PHILIPS 6000 Series Auto Washing Robot Vacuum Cleaner User Manual

PHILIPS 6000 Series Auto Washing Robot Vacuum Cleaner

Product Information

Specifications

• Product Type: Robot Vacuum Cleaner
• Model: XU6500
• Compatibility: Philips Home Run Robot App

Product Composition

Packaged contents

• Auto-Washing Robot Vacuum Cleaner 6000 Series (XU6500)

Product Components

• User Manual
• Charging Dock
• Power Adapter
• Cleaning Brush
• Mop Attachment

Product Installation

Safety precautions before use
Before using the robot vacuum cleaner, please ensure the following safety precautions:

• Read the entire user manual carefully.
• Follow the instructions to properly use the product to avoid damage caused by misoperation.

Installation before use
To install and set up the robot vacuum cleaner:

1. Place the charging dock in an accessible and open area.
2. Connect the power adapter to the charging dock and plug it into a power outlet.
3. Ensure the robot vacuum cleaner is fully charged before first use.

Operation Guidelines

Downloading of App and access to the Internet
To control and monitor the robot vacuum cleaner, follow these steps:

1. Scan the QR code on the user manual to download the Philips Home Run Robot App.
2. Install and open the app on your smartphone or tablet.
3. Connect your device to the internet for app functionality.

Starting of cleaning
To start the cleaning process:

1. Ensure the robot vacuum cleaner is fully charged and placed on the charging dock.
2. Open the Philips Home Run Robot App on your device.
3. Select the desired cleaning mode and area for the robot vacuum cleaner.
4. Press the “Start” button to initiate the cleaning process.

Function description
The robot vacuum cleaner offers various functions for efficient cleaning:

• Scheduled Cleaning: Set specific cleaning times and days for automatic cleaning.
• Spot Cleaning: Focuses on a specific area for intensive cleaning.
• Mapping and Navigation: Uses advanced sensors to map and navigate the cleaning area.
• Auto-Charging: Returns to the charging dock automatically when the battery is low.

Components Maintenance
To maintain the robot vacuum cleaner and its components:

• Regularly clean the dustbin and filters to ensure optimal performance.
• Replace worn-out brushes and mop attachments as needed.
• Refer to the user manual for specific maintenance instructions.

Troubleshooting of Common Problems
If you encounter any issues with the robot vacuum cleaner, refer to the troubleshooting section in the user manual for solutions.

Replacing of Accessories
If any accessories need replacement:

• Refer to the user manual for compatible replacement parts.
• Follow the instructions provided to safely replace the accessories.

FAQ

• Q: Can the robot vacuum cleaner be used on carpets?
  A: Yes, the robot vacuum cleaner can be used on short-wool carpets. Remove the mop attachment before cleaning the carpet.

• Q: Can the robot vacuum cleaner be used outdoors?
  A: No, the robot vacuum cleaner is designed for indoor use only. Do not use it outdoors or in commercial/industrial environments.

• Q: How do I register my product with Philips?
  A: Scan the QR code on the front of the user manual to register your product and benefit from Philips’ support.

Scan the QR code to download the Philips Home Run Robot App

Important safety information

Introduction
Congratulations on your purchase and welcome to Philips! To fully benefit from the support that Philips offers, scan the QR code on the front to register your product.

Important
Read the entire user manual carefully. Follow the instructions to properly use the product to avoid damage caused by misoperation.

Danger

• The product is intended for use only at an indoor temperature (0–35°C). Do not use it at a high temperature (above 35°C), at an extremely cold temperature (below 0°C), or in a humid, flammable, explosive, or corrosive environment.

• Do not use the appliance to vacuum any hot substances (burning cigarette butts, matches, hot ash, etc.), ultra-fine substances (lime, cement, gypsum powder, ash, carbon powder, etc.), hazardous substances
  (solvents, descalers, etc.), chemicals (acidic substances, cleaners, etc.), or other substances with undetermined physical properties.

• Do not use the appliance to vacuum detergents, kerosene, gasoline, alcohol, paints, or fragrances, which may cause a short circuit in the appliance, fire, or explosion.

• Do not use the appliance to vacuum toner, toner powder, or other inflammable substances used in laser printers or copiers, which may cause a fire or explosion.

• Do not use the appliance to vacuum any burning or smoking objects such as ash from burning heat sources, burning cigarettes, or matches.

• Before maintenance, remove the plug from the socket outlet and turn off the power switch. Do not touch the power plug or product with wet hands, as this may result in an electric shock.

• Do not immerse the product or adapter in water or any other liquid, or rinse them directly under a faucet. Dry washable components thoroughly after daily cleaning before installing them before use.

• Do not wipe or clean the charging contacts with a wet towel, wet cloth, or wet hand, to avoid damage.

Warning

• The product is designed to clean home floors only and can be used in indoor floor environments such as wood floors, tiles, and short-wool carpets (remove the mop before cleaning the carpet). Do not install, charge, or use the product outdoors, on a surface other than the ground, in a waterlogged environment, or in a commercial or industrial environment.
• Do not use the appliance to vacuum sharp objects such as broken glass, small toys, pins, paper clips, and stones, which may clog and damage the appliance.
• Do not fill the water tank with cleaning fluids. Do not fill the water tank with other cleaning fluids, disinfectants, or additives, otherwise serious damage may be caused to the robot and the docking station. Such damage will be considered as “manual damage caused by improper use” and shall not be covered by the free warranty.
• Do not use it in a suspended scenario without a guardrail to avoid accidental falls that may result in personal injury.
• The product can only be used with the adapter, battery, power cord, and docking station attached. Users shall not replace these accessories without permission; otherwise, it may lead to product damage.
• Do not use the product with any power converter; otherwise, the warranty will expire immediately and a hazard may occur.
• If the power cord is damaged, please contact our after-sales team for replacement to avoid a hazard.
• Do not allow clothing or any parts of the body (hair, fingers, etc.) to get caught in the side brush, wheels, and crevices of the robot. Failure to do so may result in personal injury.
• Do not sit or stand on the robot or the docking station.
• If any damage to the main unit or non-wearable accessories of the product is found, please contact a Philips-designated or authorized maintenance technician for help. Do not allow anyone to disassemble, repair, or modify the product.
• This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instructions concerning the use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be done by children
  without supervision.

Caution

• Do not use the product to clean severely greasy, viscous, or dying stains such as shoe polish, paints, and dyes, which are not within the scope of the application of the product.

• The product is not intended for use by persons with reduced physical, sensory, or mental capabilities or without relevant experience and knowledge unless they have been given supervision or instruction concerning the use of the product or have understood the hazards involved.

• Children shall not play with the product or use, clean, or maintain the product without supervision, and shall stay away from the appliance in service.

• Children shall not play with the product packaging bag, as this may lead to suffocation.

• Place the docking station against a wall on a flat surface. Do not move the docking station when the product is working to prevent an impact on product functions.

• Before use, tidy loose wires from the ground. Power supply through loose wires will trigger a hazard.

• Put away perishable objects to avoid any collision and subsequent damage when the main unit is in service.

• Do not allow people or pets to get close to the rotating position of the brush head while the robot is working to avoid injury.

• After use, keep the appliance in a cool and dry place. High temperature and humidity will affect its insulating properties and service life.

• Clean the product before storage to avoid odour if it is not to be used for a long time. Remove the stocking station plug from the socket outlet. Charge the main unit fully before storage, and turn off the switch power at the bottom. Recharge the appliance every two months to prevent battery over-discharge.

• Do not place the main unit upside down upon completion of daily maintenance. Do not use radar, surface cover, cushion bumper, or the like as a handle to carry the main unit.

• Make sure the product is in a power-off and shutdown state if it is to be transported. Empty the water tank and dust bin, and clean the product before packaging. It is recommended to use the original packaging box.

• Only use the station supplied to charge the appliance. For XU6500, use only with XU6500 Charging Station supply unit, and must use the adapter provided with the base station to charge the appliance.

• The appliance use a Li-ion battery, and the cell is LG INR21700M50LT, The battery pack capacity is
  4550mAh(4S1P).

• Do not recharge non-rechargeable batteries.

• Aquarius WiFi interface is based on 802.11 b/g/n at 2.4G, with a max output power of 54mW EIRP.

Electromagnetic Fields (EMF)
This appliance complies with the applicable standards and regulations regarding exposure to electromagnetic fields.

Battery safety instruction

1. Use the product only for its intended purpose and follow the precautions and battery-related instructions in this user manual. Improper use may result in an electric shock, burn, fire, and other hazards or injuries.
2. The product is only intended to work with attached Philips batteries. The use of other batteries may result in a safety incident.
3. Before disposal of the product, remove the batteries from the robot. Users shouldn’t remove the battery pack by themselves. Please contact Philips’ professionals to handle it.
4. Take necessary safety precautions when using tools to open the product or dispose of the battery.
5. Battery removal procedure:
   • Power off the appliance before removing the battery.
   • Use a screwdriver to remove the bottom screws, and remove the front bumper and middle enclosure in turn.
   • Remove the main board and battery cover.
   • Remove the connecting wire between the battery and the robot.
   • Remove the battery.
6. In case of any need to replace the battery, contact our after-sales service department.
7. Do not damage the battery when removing it, otherwise it may cause a short circuit or battery leakage. In case of battery leakage, be careful not to let the liquid stick to your skin or clothing. In case of accidental contact, rinse immediately with clean water. Seek immediate medical attention in case of persistent discomfort.
8. To avoid accidental short circuits after the battery is removed, do not allow the battery terminals to come into contact with metal objects (coins, hairpins, rings, etc.). Do not expose the battery to high temperatures.
9. Properly dispose of the used batteries of the product. Follow local environmental regulations in disposing of batteries at the designated recycling sites, as batteries contain hazardous substances that are harmful to the environment.

Recycling

• This symbol means that this product shall not be disposed of with normal household waste (2012/19/EU).
• Follow your country’s rules for the separate collection of electrical and electronic products. Correct disposal helps prevent negative consequences for the environment and human health.

Warranty Policy

Free warranty shall not apply in the following situations:

• The damage to the product results from the user’s improper operation and storage of the product or failure to strictly comply with the user manual.
• The complete appliance and components have exceeded the free warranty period.
• The damage to the product results from the disassembly performed by maintenance personnel who are not employed or authorized by Philips.
• The user fails to provide a valid proof of purchase number.
• The warranty card model number does not match the product serial number or has been altered.
• The damage to the product or the fault results from natural disasters or other irresistible factors or accidental factors or human causes (including operating errors, improper plugging/unplugging, scratching, handling, bumping, and entry of improper voltage) that are not attributable to product design, manufacturing, quality, etc.
• Quicker battery discharge due to aging or improper use of the battery.
• The aging, wear and tear, and other issues result from normal use of the product and do not affect its proper operation.

Warranty periods:
The two-year warranty period for the main unit (excluding the battery), the two-year warranty period for the docking station and power cord, and the one- year warranty period for the battery. The mop, side brush, filter and rolling brush are consumables and not covered by a free warranty.

To check more details about terms and conditions, please visit

• Singapore: https://www.philips.com.sg/c-w/support-home/warranty/warranty-bl.html
• Malaysia: https://www.philips.com.my/c-w/support-home/warranty/warranty-bl.html
• Vietnam: https://www.philips.com.vn/c-w/support-home/warranty/warranty-bl.html.

Product Composition

Packaged contents

Product components

Main unit

Docking station

Docking station light

• White light always on  returning to the docking station/working in progress/charging in progress/charging completed.
• Greenlight breathing: self-cleaning in progress/air-drying in progress.
• Orange light flashing: water tank not installed/dirty water tank filled/abnormal operation or fault.

Main unit

Water tank (all-in-one water tank)

Product Installation

Safety precautions before use
Before use, put the table, chairs, and other items in order, and gather the slippers, wires, and other ground objects to improve the working efficiency of the robot.

• If using the robot in a duplex house, make sure that there are safety barriers to prevent it from falling. Note: Upon completion of map building, use the App to set up a virtual wall at the edge of the stairs and other locations.
• Before use, open the door of the room to be cleaned. Remove the carpet (if any) in front of the door to help the robot build a map, draw a complete map of the whole house, and clean the whole house.
• The maximum surmountable obstacle height of the robot is 20 mm. If the threshold of the living room or other rooms is higher than 20 mm, the robot may not be able to access it.

Installation before use

• Installation of docking station ramp: Take out the docking station ramp from the package, install it at the base plate connection directly in front of the station, then press it downward, and complete the installation when you hear a “clicking” sound. To remove the ramp for cleaning, lift it upward from the side handle.
• Installation position of docking station: Install the docking station on a level surface, flat against a wall. Make sure there is no obstacle 1.5 m in front of the station or 0.5 m on either side.
• Connect the power cord
• Addition of clean water: Take out the water tank from the docking station, open the lid on the water filling port, add clean water into the tank via the filling port, and put back the water tank into the station.
  • Note: When adding water, please pay attention to the capacity of the water tank to prevent overfilling. Close up the lid tightly after adding water.
  • Do not fill the water tank with cleaning fluids. Do not fill the water tank with other cleaning fluids, disinfectants, or additives, otherwise serious damage may be caused to the robot and the docking station. Such damage will be considered as “manual damage caused by improper use” and shall not be covered by the free warranty.
  • Do not fill the water tank with hot water (above 60°C).
• Take out the protective strip of the main unit: Take out the protective strip of the cushion bumper of the main unit before use.
• Note: Take off the transparent protective sticker on the cushion bumper before use and tear down the transparent anti-scratch sticker from the docking station.
• Mounting of side brush, mop holder, and mop: Align the side brush with the hole at the bottom of the main unit, press it gently, and complete the installation when you hear a “clicking” sound. To better build a home map, before the first use, it is recommended to remove the mop components of the main unit, and start map building and cleaning in the cleaning mode. After initial map building and cleaning, put back the mop components to start mopping and cleaning.
• Power-on and charging: Note that the power switch of the main unit is located at the bottom. Before use, move the power switch to the position “I”. After power-on, short press the Recharging button of the main unit to call the robot back to the docking station. Before the first use, charge the main unit fully (about 4 h) to ensure that the robot works properly. Note that the light indicator will flash white when the main unit is in the charging state and will turn white and be always ON after full charging.

Operation guidelines

Downloading of App and access to the Internet

• Downloading of App: Search and download “Philips Home run” in the mobile store, or scan the QR code below to download the App directly to learn more about the product and experience more functions and services. Then follow the instructions in the App to complete registration, login, and network pairing. Make sure your phone is connected to a Wi-Fi network before network pairing.

• Access to network pairing: Press and hold the Recharging button and Start button for 3 s until you hear the voice prompt, in which case the light indicator of the main unit flashes orange and the appliance enters the network pairing state.

• Addition of appliance: Open the App to create a new account, and follow the instructions in the App. Before the Wi-Fi setting, make sure the main unit and the Wi-Fi network meet the following requirements.
  Note: The product is available for fast network pairing via Bluetooth. You can turn on Bluetooth to access the Internet.

  • Main unit:
  • The main unit has at least 20% battery power or is on the charging dock.
  • Wi-Fi network:
  • Use the correct password for the wireless network.
  • Do not use a VPN (Virtual Private Network) or proxy server.
  • The Wi-Fi router supports 802.11 b/g/n and IPv4 protocols.
  • The router band is 2.4 GHz or a dual-band router that supports the 2.4 GHz band is used. The main unit does not support the 5 GHz band.
  • If the main unit fails to access the Wi-Fi network on the 2.4/5 GHz dual-band, switch to a 2.4 GHz network for Wi-Fi setting. Switch back after Wi-Fi setting.
  • When connecting to a hidden network, make sure to enter the correct network name – SSID (case sensitive) and connect to a 2.4 GHz wireless network.
  • When using a wireless extender/repeater, make sure the network name (SSID) and password are the same as the primary network.
  • Set the firewall and port of the Wi-Fi router to allow the main unit to connect to the App server.
  • Network security requirements:
  • Connect to WPA and WPA2 networks based on TKIP, PSK, AES/CCMP encryption.
  • Wi-Fi connection failure
  • In case of failure to control the main unit with a smartphone, please try the following solutions. If the problem persists, please contact our customer service team in time.
  • If other operations are triggered during networking, the light indicator will change and the appliance will remain in the network configuration status.
  • If the connection between the smartphone and the robot fails, reset the Wi-Fi network again to enter the network pairing mode and then add the network again.
  • Please follow the instructions in the App for actual operation on account of the version upgrade and update.

Starting of cleaning

• Initial charging: Before the first use, turn on the power switch at the bottom of the main unit and put it in the docking station for full charging, so as to ensure the robot can complete initial cleaning properly.

• Starting of cleaning: To better build a home map, it is recommended to remove the mop components of the main unit before the first use. Put the main unit in the docking station. Press the Start button on the main unit or the App to build a map for cleaning purpose. After initial map building and cleaning, put back the mop components onto the main unit. Press the Start button on the main unit or the App to enable the mopping mode. Before entry into the mopping mode, the docking station will enable mop washing. After washing, it will enter the mopping mode to start cleaning from the farthest room to the nearest.

• Pausing of cleaning: During cleaning, press the Start button or the Start button on the App to pause cleaning.

• Resumption of cleaning/wakeup of main unit: After a pause, press the Start button on the main unit or the App again to continue the cleaning task. If the main unit is inactive for too long (over 10 min), it will enter the Sleep mode, with a diminishing brightness of its power indicator. Press the Start button on the main unit to wake it up. The robot will automatically shut down if left in Sleep mode for more than 12 h. Restart is required for use again.

• Return to the docking station & ending of task: To call back the robot to the station, press the Recharging button on the main unit or enable the recharging function on the App, in which case the robot will return to the station/enable mop washing and recharge. By default, the robot will automatically return to the station to wash the mop after cleaning a certain area. After that, it will continue the cleaning task. After finishing the cleaning task, the robot will automatically return to the station to clean and air-dry the mop, recharge, and the like.
  Note: After each cleaning task, timely clean the dust bin and water tank.

• Timely clean the dust bin and water tank: Upon completion of the cleaning task, timely remove the dust in the dust bin of the main unit and the dirty water in the water tank of the docking station to avoid odor and bacterial growth due to long-term storage of dust and dirty water.

Definitions of button functions

Function description

• Suction power gear setting (only supporting operations in the App)
  Users may set the working suction power gears of the robot in the App. The gear settings are as follows: ̷ Quiet gear

  • Standard gear
  • Medium gear
  • Powerful gear

• Mopping power gear setting (only supporting operations in the App)
  By default, the robot starts mopping with a low water level. Users may set the water level in the App.

• Automatic mop washing
  Every time before mopping, the robot will wash the mop first. By default, the robot will automatically return to the docking station to wash the mop after each cleaning of 10 m² area. After finishing the mopping task, the robot will automatically return to the docking station to wash and air-dry the mop and recharge.
  Note: Do not open the water tank cover during mop washing, otherwise the service of the robot may be affected.

• Mop air-drying
  Upon completion of the cleaning task, the robot will return to the docking station to clean and air-dry the mop, which will last for 8 h. The effect of air drying is subject to the humidity and temperature of the home environment.

Components Maintenance

Dust bin maintenance

• Open and empty the dust bin.
• Remove the filter.
• Remove the dust inside the filter and dust bin with a bird brush.
• Note: After cleaning, leave the dust bin and filter to dry thoroughly before reinstallation for use. Do not use hot water or detergent to clean the filter.
• Use clean water to rinse the dust bin and filter, and then shake off the water droplets on the dust bin and filter.
• Note: After cleaning, leave the dust bin and filter to dry thoroughly before reinstallation for use.
• Dry the dust bin and filter after shaking off the water droplets.

Mop maintenance

• Remove the mop assembly and tear off the mop. Rinse the mop assembly with clean water. Do not scrub the mop vigorously, so as to avoid damage. After cleaning, leave the mop assembly and mop to dry thoroughly before reinstallation for use.

Mid-range brush and side brush maintenance

• Remove the mop assembly.
• Open the mid-range cover and take out the mid-range rotating brush.
• Remove any waste or hair on the mid-range rotating brush with a bird brush.
• Take out the side brush and remove any hair on it.

Drive wheel and omnidirectional wheel maintenance

• Remove any dirt or hair on the drive wheel with a bird brush.
• Remove any dirt or hair on the omnidirectional wheel with a bird brush.

Cleaning of sensors and charging contacts

• Clean the sensors of the robot regularly. Remove any dust on them with a dry cloth or bird brush.
• Clean the charging contacts of the robot regularly. Remove any dust on them with a dry cloth or bird brush. Note: Do not wipe the charging contacts with a wet cloth, so as to avoid damage.

Cleaning of water tank and docking station

Cleaning of water tank

• Drain the dirty water. Open the dirty water cover lid to drain the dirty water from the tank.
• Open the clean water cover lid. Place the tank under the faucet to add clean water. When adding clean water, pay attention to the water level inside the tank to prevent overfilling.
• If you need to clean the inside of the water tank, release the side latches of the water tank to take out the clean water tank.
• Wash the clean water tank. After taking out the water tank, rinse any dirt on its surface with clean water, or wipe it clean with a cloth. Do not scrub the clean water tank vigorously with a brush, so as to avoid damage and impact on proper use.
• Clean the dirty water tank. Rinse with water or use a brush to remove any dirt on the inside of the dirty water tank.

Cleaning of the docking station

• Lift up the round buckles on both sides of the docking station ramp. Dismantle and clean the ramp. After cleaning, press down the ramp to install it.
• Remove the cleaning rib from the docking station and rinse it to empty the mud and dirt.
• After taking out the cleaning rib from the docking station, remove any dirt inside it.
• After cleaning the docking station ramp, cleaning rib, and internal surface, leave them to dry before reinstallation for use.

Shutdown for Storage

• If the robot is not to be used for a long time, follow the above procedures to clean and dry the components, and then reinstall them. Charge the main unit fully before storage, and turn off the switch power at the bottom. Recharge the appliance every two months to prevent battery over-discharge.

Maintenance and component replacement frequency
To ensure the cleaning effect and performance of the appliance, it is recommended to refer to the following frequency in the maintenance and components replacement of the robot, or to set the frequency based on specific usage.

Troubleshooting of Common Problems

Problem type

|

Cause and solution

---|---
Failure to power on| 1.  The battery is low. Put the robot on the docking station, and align it with the charging contacts. Move the switch at the bottom of the robot to the position “I”, so that the robot will automatically turn on (when it is completely out of power, charge it for a while first).

2.  The ambient temperature is too low (below 0°C) or too high (above 35°C). Use the

robot within the range of 0–35°C.

3.  Check the power switch at the bottom of the robot to see if it is moved to the position “I” (Note: It is possible to charge the main unit properly when the power switch is off, but the main unit can not perform ground cleaning, mop self-cleaning, or other operations).

Failure to charge| 1.  Move away the robot. Make sure the light indicator of the docking station is on, and

both ends of the power adapter of the docking station are properly connected.

2.  In case of poor contact, clean the charging contacts on the docking station and the robot.

3.  When the robot is not to be used for a long time, it will result in battery over-discharge. Therefore, before the long-time storage of the robot, it is recommended to charge the main unit fully and turn off the power switch at the bottom. Recharge the appliance every two months. In case of failure to charge after nonuse for a long time, please contact our after-sales service team.

Slow charging| 1.  Confirm the power cord of the docking station is well connected to avoid

intermittent connection.

2.  Clean the surface of the main unit and the charging contacts on the docking station.

3.  When used at high or low temperatures, the charging period is prolonged to extend battery life. Under normal conditions, it takes about 5.5 h to charge the battery from zero to full capacity.

Fast power loss| 1.  The suction power at the powerful gear is high, together with high power consumption. Therefore, it is recommended to use the standard gear or quiet gear.

2.  Make sure the appliance works in a fully charged state. Voltage is low when it is in low battery. Power loss becomes faster when it’s in low power.

---|---
Failure to recharge/find the docking station| 1.  There are too many obstacles near the docking station. Move the station to an open area,

making sure there is no obstacle 1.5 m in front of the station or 0.5 m on either side.

2.  The robot is too far from the docking station. Try to place it closer to the docking station.

3.  Movement of the docking station or power failure

4.  The recharging route is blocked. For example, the door of the room on the recharging

route is closed. Keep the recharging route smooth.

5.  The wheels of the main unit are slipping. Dry the wheel surface with a dry cloth, and remove the water on the docking station ramp and the floor.

Abnormal behavior| 1.  Shut down and restart the appliance.

2.  Check whether the wheel is abnormal, such as loosening of the rubber coating.

3.  Check whether the radar is blocked by foreign objects. If yes, clean it up before use.

4.  If slipping in situ is due to water on the ground, remove the water on the ground.

5.  Slipping occurs in wheel. Dry off the water in the wheel, ramp, and the ground with a

dry towel.

Strange noise during cleaning| The mid-range rotating brush, side brush, or wheel may have been incorrectly installed,

or there is a foreign object entangled. Check and clean after shutdown.

Reduced cleaning capacity or ash leakage| 1.  Check whether the filter, side brush, and mid-range rotating brush are installed properly.

2.  The dust bin is full. Empty the dust bin and filter.

3.  The dust bin inlet is blocked by wastes. Clean the dust bin inlet.

4.  The mid-range rotating brush, side brush, and mop are tangled with foreign objects.

Clean them in time.

5.  The service life of the mid-range rotating brush, side brush, mop, filter, or mid-range cover expires. Replace related components.

The side brush and mop are easy to fall off.| 1.  The side brush or mop is not installed properly. There is a “clicking” sound when it is installed properly.

2.  The mop holder is stuck by a foreign object. Remove the foreign object in time.

Failure to connect to Wi-Fi| 1.  The Wi-Fi signal is poor. Make sure the robot is in an area with good Wi-Fi reception.

2.  Wi-Fi connection is abnormal. Reset the Wi-Fi.

3.  A wrong App is downloaded. Scan the QR code of this product to download the latest mobile App, and retry.

4.  Wrong router user name and password are entered. Make sure to enter the correct username and password.

5.  The main unit does not support 5G bands. Make sure to use a 2.4G band

when networking.

Failure to create a map on App| 1.  The robot did not start from the docking station. For the sake of map building, make

sure the robot starts cleaning from the docking station.

2.  Moving the robot during the cleaning process leads to positioning failure. Try not to move the robot during the cleaning process.

3.  The automatic cleaning task fails. Allow the robot to automatically return to the docking station after cleaning.

The scheduled cleaning is not working.| 1.  The battery is low. Scheduled cleaning can only begin when the battery level is 20% or above. Make sure the power level of the main unit is higher than 20%.

2.  If scheduled cleaning and the no-disturb function are set in the same period,

scheduled cleaning will not work. Do not set them in the same period.

The robot is recharged due to low battery during cleaning but fails to continue the cleaning.| When manually stopping the cleaning task or putting the robot back on the base, the robot will not continue the cleaning.
---|---
The robot repeatedly cleans the same route or misses some routes, etc.| 1. Objects such as wires and slippers on the floor affect the normal service of the robot. Before allowing the robot to work, tidy the scattered wires, slippers, and other objects on the floor, and minimize the scattering of objects.

2.  The impact arising from drive wheels slipping on the ground when the main unit climbs the stairs and thresholds has resulted in the robot’s improper judgment concerning the whole house environment. It is recommended to close the door of the area and clean the area separately.

3.  The impact arising from drive wheels slipping on the ground due to reduced friction when the robot cleans the freshly waxed and polished floor has resulted in the robot’s improper judgment concerning the whole house environment. It is recommended to wait until the floor wax is completely air- dried.

4.  The radar module on the top is dirty or obscured by foreign objects. It is recommended to wipe the radar module with a clean soft cloth to remove dirt and foreign objects.

5.  Check whether there is a carpet or ground mat in this area. The robot won’t clean this area in vacuum+mop / mop mode to avoid getting wet on the carpet or ground mat.

6.  Check whether the threshold of this area is higher than 20 mm. If it’s higher than 20 mm, the robot cannot go across the threshold. You can prepare a threshold bar to help the robot to go across the threshold to continue the work.

7.  Do you follow the robot when it works to avoid missing cleaning of any area because of obstacle avoidance? If problems cannot be solved by the above operations, you can specify the robot to clean the missing areas by using a user-defined function in the application.

Insufficient water volume in the clean water tank| 1.  If the water volume in the clean water tank is low, fill it up before use.

2.  Use only Philips-designated cleaning fluids or disinfectants. Using other cleaning fluids, disinfectants, or additives may generate a lot of foam, posing this problem.

Abnormal water level of the cleaning tray| 1.  Remove, check, and wash the cleaning rib before use.

2.  Check whether the water tank is installed in place. Press the tank gently after installation to make sure it is in place.

3.  Check whether the water tank seal is missing or buckled. Manually reset and reinstall the water tank before use.

4.  Check whether the surface of the water overflow sensor of the docking station is blocked by dirt. Wipe it clean before use.

5.  Do not use cleaning fluids or disinfectants.

Failure to clean the mop| 1.  Check whether the water tank is installed in place. Press the tank gently after installation to make sure it is in place.

2.  Check whether the water tank cover is tightly locked. Make sure the water tank is installed in place, and lock the water tank cover and the side latches of the water tank.

3.  Check whether the clean water tank is short of water. If yes, add clean water in time.

4.  Check whether the floor drain at the bottom of the docking station is blocked and triggers the overflow detection. If yes, timely remove the accumulated water with a cloth.

The docking station is abnormal, and its cleaning tank is full of water. Collection of dirty water fails.| 1.  Check whether the water tank is installed in place. Press the tank gently after installation to make sure it is in place.

2.  Check whether the water tank cover is tightly locked. Make sure the water tank is installed in place, and lock the water tank cover and the side latches of the water tank.

3.  Check whether the dirty water tank is full. If yes, drain the dirty water in time.

4.  Check whether the floor drain at the bottom of the docking station is blocked and triggers the overflow detection. If yes, timely remove the accumulated water with a cloth.

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Abnormal fan| 1.  Check whether the mid-range cleaning port is blocked. If yes, clean it in time.

2.  Take out the mid-range rotating brush and check whether the air duct is blocked. If yes, clean it in time.

3.  Check whether the filter is blocked or has water. If blocked, clean it in time. If there is water, please contact the customer service team.

If the problem persists after operating according to the above procedures, please contact our after-sales service team in time.

Replacing of accessories

• If you need to replace certain product parts or accessories, please scan the QR code on the cover of the user manual to enter our WeChat interface and click it to buy, or contact the Philips customer service centre in your country/region (customer service hotline in China: 4008-800-008. Users need to bear the local call charges).
• If you need to replace certain product parts or accessories, please contact the Center Service line. Singapore centre service line: Call us at +65 800 85 28 28 5 or contact us through WhatsApp at +65 63119130 after adding the number to your contact list.
• Malaysia centre service line: Call us at +60 1800 1800 98 or contact us through WhatsApp at +60 327823275 after adding the number to your contact list.
• Vietnam centre service line: Call us at 1800 400 183 or contact us through Zalo by searching the name “PhilipsHomeLivingVN”

Product accessories and their corresponding models:

• Mop XV1461/82
• Side brush XV1462/82
• Mid-range rotating brush XV1463/82
• Filter XV1464/82

Tip:
Please refer to the “Maintenance and components replacement frequency” in the user manual for regular replacement of accessories to ensure that the product retains its peak performance.

• PHILIPS and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license.
• This product has been manufactured by and is sold under the responsibility of Versuni Holding B.V., and Versuni Holding B.V. is the warrantor with this product.

2023 © Versuni Holding B.V.

642001002992 (19/10/2023)

References

• Product registration | Philips
• Warranty | Philips
• Warranty | Philips
• Bảo hành | Philips

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