MOOCHIES MW12-WHT 4G Smart Watches For Kids User Manual
- June 5, 2024
- MOOCHIES
Table of Contents
MW12-WHT 4G Smart Watches For Kids
www.moochies.com
Thank you for purchasing your new Moochies Watch. We hope you, and more
importantly your kids will love it as much as we did creating it.
This manual will take you through all the steps needed in getting your new
Moochies watch up and running quickly and easily.
If you ever have any problems, please refer to the troubleshooting section at
the back of this manual or feel free to visit the help section on our website.
www.moochies.com
THANK YOU!
Table of Contents MyMOOCHIES APP
Layout…………………………………………08 Setting up your Moochies………………….09 Setting up a Sim
Plan……………………………..10 Downloading the MyMoochies App……….11 Registering & Binding
Your Watch………..12 The MyMoochies App……………………….16 Pairing Subsequent
Devices…………………..18 Switching between devices……………………19 Adding
Contacts……………………………………20
By Phone Number……………………………22 By Sending an SMS Invitation…………..24 Voice and
Video Calling…………………………27 Messaging…………………………………………….29
Gallery…………………………………………………..30
Safe Zones………………………………………………32 Adding a Safe Zone…………………………..33
Alarms……………………………………………….34 Adding an Alarm……………………………..35
Class Mode…………………………………………….36 Tracking History………………………………………37
Pedometer…………………………………………….38 Connected Friends…………………………………39
Settings…………………………………………………40
Wi-Fi………………………………………………….41 Tracking…………………………………………….42 Kids
Profile…………………………………………43 My Profile…………………………………………..44 Unbind
Watch…………………………………..45
···
Table of Contents MOOCHIES WATCH
The Moochies Watch………………………..47 Turning on your Moochies Watch…………..48 Setting
up your Moochies……………………….49 Customising the Home screen………………..50 Voice &
Video Calling…………………………….51
Making a Call……………………………………51 Receiving a Call………………………………..52 Missed
Calls……………………………………..53 Messaging…………………………………………..54 Sending
Messages……………………………55 Receiving Messages………………………….56 Adding
Friends…………………………………57 Pedometer…………………………………………..58 Taking
Photos………………………………………….59 Receiving Messages………………………….59 Photo
gallery…………………………………….60
Alarms…………………………………………………..61 Adding Alarms………………………………….62 Deleting
Alarms………………………………..63
Moochies Watch Settings………………………..64 WI-FI…………………………………………………64 Volume
Settings……………………………….65 Display Settings……………………………….66 Date and
Time…………………………………67 Software Updates…………………………….68 Turning Off Your Moochies
Watch…….69
SOS……………………………………………….70
Troubleshooting………………………………72 Can’t Connect to Mobile Phone Network…73 Battery
Drain…………………………………………..74
For more information about our products & for support check out:
moochies.com
LAYOUT
5 1
3 2
4
1 Video Camera 2 Back Button 3 Power On / SOS 4 Microphone 5 Speaker
8
Setting up your Moochies
There are 3 easy but important steps you need to go through to get your new
Moochies watch all setup:
1. Setting up a Sim Plan for your watch 2. Downloading the MyMoochies App
on your phone 3. Registering for a Moochies Account
and Binding your watch We’ll take you through all these steps now.
9
Setting up a Sim Plan
Your Moochies watch works in the same way as a traditional mobile phone, and
requires an active voice and data plan to operate. We ship the Moochies watch
with a builtin Sim Card and have a range of very competitive plans to choose
from. Please visit www.moochies.com/mysim on your phone, tablet or computer
and then click “Register” to set up and activate your chosen mobile plan. You
can upgrade or downgrade your package at any time. All plans can be suspended
or terminated with just a months’ notice.
10
Downloading the MyMoochies App
The MyMoochies App is available to download from the Google Play Store for
Android, or from the App Store for Apple devices. Just search for
“MyMoochies”.
Alternatively, visit www.moochies.com/apps for a direct link to the correct
App for your device.
11
Registering & Binding Your Watch
Please ensure you have set up a Sim Plan before completing this step, and
don’t turn on the watch yet!
Open the MyMoochies App, and click the “Create a New Account” button:
Please ensure you enter a valid email address when registering. You will need
to validate your email address by clicking the “Validate Email” button:
Please then enter the code you received by email to complete the registration
process.
12
13
Registering & Binding Your Watch
Now, power on your Moochies watch, and allow it to register on the network.
When ready, your watch will show the following screen:
Login to the MyMoochies App using
1 your new account details, and click on
“Scan QR Code”
Using your phone’s camera, scan the QR code that is shown on your
2 Moochies watch. This will bind your
account and the watch, and then get you to fill in some details about your
child.
DOWNLOAD THE
MOOCHIES APP NOW!
1
QR CODE
2
SCAN WITH MOOCHIES APP
2
14
Don’t forget to add a photo to
3 customise the App, especially if you
have multiple Moochies watches!
3
*There is no limit to how many Moochies watches you can have on your app. 15
The MyMoochies App
The homepage of the MyMoochies App gives you complete control over your
child’s Moochies watch. We’ve designed the App so everything you need is only
a swipe or click away!
Swiping up on the bottom menu shows you all available options:
16
17
Pairing Subsequent Devices
Great! You’re all set up with your first Moochies watch. If you have purchased
more than one Moochies watch, you now have the option to Bind these to the
App.
There are two methods of binding Moochies watches for them to show in your
App:
· Scanning the devices QR Code as detailed above
· Entering an SMS invitation code sent to you by another App Administrator.
This works great if you have bound a device to your App, but you also want to
give device access to another trusted person (husband / wife etc.). See the
“Adding Contacts Section” for more information on this.
18
Switching between devices
Your paired devices are shown at the top of the MyMoochies App. The selected
device will show the image you uploaded during the binding process. Your other
paired devices will show greyed out. Simply click on one of the greyed-out
devices to show details for that device.
Similarly, in any of the menu items of the MyMoochies App, just click on the
image of the device you want to work with.
19
Adding Contacts
Only contacts added to the Moochies watch address book will be able to call
the device, and your child will only be able to call the contacts you setup.
You can add 2 types of contact within the MyMoochies App:
· By phone number: This just gives the ability for phone calls, and is great
for someone who doesn’t have access to the MyMoochies App
· By sending an invite to another user of the MyMoochies App: This allows for
calling, video calling, 2-way messaging and tracking
Only the device administrator (the person who originally bound the device) is
able to change settings / add contacts to the Moochies watch.
20
If you have multiple devices,
1 click on the device you want
to add a contact to.
2 Click on the Plus symbol, top-right to add a contact
3 Click on an existing contact to edit
2
3
1
21
By Phone Number
Swipe up on the bottom menu of the MyMoochies App, and click on “Contacts”
Click on “Add Phone Number”
22
1 Enter Contact Name 2 Add Phone Number 3 Optionally, click on the picture
to assign a photo to the Contact
4 Press Save
3 1
2
4
23
By Sending an SMS Invitation
Swipe up on the bottom menu of the MyMoochies App, and click on “Contacts”
Click on “Send SMS Code”
24
Select the contact from your phone address book, or manually enter their phone
number. Ensure you don’t change the text of the SMS message, and press Send.
25
By Sending an SMS Invitation
When the contact receives the SMS message from you, and they have installed
the MyMoochies App, they need to click on “Enter SMS Code” from the binding
screen, and enter the code from the SMS Message. This will then automatically
add them as a device contact.
Voice and Video Calling
We’ve made it as simple as possible to call your Moochies watch.
Firstly, ensure you’ve added your contacts to the MyMoochies App only
recognised numbers are allowed to call the device. Please see the previous
section on how to do this
Click on either Call or Video on the bottom menu to bring up the Address Book.
26
27
Voice and Video Calling
From the Address Book, click on the Phone icon for a voice call, or the Video
icon to start a video call next to the contact you wish to dial.
Voice calls can also be initiated from your normal phone dialler outside of
the MyMoochies App just make sure you’ve added your Contact details int the
MyMoochies App first!
28
MESSAGING
You can send text, voice clips and emoticons to your Moochies watch. Click the
“Message” icon from the bottom menu
1
2 4
3
1
If you have multiple devices, click on the device you wish to message
2
Click the keyboard icon to send a text based message
3
Hold the “Chat” button to record a sound clip to send to the Moochies watch
4 Click the Emoticon to send an emoticon.
29
Gallery
Photos taken on your Moochies watch will be visible in the MyMoochies App
Gallery, once they have been manually uploaded from the watch.
Refer to page 62, to learn how to upload photos taken from the watch to the gallery on the app.
30
If you have multiple devices, click on the device at the top to select which media you want to view.
1
Click on an image in the gallery to view a larger version of the image.
Long-press on an image to save the
2
image to your phone. This will allow you to share the image on social media or
print the image from your phone.
1
2
31
Safe Zones
You can set up different “Safe Zones” within the MyMoochies App, and you will
then receive a notification if your child moves outside one of these areas.
How about setting up one for home and school? To open Safe Zones, swipe up the
bottom menu, and click “Safe Zone”.
3 1 2
1 Select the device to view, add or delete Safe Zones
2 Safe Zones currently set up are shown against each device
3 To add a new Safe Zone, click on the Plus icon at the top-right of the
MyMoochies App 32
Adding a Safe ZoNE
In the “Safe Zone” menu, click the Plus icon, top-right of the MyMoochies App
(make sure you’ve selected the correct device first!)
5
1 2
3 4
1 Adjust the radius (safe zone size) 2 Pinch and scroll the map to the centre
point of
your safe zone. For example, home or school
3 Set up the times and days of the week the safe zone is active
4 Give the Safe Zone a name 5 Press Save to add the Safe Zone.
33
Alarms
You can set reminder alarms both through the MyMoochies App and on the
Moochies watch. Swipe up on the bottom menu, and click “Alarms”
4 1
3 2
1 Select the device to view, add or delete Alarms 2 Current alarms are shown
for the selected
device
3 You can turn alarms on and off by toggling the switch next to each alarm
4 Click on the Plus icon top-right of the MyMoochies App to add a new alarm 34
Adding an Alarm
5
1
2 3 4
1 Set the alarm time
Give the alarm a name this will show on
2 the Moochies watch screen when the alarm sounds
3 Specify if the alarm repeats 4 Set the alarm rington 5 Press Save
35
Class Mode
Class Mode disables all features of the watch, with the exception of the SOS
function. All calls, messages and alarms will be blocked during this time.
3 1 2
Class Mode can be set on a repeating schedule, with options for setting
morning and afternoon periods.
1 Turn On Class Mode Schedule 2 Set the Schedule and Repeat Period 3 Press
Save
36
Tracking History
As well as showing your child’s real-time location, your Moochies watch also
stores a history of all location data. After selecting the device to show
Tracking History, select the date at the top to view Tracks.
37
Pedometer
Your Moochies watch has an inbuilt Pedometer to track Steps, Distance Walked
and Calories burnt (This is based on the height and weight information you
entered when you Paired your Moochies watch).
38
Connected Friends
As well as pairing to the MyMoochies App, your Moochies watch allows your kids
to pair to other Moochies watches allowing for calls and messages between
devices. Pairing Connected Friends is detailed under the Watch Section
Connected Friends.
5
Through the
App, you can see
2
the Connected
Friends per device,
rename or delete
the friends.
1 Select the device to view Connected Friends
2 Click the Friend to edit the name and assign a photo
3 Swipe to the left to Delete the Connected Friend 39
Settings
You can remotely set various options on your Moochies watch through the
Settings menu. As with the other sections, remember to select the device you
want to amend from the top of the MyMoochies App.
40
Wi-Fi
You can remotely connect your Moochies watch to a Wi-Fi network to save data
charges for messaging and video calls. Your Moochies watch will also require
it to be connected to a Wi-Fi network for periodic firmware updates to add
exciting new features!
3
1
2
Although it is possible to
connect a Moochies watch
directly to a Wi-Fi network,
it is easier to do this through
the MyMoochies App.
1 Toggle Wi-Fi on and off
2 Connect to a previously saved Wi-Fi network
3 Click here to connect to a new Wi-Fi network
Clicking the “Add” icon to connect to a new Wi-Fi network allows you to enter the name of the Wi-Fi network, along with the Wi-Fi password.
Don’t forget to press “Save” to connect to the Wi-Fi network!
41
Tracking
Control how often your Moochies watch sends you location updates.
Through the Tracking menu item, you can also set up a “don’t track” time
period when your child is asleep to save battery usage on your Moochies watch.
Kids Profile
Change the name, photo, or update height and weight information for your child
from the “Kids Profile” menu option.
The more of the your Moochies watch sends tracking updates, the quicker the device battery will drain.
42
43
My Profile
Don’t forget to add a photo of yourself, which will appear on your child’s
Moochies watch! You’ll do this from the “My Profile” menu item in Settings,
along with the ability to change your phone number and email address.
Unbind Watch
If you need to unbind your Moochies watch from your MyMoochies App account,
click on the “Unbind Device” menu item in Settings.
All location data, contacts, photos & messages will be deleted permanently
when you unbind your Moochies watch.
If you have multiple Moochies Accounts, from
the My Profile page, you can Logout of the MyMoochies App, allowing you to
login with
different credentials
44
45
From video calling to voice messaging, reminders, photos and
a pedometer, we are sure you’ll love your Moochies watch!
Turning On Your Moochies Watch
1
1
Press the Power On / SOS button for 2 seconds to turn on your Moochies watch.
The Moochies loading animation will then be shown. After approximately 30 seconds, the Moochies watch Home Screen will show.
48
Turning OFF Your Moochies Watch
To turn off your Moochies watch, from the Moochies Home Screen, swipe left and
click on the “Settings” menu item.
1 Scroll to the bottom of the “Settings”
menu and click “Power Off”.
2 1
2 From here you can turn off
or restart your Moochies watch.
49
Setting up your Moochies
When your Moochies watch is powered on you’ll have the watch Home Screen
displayed.
1
2
3
4
1 Sim card signal strength/Wi-Fi connected
2 Battery level
3
Swipe Left and Right to bring up each menu item on your Moochies watch
4
Press the Back button to go back. Press repeatedly to return to the Home Screen.
50
Customising the Home screen
1
Your Moochies Watch comes with a number of different designs for the Home
Screen. To change, hold your finger on the Home Screen for 2 seconds.
2
Swipe left and right to select a different Home Screen design
3
When done, tap the screen to select. This will then be set.
51
Voice & Video Calling
Making a Call
1
Swipe right from the Moochies Home Screen to display the “Contacts” menu item.
Click on this to bring up the Moochies address book. Only authorised contacts,
added through the MyMoochies App, along with Connected Friends will be
displayed
2
Scroll and click on a Contact to specify Voice or Video Call.
52
Voice & Video Calling Receiving a Call
Click Accept or Reject when a call is received.
53
Voice & Video Calling
Missed Calls
1
When a call is missed, or you choose to reject a call, a Missed Call
notification will be shown on the watch Home Screen
2
54
2
Scroll and click on a Contact to specify Voice or Video Call.
Messaging
From your Moochies watch you can send voice messages along with photos and
emoticons. Swipe right from the Moochies Home Screen and click on the
“Messages” menu item.
55
Messaging
Sending Messages
From the Messages menu item, click the contact to message. Only contacts with
access to the MyMoochies App (invited through an SMS Invitation please see
the chapter “By Sending an SMS Invitation”) or Connected Friends are available
to message.
3
1
2
1 Click to send an Emoticon
2
Click and Hold to record and send a Voice Message
Voice Messages can be played back
3 by clicking the Play button next to the
message.
56
Messaging
Receiving Messages
When a new message is received on your Moochies watch, a New Message
notification will be displayed.
1
Click on the notification to open the message or click the Back button to
close and hide the notification.
2
If the notification is hidden, a reminder will be shown on the watch Home
Screen
57
Messaging
Adding Friends
Your Moochies watch allows you to pair your device with other friends who also
have a Moochies watch.
This will allow you to call and message them easily, keeping up with
everything your friends are doing!
To Add Friends, both watches need to be within 15cm of each other. On BOTH
devices, swipe right from the Moochies Home Screen, and click on the “Add
Friends” menu item.
This will start the pairing process, and when complete will add your friends
details automatically into each other’s Moochies Address Book.
58
Pedometer
Your Moochies watch is more than just a phone! Track your fitness by checking
how many steps you take daily by swiping right from the Moochies Home Screen
and clicking on the “Pedometer” menu item.
The pedometer is reset overnight. The Pedometer display is updated every 5
minutes.
59
Taking Photos
Receiving Messages
Take lots of selfies and send them to your friends and family!
From the Moochies Home Screen, swipe
1 left and click on the “Camera” menu
item
1
4
3
2
2 Click the centre button to take a photo.
3 Icon (3) takes you to the Moochies Gallery.
4
Click icon (4) to return to the Moochies Menu.
60
Taking Photos
PHOTO GALLERY
All the photos you take on your Moochies watch can be saved into the Moochies
App Photo Gallery, once you manually upload them. From this menu option, you
can scroll through all your photos, send them to friends and family and delete
the ones that you don’t like it!
Scroll left from the Moochies Home Screen, and click on the “Gallery”
1 menu item to open the Moochies
Photo Gallery. Press on an image to view a larger version.
1 2
Click the Paper Plane icon to send the
2 image in a message, then select the
Contact as the message recipient.
61
UPLOADING / DELETING PHOTOS
To upload or delete photos from your Moochies watch gallery to your app,
simply hold your finger on top of a specific photo for a few seconds, and a
menu will pop up, showing the options: DELETE and UPLOAD.
DELETE UPLOAD
ALARMS
Alarms can be set both from within the MyMoochies App and from the Moochies
watch.
To view and set alarms, swipe left from the Moochies Home Screen and click on
the “Alarms” menu item.
62
63
ALARMS
Adding ALARMS
1
Click on the Add Alarm button to create an alarm.
2
Specify the Alarm time and click “Next”.
3
Select the days to repeat the Alarm, then press Save.
64
ALARMS
Deleting Alarms
To delete an Alarm, swipe right on the Alarm to delete, then press “Delete”.
65
Moochies Watch Settings
1
Swipe right from the Moochies Home Screen, and click on the “Setting” Screen
WI-FI
Connecting your device to Wi-Fi reduces your data bills, and will allow you to
send messages and video call when you have poor mobile phone service. Although
it is possible to connect the device to Wi-Fi from the Settings menu item, we
recommend you do this through the MyMoochies App as the keyboard needed to
enter security details is quite small! Click on the Wi-Fi network you want to
connect to (1), and enter the security key/password (2).
1 2
66
Moochies Watch Settings Volume Settings
Your Moochies watch Alarm and Ringtone volumes can be controlled both through
the MyMoochies App and the device.
To adjust volume for the device, select
1 either “Alarm volume” or “Ringtone
volume” from the Settings menu item.
2 1
Slide the Volume scale to the desired
2 volume, and when done, press the Back
button on your Moochies watch.
67
Moochies Watch Settings
Display Settings
You can adjust the screen brightness and timeout interval from the Moochies
Watch Settings.
1 1
1
2
68
Moochies Watch Settings
Date and Time
Your Moochies watch can get the correct date and time through your mobile
network, or based on your GPS position to make sure the device time is always
correct. However, you have the option to manually adjust this as required. You
can also change the time display from 24-hour to 12-hour format
To manually set the time, from the “Date and Time” Settings menu item, click
on “Automatic date & time”, and then click “Off”. This will enable the options
to manually set the date and time.
69
Moochies Watch Settings
Software Updates
Your Moochies watch can download and update to the latest version of the
Moochies OS when connected to a Wi-Fi network. Before continuing, please
ensure that your Moochies watch is connected to an un-metered Wi-Fi network,
and isn’t using your mobile data allowance. The Moochies OS update is
approximately 350Mb, and can quickly use up your data allowance if not
connected to Wi-Fi Click “Check for Updates” from the Settings menu item. If a
new version is found, click “Install” this will download and automatically
install the new Moochies OS. Depending on your download speed, this will take
approximately 5-10 minutes to download and install.
70
SOS
The SOS mode records a 30 second
1 audio clip, and sends this, along with
the device location to the MyMoochies App.
1
71
A notification will be shown on your phone as soon as the SOS button is pressed showing the location of the Moochies watch, and as soon as the 30 second audio clip is recorded, this will be available. When the SOS screen is closed, the SOS location and audio clip are available to view and listen to from the Message section of the MyMoochies App.
Troubleshooting
We’re really sorry if you’re have a problem with your Moochies watch.
Here are the common issues we’re asked about.
You can find more detailed and up to date troubleshooting and answers to your
questions on the FAQ section of our website: www.moochies.com/FAQ
72
73
Troubleshooting
Can’t Connect to Mobile Phone Network
When you turn on your Moochies watch, it requires an active mobile Sim plan
the watch needs to connect to the Moochies servers to check the binding and
retrieve settings. If you receive the following screen when turning on your
Moochies watch, check the following:
1 You have set up a Sim Plan for your
Moochies watch.
2 You haven’t run out of credit.
3
You have adequate mobile phone reception.
You can sign up and check your account balance at www.moochies.com/mysim
74
Troubleshooting
Battery Drain
Like any electronic device, the more you use your Moochies watch, the quicker
the battery will drain. With moderate use, your Moochies watch can last a full
day. We always recommend charging your Moochies watch overnight.
The most common drain on your Moochies watch battery is GPS tracking. Try
reducing the tracking frequency through the MyMoochies App. See the chapter
“Tracking” in the MyMoochies App section of the manual to change the Tracking
frequency. You can always manually update the GPS tracking of your Moochies
watches by clicking on the “Refresh” icon on the MyMoochies App Home Screen.
Device Won’t Turn On
If your device won’t turn on, check to make sure it has sufficient battery.
Plug in the charging cable, and after 5 seconds, your Moochies watch will show
the battery level. The Moochies watch needs at least 5% battery power to turn
on. If this doesn’t work, please contact Moochies customer services from our
website: www.moochies.com/contactus
75
www.moochies.com
October 2020