MOOCHIES MW14BLK All In One Connect 4G Smart Watch Phone for Kids User Manual
- June 14, 2024
- MOOCHIES
Table of Contents
MOOCHIES MW14BLK All In One Connect 4G Smart Watch Phone for Kids
MOOCHIES MODELS
MYMOOCHIES APP
General Questions
DOES THE MOOCHIES PHONE WATCH NEED A SIM CARD?
The Moochies watch has a built in sim card, all you need to do is activate it
and choose one of our pre-pay packages from our website.
CANCELING SIM PLAN
Moochies sim plans don’t tie you into a contract, and can be canceled at any
stage. Simply send your name and either your Moochies phone number or your
Moochies sim number in an email to simcancellations@moochies.com.
CAN I MONITOR MORE THAN ONE CHILD THROUGH THE MOOCHIES GUARDIAN APP?
Yes! The MyMoochies Guardian App allows you to pair an unlimited number of
devices to monitor their location, call and message from within our App making
it easy to control all of your kids watches from within the same application.
WHO CAN CHECK THE GPS LOCATION OF THE MOOCHIES PHONE WATCH?
The Administrator (usually the parent or guardian) can invite trusted contacts
to be able to view the GPS location on the MyMoochies Guardian App.
WHO CAN THE CHILD CALL FROM THE PHONE WATCH?
There will be a list of contacts displayed on the watch when the child chooses
“CONTACTS”, and these numbers are set by the Administrator from the MyMoochies
Guardian App, so the child will only be allowed to call the numbers registered
in the app.
CAN ANYONE CALL THE MOOCHIES PHONE WATCH?
No, only numbers set by the Administrator from the MyMoochies Guardian App are
permitted to call the Moochies phone watch. These contacts can be changed by
the Administrator at any time. You can add as many contacts to the Moochies
Address Book as you want.
IS THE MOOCHIES PHONE WATCH WATERPROOF?
Yes! The Moochies watch is rated to IP67 which means it has dust and water
resistance to most of daily usage such as dirt, rain and water splashes.
TROUBLESHOOTING GUIDELINES
Before troubleshooting, check the following items:
- Ensure the customer has an active sim plan.
- There is active mobile network. (4G, 3G or H symbol next to the signal bars on the watch)
- The watch has been bound to the app correctly.
- The customer has the latest version of the MyMoochies Guardian App
Set Up Issues
NO QR CODE
Ensure there is an active sim plan and the location has strong 4G coverage.
[WATCH] Disconnect the Moochies watch from WI-FI. Hold down the power button
for 20 seconds, and once the watch turns on, wait until a ‘H’, ‘H+’, 3G or 4G
symbol appears next to the signal bars.
FAILED TO CONNECT TO THE NETWORK
With an active sim plan on the Moochies watch: [WATCH]
- Click WiFi and More
- Click WiFi and connect your watch to WiFi.
- Click Check for Updates, and install the latest software update.
This will reboot the watch, and it will then connect correctly to the network.
USERNAME AND PASSWORD LOG IN ISSUES
If the customer have forgotten their username or password for the MyMoochies
App, advice them to email at help@moochies.com,
quoting any details they may have used for the username such as the email
address used for the MyMoochies App. [APP]
‘FAILED TO CONNECT TO A NETWORK’ ERROR
Firstly ensure the customer has an activated sim plan.
On the Failed to Connect menu, click “Wifi and More”. Scroll down to Wifi, and
connect the watch using your home WI-FI network. [WATCH] When connected, press
the watch back button to return to the main Settings Menu. Scroll down and
click on “Check for Updates”, and install any software updates available.
[WATCH] Restart your Moochies Watch.
MOOCHIES WATCH IS STUCK ON BLACK/BLANK SCREEN
Ensure there is no fault on the charging cable and the Moochies watch has been
charged for at least 30 minutes, preferablly overnight. Once the watch is
charged, please hold down the SOS button for 20 seconds and the Moochies
screen should turn on. [WATCH] If issue presist, there might have been an
firmware fault. Contact Moochies Customer Support for further assistance.
CAN NOT FIND THE WIFI NETWORK TO CONNECT
The Moochies watch needs to connect to a WiFi network that supports 2.4Ghz
connections. This is sometimes known as “Compatibility Mode”. Ensure the WiFi
setting is correct and refresh to search for the WiFi network again. [WATCH]
Usage Features Issues
ADDING CONTACTS
- The main administrator is able to add 2 types of contacts within the MyMoochies App: [APP] 1) By phone number: This just gives the ability for phone calls, and is great for someone who doesn’t have access to the MyMoochies App.
- By sending an invite to another user of the MyMoochies App: This allows for calling, video calling, 2-way messaging and GPS location sharing.
- To add a contact into the MyMoochies app, into the ‘Contact’ section and add in the trusted contact with the correct country prefix and there are no spaces in between, before, or after the contact number. [APP]
CAN’T CALL MY MOOCHIES SMARTPHONE WATCH FROM A DIFFERENT PHONE.
- For safety reasons to ensure only authorized contacts can call your child’s Moochies Smartphone Watch, all numbers not setup as Contacts within the MyMoochies Guardian App are automatically blocked.
- Follow the above section (ADDING CONTACTS) to add the other mobile number with correct country prefix and there are no spaces in between, before, or after the contact number. [APP]
- The Contact will then be automatically synced to the Moochies Watch. If for any reason the call is still blocked, restart the Watch. [WATCH]
VIDEO/VOICE CALLING ISSUES
- Ensure the customer has the latest version of the MyMoochies Guardian App. [APP]
- Ensure the mobile network is active on the Moochies watch. [WATCH]
- Ensure that the main administrator has saved their personal mobile number correctly within the ‘My Profile’ section of the MyMoochies app with the correct country prefix and there are no spaces in between, before, or after the contact number. [APP]
- Ensure that the Moochies mobile number is saved correctly within the ‘Kids Profile’ section of the MyMoochies app with the correct country prefix and there are no spaces in between, before, or after the contact number. [APP]
- Ensure for any contact (who is not the main administrator) who wishes to call the watch is added and saved correctly within their ‘My Profile’ contact section in the MyMoochies app. [APP]
- Ensure the Moochies has sufficient minutes left within the sim plan allowance. Please contact help@moochies.com and quote the Moochies mobile number to confirm the calling minutes usage.
NOTIFICATIONS NOT APPEARING
Please ensure you go into the Settings menu of your personal mobile phone and
ensure the notifications and banners are enabled for the MyMoochies App. [APP]
CHECKING THE POWER LEVEL OF THE MOOCHIES WATCH
- For average usage with sim network, the watch will mostly likely needs recharging the watch at the end of every day. The MyMoochies Guardian App on the phone shows the percentage charge that the Moochies watch has. [APP]
- Make sure the watch has active network connection so the battery percentage will update correctly. [WATCH]
SAFE ZONES ALERTS WHEN CHILD IS NOT OUT OF ZONE
- Ensure the Moochies is in an area with strong 4G coverage or connected to WIFI. You can do this by checking your address via the 4G coverage checker with the service provider. [WATCH]
- Ensure the Tracking Frequency is set to every 5 minutes and restart the Moochies watch to save these changes. (see GPS ISSUES) [APP]
UNABLE TO TURN OFF CLASS MODE
- Hold down the power button for 20 seconds to do a hard reset on the Moochies watch.
- On the watch, go into: Settings – Check for Update and download/install the most recent update. Ensure your Moochies is connected to WI-FI in to download the update. [WATCH]
- Uninstall and re-install the latest version of the App. [APP]
UNABLE TO SEE PHOTOS IN MYMOOCHIES APP
- On the Moochies watch, go into the Gallery menu and hold down a long press on the photo to be uploaded onto the MyMoochies App. [WATCH]
- An upload icon will appear on the bottom of the Moochies screen, press this and then press to upload the photo. [WATCH]
- In the MYMOOCHIES APP, refresh the gallery and the photo will appear.[APP]
GPS issues
For other issues, please refer the customer to the online user manual and
support guide on the Moochies website or contact the Moochies Customer Support
at help@moochies.com
MOOCHIES SHOWING UP AS ‘OFFLINE’ WHEN TRACKING
GPS INACCURATE/MILES OUT
GPS NOT UPDATING/ UPDATE FREQUENCY
Most issues from above can be resolved with the following steps:
- Ensure the Moochies watch has battery and it is switched on. The Watch has active network connection. [WATCH]
- For accurate GPS Tracking, in the APP > location > tracking mode, set the Tracking Frequency to every 5 minutes and restart the Moochies watch to save these changes. [APP]
- Use the force update button (two arrows circling) on the top right of the map to manually search for the location (this may take a few moments please be patient). [APP]
- Connect the watch to WIFI then force update the location (this may take a few moments please be patient). [WATCH]
Sim Card & Network issues
NO 4G, 3G ‘H’ OR ‘H+’ SYMBOL NEXT TO THE SIGNAL BARS
‘CHECK DEVICE STATUS’ ERROR
‘SEARCHING FOR NETWORK’ ERROR
Most issues from above can be resolved with the following steps:
- Ensure the customer have activated sim plan with the correct sim number on the box label.
- Ensure the current location while troubshooting has strong 4G coverage.
- Disconnect the Moochies from WI-FI. [WATCH]
- Go into your Moochies and into: Settings, press to turn off your Moochies and select the restart option OR hold down the power button for 20 seconds, once your Moochies turns on, wait until 4G, 3G ‘H’ OR ‘H+’ symbol appears next to the signal bars. [WATCH]
- If no symbol appears next to the signal bars, check the Moochies at a different location with stronger 4G coverage to see if the symbol appears.
- If the Moochies watch still unable to establish mobile network connect, it will be unable to make calls and send messages from the watch, please contact Moochies customer support at help@moochies.com
For other issues, please refer the customer to the online user manual and support guide on the Moochies website or contact the Moochies Customer Support at help@moochies.com
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