Starkey RIC 312 Hearing Aids User Guide

: June 6, 2024
: Starkey

Table of Contents

Get the most out of your hearing aids
Batteries
Battery Indicators
Power On & Off
Hearing Aid Care
Helpful Hints
Hear Clear Receiver
Download and Connect to the Thrive Hearing Control App
Hearing Aid Information
M/T Ratings
Notes
Documents / Resources

Quick Start Guide
Livio Edge AI | Livio Standard Products

At Starkey, we believe that to hear better is to live better.

Livio Edge AI and Livio hearing aids help you stay connected to the people and things you love most. These 2.4 GHz hearing aids offer Starkey’s most advanced technology with supreme sound quality and features, customizable to fit your unique hearing needs.

Get the most out of your hearing aids

Please visit starkey.com/care for additional tools and resources including:

Instructional videos
Operations manuals
Product brochures

Batteries

Your hearing aid uses a battery as its power source.
To insert or replace the battery:

Use the fingerpick on the battery door.
Open the battery door gently and remove the old battery.
Remove the colored tab from the new battery.
Wait 3–5 minutes after removing the tab before inserting the battery.
Insert into the battery door, “+” side up.
Close the battery door.

NEVER FORCE THE BATTERY DOOR SHUT.
This could result in serious damage. If the door will not close securely, check that the battery is inserted correctly.
Do not open the battery door too far or damage is likely to occur.
Dispose of used batteries immediately in the proper waste or recycling container.

Battery Indicators

An indicator will sound when the battery voltage is low. You have approximately 30 minutes * to replace the battery. An indicator may also sound just before the battery stops working.

Power On & Off

TO TURN ON:
Insert a battery and completely close the battery door.
Your hearing aid has a power‑on delay which may require a few seconds. You may hear a tone indicating that your hearing aid is powered on.

TO TURN OFF:
Open the battery door until the battery is no longer touching the battery contacts.

Hearing Aid Care

Keep your hearing aid clean. Heat, moisture, and foreign substances can result in poor performance.

Actual time between low battery indicator and shutdown will vary depending on environmental noise levels and brand of battery used.
- Use a cleaning brush or soft cloth to clean debris from around the user control, microphone and battery compartment.
- Inspect the receiver, earbud, and wax guard regularly.
- Never use water, solvents, cleaning fluids or oil to clean your hearing aid.

Helpful Hints

When not wearing your hearing aid, open the battery door to allow any moisture to evaporate.
Do not take apart your hearing aids or insert the cleaning tools inside them.
When not in use, place your hearing aid in the storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children and pets

Hear Clear Receiver

Wax Guards

RIC hearing aids integrate disposable Hear Clear earwax protection. The innovative wax guards prevent earwax accumulation in the hearing aid receiver.
When you need to replace your wax guards, please follow the instructions below.

Insert the empty end of the application stick straight into a used wax guard in the hearing aid.
Pull straight out (do not twist) on a stick to remove the used wax guard.
Use the opposite end of the stick to firmly insert a clean wax guard straight into the hearing aid.
Pull straight out (do not twist) to remove the stick and discard.

Download and Connect to the Thrive Hearing Control App

The Thrive Hearing Control app makes it easy to control and adjust your 2.4 GHz hearing aids with your compatible Apple ® or Android ™ device.
Downloading and connecting to the app is easy; refer to the Thrive Hearing Control app User Guide or visit starkey.com/thrive‑hearing for additional information, such as:

Integrated sensors and artificial intelligence features*
Automatic and custom memories
Geotags
SoundSpace
Tinnitus management
Find My Hearing Aids
Alerts

Visit starkey.com/thrive-hearing for compatibility information.
*Available with Livio Edge AI hearing aids only.

Hearing Aid Information

Hearing aid model:…………………………………………………………..
Serial number: L………………………………….. R…………………….
Warranty expiration date:……………………………………………….
Battery size:…………………………………………………………………..
Memory settings, if applicable:……………………………………..

Memory #	Environment/ Listening Situation	Beep/Indicator

Special instructions:
Clinician:

Product specifications may be obtained from your clinician.
Attention Clinician: For product specification please visit Gov.StarkeyPro.com.

M/T Ratings

| M| T
---|---|---
micro RIC 312| 4| N/A
RIC 312| 4| N/A
BTE 13| 4| 3

Notes

For Thrive Hearing Control app and iOS/Android compatibility information, please visit starkey.com/thrivesupport.
Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a registered service mark of Apple Inc.
Android and Google Play are trademarks of Google LLC.
The Starkey Logo, Livio, Starkey, Thrive and SoundSpace are registered trademarks of Starkey Laboratories, Inc.
The Thrive logo is a trademark of Starkey Laboratories, Inc.

Veteran technical support line:
*For technical support of hearing devices with wireless connectivity
Starkey.com
6700 Washington Ave. S.
Eden Prairie, MN 55344
1.866.418.6928 ©2020 Starkey. All Rights Reserved. 86371‑600 3/20 BKLT3090‑00‑EE‑GS