Hatco GR-B, GRFF, UGFF Series Glo-Ray Ultra-Glo Portable Foodwarmers Instruction Manual

: June 3, 2024
: Hatco

Table of Contents

IMPORTANT OWNER INFORMATION
INTRODUCTION
MODEL DESCRIPTION
SPECIFICATIONS
INSTALLATION
OPERATION
MAINTENANCE
TROUBLESHOOTING GUIDE
OPTIONS AND ACCESSORIES
LIMITED WARRANTY
AUTHORIZED PARTS DISTRIBUTORS
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Hatco GR-B, GRFF, UGFF Series Glo-Ray Ultra-Glo Portable Foodwarmers Instruction Manual

WARNING

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death.
This manual contains important safety information concerning the maintenance, use, and operation of this product. If you’re unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the the unit). Please have this information available when calling Hatco for service assistance.

Model No. ____
Serial No._
Voltage___
Date of Purchase___

Register your unit!

Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on “Warranty”.

Business
Hours:
7:00 am to 5:00 pm Monday–Friday, Central Time (CT)
(Summer Hours — June to September:
7:00 am to 5:00 pm Monday–Thursday
7:00 am to 4:00 pm Friday)
Telephone: 800-558-0607; 414-671-6350
E-mail: support@hatcocorp.com

24 Hour 7 Day Parts and Service
Assistance available in the United States and Canada by calling 800-558-0607.

Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

Hatco Glo-Ray® and Ultra-Glo® Portable Foodwarmers are designed to provide ideal heat patterns with precise temperature control to ensure food quality and safety. Prefocused heat patterns prevent foods from overcooking in the middle or cooling off around the edges by concentrating higher temperatures to the outer edges of holding surfaces where heat loss is the greatest. Flexible heating options maximize food holding and minimize the risk of food-borne illnesses. Portable Foodwarmers safely maintain peak serving temperatures longer without continuing to cook the food.

Hatco Ultra-Glo ceramic pyramidal heat patterns create intense heat energy allowing for a greater working space between the warmer and the holding surface.

Glo-Ray and Ultra-Glo Portable Foodwarmers are available with or without shatter-resistant display lights to illuminate the warming area. These bulbs have a special coating that guards against injury and food contamination in the event of breakage.

Hatco Portable Foodwarmers are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides the installation, safety, and operating instructions for Portable Foodwarmers. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE
NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property

WARNING

ELECTRIC SHOCK HAZARD:

Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C).
This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
Do not steam clean or use excessive water on unit.
Do not pull unit by power cord.
Discontinue use if power cord is frayed or worn.
Do not attempt to repair or replace a damaged power cord. Cord must be replaced by Hatco, an Authorized
Hatco Service Agent, or a person with similar qualifications.
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric shock or burn.
Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD:

Locate unit a minimum of 2″ (51 mm) from combustible walls and materials. If safe distances are not maintained, combustion or discoloration could occur.
Secure top housing to base before turning on power.
Do not place anything on top of unit.

EXPLOSION HAZARD:

Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.

WARNING

Use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food holding areas. Breakage of light bulbs not specially-coated could result in personal injury and/or food contamination.

Make sure all operators have been instructed on the safe and proper use of the unit.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

CAUTION
BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.

Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

Do not place anything on top of unit; doing so may subject personnel to injury or could damage unit.

Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.

Always operate unit with food pans installed.

NOTICE

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not lay unit on the side with the control panel. Damage to unit could occur.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

Locate unit away from air flow areas such as hoods, vents, exterior doors, etc.

MODEL DESCRIPTION

All Models

Glo-Ray® and Ultra-Glo® Portable Foodwarmers ensure hot foods will remain at optimum temperatures without cooking or drying them out. All models are equipped with a 6′ (1829 mm) power cord and plug.

NOTE: The optional infinite control is not available on GR-B models, Ultra-Glo models, or units with sign holders.

Various options and accessories can be supplied to customize the Fry Holding Station. Refer to the OPTIONS AND ACCESSORIES section near the back of this manual for details.

GR-B Models
GR-B heated base models consist of a cast aluminum base with a built-in heating element, built-in temperature control, and a lighted On/Off rocker switch.

GR-B Model
MODEL DESCRIPTION

GRFF, GRFFL, GRFFB, and GRFFBL Models
GRFF, GRFFL, GRFFB and GRFFBL Models have aluminum housings equipped with a metal sheath infrared heating element, ON/OFF toggle switch, and a standard pre-wired 6′ (1829 mm) cord and plug. The Portable Foodwarmer has optional base heat, display lights, infinite control and display sign holder (sign not included). The unit is also available in six Designer colors.

NOTE: GRFFB and GRFFBL models are equipped with a swing-away top to provide fast easy access to food product.

GRFF Models
MODEL DESCRIPTION

UGFF, UGFFL, UGFFB, and UGFFBL Models
UGFF, UGFFL, UGFFB, and UGFFBL models have aluminum housings equipped with a compact upper ceramic heating element, ON/OFF toggle switch, and a standard pre-wired 6′ (1829 mm) cord and plug. The Portable Foodwarmer has optional base heat, display lights, and is also available in five Translucent Gloss finishes.

UGFF Models
MODEL DESCRIPTION

SPECIFICATIONS

Plug Configurations
Units are supplied from the factory with an electrical cord and plug. Plugs are supplied according to the application.

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

NOTE: Receptacle not supplied by Hatco.

NOTE: Specification label located on the lower, left-hand side of the unit. See label for serial number and verification of unit electrical information.

Plug Configurations
SPECIFICATIONS

Electrical Rating Chart — GR-B and GRFF Series

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GR-B| 120| 250| 2.1| NEMA 5-15P| 16 lbs. (7 kg)
220| 210| ****

1.0

| CEE 7/7 Schuko| 16 lbs. (7 kg)
240| 250| BS-1363
220–230| 210–230| ****

1.0–1.0

| CEE 7/7 Schuko
230–240| 230–250| BS-1363
GRFF| 100| 500| 5.0| NEMA 5-15P| 16 lbs. (7 kg)
120| 500| 4.2| NEMA 5-15P| 16 lbs. (7 kg)
220| 500| 2.3| CEE 7/7 Schuko| 16 lbs. (7 kg)
240| 500| 2.1| BS-1363
220–230| 500–546| 2.3–2.4| CEE 7/7 Schuko
230–240| 459–500| 2.0–2.1| BS-1363
GRFFL| 100| 584| 5.8| NEMA 5-15P| 18 lbs. (8 kg)
120| 620| 5.2| NEMA 5-15P| 18 lbs. (8 kg)
220| 600| 2.7| CEE 7/7 Schuko| 18 lbs. (8 kg)
240| 620| 2.6| BS-1363
220–230| 600–656| 2.7–2.9| CEE 7/7 Schuko
230–240| 569–620| 2.5–2.6| BS-1363
GRFFB| 100| 750| 7.5| NEMA 5-15P| 26 lbs. (12 kg)
120| 750| 6.3| NEMA 5-15P| 26 lbs. (12 kg)
220| 710| 3.2| CEE 7/7 Schuko| 26 lbs. (12 kg)
240| 750| 3.1| BS-1363
220–230| 710–777| 3.2–3.4| CEE 7/7 Schuko
230–240| 689–750| 3.0–3.1| BS-1363
GRFFBL| 100| 870| 8.7| NEMA 5-15P| 31 lbs. (14 kg)
120| 870| 7.3| NEMA 5-15P| 31 lbs. (14 kg)
220| 810| 3.7| CEE 7/7 Schuko| 31 lbs. (14 kg)
240| 870| 3.6| BS-1363
220–230| 810–867| 3.7–3.8| CEE 7/7 Schuko
230–240| 799–870| 3.5–3.6| BS-1363

NOTE: Shipping weight includes packaging

Electrical Rating Chart — UGFF Series

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
UGFF-.5P| 120| 375| 3.1| NEMA 5-15P| 11 lbs. (5 kg)
UGFF| 100| 625| 6.3| NEMA 5-15P| 15 lbs. (7 kg)
120| 750| 6.3| NEMA 5-15P| 15 lbs. (7 kg)
220| 630| 2.8| CEE 7/7 Schuko| 15 lbs. (7 kg)
240| 750| 3.1| BS-1363
220–230| 630–689| 2.9–3.0| CEE 7/7 Schuko
230–240| 689–750| 3.0–3.1| BS-1363
UGFFL| 100| 708| 7.1| NEMA 5-15P| 19 lbs. (9 kg)
120| 870| 7.3| NEMA 5-15P| 19 lbs. (9 kg)
220| 730| 3.3| CEE 7/7 Schuko| 19 lbs. (9 kg)
240| 870| 3.6| BS-1363
220–230| 730–799| 3.3–3.5| CEE 7/7 Schuko
230–240| 799–870| 3.5–3.6| BS-1363
UGFFB| 100| 875| 8.8| NEMA 5-15P| 26 lbs. (12 kg)
120| 1000| 8.3| NEMA 5-15P| 26 lbs. (12 kg)
220| 840| 3.8| CEE 7/7 Schuko| 26 lbs. (12 kg)
240| 1000| 4.2| BS-1363
220–230| 840–919| 3.8–4.0| CEE 7/7 Schuko
230–240| 919–1000| 4.0–4.2| BS-1363
UGFFBL| 100| 959| 9.6| NEMA 5-15P| 31 lbs. (14 kg)
120| 1120| 9.3| NEMA 5-15P| 31 lbs. (14 kg)
220| 940| 4.3| CEE 7/7 Schuko| 31 lbs. (14 kg)
240| 1120| 4.7| BS-1363
220–230| 940–1029| 4.3–4.5| CEE 7/7 Schuko
230–240| 1029–1120| 4.5–4.7| BS-1363

NOTE: Shipping weight includes packaging.

Dimensions — GR-B Models

Model| Width (A)| Depth (B)| Height (C)| Footprint Width (D)| Footprint Depth (E)
---|---|---|---|---|---
GR-B| 12-3/4″ (324 mm)| 22″ (559 mm)| 2-1/4″ (57 mm)| 11-3/16″ (284 mm)| 14-11/16″ (373 mm)

GR-B Dimensions
SPECIFICATIONS

Dimensions — GRFF and UGFF Series

Model

| Width (A)| Depth (B)| Height (C)| Footprint Width (D)| Footprint Depth (E)| Interior Height (F)
---|---|---|---|---|---|---
GRFF| 12-3/8″ (314 mm)| 24″ (610 mm)| 15-7/8″ (403 mm)| 12-3/8″ (314 mm)| 19-5/8″ (499 mm)| 9-1/8″ (232 mm)
GRFFL| 12-3/8″ (314 mm)| 24″ (610 mm)| 15-7/8″ †

(403 mm)

| 12-3/8″ (314 mm)| 19-5/8″ (499 mm)| 9-1/8″ (232 mm)
UGFF-.5P| 10-1/2″ (267 mm)| 14-1/4″ (362 mm)| 15-7/8″ (403 mm)| 10-1/8″ (257 mm)| 11-5/8″ (296 mm)| 8-13/16″ ‡

(225 mm)

UGFF| 12-3/8″ (314 mm)| 22-1/4″ (565 mm)| 18-7/8″ (479 mm)| 12-3/8″ (314 mm)| 19-5/8″ (499 mm)| 12″ (305 mm)
UGFFL| 12-3/8″ (314 mm)| 22-1/4″ (565 mm)| 18-7/8″ (479 mm)| 12-3/8″ (314 mm)| 19-5/8″ (499 mm)| 12″ (305 mm)

† Add 3″ (76 mm) to height of unit when using display sign holder.
‡ Interior Height (F) from wire guard to the base is 6-5/8″ (168 mm).

GRFF and UGFF Series Dimensions
SPECIFICATIONS

Dimensions — GRFFB and UGFFB Series

Model| Width (A)| Depth (B)| Height (C)| Footprint Width (D)| Footprint Depth (E)| Interior Height (F)
---|---|---|---|---|---|---
GRFFB| 12-3/4″ (324 mm)| 24″ (610 mm)| 18″
(457 mm)| 11-3/16″ (284 mm)| 14-11/16″ (373 mm)| 14″ **
** (356 mm)
GRFFBL| 12-3/4″ (324 mm)| 24″ (610 mm)| 18″
(457 mm)| 11-3/16″ (284 mm)| 14-11/16″ (373 mm)| 14″ **
(356 mm)
UGFFB| 12-3/4″ (324 mm)| 22-1/2″ (572 mm)| 22″ •
(559 mm)| 11-3/16″ (284 mm)| 14-11/16″ (373 mm)| 18″ ◘
(457 mm)
UGFFBL| 12-3/4″ (324 mm)| 22-1/2″ (572 mm)| 22″ •
(559 mm)| 11-3/16″ (284 mm)| 14-11/16″ (373 mm)| 18″ ◘
** (457 mm)

- 18″ (457 mm) Height (C) is standard. Optional heights, not available for retro-fit are 16″ (406 mm) and 20″ (508 mm).
** 14″ (356 mm) Interior Height (F) is standard. Optional interior heights, not available for retro-fit are 12″ (305 mm) and 16″ (406 mm).
• 22″ (559 mm) Height (C) is standard. Optional heights, not available for retro fit are, 18-1/2″ (470 mm), 19″ (483 mm), 20-3/4″ (527 mm), and 23″ (584 mm).
◘ 18″ (457 mm) Interior Height (F) is standard. Optional interior heights, not available for retro- fit are, 14-1/2″ (368 mm), 15″ (381 mm), 16-3/4″ (425 mm), and 19″ (483 mm).

GRFFB and UGFFB Series Dimensions

INSTALLATION

General
Glo-Ray® and Ultra-Glo® Portable Foodwarmers are shipped from the factory with most components pre-assembled. Care should be taken when unpacking shipping carton to avoid damage to unit and the components enclosed.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof.
Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C).

FIRE HAZARD:

Locate unit a minimum of 2″ (51 mm) from combustible walls and materials. If safe distances are not maintained, combustion or discoloration could occur.
Secure top housing to base before turning on power.
Do not place anything on top of unit.

CAUTION

Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

Do not place anything on top of unit; doing so may subject personnel to injury or could damage unit.

Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.

NOTICE
Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.

NOTE: Unit must be transported in the upright position.

Remove the unit from the carton.
NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.
Remove tape and protective packaging from all surfaces of the unit and any accessories.

NOTICE
Do not lay unit on the side with the control panel. Damage to unit could occur.

Assembly

GR-B Model
Model GR-B is preassembled. Follow unpacking instructions before operating unit.

GRFF, GRFFL, UGFF, and UGFFL Models
NOTE: A Phillips Screwdriver is required for this assembly.

Remove top housing, leg brackets, and base unit from carton and set parts on a non-scratch surface.
Remove all packaging materials from unit.
Position the top housing, element side up, on a nonscratch surface.
Using the four screws provided attach both leg brackets to the top housing.
Assembly of Top Housing and Leg Bracket
Secure top assembly to base unit using the four sets of lock washers and wing nuts provided.
Assembly of Top Housing/Leg Brackets to Base Unit
Place unit in desired location.

GRFFB, GRFFBL, UGFFB, and UGFFBL Models

Remove Portable Foodwarmer from carton and set preassembled unit upright.
Remove all packaging materials from unit.
Insert chrome pan rail open end first.
Push adjacent end down firmly so the chrome pan rail rests on top of base unit.
Assembly of Chrome Pan Rail
Place unit in desired location.

NOTE: When transporting Portable Foodwarmers, always allow unit to cool down before moving it. Be sure to support top housing and base unit together

OPERATION

General

Use the following procedure to operate a Glo-Ray® and UltraGlo® Portable Foodwarmers.

WARNING
Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

CAUTION

Always operate unit with food pans installed.

Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
Place empty food pans onto base.
Move the Power I/O (on/off) switch to the I (on) position.
- For units equipped with optional Infinite Switch, turn control to desired setting.
- For GR-B models, move the I/O (on/off) rocker switch to the I (on) position.
Allow 15–20 minutes for the unit to reach operating temperature.
For models equipped with lights, flip the Power I/O (on/off) Toggle Switch to the I (on) position or turn optional infinite control to energize the lights.

CAUTION
BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.

NOTE: The unit comes equipped with an internal thermostat that is factory preset. If an adjustment is necessary, please consult factory.

Shutdown

Move the Power I/O (on/off) Switch to the O (off) position.
- For units equipped with optional Infinite Switch, turn control to desired setting.
- For GR-B models, move the I/O (on/off) rocker switch to the O (off) position.
  Control Panel (GR-B not shown)

MAINTENANCE

General

Portable Foodwarmers are designed for maximum durability and performance with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
This unit is not “jet-proof” construction. Do not use jet-clean spray to clean this unit.
Do not steam clean or use excessive water on unit.
Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

WARNING
This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

NOTICE
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Daily Cleaning
To preserve the finish of the Foodwarmers, perform the following cleaning procedure daily.

Turn off unit, unplug the power cord, and allow unit to cool.
Remove any accessories for proper cleaning in a dishwasher or wash sink.
Wipe all metal surfaces with a damp, non-abrasive cloth.
Stubborn stains may be removed with a good, nonabrasive cleaner. Clean hard to reach areas using a small brush and mild soap.
Wipe dry the entire unit using a dry, non-abrasive cloth.

Replacing a Display Light Bulb

WARNING
Use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food holding areas. Breakage of light bulbs not specially coated could result in personal injury and/or food contamination.
The display lights illuminate the warming area. Each bulb has a special coating to guard against injury and food contamination in the event of breakage.

Turn off the unit, unplug the power cord, and allow the unit to cool.
Unscrew the light bulb from the unit and replace it with a new, specially-coated display light.

NOTE: Hatco shatter-resistant incandescent light bulbs meet NSF standards for food holding and display areas. For 120 V applications, use Hatco P/N 02.30.265.00. For 220, 240, 220–230, and 230–240 V applications, use Hatco P/N 02.30.266.00.

NOTE: Shatter-resistant halogen bulbs are available in place of the standard incandescent bulbs. Halogen bulbs have a special coating to guard against injury and food contamination in the event of breakage. For 120 V units, use Hatco P/N 02.30.081.00.

NOTE: Refer to the OPTIONS AND ACCESSORIES section for Chef LED information.

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric shock or burn.

WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom	Probable Cause	Corrective Action
Unit is ON but there is no heat.	No power to the unit.	Check circuit breaker

and reset as necessary. If power cord connected, check for damage to cord. If power cord connected, check electrical receptacle.
Switch is defective.| Contact Authorized Service Agent or Hatco for assistance.
Faulty wiring.
Heating element(s) are defective.
Heat is inadequate.| Excessive air movement around unit.| Restrict or redirect air movement (exterior doors, air conditioning duct, exhaust fan, etc.) away from unit.
Incorrect power supply (low).| Check power supply to unit, making sure it matches rating on the unit. If power supply is incorrect, change to match rating on unit.
Heating element(s) are defective.| Contact Authorized Service Agent or Hatco for assistance.
Heat is excessive.| Voltage supply too high.| Check power supply to unit, making sure it matches rating on the unit. If power supply is incorrect, change to match rating on unit.

Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pulldown menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team at:

Telephone:800-558-0607 or 414-671-6350
e-mail:support@hatcocorp.com

OPTIONS AND ACCESSORIES

Sign Holder
The optional 9″ (229 mm) width x 5-1/2″ (140 mm) height display sign holder is also available for the Portable Foodwarmer used in a self serve area. (Sign not included.)

NOTE: Display sign holder is only available on the GRFFL model with toggle switch.

To install the optional sign holder follow these instructions:

Remove two outer screws from front of unit.
Install sign holder using original screws.
Install sign (not provided) and acrylic panel.

Installing Optional Sign Holder (GRFFL Model with Toggle Switch)
OPTIONS AND ACCESSORIES

Five Pleat Hardcoated Fry Box Ribbon
A five (5) pleated hardcoated fry box ribbon can be added to hold french fry boxes.

Five Pleat Fry Box Ribbon
OPTIONS AND ACCESSORIES

Eight Pleat Hardcoated Fry Bag Ribbon
An eight (8) pleated hardcoated fry bag ribbon can be added to hold french fry bags.

Eight Pleat Fry Bag Ribbon
OPTIONS AND ACCESSORIES

Infinite Control
An optional infinite control is available for a more precise temperature control. Infinite controls are NOT field retrofittable.

NOTE: Optional infinite control is not available on the GR-B Model, UGFF series, or units with sign holders.

Food Holding Pans
Third, half and full size stainless steel food holding pans available.

Wire Trivets
Quarter, half and full size wire trivets in stainless steel or plated finish.

Chef LED Bulbs
Chef LED bulbs are LED light bulbs that offer energy savings over incandescent bulbs. Use the following for replacement bulbs:

120 Volts
2700K: R02.30.185.01
3000K: R02.30.195.01
4000K: R02.30.196.01

230 Volts
2700K: R02.30.197.01
3000K: R02.30.198.01
4000K: R02.30.199.01

LIMITED WARRANTY

PRODUCT WARRANTY

Hatco warrants the products that it manufactures (the “Products”) to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco’s written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product’s purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.

Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:

One (1) Year Parts and Labor PLUS One (1) Additional
Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW and HWB Series (metal sheathed)
Two (2) Year Parts and Labor Warranty:
Induction Ranges
Induction Warmers
One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:
3CS and FR Tanks
One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
Ninety (90) Day Parts-Only Warranty:
Replacement Parts

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT.
Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

LIMITATION OF REMEDIES AND DAMAGES

Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely, at Hatco’s option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatcoauthorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, “refurbished” means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer’s sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.