanent staining and/or craze lines could result.
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Your griddle will discolor over time with use.
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Do not clean the griddle in a self-cleaning oven.
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Always allow the cookware to cool before immersing in water.
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Do not overheat the griddle.
Type of Food | Cook Setting |
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Warming Tortillas | Med-Lo |
Pancakes | Med-Lo |
Hamburgers | Med |
Fried Eggs | Med-Lo |
Breakfast Sausage Links | Med |
Hot Sandwiches (such as Grilled Cheese) | Med-Lo |
Cleaning the Glass Cooktop
To maintain and protect the surface of your glass cooktop, follow these steps:
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Before using the cooktop for the first time, clean it with a ceramic cooktop cleaner. This helps protect the top and makes cleanup easier.
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Regular use of a ceramic cooktop cleaner will help keep the cooktop looking new.
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Shake the cleaning cream well. Apply a few drops of a ceramic cooktop cleaner directly to the cooktop.
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Use a paper towel or a non-scratch cleaning pad for ceramic cooktops to clean the entire cooktop surface.
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Use a dry cloth or paper towel to remove all cleaning residue. No need to rinse.
NOTE: It is very important that you DO NOT heat the cooktop until it has been cleaned thoroughly.
Burned-On Residue
NOTE: DAMAGE to your glass surface may occur if you use scrub pads other than those recommended.
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Allow the cooktop to cool.
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Spread a few drops of a ceramic cooktop cleaner on the entire burned residue area.
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Using a non-scratch cleaning pad for ceramic cooktops, rub the residue area, applying pressure as needed.
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If any residue remains, repeat the steps listed above as needed.
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For additional protection, after all residue has been removed, polish the entire surface with a ceramic cooktop cleaner and a paper towel.
Heavy, Burned-On Residue
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Allow the cooktop to cool.
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Use a single-edge razor blade scraper at approximately a 45° angle against the glass surface and scrape the soil. It will be necessary to apply pressure to the razor scraper in order to remove the residue.
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After scraping with the razor scraper, spread a few drops of a ceramic cooktop cleaner on the entire burned residue area. Use a non-scratch cleaning pad to remove any remaining residue.
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For additional protection, after all residue has been removed, polish the entire surface with a ceramic cooktop cleaner and a paper towel.
The ceramic cooktop scraper and all recommended supplies are available through
our Parts Center. See instructions under “Assistance / Accessories” section.
NOTE: Do not use a dull or nicked blade.
Metal Marks and Scratches
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Be careful not to slide pots and pans across your cooktop. It will leave metal markings on the cooktop surface. These marks are removable using a ceramic cooktop cleaner with a non-scratch cleaning pad for ceramic cooktops.
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If pots with a thin overlay of aluminum or copper are allowed to boil dry, the overlay may leave black discoloration on the cooktop. This should be removed immediately before heating again or the discoloration may be permanent.
NOTE: Carefully check the bottom of pans for roughness that would scratch the cooktop. -
Be careful not to place aluminum baking sheets or aluminum frozen entrée containers on a hot cooktop surface. It will leave shiny dots or markings on the cooktop surface. These markings are permanent and cannot be cleaned off.
Damage from Sugary Spills and Melted Plastic
Special care should be taken when removing hot substances to avoid permanent damage of the glass surface. Sugary spillovers (such as jellies, fudge, candy, syrups) or melted plastics can cause pitting of the surface of your cooktop (not covered by the warranty) unless the spill is removed while still hot. Special care should be taken when removing hot substances. Be sure to use a new, sharp razor scraper. Do not use a dull or nicked blade.
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Turn off all surface units. Remove hot pans.
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Wearing an oven mitt:
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Use a single-edge razor blade scraper to move the spill to a cool area on the cooktop.
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Remove the spill with paper towels.
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Any remaining spillover should be left until the surface of the cooktop has cooled.
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Don’t use the surface units again until all of the residue has been completely removed.
NOTE: If pitting or indentation in the glass surface has already occurred, the cooktop glass will have to be replaced. In this case, service will be necessary.
Troubleshooting tips … Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service. If an error occurs in the control operation, a fault code will flash in the display. Record the error code and call for service. Check out self-help videos and FAQ at GEAppliances.com/support.
Problem | Possible Cause | What To Do |
---|---|---|
Surface elements will not maintain a rolling boil or cooking is slow | ||
Improper cookware being used. | Use pans that are recommended for induction, |
have flat bottoms and match the size of the surface element.
Surface elements do not work properly| Cooktop controls improperly set.|
Check to be sure the correct control is set for the surface element you are
using.
Power arc ON indicator blinking| Wrong pan type.| Use a magnet to check
that cookware is
induction compatible.
Pan is too small.| Blinking “ON” indicator — pan size is below the minimum
size for the element. See the Using the correct size cookware section.
Pan not positioned correctly.| Center the pan in the cooking ring.
+, -, or control lock pads have been touched before an element is turned on.|
See the Operating the Cooking Elements section.
Scratches on cooktop glass surface| Incorrect cleaning methods being
used.| Use recommended cleaning procedures. See
the Cleaning the glass cooktop section.
Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop surface.
| To avoid scratches, use the recommended cleaning procedures. Make sure
bottoms of cookware are clean before use, and use cookware with smooth
bottoms.
Areas of discoloration on the cooktop| Food spillovers not cleaned
before next use.| See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored glass cooktop.| This is normal.
The surface may appear discolored when it is hot. This is temporary and will
disappear as the glass cools.
Plastic melted to the surface| Hot cooktop came into contact with
plastic placed on the hot cooktop.| See the Glass surface – potential for
permanent damage section in the Cleaning the glass cooktop section.
Pitting (or indentation) of the cooktop| Hot sugar mixture spilled on
the cooktop.| Call a qualified technician for replacement.
Unresponsive keypad| Keypad is dirty.| Clean the keypad.
A fuse in your home may be blown or the circuit breaker tripped.| Replace the
fuse or reset the circuit breaker.
Pan detection/sizing not working properly| Improper cookware being
used.| Use a flat induction capable pan that meets the minimum size for the
element being used. See the Using The Correct Size Cookware section.
Pan is improperly placed.| Make sure the pan is centered on the corresponding
surface element.
Cooktop control improperly set.| Check to see that the control is set
properly.
Noise| Sounds you may hear: Buzzing, whistling and
humming.
| These sounds are normal. See Cooking Noise
section.
GE Appliances Electric Cooktop Limited Warranty
GEAppliances.com
All warranty service is provided by our Factory Service Centers, or an
authorized Customer Care® technician. To schedule service online, visit us at
GEAppliances.com/service, or call GE
Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and
your model number available when calling for service.
In Canada, 800.561.3344 or visit GEAppliances.ca/en/support/service-
request.
Servicing your appliance may require the use of the onboard data port for
diagnostics. This gives a GE Appliances factory service technician the ability
to quickly diagnose any issues with your appliance and helps GE Appliances
improve its products by providing GE Appliances with information on your
appliance. If you do not want your appliance data to be sent to GE Appliances,
please advise your technician not to submit the data to GE Appliances at the
time of service.
For the period of One year From the date of the original purchase
GE Appliances will replace Any part of the cooktop which fails due to a defect in materials or workmanship. During this limited one-year warranty, GE Appliances will provide, free of charge, all labor and in-home service to replace the defective part.
What GE Appliances will not cover:
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Service trips to your home to teach you how to use the product.
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Improper installation, delivery or maintenance.
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Failure of the product if it is abused, misused, modified or used for other than the intended purpose or used commercially.
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Replacement of house fuses or resetting of circuit breakers.
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Damage to the product caused by accident, fire, floods or acts of God.
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Incidental or consequential damage caused by possible defects with this appliance.
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Damage caused after delivery.
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Product not accessible to provide required service.
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Service to repair or replace light bulbs, except for LED lamps.
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Effective January 1, 2022, cosmetic damage to the glass cooktop such as, but not limited to, chips, scratches, or baked on residue not reported within 90 days of installation.
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Effective January 1, 2022, damage to the glass cooktop due to impact or misuse. See example.
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited
Warranty. Any implied warranties, including the implied warranties of
merchantability or fitness for a particular purpose, are limited to one year
or the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding
owner for products purchased for home use within the USA. If the product is
located in an area where service by a GE Appliances Authorized Servicer is not
available, you may be responsible for a trip charge or you may be required to
bring the product to an Authorized GE Appliances Service location for service.
In Alaska, the limited warranty excludes the cost of shipping or service calls
to your home.
Some states do not allow the exclusion or limitation of incidental or
consequential damages. This limited warranty gives you specific legal rights,
and you may also have other rights which vary from state to state. To know
what your legal rights are, consult your local or state consumer affairs
office or your state’s Attorney General.
In Canada: This warranty is extended to the original purchaser and any
succeeding owner for products purchased in Canada for home use within Canada.
If the product is located in an area where service by a GE Authorized Servicer
is not available, you may be responsible for a trip charge or you may be
required to bring the product to an Authorized GE Service location. Some
provinces do not allow the exclusion or limitation of incidental or
consequential damages. This warranty gives you specific legal rights, and you
may also have other rights which vary from province to province. To know what
your legal rights are, consult your local or provincial consumer affairs
office.
- Warrantor: GE Appliances, a Haier company Louisville, KY 40225
- Warrantor in Canada: MC Commercial Burlington, ON, L7R 5B6
Extended Warranties: Purchase a GE Appliances extended warranty and learn
about special discounts that are available while your warranty is still in
effect. You can purchase it online anytime at GEAppliances.com/extended-
warranty
or call 800.626.2224 during normal business hours. GE Appliances Service will
still be there after your warranty expires. In Canada: contact your local
extended warranty provider.
Accessories
Looking For Something More?
GE Appliances offers a variety of accessories to improve your cooking and
maintenance experiences!
Refer to the Consumer Support page for phone numbers and website information.
The following products and more are available:
Parts
- Griddle
- Stainless Steel Cleaner and Polisher
Consumer Support
GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances
Website 24 hours a day, any day of the year! You can also shop for more great
GE Appliances products and take advantage of all our on-line support services
designed for your convenience.
- In the US: GEAppliances.com
- In Canada: GEAppliances.ca
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product
registration will allow for enhanced communication and prompt service under
the terms of your warranty, should the need arise. You may also mail in the
pre-printed registration card included in the packing material.
- In the US: GEAppliances.com/register
- In Canada: Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get
on-line and schedule your service at your convenience any day of the year.
- In the US: GEAppliances.com/service or call 800.432.2737 during normal business hours.
- In Canada: GEAppliances.ca/en/support/service-request or call 800.561.3344
Extended Warranties
Purchase a GE Appliances extended warranty and learn about special discounts
that are available while your warranty is still in effect. You can purchase it
on-line anytime. GE Appliances Services will still be there after your
warranty expires.
- In the US: GEAppliances.com/extended-warranty or call 800.626.2224 during normal business hours.
- In Canada: GEAppliances.ca/en/support/purchase-extended-warranty or call 800.290.9029
Remote Connectivity
For assistance with wireless network connectivity (for models with remote
enable),
- visit our website at GEAppliances.com/connect or call 800.220.6899
- In Canada: GEAppliances.ca/connect or call 800.220.6899
Parts and Accessories
Individuals qualified to service their own appliances can have parts or
accessories sent directly to their homes (VISA, MasterCard and Discover cards
are accepted). Order on-line today 24 hours every day.
In the US: GEApplianceparts.com or by
phone at 877.959.8688 during normal business hours.
Instructions contained in this manual cover procedures to be performed by any
user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause
unsafe operation.
Customers in Canada should consult the yellow pages for the nearest Mabe
service center, visit our website at GEAppliances.ca/en/products/parts-
filters-accessories or call 800.661.1616.
Contact Us
If you are not satisfied with the service you receive from GE Appliances,
contact us on our Website with all the details including your phone number, or
write to:
- In the US: General Manager, Customer Relations | GE Appliances, Appliance Park | Louisville, KY 40225 GEAppliances.com/contact
- In Canada: Director, Consumer Relations, Mabe Canada Inc. | Suite 310, 1 Factory Lane | Moncton, N.B. E1C 9M3 GEAppliances.ca/en/contact-us
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>