GE Profile PFQ97HS 28 Inch Wide 4.8 Cu. Ft Smart Front Load Washer User Guide

GE Profile PFQ97HS 28 Inch Wide 4.8 Cu. Ft Smart Front Load Washer

Product Information

Specifications

• Model: PFQ97HS
• Brand: GE
• Trademark: General Electric Company
• Manufactured under trademark license

Safety Information

It is crucial to read all safety instructions before using the appliance to prevent any risks of fire, electric shock, or injury.
Follow the listed precautions carefully to ensure safe usage of the product.

Using the Combo

Getting Started

Begin by familiarizing yourself with the Consumer Help Indicator and Appliance Communication features. These indicators will assist you in understanding the appliance’s functions.

Loading

Proper loading is essential for efficient operation. Follow the guidelines provided in the manual to ensure optimal performance.

Care and Cleaning

Regular cleaning and maintenance are necessary for the appliance’s longevity. Refer to the Care and Cleaning section for detailed instructions on how to keep your appliance in top condition.

Installation Instructions

For proper installation, follow the step-by-step guide provided in the manual. Incorrect installation may lead to operational issues.

Troubleshooting Tips

If you encounter any issues with the appliance, refer to the Troubleshooting Tips section for guidance on resolving common problems.

Consumer Support

If you require further assistance or have any queries regarding the product, contact Consumer Support for professional help.

FAQs

• Q: How often should I clean the lint filter?
  • A: It is recommended to clean the lint filter after every 5th dry cycle to maintain optimal performance and prevent any fire hazards.
• Q: Can I use fabric softeners with this appliance?
  • A: Only use fabric softeners or products to eliminate static if recommended by the manufacturer. Using unapproved products may damage the appliance.
• Q: What should I do before using the washing machine if it has not been used for an extended period?
  • A: If the washing machine has not been used for 2 weeks or more, run all hot-water faucets for several minutes to release any accumulated hydrogen gas, which can be explosive.

Front COMLoadBWasher IN &AHeatTPumpIODryerN

Write the model number, serial number and MAC ID for WiFi enabled models here:
Model #
Serial #
You can find them on a label on the front panel below the gasket.
GE is a trademark of the General Electric Company. Manufactured under trademark license.

0020510444 49-3000353 Rev 4 03-24

SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

WARNING To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
your appliance, follow basic precautions, including the following:
Read all instructions before using the appliance. Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance. DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with
gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.
DO NOT use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product.
DO NOT use consumables unless recommended by the manufacturer of the product. DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or explode.
DO NOT place items exposed to cooking oils in your unit. Items contaminated with cooking oils may contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to contaminated loads, the final part of the tumble dryer cycle occurs without heat (cool down period). At the end of the cycle the door remains locked during the cool down period to protect from surfaces that get hot during drying. The cool down period will be approximately 10 minutes before the door is unlocked.
DO NOT use heat to dry articles containing foam rubber or similarly textured rubber-like materials. Clean the lint filter after every 5th dry cycle. DO NOT store combustible materials, gasoline or other flammable liquids near the unit. Keep area around the
air intake vent on the front of the unit and adjacent surrounding areas free from the accumulation of lint, dust and dirt.
The interior of the appliance should be cleaned periodically by qualified service personnel. DO NOT add a dryer sheet in the machine before or during the wash portion of the cycle. DO NOT spray any type of aerosol into, on or near the unit at any time. DO NOT use any type of spray
cleaner when cleaning the interior. Hazardous fumes or electrical shock could occur.
Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.
Risk of suffocation and injury from entrapment: DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the appliance is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.
DO NOT reach into the appliance if the drum is moving to prevent accidental entanglement. DO NOT install or store this appliance where it will be exposed to the weather. DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless
specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.
DO NOT climb or stand on this unit. DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or
broken parts including a damaged cord or plug.
Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT disconnect power.
See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions. DO NOT use replacement parts that have not been recommended by the manufacturer. (e.g. parts made at
home using a 3D printer).

READ AND SAVE THESE INSTRUCTIONS

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49-3000353 Rev 4

SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

WARNING

Sharp Edges ­ Although it is unnecessary to perform this type of maintenance, to reduce the risk of injury, use care when cleaning the condenser or evaporator coil fins.

Proper Disposal of your Appliance
Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Contact your local authorities for the environmentally safe disposal or recycling of your appliance.

PROPER INSTALLATION
This Combo must be properly installed and located in accordance with the Installation Instructions before it is used. Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C” valve. Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which
could cause permanent damage and invalidate the warranty. Properly ground unit to conform with all governing codes and ordinances. Outlet receptacle must be supplied
by an Individual, properly polarized and grounded 15 or 20 amp circuit breaker or time-delay fuse. Follow details in the Installation Instructions. Ensure unit is properly leveled and unit legs are adjusted such that unit is stable. GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications. GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage.
Consider recycling options for your appliance packaging material.

AUTOMATIC DRAIN SEQUENCE
Machine will automatically drain any time the door is left open for more than 15 minutes and water is present. Machine will automatically drain if left in a paused state with the door closed for more than 24 hours and water is present.

WHEN NOT IN USE
Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE Appliances recommends changing the hoses every 5 years.

PARTS AND ACCESSORIES

Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 877.959.8688 during normal business hours. In Canada, visit your local GE Appliances parts distributor or call 800.661.1616 or GEAppliances.ca/en/products/parts-filters-accessories.

Part Number WX14X10011 WH49X316 WH41X36697
GFAPC120V

Accessory 6 ft stainless steel washer hoses with 90° elbows; 2-pack Unit drain hose extension kit Approximately 44″
Unicouple Hose Assembly for Clothes Washer
4 Prong 240V to 110V Plug Converter

Part Number Accessory

WX08X10070 4″ Duct Vent Cap

PM14X10056 Appliance Brush Set

PM7X2

Universal low profile washer floor tray White

GFR0728

28″ width Riser without drawer

NOTE: The 28″ width tall pedestal with drawer is not advised for use with the Combo.

READ AND SAVE THESE INSTRUCTIONS

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USING THE COMBO

Getting started

Throughout this manual, features and appearance may vary from your model.

WARNING

To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INFORMATION before operating this appliance.

No load transfer! Start a load before work, before you go to bed…or anytime!
When you choose WASH + DRY, your work is done. The Combo will wash and then gently dry your garments in just a couple hours, so you can go about your business. Finally, laundry is one and done.

Clothes may feel a little damp when the dry cycle ends, but they’re actually dry!
Because your Combo dries clothes at low heat in a sealed drum, they may feel slightly damp or cool on first touch. Just take them out and shake them out and they will feel dry in a few seconds.

Wash + Dry a load in just a couple hours. Times may adjust before and during cycles.
Your Combo learns your load patterns, fabric types and habits. You may notice that the total cycle time will adjust during a cycle and from load to load based on load size, soil level and spin out after wash.

Easy access dual-stage lint filter ensures high efficiency airflow.
Recirculating filtered, high speed air-flow allows the Combo to deliver great drying performance. You’ll notice that less lint is generated through air tumbling versus standard dryers. Look for reminders to clean the filter.

Simple to use with plenty of options! Explore all the features.

Don’t mess with detergent & softener: SmartDispense. Reduce wrinkles at end of cycle: Wrinkle Care.

Start the Combo from your phone: Remote Start.

¿No hablas inglés?: Cambiar Language en el Menu.

Increase dryness level of your laundry: More Dry.

Toss in a dryer sheet: Wash Complete notifies when.

1 Power On
the Combo and load it with sorted laundry items.

2 Check the filter on both sides.
To get the best drying efficiency, it is important to start with a clean filter.

C3 Select a
Wash + Dry
cycle.

If desired,

you can

choose

WASH

DRY

to run a

Wash or Dry

only.

4 Manually
dose or use

Detergent Tank

SmartDispense

after filling with

detergent and/ or softener.

Softener Tank

Choose other

Wash and Dry

Options as

desired.

5 When ready,
tap the Start / Pause button and let the Combo do the washing and drying thanks to no load transfer.

6 If desired, check

the SmartHQ

App on your phone for

Your laundry is now washed & dried!

notifications, to

adjust options, add more dry time or to learn

smoaSnrmtpAyhaoporuptnrHeQ

more about the

Combo.

SmartHQ App Enabled
There are several options that support your WiFi connected Combo available through the SmartHQ App.
Not only does this App enable you to receive over the air upgrades and updates to your Combo’s software, but it unlocks special features for your Combo.

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Getting started
Display and Status Lights
(Features and appearance will vary)

The display shows the cycle options selected, the approximate time remaining until the end of the cycle and the cycle status for WASH and DRY modes (PreWashing, Washing, Rinsing, Spinning, Drying, Complete).
NOTE: The cycle time is affected by how long it takes the Combo to fill, based on the water pressure in your home. Cycle time is also adjusted based on potential rebalances which may be required to thoroughly spin out the wet load. And finally, for cycles with DRY added, the Combo will adjust the drying time to achieve the desired final moisture content.
If an out-of-balance condition is detected by the Combo, the Spin status light or Spin option selection light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the Combo is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the Combo may not be able to balance the load and spin up to full speed. If you notice the load is more wet than usual at the end of the wash portion of the cycle, redistribute the load evenly in the wash basket and run a Rinse & Dry cycle.
The LIGHT RING will show a single LED next to the cycle you have selected until you start the cycle. It will then show a representative countdown of the total cycle with the left half in blue tracing the wash cycle and the right half in magenta tracing the dry cycle. In addition, the LIGHT RING may indicate actions to remind you to perform maintenance, show signal cycle completion, WiFi set-up or warning messages.
In addition, the display will show:

(WiFi)

Will allow your appliance to communicate with your smartphone for remote appliance monitoring, control and notifications. It stays lit whenever the Combo is on and is connected.
The controls on the Combo are locked when this icon is illuminated. You must press and hold the Control Lock button to unlock the controls.
This icon will illuminate while the door is locked and will blink while the Combo is in the process of pausing and then unlocking.
This icon indicates that you are using your MySettings options for the cycle selected. MySettings for a cycle can be set by choosing a cycle, selecting your preferred options and then pressing and holding the cycle name again. In the future, simply select that cycle and your MySettings will be instantly recalled. If the heart icon has the letters “AI” inside ( ), that means the Combo has automatically programmed the MySettings for that particular cycle based on your frequently chosen options.
Detergent will automatically dose from the SmartDispense – Detergent dispenser according to the weight and soil level of the clothes and brand of product selected. You can adjust this feature to dose MORE or LESS detergent or turn it OFF to manually dose.
Fabric softener will automatically dose from the SmartDispense – Softener dispenser according to the weight of the clothes and brand of product selected. You can adjust this feature to dose MORE or LESS fabric softener or turn it OFF to manually dose.

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Getting started

Features and appearance will vary.

A

B

C

WASH

DRY

D

CF

GC

H

E

A Power – Press to “wake up” the display. If the display is active, press to put the Combo into standby “OFF” mode. NOTE: Pressing Power does not disconnect the appliance from the power supply.

B

WASH and DRY – By default, the Combo selects a complete WASH and DRY for each cycle. You can choose to run a WASH only by deselecting the DRY button. Vice versa, you can choose to run a DRY only cycle by

deselecting the WASH button. If you start a WASH only cycle, you can always add DRY prior to the completion

of the cycle.

C

Start and Pause – Press to start a cycle. If the Combo is running, pressing it once will pause the Combo and
unlock the door. It may take a few seconds for the door to unlock after pressing Pause. Press again to restart

the cycle.

NOTE: If the Combo is paused with the door open and the cycle is not restarted within 15 minutes, the current cycle will be canceled. If the Combo is paused with the door closed and the cycle is not restarted within 24 hours, the current cycle will be canceled. In both cases, the Combo will drain the water in the tub after the cycle is canceled.

NOTE: The Combo will perform automatic system checks after pressing the Start button. Water will flow in 45 seconds or less. You may hear the door lock and unlock and the pump activate before water flows.

D

Cycles – The cycles are designed for specific types of wash loads. The chart below will help you match the
items to be washed with the best cycle settings. For optimal performance, select the cycle that most closely

matches the items being washed. Delay Start/Remote Start is available on all cycles.

When DRY is also selected, the Combo will deliver a low temperature Sensor Dry for the garments in the load after it has completed the tailored wash cycle. The drying process for all cycles are similar to each other as they are for a DRY only operation.

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D Cycles (Continued)
Storing My Settings favorite options: To save settings for any cycle, press and hold the cycle name after adjusting the Combo to your desired options and before you hit Start. That will store your favorite settings and you will see a heart icon at the top left of the display at that time and whenever that cycle is selected in the future. This will now be your stored My Settings for that cycle unless you choose to store new settings by pressing and holding that cycle name again.

Cycle Normal

Recommended Items

Cycle for normal, regular, or typical use for washing or drying up to a full load of normally soiled cotton clothing.

NOTE: Washer ENERGY STAR® certification is

NOTE: Dryer ENERGY STAR certification is tested

tested on the NORMAL cycle – WASH (Wash Only) on the NORMAL cycle – DRY (Sensor Dry Only)

and SOIL level default normal.

and Eco Dry default off.

Wash Only

Sensor Dry Only

NOTE: Energy savings will vary across loads and cycles.

Delicates

Lingerie and special care fabrics with light soil.

Towels

Towels, sheets, pillowcases and dish rags.

Bulky Bedding Comforters, large coats, bed spreads, mattress covers, sleeping bags, and similar large bulky items.

Sanitize With Oxi Heavily soiled colorfast items with the need for sanitization. Cannot be used for Sensor Dry Only or Timed Dry Only cycle.

Active Wear Medium to lightly soiled athletic wear items of technical or synthetic fabrics.

Quick Cycle Small loads of lightly soiled items that are needed in a hurry.

Whites

Whites and household linens.

Rinse and Dry

For items that need only to be rinsed and not washed. This cycle gives you two versions when Dry is selected: Rinse & Dry or Drain & Dry (when Extra Rinse is deselected). It gives you two additional versions when Dry is deselected: Rinse & Spin, or Drain & Spin (Extra Rinse deselected). A spin is always performed unless you select No Spin.

Eco Cool

Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing using only cold water while delivering equivalent performance to Normal Warm wash.

Downloaded Use the SmartHQ App to download a specialty cycle for your Combo.

Power Clean* For heavily soiled items which require extra cleaning power.

Jeans*

Jeans with medium to light soil.

Swim Wear* Swim wear with medium to light soil.

Air Fluff*

Provides 15 minutes (to up to 4 hours, if desired) of tumbling time with recycled filtered air and no heat.

Dewrinkle A cycle designed to reduce wrinkles from a small load that is dry or slightly damp.

Self Clean Cleaning the basket of residue and odor. No clothes are to be washed using this cycle.

NOTES: The SANITIZE with Oxi cycle’s water temperatures CANNOT be changed. This cycle, when using an Oxi additive along with your detergent, is designed to remove 99% of bacteria found in home laundry. Measure the detergent and the Oxi products carefully. Using the amounts appropriate for a large heavily soiled load in a front load unit, follow the detergent and the Oxi product label instructions. The Combo’s hot water supply connection must provide a minimum of 120°F to ensure the effectiveness of this cycle. The WASH portion of the SANITIZE with Oxi cycle has been designed and tested per NSF Protocol P172 to meet the requirements of sanitizing effectiveness.

*Available through Downloaded cycles.

The ENERGY STAR® name and mark are registered trademarks owned by the U.S. EPA.

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D Cycles – Continued
The cycles are optimized for specific types of loads. The chart below will help you match the items to be laundered with the best cycle settings. For optimal performance, select the cycle that most closely matches the items in your load. Delay Start/Remote Start is available on all cycles.

Wash Cycles Normal Delicates Towels
Bulky Items Active Wear Quick Cycle
Whites Rinse and Dry
Eco Cool Power Clean
Jeans Swim Wear* San. w/Oxi
$LU)OXII
‘HZULQNOH Self Clean

This cycle is for periodic cleaning of the Combo only. See the Self Clean section for more information.

Wash Settings

Soil Level

Extra Heavy

·

···

·

· · ···

Heavy

·

···

·

· · ···

Normal

·······

· · ··

Light

·······

·

··

Extra Light

·······

·

··

Wash Temperature

Extra Hot

·

·

·

·

Hot

··

·

·

·

·

Warm

·······

· ··

Cold

·······

· · ··

Tap Cold

·······

· · ··

Spin Selection

Ex High (Max)

·

··

·· · · · ·

·

High

·

··

·· · · · ·

·

Medium

······· · · · ···

Low

······ · · · ···

No Spin

·

·

·

·

Wash Options

SmartDispenseTM – Detergent · · · · · · ·

· · ···

SmartDispenseTM – Softener · · · · · · · · · · · · ·

Pet Hair

······· · · · ···

Prewash

·····

·

· · ···

More Water

· · · · · · · ·

··

Extra Rinse

······· · · · ···

Dry Options

Sensor Dry

······· · · · ···

Timed Dry

······· · · · ··· ··

Wash Complete

······· · · · ···

More Dry**

······· · · · ···

Wrinkle Care

······· · · · ··· ··

· Available setting

Factory default setting

• Available from Downloaded cycles.

Available on WASH + DRY, but not WASH only.

** Not available when Timed Dry is selected.

Available on WASH + DRY and WASH only. Not available on Sensor Dry Only or Timed Dry Only.

Timed Dry Only cycle.

Dry Settings

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Getting started
E Settings
Individual settings for soil level (SOIL), water temperature (TEMP) and spin speed (SPIN) can be set from the minimum to maximum. Changes made using these buttons are shown in the LCD display just below the cycle time. These settings only apply to the WASH portion of the cycle and have no impact on drying.
SOIL Changing the SOIL level increases or decreases the wash time to remove different amounts of soil.
To change the SOIL level, press the SOIL level button until you have reached the desired setting. You can choose between Extra Light, Light, Normal, Heavy or Extra Heavy soil levels on most cycles.
TEMP Adjust to select the proper water temperature for the cycle.
Follow the fabric manufacturer’s care label when selecting the wash temperature.
To change the wash temperature, press the TEMP button until you have reached the desired setting. You can choose between Tap Cold, Cold, Warm, Hot or Extra Hot on most cycles. By design, to protect fabrics, not all wash temperatures are available for certain cycles. Extra Hot will use 100% hot water from your water supply. The Combo does not heat the water.
These settings apply to the WASH portions of the cycle only. The TEMP settings select the water temperature in WASH and do not change the air temperature for DRY.
The PreWash rinse water is always cold to help reduce energy usage and reduce setting of stains and wrinkles.
NOTE: The first 10 seconds of the wash fill is always cold. This feature assists in conditioning the fabric and preventing stains from setting on garments.
SPIN Adjusting the SPIN speed changes the final spin speed of the wash portion of the cycle. Always follow the garment manufacturer’s care label when changing the SPIN speed.
To change the SPIN speed, press the SPIN speed button until you have reached the desired setting. You can choose between No Spin, Low, Medium, High or Max. Higher spin speeds are not available on certain cycles, such as DELICATES and ACTIVE WEAR.
Higher spin speeds remove more water from the clothes and will help reduce dry time, but may also increase the possibility of setting wrinkles on some fabrics.
NOTE: The Combo will still do a SPIN if DRY is requested on a WASH cycle in which NO SPIN is selected.
NOTE: This Combo features a dBTTM (Dynamic Balancing Technology) system. This patented onboard sensing technology enables real-time balancing of the spin cycle for each load, saving time and providing a quiet wash. This should lead to more consistent wash times and an overall reduction in noise and vibration. If the Combo should experience any excessive noise, vibration or shaking, simply Pause the Combo, open the door, and manually redistribute the load before restarting the cycle.

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USING THE COMBO

Getting started

F Wash Options
SmartDispenseTM – Detergent
When selected, this feature will automatically add detergent to the wash based on the load size, eliminating the need to add detergent for each load. Multi- tapping this button will step through dosing levels of AUTO, MORE, and LESS (levels visualized on the LCD screen and the LED indicator next to the button will be ON) and OFF (level shows off on the LCD and the LED indicator will be off). Once a cycle has started, the visible symbols will become hidden and a single touch of this button will show your current selection and multi-tapping will cycle through AUTO, MORE, LESS, and OFF. The Combo also has Adaptive SmartDispense capability through the SmartHQ App. With this enhancement, you can select the specific type of detergent and, in addition to using load size information, it will adjust the dosage based on the detergent manufacturer’s recommendations. See the SmartDispense – Detergent section for details.

SmartDispenseTM – Softener
When selected, this feature will automatically add softener to the final rinse based on the load size, eliminating the need to add softener for each load. Multi-tapping this button will step through dosing levels of AUTO, MORE, and LESS (levels visualized on the LCD and the LED indicator will be ON) and OFF (level shows off on the LCD and the LED indicator will be off). Once a cycle has started, the visible symbols will become hidden and a single touch of this button will show your current selection and multi-tapping will cycle through AUTO, MORE, LESS, and OFF. The Combo also has Adaptive SmartDispense capability through the SmartHQ App. With this enhancement, you can select the specific type of softener and, in addition to using load size information, it will adjust the dosage based on the softener manufacturer’s recommendations. See the SmartDispense – Softener section for details.

PreWash
Prewash is an extra wash before the main wash. Use it for heavily soiled clothes or for clothes with a care label that recommends prewashing before washing.
NOTE: Detergent from PreWash can only use detergent from the SmartDispense detergent tank. SmartDispense will automatically add the proper amount of detergent for prewash based on the load size. If you choose to deselect SmartDispense detergent to support a manual detergent dose, the PreWash cannot be activated.

PreWash must be selected prior to pressing Start.
The PreWash feature will fill the Combo (adding the prewash detergent), tumble the clothes, drain and spin. Then the Combo will run the selected cycle.
NOTE: In some special cycles, PreWash is selected automatically as the default. You can turn off this selection at any time. The main wash will use new detergent from either the manual detergent compartment or from the SmartDispense tank if SmartDispense is selected. If you activate it, do not add additional detergent.

More Water
This option adds up to approximately 3 gallons to the wash and rinse portions of the cycle. If the option is selected before the cycle starts, the water will be added from the beginning of the cycle and later to the rinse. If the option is selected during the wash portion, more water will be added at this point and later to the rinse. Likewise, if the More Water option is selected after the wash portion has completed, the Combo will add more water to the rinse only. If wash and rinse have completed, the More Water button will no longer be active.

Remote Start
After choosing the cycle and the desired options, press and hold for 3 seconds the More Water/Remote Start button to allow the Combo to start a cycle from the SmartHQ App. The LCD screen will show a purple box as the first sequence before the blue WASH and /or magenta DRY operations for that cycle to indicate that the Combo will await your command to begin the cycle. It is important to hit the Start/Pause button to confirm that you want to activate Remote Start fully. You will hear the drain pump pulse twice and the door locking to indicate that the Combo is synchronized with the App.
To cancel Remote Start, you can either press and hold the More Water/Remote Start button once again or Power Off the Combo.
Remote Start can also be initiated from with the Menu under the Delay Start item by turning it On from there.

Extra Rinse

This option allows for an extra rinse during a cycle to remove excess dirt and detergent from soiled loads.

10

Press the Extra Rinse button to select.

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Getting started

F Wash Options (Continued)
Control Lock
You can lock the controls to prevent any selections from being made. Or you can lock or unlock the controls after you have started a cycle. Children cannot accidentally start the Combo by touching buttons with this option selected.
To lock/unlock the Combo controls, press and hold the Control Lock button for 3 seconds. It is accessed through the Extra Rinse button with this press and hold action. A sound is made to indicate the lock/unlock status. The control lock icon on the display will light up when it is on.
NOTE: The Power button can still be used when Control Lock is active.

G Dry Options
Timed Dry (toggles OFF Sensor Dry)
By default, the Combo will always use the Sensor Dry function whenever DRY is selected as part of a cycle. Sensor Dry will end the drying cycle when the Combo detects that your clothes are dry. You can choose to select a timed dry instead, by selecting the Timed Dry option. NOTE: Since you are choosing the exact drying time, the cycle will end at the prescribed time regardless of the dryness level of your load.

Use the (up) and (down) buttons under the LCD screen to adjust the dry times in 15 minute increments. Adjustments can be made at any time during the cycle.

Dewrinkle
The Dewrinkle feature is a dedicated 35 minute Timed Dry cycle that introduces a small amount of water vapor onto the garments and uses heat and high speed air to assist with dewrinkling the garments. It is designed for loads of 1 to 8 light to medium weight garments. There is some minimal benefit for larger loads. Because the basket will alternate tumbling in both a clockwise and counter-clockwise direction, the Combo will effectively Detangle items and help to unfold large items like comforters more effectively than single direction dryers.

Wash Complete
To receive an audible alert at the machine and via the SmartHQ App (if connected) when the WASH portion of the
cycle is complete and before proceeding to DRY, select the Wash Complete feature. This feature provides you the opportunity to check on the load, remove certain items or add a dryer sheet before the drying portion of the cycle commences. The machine will proceed directly into drying within a few minutes after sounding this alert regardless of whether you choose to pause and restart the cycle.

More Dry
Select this option to extend drying time by 20 minutes at the end of Sensor Dry to achieve a greater degree of dryness for the load. This option can be stored as part of MySettings for every cycle if you prefer this level of dryness.

Sound You can turn the button tones and indicator sounds ON and OFF by pressing and holding the More Dry/Sound button for 3 seconds. The Sound level can be adjusted from inside the Menu.

Wrinkle Care
Select this option to tumble clothes at the end of a cycle. For a WASH only cycle, the clothes will tumble intermittently for a period of 8 hours to keep the clothes fresher and less prone to setting in wrinkles. For a WASH and DRY or for a DRY only cycle, Wrinkle Care will tumble the clothes intermittently without heat for 8 hours to keep the clothes fresher and less prone to setting in wrinkles. Because the basket will alternate tumbling in both a clockwise and counterclockwise direction, the Combo will effectively Detangle items and help to unfold large items like comforters more effectively than single direction dryers.

While the Combo is running in this mode, you can either turn OFF or Pause the machine to unlock the door and remove the garments. However, you cannot restart Wrinkle Care after taking those actions.

Light

The basket light will turn on and remain on for 5 minutes when the door opens or by pressing and holding the Light button for 3 seconds.

The Light button is accessed by pressing and holding the Wrinkle Care button for 3 seconds. Pressing any

button during the cycle will temporarily turn on the basket light for your convenience for 30 seconds.

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USING THE COMBO

Getting started

H Menu Options

< Back

Detergent

Good

Softener

Good

Pet Hair

15m

AI Active

On

Animations

On

Brightness

High

Delay Start

Eco Dry

Off

Help

Language

English

Sound Level

Low

UltraFresh

On

Wash/Dry Times On

Wi-Fi

Connected

Detergent This displays the SmartDispense – Detergent tank level status. The status options are Good, Low, or Empty. If the status is Low, the estimated number of loads left before Empty is shown.

Softener
This displays the SmartDispense – Softener tank level status. The status options are Good, Low, or Empty. If the status is Low, the estimated number of loads left before Empty is shown.

Pet Hair
This feature utilizes filtered high-speed air before the wash cycle to assist with the removal of pet hair and dander on laundry items. Pet Hair mode can be activated from within the Menu by setting the duration of the pre-cycle no- heat air fluff time to 15, 30, 45 or 60 minutes. Fifteen minutes should provide sufficient results, but you may desire to increase the air fluff time to improve performance. This mode will remain ON for subsequent cycles, until you turn it OFF. It is not necessary to clean the EZ Access lint filter until after the entire cycle (WASH + DRY or WASH only) completes. This feature is not available on DRY only cycles. (This feature may require a software update through SmartHQ App to add it to the Menu.)

AI Active
Turn this feature on to enable certain AI features, like Adaptive MySettings, or as other AI features become available. Adaptive MySettings will learn your laundry habits and automatically create MySettings for the cycles and options you use frequently. Turning this feature OFF will allow only manual MySettings to be
created in future occurrences.

Animations Turn GE Profile welcome and goodbye screen animations on or off.

Brightness Adjust the brightness of the display. Select either High, Medium or Low.

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Getting started
H Menu Options (cont.)
Delay Start Select to delay the start of a wash cycle for up to 24 hours or Remote Start the Combo from your smartphone by using the SmartHQ App and enabling the Time Delay/Remote Start feature. · Time Delay: Select Time Delay to delay the start of a cycle for up to 24 hours. Use the arrows to adjust
the delay hours and then press Select to set. Use the arrows again to adjust the delay minutes in 15 minute increments and then press Select to set. The desired delay time will be shown. Select Time Delay again to turn off. · Remote Start: If you have connected your Combo to WiFi, you can enable remote starting of your washer from the GE Appliances Smartphone App. Use this option to toggle the feature on or off. This feature can also be enabled directly by using the More Water/Remote Start button on the control panel. NOTE: Make sure to press the Start button after setting Time Delay or Remote Start to initiate the delay start.
Eco Dry Turn this feature On from within the Menu to reduce the total cycle time for the purpose of using less total energy in drying. Turning On this feature will cause your items to be less dry at the end of the cycle as compared to when this feature is turned Off. By default, this feature is Off.
Help Open this submenu to get information and display QR codes to link to product literature, access on-line technical support content, or to learn about advanced features.
Language Change the language of the display to either English, Spanish, or French.
Sound Level Adjust the loudness of the end of cycle signal and button volume. Select either High, Low, or Off.
Wash/Dry Times Toggling this feature On will enable the LCD to display the estimated time remaining for Wash and Dry separately in the color bar for Wash and Dry. The total estimated cycle time remaining for the cycle will always be shown in the main display.
UltraFresh The UltraFresh feature can be enabled to run after a WASH only cycle by turning this feature On from the Menu. The purpose of the feature is to dry out the inside of the Combo to reduce excess moisture so you can keep the door closed and maintain the freshness of the Combo. Once enabled, after a WASH only cycle completes and you have removed the load from the Combo and closed the door, you will be prompted with a message to run the UltraFresh cycle. Simply accept the message and press Start. The Combo will now run a 30 minute drying cycle and turn off when complete. (This feature may require a software update through SmartHQ App to add it to the Menu.)
WiFi The factory setting for the WiFi is Off. You can turn it On or Off from the Menu or during the Welcome process when setting up your Combo. The WiFi feature allows you to set-up or reset your WiFi connection to the unit. It will indicate “Connected” if you have properly configured your Combo for your home network.

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USING THE COMBO

Getting started

Dispenser Drawers – Overview
Your Combo is equipped with two SmartDispense drawers. The top drawer can be used for the manual dosing of detergent, bleach and fabric softener. The rear compartment of the top drawer can store up to 50 oz of liquid detergent for SmartDispense detergent dosing. The bottom drawer is used for SmartDispense dosing of fabric softener and can store up to 32 oz of liquid softeners.
For every wash cycle, regardless of whether or not you activate SmartDispense on the controls, the manual compartments will be used and flushed with clean water. Therefore, if you plan to use Smart Dispense detergent and/or softener, you should not fill the detergent and/or softener manual compartments.
NOTE: Bleach, powder detergents and sanitizing rinse aids can only be dispensed manually.

Dispenser Drawer
Slowly open the dispenser drawer by pulling it out until it stops. After adding laundry products, slowly close the dispenser drawer. Closing the drawer too quickly could result in early dispensing of the bleach, fabric softener or detergent.
You may see water in the detergent, bleach and fabric softener compartments at the end of the cycle. This is a result of the flushing/siphoning action and is part of the normal operation of the Combo.

DO NOT put detergent packets in the dispenser drawer.
NOTE: Use only liquid or powder HE detergents and additives in the dispenser drawer. Laundry detergent packets should only be added directly to the wash basket following the manufacturer’s directions.
Use only HE High-Efficiency
detergent

SmartDispense – Detergent
When selected, this feature will automatically add detergent to the wash, eliminating the need to add detergent for each load.
The detergent amount selection on the control panel will default to AUTO when first powering up the Combo. When AUTO is selected, the amount of detergent needed for each laundry load will automatically be determined based on the size of the load the machine senses.
For AUTO, the Combo will dispense approximately 1.5 oz of detergent for an 8 lb normal load. For other loads, it will adjust proportionally based on the size of load and garment type. If you select LESS, the amount of detergent will be reduced by 40% from the default AUTO level. This may be desired for higher concentrate detergents or if you have very soft water. For heavily soiled loads, you may want to select MORE to add 40% more detergent than the default AUTO level. You can set the brand/type of detergent in the SmartHQ App so that the Combo can make adjustments based on detergent manufacturers’ recommendations. These manufacturers’ settings will tailor the adjustments used for AUTO, MORE and LESS dosing amounts.
NOTE: Not all cycles will allow the use of the SmartDispense – Detergent feature. If the light is not illuminated and pressing the SmartDispense – Detergent button results in a beeping tone, then SmartDispense is not allowed for the cycle that has been selected. Detergent will need to be added directly to the detergent compartment for these cycles.
14

SmartDispense Bleach

Softener
Detergent Flap Selector

Use only HE High-Efficiency liquid detergent

If it is desired to manually add detergent for a particular load:
1. Press the SmartDispense – Detergent button on the control panel until its light turns off which indicates the SmartDispense feature has been turned off.
2. Set the flap in the detergent compartment to the type of detergent to be used – Powder or Liquid. See the Detergent Compartment section.
3. Add the desired amount of detergent into the detergent compartment.
If the display indicates that the SmartDispense tank is estimating there is insufficient detergent to wash a load, the LCD screen will warn you. The Combo can still run a cycle, but it is suggested that you add detergent in the manual detergent compartment or refill the SmartDispense tank.

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USING THE COMBO

Getting started

SmartDispense – Softener
When selected, this feature will automatically add fabric softener to the final rinse, eliminating the need to add fabric softener for each load.
The fabric softener amount selection on the control panel will default to AUTO when first powering up the Combo. When AUTO is selected, the amount of fabric softener needed for each laundry load will automatically be determined based on the size of the load the machine senses.
For AUTO, the Combo will dispense approximately .85 oz of fabric softener for an 8 lb normal load. For other loads, it will adjust proportionally based on the size of load and garment type. If you select LESS, the amount of fabric softener will be reduced by 10% – 20% from the default AUTO level. This may be desired for higher concentrate fabric softener or if you have very soft water. For heavily soiled loads, you may want to select MORE to add 20% more fabric softener than the default AUTO level. You can set the brand/type of fabric softener in the SmartHQ App so that the Combo can make adjustments based on fabric softener manufacturers’ recommendations. These manufacturers’ settings will tailor the adjustments used for AUTO, MORE and LESS dosing amounts.
NOTE: Not all cycles will allow the use of the SmartDispense – Softener feature. If the light is not illuminated and pressing the SmartDispense – Softener button results in a beeping tone, then SmartDispense is not allowed for the cycle that has been selected. Fabric softener will need to be added directly to the fabric softener compartment for these cycles.

Fabric Softener
If it is desired to manually add fabric softener for a particular load: 1. Press the SmartDispense – Softener button on the
control panel until its light turns off which indicates the SmartDispense – Softener feature has been turned off. 2. Manually add the desired amount of fabric softener into the fabric softener compartment in the top dispenser drawer. If the display indicates that the SmartDispense – Softener tank is estimating there is insufficient fabric softener to wash a load, the LCD screen will warn you. The Combo can still run a cycle, but it is suggested that you add fabric softener in the manual fabric softener compartment or refill the SmartDispense – Softener tank. Do NOT put detergent packets in the SmartDispense Softener drawer. Use only liquid fabric softener in the SmartDispense Softener drawer. NOTE: Do not pour fabric softener directly on the wash load.

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USING THE COMBO

Getting started

Detergent Compartment – Manual Dose (Top Dispenser Drawer)

Only use high-efficiency detergent in this Combo. Do NOT fill high-efficiency detergent over the MAX line. Use detergent manufacturer’s recommended amount.
· Powder Detergent ­ Lift the flap up for powder detergent. This must be done to dissolve and flush detergent properly. Follow the detergent manufacturer’s instructions when measuring the amount of powder detergent to use.
· Liquid Detergent ­ Keep the flap down for liquid detergent. This retains the liquid detergent until it automatically flushes at the start of the cycle. Follow the detergent manufacturer’s instructions when measuring the amount of liquid detergent to use.

Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your Combo as it can lead to oversudsing, detergent residue being left on the clothes, and could extend wash times.
Do not put clumped detergent in the dispenser. Clumped detergent can cause a leak.
Do NOT put detergent packets in the dispenser drawer.

Liquid Bleach Compartment – Manual Dose (Top Dispenser Drawer)

If desired, measure out the recommended amount of liquid bleach, not to exceed 1/3 cup (80 ml) and pour into the compartment labeled “LIQUID BLEACH” marked with this symbol .
It is recommended to use High-Efficiency (HE) bleach in this front-load unit.

Do not exceed the maximum fill line. Overfilling can cause early dispensing of the bleach which could result in damaged clothes.
NOTE: Do not use powdered bleach or laundry detergent/additive packets in the dispenser.

Fabric Softener Compartment – Manual Dose (Top Dispenser Drawer)

If desired, pour the recommended amount of liquid fabric softener into the compartment labeled “FABRIC SOFTENER”.
Use only liquid fabric softener in the dispenser.
Do not exceed the maximum fill line. Overfilling can cause early dispensing of the fabric softener, which could stain clothes.

NOTE: Do not pour fabric softener directly on the wash load.
NOTE: The fabric softener compartment will be siphoned in the final rinse of the wash cycle. This compartment can also be used to accommodate other liquid rinse aids such as sanitizers and fabric enhancing liquids. The use of these other products must be certified by the liquid manufacturer for safety in the use of a residential washing machine and combination washer/dryer. Please check carefully, as certain liquids may invalidate the warranty on your Combo.

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49-3000353 Rev 4

USING THE COMBO

Consumer Help Indicator

Your Combo is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful messages you may notice scrolling on your display when you return to start another load. These messages will provide simple remedies you can quickly perform.

Spin light blinking

If an out-of-balance condition is detected by the Combo, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the Combo is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the Combo may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle,
redistribute the load evenly in the wash basket and run a Drain & Spin cycle. (See Rinse & Dry
cycle description in the Getting Started – Options section for details.)

“Confirm H20 Check your house water supply. Did you forget to turn on one or both supply valves after

Supply is ON” installation or coming back from vacation? As soon as the message appears to scroll, the Combo

(Water not

will initiate a 4 minute lock-out period. The Combo controls won’t respond/change during this time.

entering Combo) After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by

unplugging the Combo, the 4 minute timer will start over again.

“Cycle Canceled Draining”

“Cycle Canceled Draining” may show on the display if the machine was paused for longer than 24 hours or if the machine has stopped itself before the cycle completed due to certain errors. As soon as the message appears, the Combo will initiate a 4 minute lock-out period. The Combo controls won’t respond/change during this time. After the 4 minute period, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the Combo, the 4 minute timer will start over again. If the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.

“DOOR OPEN”

“DOOR OPEN” will be shown on the display if you try to start a cycle when the door is not fully closed.
The Combo will not start another cycle until the door is fully closed.

“Check and Clean Drain Pump Filter”

“Check and Clean Drain Pump Filter” will display when the Combo detects a restriction in the drain area that is the result of items interfering with water drainage. See Care and Cleaning Pump Filter section for more information.

Appliance Communication
SmartHQ App Enabled
Your Combo is SmartHQ App Enabled by connecting your Combo to your home WiFi network.
It is highly recommended that you connect your Combo to WiFi to download the latest software, receive periodic updates and benefit from many of the extended features available through the SmartHQ App. Many features for your Combo may require connection to the SmartHQ App.
Visit GEAppliances.com/connect and enter your model number to show you the proper steps to connect your appliance and to learn more about connected appliance features.
You may not need to know your MAC ID to initial connect your Combo to SmartHQ, but it can be found in the WIFi section of the Menu of your Combo.
WiFi Connectivity: For assistance with the appliance or the ConnectPlus network connectivity, please call GE Appliances at 800.220.6899.
Scan the QR code to get started.

< Back Sound Level Wash/Dry Times
Wi-Fi

Low On
Setup

SELECT

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USING THE COMBO

Loading
Always follow fabric manufacturer’s care label when laundering.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.

WARNING

– Fire Hazard

DO NOT wash fabrics soiled with flammable liquids or cleaning solvents. No washer can completely remove oil. DO NOT dry anything that has been soaked in or spotted with any type of oil. DO NOT reach into the unit until all moving parts have stopped. Doing so can result in death, explosion, fire or amputation.

Loading the Combo
The wash drum may be fully loaded with loosely added items.
To add items after the Combo wash has started, press Start/Pause and wait until the door is unlatched. The Combo may take up to 20 seconds to unlock the door after pressing Start/Pause, depending on the machine conditions. Do not try to force open the door when it is locked. After the door unlocks, open gently. Add items, close the door and press Start/Pause to restart.

Load Type
Suggested Cycle

Mixed Load* NORMAL

Towels & Sheets
TOWELS

Delicates** DELICATES

Work Wear JEANS

Small Load (2-5 items)
QUICK CYCLE

Load Contents

• 6 Dress Shirts 3 Dress Pants 3 Poly T-Shirts 3 T-shirts
  4 Pairs of Shorts 6 Boxers
  OR
  6 T-shirts 4 Sweatpants 4 Sweatshirts
  2 Hoodies 7 Pairs of Socks

4 Pillowcases 2 Hand Towels 2 Flat Sheets/ 2 Fitted Sheets 2 Bath Towels/ 4 Washcloths
OR
2 Flat QueenSized Sheets 2 Fitted QueenSized Sheets 4 Pillowcases

7 Bras 7 Panties
3 Slips 2 Camisoles 4 Nightgowns
**Using a nylon mesh bag for small items is recommended.

4 Jeans 5 Work Shirts 3 Work Pants

1 Pair Casual Pants 2 Casual Shirts
OR 3 Soccer Uniforms

*Used as the representative consumer 10-lb. Mixed Load to estimate the total cycle time of about two hours for the Normal Wash + Dry cycle with Eco Dry On. Individual results may vary based on actual load contents.

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CARE AND CLEANING

Care and cleaning

WARNING

Sharp Edges ­ Although it is unnecessary to perform this type of maintenance, to reduce the risk of injury, use care when cleaning the condenser or evaporator coil fins.

Exterior
The Combo control panel and finishes may be damaged by some laundry pretreatment and stain remover products. Immediately wipe off any spills with a sanitizing wipe or non-abrasive damp cloth. Apply these products away from the Combo. Do not wipe an exterior surface with abrasive cloths or cleaners. Damage to your Combo caused by these products is not covered by your warranty.

Interior
Clean around the Combo’s door opening, flexible gasket (including attached hoses) and door glass. These areas should always be clean to ensure a watertight seal. It is recommended to wipe down the gasket thoroughly with a disinfecting wipe to remove lint and other debris. A Self Clean Cycle can also be run for this purpose.

Filter Compartment
Periodically clean inside the filter compartment by removing the filter frame. Use either a vacuum with a crevice tool attachment or the Appliance Brush Set (Part # PM14X10056). When cleaning, be careful not to damage or bend the fins of the evaporator which is just inside the area to the right of the opening.

The Appliance Brush Set can be ordered through GEApplianceparts.com.

Filters

The filter compartment contains a two-stage housing consisting of a Lint Filter and a Foam Filter. To access the filters, slowly remove the filter frame from the Combo by pulling straight out and pressing on the tab to release.

Lint Filter: Clean the lint filter after every 5th dry cycle by running your fingers across it. A helpful reminder will show on the display. A waxy buildup may form on the lint filter from using fabric softener sheets. To remove this buildup, wash the lint filter in warm, soapy water. Dry thoroughly and replace.

Foam Filter: Clean the foam filter periodically (approximately every 50 cycles) or when notified by the Combo. Open the filter frame and remove the foam filter. Rinse filter and discard lint. Insert the foam filter back into the filter frame using the locating tabs for guidance. Ensure the filter is properly aligned in the frame and fully snap the foam frame to the lint filter.

NOTE: If the foam is torn or deformed do not reuse it. A replacement foam, part WH01X35719, can be ordered through GEApplianceparts.com.

Release Tab

Lint Filter

Tilt Open

Foam Frame

Foam Filter

Locating Tabs
Vacuum the lint from the filter frame and inside the filter opening if you notice a change in dryer performance. Your Combo will suggest when to clean the lint filter and foam filter.
NEVER OPERATE THE COMBO WITHOUT ITS FILTERS IN PLACE.

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CARE AND CLEANING

Care and cleaning

Self Clean
To clean the interior of the Combo, select the SELF CLEAN feature on the control panel. This Self Clean cycle should be performed, at a minimum, once per month or about every 40 cycles. This cycle will use more water, in addition to bleach which can be added as an option, to control the rate at which soils and detergents may accumulate in your Combo.
NOTE: Read the instructions below completely before starting Self Clean cycle.
1. Remove any garments or objects from the Combo and ensure the Combo’s basket is empty.
2. Optional Step: Open the Combo door and pour one cup or 250 ml of liquid bleach or other washing machine cleaner into the basket.
3. Close the door and select the SELF CLEAN cycle. Push the Start button.
4. When the Self Clean cycle is working, the display will show the estimated cycle time remaining. The cycle will complete in about 50 minutes. Do not interrupt the cycle.

Following the Self Clean, the Combo will automatically run a 60 minute drying step to remove excess moisture from inside the Combo’s interior. You can choose to cancel this drying step. Doing so will not impact the performance of Self Clean.
If for any reason the cycle needs to be interrupted, the door will not open immediately. Forcing open the door at this stage may cause water to flood. The door will open after the water is drained to a level where it would not flood the floor.
Self Clean may be interrupted by pressing the Start/ Pause button during its operation. A power outage in the house might also interrupt the cycle. When the power supply is back, the Self Clean cycle resumes where it had stopped. When interrupted, be sure to run a complete Self Clean cycle before using the Combo. If the Power button is pressed during Self Clean, the cycle will be canceled.
IMPORTANT:
· Run Self Clean once a month.
· After the completion of a Self Clean cycle, the interior of your unit may have a strong “bleach smell” if you chose to use bleach to assist the Self Clean.
· It is recommended to run a Rinse & Dry or a light color load after the Self Clean cycle, if bleach was used.

Dispenser & Softener Drawer Areas
Detergent and fabric softener may build up in the dispenser drawers. Residue should be removed once or twice a month.
Perform this effort for each of the two drawers:
· Remove the drawer by first pulling it out until it stops. Then reach back into the rear of the drawer cavity and press down firmly on the lock tab, pulling out the drawer.
· Rinse the drawer with hot water to remove traces of accumulated laundry products.
· To clean the drawer opening, use a small brush to clean the recess. Remove all residue from the upper and lower parts of the recess.
· Replace the dispenser drawer.
· To reduce buildup in the detergent drawer area: Use only HE High-Efficiency detergent

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CARE AND CLEANING

Care and cleaning
Pump Filter
Due to the nature of a front-load unit, it is sometimes possible for small articles to pass to the pump. The Combo has a filter to capture lost items and items that could cause clogs so they are not dumped into the drain. To retrieve lost items and to remove potentially trapped debris, clean out the pump filter.
1. Using a small flathead screwdriver or coin, open the access door.
2. Place a shallow pan or dish under the pump access door and towels on the floor in front of the Combo to protect the floor. It is normal to catch about a cup of water when the filter is removed.
3. Pull down the pour spout.
4. Turn the pump filter counterclockwise and remove the filter slowly, controlling the flow of the draining water.
5. Remove the filter and clean the debris from the filter.
6. Replace the filter and turn clockwise. Tighten securely.
7. Flip up the pour spout.
8. Close the access door by hooking the bottom tabs first, then rotating the access door shut.

Door Gasket
Open the Combo door. Using both hands, press down the door gasket.
While holding down the door gasket, inspect the interior fold. Remove any foreign objects if found trapped inside this gasket.

Make sure there is nothing blocking the holes behind the gasket.
When you are finished cleaning the door gasket, release it and the gasket will return to the operating position.
NOTE: It is highly recommended that you run the Self Clean per those instructions to ensure that the gasket is cleaned as part of that maintenance step.

Water Supply Hoses
Periodically inspect all water inlet hoses for water leaks, wear, cuts, corrosion, and bulges. Replace all hoses immediately if any sign of these failures appear. All hoses should be replaced every 5 years of use to reduce risk of hose failures and possible water damage. When replacing hoses, refer to the Installation Instructions for proper installation. DO NOT overtighten or cross thread fittings. DO NOT allow the hose to rub against sharp objects, become kinked, or become over stretched. Always ensure hose rubber gaskets are installed and free from leaks when pressurized.

Moving
Ask the service technician to remove water from drain pump and hoses. When moving the Combo, the tub should be kept stationary by using the shipping bolts removed during installation. See Installation Instructions in this manual. If these parts are not available, they can be ordered by visiting our Website at GEApplianceparts.com or by calling GE Appliances at 877.959.8688. In Canada, visit your local GE Appliances parts distributor or call 800.661.1616 or GEAppliances.ca/en/products/parts-filters-accessories.

Winterizing and Storage
If you expect to not use your Combo for an extended period of time, make sure water supply is shut off at faucets. Drain water from the inlet hoses and drain the pump filter especially if weather will be below freezing. For additional steps, visit https://sl.geappl.io/*Combo_Winterize.

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Installation Instructions

Combo

If you have any questions, call GE Appliances at 800.GE.CARES (800.432.2737) or visit our Website at: GEAppliances.com
In Canada, call 800.561.3344 or visit GEAppliances.ca

BEFORE YOU BEGIN
Read these instructions completely and carefully.
· IMPORTANT ­ Save these instructions for local inspector’s use.
· IMPORTANT ­ Observe all governing codes and ordinances.
· Note to Installer ­ Be sure to leave these
instructions with the Consumer.
· Note to Consumer ­ Keep these
instructions for future reference.
· Skill level ­ Installation of this appliance requires basic mechanical and electrical skills.
· Completion time ­ 1-3 hours · Proper installation is the responsibility of the
installer. · Product failure due to improper installation is not
covered under the Warranty.

TOOLS REQUIRED

Level

Adjustable wrench

Channel-lock adjustable pliers Phillips screwdriver

PARTS SUPPLIED

Shipping Bolt Covers (4)

Drain Hose Guide

Cable Tie

LOCATION OF YOUR COMBO
DO NOT Install the Combo:
1. In an area exposed to dripping water or outside weather conditions. The ambient temperature should never be below 60°F (15.6°C) for proper Combo operation.
2.In an area where it will come in contact with curtains or drapes.
3.On carpet. The floor MUST be a hard surface with DPD[LPXPVORSHRISHUIRRWFPSHU cm). To make sure the Combo does not vibrate or move, you may have to reinforce the floor.
NOTE:,IIORRULVLQSRRUFRQGLWLRQXVHLPSUHJQDWHG plywood sheet solidly attached to existing floor covering.
MOBILE HOME INSTALLATION:
Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and Safety Standards Act of 1974 (PL93-383).

PARTS REQUIRED

Water Hoses (2)

Rubber Washers (2) and Filter Screens (2)

NOTE: Washers may be included in hoses.

GE Appliances Parts and Accessories

Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 877.959.8688 during normal business hours. In Canada, visit your local GE Appliances parts distributor or call 800.661.1616 or GEAppliances.ca/en/products/parts-filters-accessories.

Part Number Accessory

WX14X10011 WH1X2267

6 ft stainless steel washer hoses with 90° elbows; 2-pack
Hose Filter Screen (1)

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49-3000353 Rev 4

Installation Instructions

COMBO DIMENSIONS
28″ (71.2 cm)

54-1/2″ (138.5 cm)
30-1/2″ (77.5 cm)

46-3/4″*
(118.75 cm)

1-5/8″ (4.1 cm)
Width of leveling legs

26″ (66.2 cm)
Front View

22-7/8″ (58.1 cm)
Side View

2-1/8″ (5.5 cm)

6-3/4″ (17.2 cm)

Side View

1″ (2.54 cm)
Center of leveling legs to cabinet sides

*With leveling legs retracted: 46-3/4 (118.75 cm). / With leveling legs fully extended: 47-1/4 (120 cm).

MINIMUM

0″

CLEARANCES

0″

0″

0″

Alcove or Closet

· Rear = 0″* · Sides = 0″ · 7RS · )URQW

0″ · Consideration must be given to provide adequate clearance for installation and service.
· Closet doors must be louvered or otherwise ventilated and have at least 60 square inches (387.1 cm2) of open area.
*To enable 0″ clearance on the back of the Combo, you must use 90° elbow hoses. Otherwise you may require some additional clearance to avoid rubbing of the hoses against the back wall.

ACCESSORIES:
Order on-line at GEApplianceparts.com, 24 hours a day or by phone at 877.959.8688 during normal business hours.

Riser:

53-5/8″* (136.2 cm)

Part Number GFR0728PTDS WX14X10011
WH49X316 WH41X36697 GFAPC120V WX08X10070 PM14X10056
PM7X2 GFR0728

Accessory Black Slate Riser 6 ft stainless steel washer hoses with 90° elbows; 2-pack Unit drain hose extension kit – Approximately 44″ Unicouple Hose Assembly for Clothes Washer 4 Prong 240V to 110V Plug Converter 4″ Duct Vent Cap Appliance Brush Set Universal low profile washer floor tray – White 28″ width Riser without drawer NOTE: The 28″ width tall pedestal with drawer is not advised for use with the Combo.

Follow the Installation Instructions included in the Kit for all clearances and installation requirements. *With leveling legs retracted. See the COMBO DIMENSIONS section above for legs extension dimensions.

49-3000353 Rev 4

23

Installation Instructions

UNPACKING THE COMBO
WARNING Recycle or destroy the carton and
plastic bags after the Combo is unpacked. Make materials inaccessible to children. Children might use them for play. Cartons covered with rugs, bedspreads or plastic sheets can become airtight chambers causing suffocation.
1.Cut and remove all packaging straps. 2.Remove carton, top packaging, and corner posts.
Do NOT remove shipping bolts. 3.Carefully lay the Combo on its back and remove the
bottom packaging. Do NOT lay the Combo on its front, sides, or top. If a Riser is to be added, install with the Combo on its back before proceeding to the next step. 4.Carefully return the Combo to an upright position. 5.Carefully move the Combo to within 4 feet (122 cm) of the final location. 6.Remove the following from the back side of the Combo: 4 bolts 4 plastic spacers (including power cord retainers and rubber grommets) Bracket and the screws fastening it to the Combo NOTE: Do NOT remove the screw or clip holding the hose.
Spacer
Bolt
Retainer
Bracket

UNPACKING THE COMBO (cont.)
Watch this video for more step by step instructions on the importance of removing the shipping bolts before
operating your Combo. 7.Insert shipping bolt hole covers into shipping bolt
holes.
IMPORTANT: · Failure to remove all shipping support hardware can
cause the Combo to become severely unbalanced. · Save all shipping support hardware for future use.
If you must transport the Combo at a later date, you must reinstall the shipping bolts and spacers to prevent shipping damage. The brackets are not required and can be discarded. NOTE: Consider recycling options for your appliance packaging material.

24

49-3000353 Rev 4

Installation Instructions

ELECTRICAL REQUIREMENTS
WARNING – Electrical Shock Hazard
Plug into a grounded 3-prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death, fire or electrical shock.
CIRCUIT ­ Individual, properly polarized and grounded 15 or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY ­ 2 wire plus ground, 120 Volt, single phase, 60 Hz, alternating current.
Outlet Receptacle ­ Properly grounded 3-prong receptacle to be located so the power cord is accessible when the Combo is in an installed position. If a 2-prong Ensure proper receptacle is present, it is the ground exists owner’s responsibility to have a before use. licensed electrician replace it with a properly grounded 3-prong grounding type receptacle.
Unit must be electrically grounded in accordance with local codes and ordinances, or in the absence of local codes, with latest edition of the NATIONAL ELECTRICAL CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL CODE, CSA C22.1. Check with a licensed electrician if you are not sure that the Combo is properly grounded.

GROUNDING INSTRUCTIONS

This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipment- grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

WARNING

Improper connection of the equipmentgrounding conductor can result in a

risk of electrical shock. Check with a qualified electrician,

or service representative or personnel, if you are in

doubt as to whether the appliance is properly grounded.

DO NOT modify the plug on the power supply cord. If it

will not fit the outlet, have a proper outlet installed by a

qualified electrician.

If required by local codes, an external 18 gauge or larger copper ground wire (not provided) may be added. Attach to Combo cabinet with a #10-16 x 1/2″ sheet metal screw (available at any hardware store) to rear of Combo.

WARNING – Electrical Shock Hazard
Disconnect power supply before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
WARNING – Shock Hazard
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel ­ DO NOT contact the following parts while the appliance is energized: water valve, drain pump, NTC, door lock, inverter board, motor and MC board.

WATER SUPPLY REQUIREMENTS
The faucets MUST be 3/4″ (1.9 cm) garden hose-type so inlet hoses can be connected. Water pressure MUST be between 10 and 120 pounds per square inch. Your water department can advise you of your water pressure. The hot water temperature should be set to deliver water at 120° to 140°F (48°­60°C) to provide proper Automatic Temperature Control (ATC) performance.

DRAIN REQUIREMENTS

1. Drain capable of eliminating 10 gallons (38 L) per minute.

2.A standpipe diameter of 1-1/4″ (3.18 cm) minimum. A 2″ minimum diameter is required for installation of two drain hoses.

3.The standpipe height above the floor should be:

Minimum height: 24″ (61 cm)

Maximum height: 96″ (244 cm)

96″ (244 cm)
Max.

BACK

24″ (61 cm)
Min.

49-3000353 Rev 4

25

Installation Instructions

INSTALLING THE COMBO

1. Run some water from the hot and cold faucets to flush the water lines and remove particles that might clog the inlet hose and water valve screens.

2. Remove the inlet hoses (sold separately) from their packaging.

3. (90° elbow end) Ensure there is a

rubber washer in the 90° elbow end

H

of the hoses. Reinstall the rubber

(Hot)

C

washer into the hose fitting if it has

(Cold)

fallen out during shipment. Carefully

connect one inlet hose to the inside

“H” outlet of the water valve. Tighten by hand, then

tighten another 2/3 turn with pliers. Carefully connect

the other inlet hose to the outside “C” outlet of the

water valve. Tighten by hand, then tighten another 2/3

turn with pliers. Do not crossthread or over-tighten

these connections.

4. If inlet hose screen washers are not already inserted into the inlet hoses, install them by inserting into the free ends of the HOT and COLD inlet hoses with protruded side facing the faucet.

5. Connect the inlet hose ends to the HOT and COLD water faucets tightly by hand, then tighten another 2/3 turn with pliers. Turn the water on and check for leaks.

6. Carefully move the Combo to its final location. Gently rock the Combo into position. It is important not to damage the rubber leveling legs when moving your Combo to its final location. Damaged legs can increase Combo vibration. It may be helpful to spray window cleaner on the floor to help move your Combo into its final position.

NOTE: To reduce vibration, ensure that all four rubber leveling legs are firmly touching the floor. Push and pull on the back right and then back left of your Combo.

NOTE: Do not use the dispenser drawers or door to lift the Combo.

NOTE: If you are installing into a drain pan, you can use a 24-inch long 2×4 to lever the Combo into place.

7. With the Combo in its final position,

place a level on top of the Combo

(if the Combo is installed under

a counter, the Combo should not

be able to rock). Adjust the front

leveling legs up or down to ensure the Combo is resting solidly. Turn

Leveling Leg

the lock nuts on each leg up toward the base of the

Combo and snug with a wrench.

NOTE: Keep the leg extension at a minimum to prevent excessive vibration. The farther out the legs are extended, the more the Combo will vibrate.

If the floor is not level or is damaged, you may have to extend the rear leveling legs.

INSTALLING THE COMBO (cont.)
8.Attach U-shaped hose guide to the end of the drain hose. Place the hose in a laundry tub or standpipe and secure it with the cable tie provided in the enclosure package.

Cable Tie

Cable Tie

Cable Tie NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 7″ of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can cause a siphoning action.
9. Plug the power cord into a grounded outlet.
NOTE: Check to be sure the power is off at the circuit breaker/fuse box before plugging the power cord into an outlet.
10. Turn on the power at the circuit breaker/fuse box.
11. Read the rest of this Owner’s Manual. It contains valuable and helpful information that will save you time and money.
12. Before starting the Combo, check to make sure: Main power is turned on.
The Combo is plugged in. The water faucets are turned on. The Combo is level and all four leveling legs are
firmly on the floor. The shipping support hardware is removed
and saved. The drain hose is properly tied up. There are no leaks at the faucet, drain line
or Combo.
13. Run the Combo through a complete cycle. Check for water leaks and proper operation.
14. If your Combo does not operate, please review the Before You Call For Service section before calling for service.
15. Place these instructions in a location near the Combo for future reference.

REPLACEMENT PARTS
If replacement parts are needed for your Combo, they can be ordered in the United States by visiting our Website at GEApplianceparts.com or by calling GE Appliances at 877.959.8688. In Canada, visit GEAppliances.ca/en/ products /parts-filters-accessories or call 800.661.1616.

26

49-3000353 Rev 4

TROUBLESHOOTING TIPS

Troubleshooting Tips… Before you call for service

It is highly recommended that you connect your Combo to WiFi to download the latest software, receive periodic updates and benefit from many of the extended features available through the SmartHQ App. Many of the AI features for your Combo require connection to the SmartHQ App. This may resolve some issues listed below.

Problem

Possible Cause

What To Do

Not draining Load is out of balance Not spinning Not tumbling

Redistribute clothes and run Rinse & Spin or Rinse & Dry.
Increase load size if washing small load containing heavy and light items.

Pump filter may be clogged See the Care and Cleaning section on how to clean the Pump Filter.

Drain hose is kinked or improperly connected

Straighten drain hose and make sure Combo is not sitting on it.

Household drain may be clogged

Check household plumbing. You may need to call a plumber.

Drain hose siphoning; drain hose pushed too far down the drain

Ensure there is an air gap between hose and drain. Also, ensure the drain hose is not inserted more than 7″ into the drain pipe.

Leaking water Door gasket is damaged

Check to see if gasket is seated and not torn. Objects (nails, screws, pens, pencils) left in pockets and clothes trapped between the door glass and the gasket may cause damage to the Combo.

Water may drip from the door when the door is opened. This is a normal operation.
Carefully wipe off rubber door seal and door glass. Sometimes dirt or clothing is left in this seal and can cause a small leak.

Check back left of Combo for If this area is wet, you have oversudsing condition. Use less

water

detergent.

Fill hoses or drain hose is improperly connected

Make sure hose connections are tight at Combo and faucets and make sure end of drain hose is correctly inserted in and secured to drain facility.

Household drain may be clogged

Check household plumbing. You may need to call a plumber.

Dispenser clogged

Powder soap may cause clogs inside the dispenser and cause water to leak out the front of the dispenser. Remove drawer and clean both drawer and inside of dispenser box. Laundry detergent packets should NOT be used in the dispenser. They should only be added directly to the wash basket following the manufacturer’s directions. Please refer to Care and Cleaning section.

Incorrect use of detergent Use only HE and correct amount of detergent.

Dispenser box cracked

If new installation, check for crack on inside of dispenser box.

Clothes too Load is out of balance wet

Redistribute clothes and run Rinse & Dry.
Increase load size if washing small load containing heavy and light items.

The machine will slow the spin speed down to 410 rpm if it has a hard time balancing the load. This speed is normal.

Pump filter may be clogged See the Care and Cleaning section on how to clean the Pump Filter.

Overloading

The dry weight of the load should be less then 20 lbs.

Drain hose is kinked or improperly connected

Straighten drain hose and make sure the Combo is not sitting on it.

Household drain may be clogged

Check household plumbing. You may need to call a plumber.

Drain hose siphoning; drain hose pushed too far down the drain

Ensure there is an air gap between hose and drain. Also, ensure the drain hose is not inserted more than 7″ into the drain pipe.

49-3000353 Rev 4

27

TROUBLESHOOTING TIPS

Troubleshooting Tips… Before you call for service

Problem
Incomplete cycle or timer not advancing

Possible Cause
Automatic load redistribution

Loud or unusual noise; vibration or shaking

Pump filter may be clogged
Drain hose is kinked or improperly connected Household drain may be clogged Drain hose siphoning; drain hose pushed too far down the drain Cabinet moving
All rubber leveling legs are not firmly touching the floor

Unbalanced load

Pump filter may be clogged

No power/Combo not The Combo is unplugged

working or dead

Water supply is turned off

Circuit breaker/fuse is tripped/blown

Automatic self system checks

“Confirm H20 Supply is ON” appears in display
“Cycle Canceled Draining” appears in display
“DOOR OPEN” appears in display
“Check and Clean Drain Pump Filter” appears in display

Water not entering the Combo
The Combo paused or stopped
Door not fully closed
Restriction in the drain area

What To Do
Timer adds up to 3 minutes to cycle for each rebalance. 11 or 15 rebalances may be done. This is normal operation. Do nothing; the machine will finish the cycle. See the Care and Cleaning section on how to clean the Pump Filter. Straighten drain hose and make sure the Combo is not sitting on it. Check household plumbing. You may need to call a plumber. Ensure there is an air gap between hose and drain. Also, ensure the drain hose is not inserted more than 7″ into the drain pipe. The Combo is designed to move 1/4″ to reduce forces transmitted to the floor. This movement is normal. Push and pull on the back right and then front left of your Combo to check if it is level. If the Combo is uneven, or rocks excessively during operation, adjust the rubber leveling legs so they are all firmly touching the floor and the lock nuts are tightened to the base of the Combo. Pause the Combo, open door and manually redistribute load. To check machine, run rinse and spin with no load. If normal, unbalance was caused by load. See the Care and Cleaning section on how to clean the Pump Filter. Make sure cord is plugged securely into a working outlet. Turn both hot and cold faucets fully on. Check house circuit breakers/fuses. Replace fuses or reset breaker. The Combo should have a separate outlet. First time the Combo is plugged in, automatic checks occur. It may take up to 20 seconds before you can use your Combo. This is normal operation. See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.
See the Consumer Help Indicator section for details.

28

49-3000353 Rev 4

TROUBLESHOOTING TIPS

Troubleshooting Tips… Before you call for service

Problem
Snags, holes, tears, rips or excessive wear
Control time wrong or changes
Not enough water Combo pauses or has to be restarted, or Combo door is locked and will not open Door unlocks or press Start and machine doesn’t operate
Water does not enter Combo or enters slowly

Possible Cause
Overloaded Pens, pencils, nails, screws or other objects left in pockets Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets This is normal
This is normal Pump filter may be clogged
This is normal
Incorrect operation Control Lock On Automatic self system checks Water valve screens are clogged
Inlet hose screen washers are clogged
Pump filter may be clogged Fill hoses may be kinked Water supply is turned off Insufficient water supply The Combo door is open
Incorrect fill hose connection

What To Do
Do not exceed maximum recommended load sizes. See recommended maximum load sizes in the Loading section. Remove loose items from pockets.
Fasten snaps, hooks, buttons and zippers.
During spin the Combo may need to rebalance the load sometimes to reduce vibrations. When this happens, the estimated time is increased causing time left to increase or jump. Also, in Sensor Dry, the time may be extended to allow sufficient time for the load to fully dry. Horizontal units do not require the tub to fill with water like topload units. See the Care and Cleaning section on how to clean the Pump Filter.
Front-load units start up differently than top-load units, and it takes several seconds to check the system. The door will lock and unlock. The Combo also will run a Load Sense at the start before filling with water and commencing the wash portion of the cycle. Simply open and close the door firmly; then press Start. Press and hold the Control Lock button for 3 seconds. After Start is pressed, the Combo does several system checks. Water will flow several seconds after Start is pressed. Turn off the water source and remove the water connection hoses from the upper back of the Combo. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on. Turn off the water source and remove the inlet hoses from the wall faucets. Use a brush or toothpick to clean the screen washers in the end of the hoses. Reconnect the hoses and turn the water back on. See the Care and Cleaning section on how to clean the Pump Filter. Check that fill hoses are not kinked or clogged. Turn on both hot and cold faucets fully. Make sure that the water supply is turned on. Make sure that the water faucets are turned to their completely open position. The Combo’s door must be closed for all cycle operations. If the door is opened during the Combo’s operation, all functions will stop, including water filling. Make sure that the fill hoses connect the hot water supply to the hot inlet on the Combo and the cold water supply to the cold inlet on the Combo (HOT to HOT and COLD to COLD).

49-3000353 Rev 4

29

TROUBLESHOOTING TIPS

Troubleshooting Tips… Before you call for service

Problem
Wrinkling
Grayed or yellowed clothes
Colored spots
Water temperature is incorrect Bad odor inside your Combo
Detergent begins to slowly dispense into tub

Possible Cause
Improper sorting
Overloading
Incorrect cycle
Repeated washing in water that is too hot Not enough detergent Not using HE (high efficiency) detergent Hard water
Water is not hot enough
Detergent is not dissolving or using too much fabric softener Dye transfer
Incorrect use of fabric softener Dye transfer
Water supply is improperly connected House water heater is not set properly Combo unused for a long time, not using HE detergents or using too much detergent
There is residual lint, etc. in the drain pump filter which should be cleaned Drain hose pushed too far down the drain This is normal

What To Do
Avoid mixing heavy items (like work clothes) with light items (like blouses). Load your Combo so clothes have enough room to move freely. Match cycle selection to the type of fabric you are washing (especially for easy care loads). Wash in warm or cold water.
Use correct amount of detergent. Use only HE detergent.
Use hottest water safe for fabric. Use a water conditioner like Calgon brand or install a water softener. Make sure water heater is delivering water at 120°­140°F (48°­60°C). Try a liquid HE detergent. Use less fabric softener.
Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated. Check fabric softener package for instructions and follow directions for using dispenser. Sort whites or lightly colored items from dark colors. Promptly remove wash load from the Combo. Make sure hoses are connected to correct faucets (HOT to HOT and COLD to COLD). Make sure house water heater is delivering water at 120°­ 140°F (48°­60°C). Regularly use a Dry cycle option. In case of strong odor, you may need to run the Self Clean cycle more than once. Use only the amount of detergent recommended or adjust SmartDispense to LOW. Use only HE (high efficiency) detergent. Always remove wet items from the Combo promptly after it stops running. If you choose to not use a Dry cycle option, leave the door slightly open for the Combo to air dry. Close supervision is necessary if this appliance is used by or near children. Do not allow children to play on or in this appliance. See the Care and Cleaning section on how to clean the Pump Filter.
See the Installation Instructions section for proper installation. It is normal operation to see detergent leak on door gasket about 20 seconds after filling the dispenser. Ensure the dispenser drawer is fully closed.

30

49-3000353 Rev 4

TROUBLESHOOTING TIPS

Troubleshooting Tips… Before you call for service

Problem

Possible Cause

What To Do

Improper dispensing Dispenser clogged of softener or bleach

Monthly clean the dispenser drawer to remove buildup of chemicals.

Softener or bleach is filled above the max line

Make sure to have the correct amount of softener.

Dispenser drawer not Laundry detergent packet dispensing properly placed in dispenser drawer

Laundry detergent packets should NOT be used in the dispenser. They should only be added directly to the wash basket following the manufacturer’s directions.

Pump running while Clog in sump drain Combo is not in use

Drain sump is detecting an undesired water fill level from a potential open faucet. Shut off water valve and inspect water valve for blockage. Ensure you have the latest updates for your Combo available through the SmartHQ App.

Clothes take too long Improper sorting to dry

Separate heavy items from lightweight items (generally, a well-sorted washer load is a well-sorted dryer load).

Large loads of heavy fabrics Large, heavy fabrics contain more moisture and take

(like beach towels)

longer to dry. Separate large, heavy fabrics into smaller

loads to speed drying time.

Lint filter is full

Clean the lint filter after every 5th dry cycle.

Eco Dry is OFF or More Dry is ON

By turning off Eco Dry and adding More Dry, the Combo will dry clothes to a higher dryness level than what may be required. Consider running with More Dry off. If you desire even shorter time you can turn Eco Dry on in the Menu. You may need to find the best conditions for your acceptable dryness level.

Time Remaining changes or inconsistent dry times

The estimated time may change when the sensors detect that optimal dryness has not been met

The time remaining in drying adjusts based on humidity checks made by your smart Combo during the drying portion of the cycle. You may notice these adjustments at the start of drying, during drying or the final minutes of drying.

Type of load and drying conditions

The load size, types of fabric, wetness of clothes and the length and condition of the exhaust system will affect drying times.

Clothes are still damp even though the Combo completed the cycle

The Combo was paused mid-cycle and never restarted

The door may have been opened mid-cycle and the cycle not restarted. A dry cycle must be re-selected to complete the drying process.

Load was already dry except Choose Quick Dry or Timed Dry to dry damp collars,

for small areas (ex. collars, waistbands, and seams. In the future, when drying a

waistbands, seams).

load with collars, waistbands, seams, or water absorbing

materials (such as rayon and viscose), choose More Dry.

This is normal

Because your Combo dries clothes at a consistent temperature in a sealed drum, they may not feel as dry or as warm on first touch. Just take them out and they will feel dry in a few seconds.

Clothes are wrinkled Letting items sit in the Combo after cycle ends

Remove items when cycle ends and fold or hang immediately, or use the Wrinkle Care option.

Overloading

Separate large loads into smaller ones. Load fewer garments; manually increase time.

Combo continues to Wrinkle Care was selected tumble after display says Complete

Ensure Wrinkle Care option is not selected.

Water drips from door when opened

Some residual water from the dispenser drips down into the gasket

Water from the dispenser may drip down into the gasket when the door is first opened. This is normal. You may want to wait a few seconds before retrieving clothes.

Heat generated by the Combo

This is normal

Some heat is generated by the sealed system located at the top of the unit. This is normal operation.

Small items trapped in the door that do not dry

Items are plastered during Use a nylon mesh bag for small items that may become high speed spin or get pushed trapped between the door glass and gasket and do not between gasket and glass fully dry.

49-3000353 Rev 4

31

NOTES

Notes

32

49-3000353 Rev 4

NOTES

Notes

49-3000353 Rev 4

33

Staple your receipt here. Proof of the original purchase LIMITED WARRANTY
date is needed to obtain service under the warranty.

GE Appliances Limited Warranty (For customers in the United States)

GEAppliances.com
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care® technician. To schedule service online, visit us at GEAppliances.com/service, or call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances factory service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its products by providing GE Appliances with information on your appliance. If you do not want your appliance data to be sent to GE Appliances, please advise your technician not to submit the data to GE Appliances at the time of service.

For the period of: One year From the date of the original purchase Five years From the date of the original purchase
Ten years From the date of the original purchase

We will replace:
Any part of the unit which fails due to a defect in materials or workmanship. During this limited one-year warranty, we will also provide, free of charge, all labor and related service to replace the defective part.
The sealed heat pump drying system (compressor, condenser, evaporator and all connecting tubing) which fails due to a defect in materials or workmanship. During this additional four-year limited warranty, you will be responsible for any labor and related service costs.
The motor, if it should fail due to a defect in materials or workmanship. During this additional nine-year limited warranty, you will be responsible for any labor and related service costs.

What is not covered:
Service trips to your home to teach you how to use the product.
Improper installation, delivery or maintenance. Failure of the product if it is abused, misused, or used for
other than the intended purpose or used commercially. Replacement of house fuses or resetting of circuit
breakers. Products which are not defective or broken, or which
are working as described in the Owner’s Manual.

Damage to the product caused by accident, fire, floods or acts of God.
Incidental or consequential damage caused by possible defects with this appliance.
Defects or damage due to operation in freezing temperatures.
Damage caused after delivery. Product not accessible to provide required service.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a GE Appliances Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Appliances Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

Warrantor: GE Appliances, a Haier Company, Louisville, KY 40225

Extended Warranties: Purchase a GE Appliances extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it online anytime at
GEAppliances.com/extended-warranty
or call 800.626.2224 during normal business hours. GE Appliances Service will still be there after your warranty expires.

34

49-3000353 Rev 4

LIMITED WARRANTY

Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

GE Appliances Limited Warranty (For customers in Canada)

GEAppliances.ca
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care® technician. To schedule service online, visit us at GEAppliances.ca/after-sales-support, or call GE Appliances at 800.561.3344. Please have your serial number and your model number available when calling for service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances factory service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its products by providing GE Appliances with information on your appliance. If you do not want your appliance data to be sent to GE Appliances, please advise your technician not to submit the data to GE Appliances at the time of service.

For the period of: One year From the date of the original purchase Five years From the date of the original purchase
Ten years From the date of the original purchase

We will replace:
Any part of the unit which fails due to a defect in materials or workmanship. During this limited one-year warranty, we will also provide, free of charge, all labor and related service to replace the defective part.
The sealed heat pump drying system (compressor, condenser, evaporator and all connecting tubing) which fails due to a defect in materials or workmanship. During this additional four-year limited warranty, you will be responsible for any labor and related service costs.
The motor, if it should fail due to a defect in materials or workmanship. During this additional nine-year limited warranty, you will be responsible for any labor and related service costs.

What is not covered:
Service trips to your home to teach you how to use the product.
Improper installation, delivery or maintenance. Failure of the product if it is abused, misused, or used for
other than the intended purpose or used commercially. Replacement of house fuses or resetting of circuit
breakers. Products which are not defective or broken, or which
are working as described in the Owner’s Manual.

Damage to the product caused by accident, fire, floods or acts of God.
Incidental or consequential damage caused by possible defects with this appliance.
Defects or damage due to operation in freezing temperatures.
Damage caused after delivery. Product not accessible to provide required service.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

This limited warranty is extended to the original purchaser and any succeeding owner for products purchased in Canada for home use within Canada. If the product is located in an area where service by a GE Appliances Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Appliances Service location.
Some provinces do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from province to province. To know what your legal rights are, consult your local or provincial consumer affairs office.

Warrantor: MC Commercial Inc., Burlington, ON, L7R 5B6

Extended Warranties: Purchase a GE Appliances extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it online anytime at
GEAppliances.ca/purchase-extended-warranty
or call 866.277.9842 during normal business hours. GE Appliances Service will still be there after your warranty expires.

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CONSUMER SUPPORT

Consumer Support
GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of the year! You can also shop for more great GE Appliances products and take advantage of all our on-line support services designed for your convenience. In the US: GEAppliances.com In Canada: GEAppliances.ca

Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. In the US: GEAppliances.com/register
In Canada: GEAppliances.ca/after-sales-support

Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at your convenience any day of the year. In the US: GEAppliances.com/service or call 800.432.2737 during normal business hours.
In Canada: GEAppliances.ca/after-sales-support or call 800.561.3344.

Extended Warranties
Purchase a GE Appliances extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it on-line anytime. GE Appliances Services will still be there after your warranty expires. In the US: GEAppliances.com/extended- warranty or call 800.626.2224 during normal business hours.
In Canada: GEAppliances.ca/purchase-extended-warranty or call 866.277.9842.

Remote Connectivity
For assistance with wireless network connectivity (for models with remote enable), in the US visit our website at GEAppliances.com/connect or call 800.220.6899.
In Canada: GEAppliances.ca/connected-appliances or call 800.220.6899

Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
In the US: GEApplianceparts.com or by phone at 877.959.8688 during normal business hours.
In Canada: GEAppliances.ca/parts-filters-accessories or call 800.661.1616.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.

Contact Us

If you are not satisfied with the service you receive from GE Appliances, contact us on our Website with all the details including your phone number, or write to:

In the US: General Manager, Customer Relations | GE Appliances, Appliance Park | Louisville, KY 40225 GEAppliances.com/contact or call 800.626.2000
In Canada: Director, Customer Relations | MC Commercial Inc. | Suite 300, 5420 North Service Road | Burlington, ON L7L 6C7 GEAppliances.ca/contact- us or call 877.994.5366

Printed in China

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49-3000353 Rev 4

References

• Magasin GE Canada | Homepage
• Magasin GE Canada | Homepage
• Magasin GE Canada | Homepage
• Magasin GE Canada | Homepage
• Magasin GE Canada | Homepage
• Magasin GE Canada | Homepage
• Magasin GE Canada | Homepage
• Magasin GE Canada | Homepage
• Magasin GE Canada | Homepage
• Magasin GE Canada | Homepage
• Appliance Parts, Accessories & Water Filters | GE Appliances
• GE Appliances Canada | Homepage
• Connected Appliances | GE Appliances Canada
• Connect Your Smart Appliances
• Contact Us or Get Help with Questions | GE Appliances
• Bodewell Care Protection Plans
• GEAppliances.com/register
• Appliance Repair Service and Support | GE Appliances
• Magasin GE Canada | Homepage
• Connect Your Smart Appliances
• GE Profile™ UltraFast Combo Washer/Dryer - How to Winterize and Store Your Appliance

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