Harvest Nodestream Quad Decoder User Manual

MEDIA
DECODER NQD
User Manual

Please read these instructions carefully before using this product

Information for your safety
The device should only be serviced and maintained by qualified service personnel.
Improper repair work can be dangerous. Do not attempt to service this product yourself. Tampering with this device may result in injury, fire, or electric shock.
Be sure to use the specified power source for the device. Connection to an improper power source may cause fire or electric shock.

Operation Safety
Before using the product, ensure all cables are not damaged and connected correctly.
If you notice any damage, contact the support team immediately.

• To avoid short circuits, keep metal or static objects away from the device.

• Avoid dust, humidity, and temperature extremes. Do not place the product in any area where it may become wet.

• Operating environment temperature and humidity:
  Temperature: Operating: 0 °C to 35 °C Storage: -20 °C to 65 °C
  Humidity (non-condensing): Operating: 0% to 90% Storage: 0% to 95%

• Unplug tthe device from the power outlet before cleaning. Do not use liquid or aerosol cleaners.

• Contact the support team support@harvest-tech.com.au if you encounter technical problems with the product.

Symbols
Warning or caution to prevent injury or death, or damage to property.
Extra notes on the topic or steps of the instructions being outlined.
Further information to content outside the scope of the user guide.
Extra pointers or suggestions in executing instructions.

Contact and Support
support@harvest-tech.com.au

Harvest Technology Pty Ltd 7 Turner Avenue, Technology Park Bentley WA 6102, Australia www.harvest.technology

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Disclaimer and Copyright
Whilst Harvest Technology will endeavour to keep the information in this user guide up to date, Harvest Technology makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the user guide or the information, products, services or related graphics contained in the user guide, website or any other media for any purpose. The information contained in this document is believed to be accurate at the time of release, however, Harvest Technology cannot assume responsibility for any consequences resulting from the use thereof. Harvest Technology reserves the right to make changes to any of its products and associated documentation at any time without notice. Harvest Technology does not assume any responsibility or liability arising out of the application or use of any of its products or associated documentation. Any decisions you make after reading the user guide or other material are your responsibility and Harvest Technology cannot  be held liable for anything you choose to do.
Any reliance you place on such material is therefore strictly at your own risk.
Harvest Technology products, including all hardware, software and associated documentation is subject to international copyright laws. The purchase of, or use of this product convey a license under any patent rights, copyrights, trademark rights, or any other intellectual property rights from Harvest Technology.

Warranty
The warranty for this product can be found online at:
https://harvest.technology/terms-and-conditions/

Introduction

The Nodestream Quad Decoder (NQD) provides decoding up to four HD video sources from an encoder at another location, and a single audio channel for 2 wa  communication.

Feature Summary

• HD video and data over lowquality satellite networks
• Real-time monitoring of bandwidth utilisation with bitrate and latency
• System capable of 60fps at 1080p

Video and two-way audio streaming solution

HTG-TEC-GUI-004_0 Release Mar 2021

Rear Panel

Use Mini DisplayPort for connection to monitors only. Do not use DisplayPort or HDMI ports

Front Panel

Connections

• See “Audio” on page 12 for more information on audio devices.
• The NQD is supplied with a Quick Start Guide for installation. See the User
  Resources on the last page for access.

Typical system setup

System setup with up to four monitors

System setup with one monitor

In this setup, the NQD is connected to one monitor with 4 decoded streams diplayed.

Configuration
Graphical User Interface (GUI)
The GUI allows the user to configure the device, enable/disable remote assistance and view device information

**?**

| Help menu
---|---

| Device information
| Enable or disable remote assistance
| Reboot or power down
| Network connection established
| Network configuration or connection required
| WiFi connected
| WiFi not connected
| Device sound settings
| Display output settings
| Run Nodestream software

Initial Configuration

A graphical user interface (GUI) wil be displayed on initial startup allowing the user to configure device settings. A monitor and keyboard/mouse MUST be connected to the rear of the unit prior to powering.

If no configuration is required select Run system to start the Nodestream software

Once Run system is selected, the software will start automatically when the device is power cycled. To access the GUI, connect a monitor and keyboard/mouse then power cycle the device and select stop system when prompted.

Video
Typical activity and description of events (if a monitor is connected)

Connecting to Nodestream server 0% (Percentage increments if network is configured correctly)| Applications started
Waiting for Nodestream connections| Device is connected to the server & ready for connection
Connection error. Check network settings| No connection to server
(No message displayed)| Indicates video and/or two-way audio is connected and streaming.

For network or video issues, see the “Troubleshooting” section on page 22
Audio
The NQD provides an audio channel for streaming two-way audio to other devices in the users
Nodestream group. The following audio devices are supported:

• USB speakerphone or headset via any USB port (Jabra Speakerphone supplied)
• 3.5mm stereo/mono + mic headset or microphone & speaker via the rear panel connections
• Mini DP/HDMI audio channel output via monitor outputs

Network Configuration

NQD Ethernet and WiFi networks are configured as DHCP by default

• Network configuration can be modified from the GUI
• A monitor and keyboard/mouse is required

Only one WAN network (internet-enabled) can be connected at any time, multiple may cause undesirable behavior.

Ethernet connections MUST be reset for settings to take effect by

•  Disconnecting and reconnecting the Ethernet cable
• Cycling the connection off then on in network settings
• Power cycling the device

If the GUI does not display, reboot the system and select Stop System when prompted

Firewall Settings

It is common for corporate network firewalls/gateways/anti-virus software to have strict rules in place that may require modification to allow Harvest devices to function.
Harvest devices communicate with each other via TCP/UDP ports, therefore permanent network rules must be in place as per below.

• Protocol is IPv4 ONLY
• Devices must have access to the public network (internet)
• Inbound/Outbound to Harvest Infinity Server on IP: 139.99.208.119
• TCP port 55443, 55555, 8180, 8230
• UDP port 45000
• Devices must be able to send UDP packets between each other in the range of:
• UDP port: 45000 – 50000

Network Requirements

All port ranges are inclusive.

Ethernet

1. Select Networking from the GUI
   

2. Select Wired Connection or Intel Ethernet
   

3. Select IPv43

Enter details as provided by your Network Administrator
WiFi
When supplied with an optional USB WiFi adapter:

1. Select WiFi from the GUI
   

2. Select WiFi network and enter password

Ensure wifi is set to on
3. Confirm WiFi is connected and select the settings icon

4. Select IPv4
5. Enter details as provided by your Network Administrator

Remote Assistance

Remote assistance allows Harvest support staff to remotely access the system for diagnostics and configuration
Enable Remote Assistance

1. Select to display the remote assistance screen
   

2. Select

3. Remote assistance starts…

4. Remote assistance is enabled as indicated by the green Remote active icon.
   

Disable Remote Assistance

Remote assistance can be disabled after support staff have completed tasks.

1. Select to display the remote assistance screen
   

2. Select

3. Remote assistance disables
   

Nodester

Nodestream device connections and configuration is performed using the Nodester application
Nodester User Manual
Refer to the Nodester
User Manual for additional information.

Appendix

Technical Specifications

Hardware

Physical dimensions| • 440 (W) x 132 (H) x 380 (D) mm|
---|---|---
Weight| • 8.2 kg|
Power| • Power supply:
• Power consumption (operating): • Power consumption (idle):| 100-240VAC 47/63Hz
150W
100W

Environmental

Temperature| • Operating:
• Storage:| 0 °C to 35 °C
-20 °C to 65 °C
---|---|---
Humidity| • Operating:
• Storage:| 0% to 90% (non-condensing)
0% to 95% (non-condensing)

Video

Output| • 4 x Mini DisplayPort 1.4
• Max resolution 4096×2160 @ 60Hz
---|---

Other

• 3.5mm audio
• Line in
• Line out
• Mic in
• 1 x HDMI (not used)
• 1 x DisplayPort (not used)
• 1 x PS/2 mouse/keyboard port (legacy)

Accessories (included)

Hardware| • 1 x Jabra USB speakerphone
• 1 x Logitech K400 keyboard/mouse
• 4 x Mini DisplayPort to HDMI adapter
• 1 x IEC13 power cable (region specific)
---|---
Documentation| • Quick start guide

Troubleshooting

System

Issue| Cause|

Resolution

---|---|---
Device not powering| PSU switch in off position

AC not connected

| Confirm AC connected and switch is in the on position
Software not starting| Run system has not been selected in GUI| Select Run system from the GUI (see “Initial Configuration” on page 9)
Device overheating| Blocked vent Environmental conditions| Ensure device ventilation is not blocked (refer quick start guide) Ensure device is located in an environment where specified operating conditions are not exceeded
Keyboard and/or mouse not responding| Faulty keyboard and mouse Not plugged in| Try another keyboard and mouse Ensure device(s) or dongle correctly connected

Network

Issue

| Cause|

Resolution

---|---|---
“Connection error Check network settings” message displaye (No connection to server)| Network issu Firewall settings| Check the Ethernet cable is plugged in Check WiFi adapter is plugged in and connected to correct WiFi network Confirm correct network settings with your Network Administrator Ensure firewall settings are implemented, (see ”Firewall Settings” on page 13)
Unable to see WiFi networks| No WiFi adapter connected WiFi not enabled Incompatible WiFi adapter No networks in range| Connect Wifi adapter to USB port Enable WiFi from GUI Confirm compatibility with Harvest Support Reduce distance to WiFi router/AP

. Video

Issue

| Cause|

Resolution

---|---|---
No output to monitor(s)| Monitor(s) not connected or powered Incorrect output used| Ensure monitor(s) connected and powered Test monitor with an alternative input Ensure monitor connected to Mini DisplayPort output
Wallpaper displayed on monitor(s)| Monitor(s) not conneted or powered prior to software| Connect and power monitor(s), reboot system
Incorrect video source displayed| Input configured as another in Nodester application| Select the correct input source via the Nodester application
Poor video quality| Poor input source quality Input settings set low in Nodester| Test video source with an alternative displa Check input configuration in Nodester (see Nodester manual for input configuration)

Audio

Issue

| Cause|

Resolution

---|---|---
No audio input and/or output| Device not connected Device not selected| Ensure device is connected and powered on Select correct input and/or output device via the Nodester application
Output volume too low| Level set too low| Increase output volume at the connected device or via the Nodester application
Input volume too low| Level set too low Microphone obstructed or too far away| Increase mic level at the connected device or via the Nodester application Ensure microphone is not obstructed Decrease distance to microphone
Poor audio quality| Poor cable connection Damaged device or cable Limited bandwidth| Check cable and connections Replace device and/or cable Reduce bandwidth of video streams

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Contact and Support
support@harvest-tech.com.au

Harvest Technology Pty Ltd.

All rights reserved. This document is the property of Harvest Technology Pty Ltd. No part of
this publication may be reproduced, stored in a retrieval system or transmitted in any form or
by any means, electronic, photocopy, recording or otherwise without the written consent of the
Managing Director of Harvest Technology Pty Ltd.
7 Turner Ave, Technology Park
Bentley WA 6102, Australia
www.harvest.technology

Documents / Resources

| Harvest Nodestream Quad Decoder [pdf] User Manual
Nodestream Quad Decoder
---|---

References

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