Hatco GR2BW Series GR2BW-36 36-Inch Glo-Ray White Granite Designer Buffet Warmer User Manual

GLO-RAy® Designer
Heated Shelves and Buffet Warmers
GR2S and GR2BW Series
Installation and Operating Manual
P/N 07.04.274.00

GR2BW Series GR2BW-36 36-Inch Glo-Ray White Granite Designer Buffet

Warmer

WARNING
Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you’re unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the control panel on the back of the unit).
Please have this information available when calling Hatco for service assistance.
model No. _____
Serial No. __
Voltage ____
Date of Purchase ____
Register your unit!
Completing online warranty registration will prevent delay in obtaining warranty coverage. access the Hatco website at www.hatcocorp.com , select the Parts & Service pull-down menu, and click on “Warranty Registration”.
Business 8:00 am to 5:00 Pm
Hours: Central Standard Time (C.S.T.)
(Summer Hours: June to September – 8:00 am to 5:00 Pm C.S.T. monday through Thursday 8:00 am to 2:30 Pm C.S.T. Friday)
Telephone: 800-558-0607; 414-671-6350
E-mail: partsandservice@hatcocorp.com
Fax: 800-690-2966 (Parts and Service)
414-671-3976 (International)
24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 800-558-0607.
Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

Hatco Glo-Ray® Designer Heated Shelves and Buffet Warmers are designed to keep all foods at optimum serving temperatures without affecting quality. all models include an attached cord and plug set along with color inset panels.
Glo-Ray Designer Heated Shelves keep prepared foods hot at kitchen work areas, waitress pick-up stations, or customer serving points. These units feature a thermostatically-controlled, hardcoated heated base.
Glo-Ray Designer Buffet Warmers have prefocused infrared overhead heat and a thermostatically-controlled, hardcoated heated base to extend the holding times of most food. The infrared heating elements are guaranteed against breakage and burnout for two years, and the blanket heating elements are guaranteed against burnout for one year. Glo-Ray Buffet Warmers are shipped with incandescent lights and easy-toinstall sneeze guards.
Hatco Glo-Ray Designer Heated Shelves and Buffet Warmers are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and operating instructions for Hatco Glo-Ray Designer Heated Shelves and Buffet Warmers. Hatco recommend that all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.
Safety information that appears in this manual is identified by the following signal word panels:
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to personal injury
IMPORTANT SAFETy INFORMATION
**Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.
WARNING
ELECTRIC SHOCK HAzARD:**

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C).
• Do not install unit above a steam table or other steam generating appliance.
• Do not steam clean or use excessive water on unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. Cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAzARD: Locate unit a minimum of 1″ (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
ExPLOSION HAzARD: Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.
Make sure food product has been heated to the proper food-safe temperature before placing on unit. Failure to heat food product properly may result in serious health risks. This unit is for holding pre-heated food product only. This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax 800-690-2966; or International fax 414-671-3976.
WARNING
This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.
Make sure all operators have been instructed on the safe and proper use of the unit.
Do not place food product directly onto hardcoat surface. Food product must be wrapped, boxed, or on a food pan.
Use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food holding areas. Breakage of light bulbs not specially coated could result in personal injury and/or food contamination.
** CAUTION
BuRN HAzARD: Some exterior surfaces on unit will get hot. use caution when touching these areas.
Locate unit at proper counter height in an area that is convenient for use. The location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of unit and contents.
The National Sanitation Foundation (NSF) requires that units over 36″ (914 mm) in width or weighing more than 80 bs. (36 kg) either be sealed to or raised above the installation surface. If unit cannot be sealed at the point of use, 4″ (102 mm) legs are included to allow for proper cleaning access below unit.
NOTICE**
Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact the manufacturer of the countertop material for application information.
Do not lay unit on the side with the control panel. Damage to unit could occur.
use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.
IMPORTANT — DO NOT use paper towel or glass cleaner to clean plastic surfaces. Paper towel and glass cleaner may scratch the material. Wipe off plastic surfaces using a soft, clean, and damp cloth. Do not slide pans across hardcoat surface, use roughbottomed pans, or drop anything on hardcoat surface. Scratching may occur. Damage to hardcoat surface caused by misuse is not covered under warranty.

MODEL DESCRIPTION

All Models
Glo-Ray Designer Heated Shelves and Buffet Warmers are ideal for holding hot food on a buffet line or at temporary serving areas. all Designer models are constructed of sturdy aluminum extrusions and feature a thermostatically- controlled heated base, Designer color inset panels, and a cord and plug set.
NOTE: Refer to the OPTIONS aND aCCESSORIES section for additional information.
GR2S Models
Glo-Ray Designer Heated Shelves are available in sizes from 30-1/4″ to 78-1/4″ (768 to 1988 mm) in length. all GR2S models are shipped from the factory fully assembled and ready for use.

GR2BW Models
Glo-Ray Designer Buffet Warmers are available in lengths from 30-1/4″ to 78-1/4″ (768 to 1988 mm) and include prefocused infrared overhead heat, incandescent display lights, and easyto-install sneeze guards.

SPECIFICATIONS

Plug Configurations
Units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application.
WARNING
ELECTRIC SHOCK HAzARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
NOTE: The specification label is located on the control panel on the back of the unit. See label for serial number and verification of unit electrical information.
NOTE: Receptacle not supplied by Hatco.

SPECIFICATIONS

Electrical Rating Chart — GR2S Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GR2S-24| 100| 350| 3.5| NEMA 5-15P| 30 lbs. (14 kg)
120| 350| 2.9| NEMA 5-15P| 30 lbs. (14 kg)
220| 350| 1.6| CEE 7/7 Schuko| 30 lbs. (14 kg)
240| 350| 1.5| BS-1363| 30 lbs. (14 kg)
220–230 (CE)| 350–383| 1.6–1.7| CEE 7/7 Schuko| 30 lbs. (14 kg)
230–240 (CE)| 321–350| 1.4–1.5| BS-1363| 30 lbs. (14 kg)
GR2S-30| 100| 450| 4.5| NEMA 5-15P| 35 lbs. (16 kg)
120| 450| 3.8| NEMA 5-15P| 35 lbs. (16 kg)
220| 450| 2.0| CEE 7/7 Schuko| 35 lbs. (16 kg)
240| 450| 1.9| BS-1363| 35 lbs. (16 kg)
220–230 (CE)| 450–492| 2.0–2.1| CEE 7/7 Schuko| 35 lbs. (16 kg)
230–240 (CE)| 413–450| 1.8–1.9| BS-1363| 35 lbs. (16 kg)
GR2S-36| 100| 550| 5.5| NEMA 5-15P| 40 lbs. (18 kg)
120| 550| 4.6| NEMA 5-15P| 40 lbs. (18 kg)
220| 550| 2.5| CEE 7/7 Schuko| 40 lbs. (18 kg)
240| 550| 2.3| BS-1363| 40 lbs. (18 kg)
220–230 (CE)| 550–601| 2.5–2.6| CEE 7/7 Schuko| 40 lbs. (18 kg)
230–240 (CE)| 505–550| 2.2–2.3| BS-1363| 40 lbs. (18 kg)
GR2S-42| 100| 600| 6.0| NEMA 5-15P| 45 lbs. (20 kg)
120| 600| 5.0| NEMA 5-15P| 45 lbs. (20 kg)
220| 600| 2.7| CEE 7/7 Schuko| 45 lbs. (20 kg)
240| 600| 2.5| BS-1363| 45 lbs. (20 kg)
220–230 (CE)| 600–656| 2.7–2.8| CEE 7/7 Schuko| 45 lbs. (20 kg)
230–240 (CE)| 551–600| 2.4–2.5| BS-1363| 45 lbs. (20 kg)
GR2S-48| 120| 700| 5.8| NEMA 5-15P| 48 lbs. (22 kg)
220| 700| 3.2| CEE 7/7 Schuko| 48 lbs. (22 kg)
240| 700| 2.9| BS-1363| 48 lbs. (22 kg)
220–230 (CE)| 700–765| 3.2–3.3| CEE 7/7 Schuko| 48 lbs. (22 kg)
230–240 (CE)| 643–700| 2.8–2.9| BS-1363| 48 lbs. (22 kg)
GR2S-54| 120| 800| 6.7| NEMA 5-15P| 52 lbs. (24 kg)
220| 800| 3.6| CEE 7/7 Schuko| 52 lbs. (24 kg)
240| 800| 3.3| BS-1363| 52 lbs. (24 kg)
220–230 (CE)| 800–874| 3.6–3.8| CEE 7/7 Schuko| 52 lbs. (24 kg)
230–240 (CE)| 735–800| 3.2–3.3| BS-1363| 52 lbs. (24 kg)
GR2S-60| 120| 900| 7.5| NEMA 5-15P| 56 lbs. (25 kg)
220| 900| 4.1| CEE 7/7 Schuko| 56 lbs. (25 kg)
240| 900| 3.8| BS-1363| 56 lbs. (25 kg)
220–230 (CE)| 900–984| 4.1–4.3| CEE 7/7 Schuko| 56 lbs. (25 kg)
230–240 (CE)| 826–900| 3.6–3.8| BS-1363| 56 lbs. (25 kg)
GR2S-66| 120| 1000| 8.3| NEMA 5-15P| 60 lbs. (27 kg)
220| 1000| 4.5| CEE 7/7 Schuko| 60 lbs. (27 kg)
240| 1000| 4.2| BS-1363| 60 lbs. (27 kg)
220–230 (CE)| 1000–1093| 4.5–4.7| CEE 7/7 Schuko| 60 lbs. (27 kg)
230–240 (CE)| 918–1000| 4.0–4.2| BS-1363| 60 lbs. (27 kg)
GR2S-72| 120| 1100| 9.2| NEMA 5-15P| 68 lbs. (31 kg)
220| 1100| 5.0| CEE 7/7 Schuko| 68 lbs. (31 kg)
240| 1100| 4.6| BS-1363| 68 lbs. (31 kg)
220–230 (CE)| 1100–1202| 5.0–5.2| CEE 7/7 Schuko| 68 lbs. (31 kg)
230–240 (CE)| 1010–1100| 4.4–4.6| BS-1363| 68 lbs. (31 kg)

The shaded areas contain electrical information for International models only.
Electrical Rating Chart — GR2BW Models

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GR2BW-24| 100| 934| 9.3| NEMA 5-15P| 62 lbs. (28 kg)
120| 970| 8.1| NEMA 5-15P| 62 lbs. (28 kg)
120/208| 970| 4.2| NEMA 14-20P| 62 lbs. (28 kg)
120/240| 970| 4.2| NEMA 14-20P| 62 lbs. (28 kg)
220| 950| 4.3| CEE 7/7 Schuko| 62 lbs. (28 kg)
240| 970| 4.1| BS-1363| 62 lbs. (28 kg)
220–230 (CE)| 950–1038| 4.3–4.5| CEE 7/7 Schuko| 62 lbs. (28 kg)
230–240 (CE)| 891–970| 3.9–4.1| BS-1363| 62 lbs. (28 kg)
GR2BW-30| 100| 1194| 11.9| NEMA 5-15P| 71 lbs. (32 kg)
120| 1230| 10.3| NEMA 5-15P| 71 lbs. (32 kg)
120/208| 1230| 5.5| NEMA 14-20P| 71 lbs. (32 kg)
120/240| 1230| 5.5| NEMA 14-20P| 71 lbs. (32 kg)
220| 1210| 5.5| CEE 7/7 Schuko| 71 lbs. (32 kg)
240| 1230| 5.1| BS-1363| 71 lbs. (32 kg)
220–230 (CE)| 1210–1322| 5.5–5.7| CEE 7/7 Schuko| 71 lbs. (32 kg)
230–240 (CE)| 1129–1230| 4.9–5.1| BS-1363| 71 lbs. (32 kg)
GR2BW-36| 100| 1434| 14.3| NEMA 5-15P| 80 lbs. (36 kg)
120| 1470| 12.3| NEMA 5-15P| 80 lbs. (36 kg)
120/208| 1470| 6.7| NEMA 14-20P| 80 lbs. (36 kg)
120/240| 1470| 6.7| NEMA 14-20P| 80 lbs. (36 kg)
220| 1450| 6.6| CEE 7/7 Schuko| 80 lbs. (36 kg)
240| 1470| 6.1| BS-1363| 80 lbs. (36 kg)
220–230 (CE)| 1450–1585| 6.6–6.9| CEE 7/7 Schuko| 80 lbs. (36 kg)
230–240 (CE)| 1350–1470| 5.9–6.1| BS-1363| 80 lbs. (36 kg)
GR2BW-42| 120| 1790| 14.9| NEMA 5-15P| 85 lbs. (39 kg)
120/208| 1790| 7.9| NEMA 14-20P| 85 lbs. (39 kg)
120/240| 1790| 7.9| NEMA 14-20P| 85 lbs. (39 kg)
220| 1750| 7.9| CEE 7/7 Schuko| 85 lbs. (39 kg)
240| 1790| 7.5| BS-1363| 85 lbs. (39 kg)
220–230 (CE)| 1750–1913| 7.9–8.3| CEE 7/7 Schuko| 85 lbs. (39 kg)
230–240 (CE)| 1644–1790| 7.1–7.5| BS-1363| 85 lbs. (39 kg)
GR2BW-48| 120| 2040| 17.0| NEMA 5-20P†| 89 lbs. (40 kg)
120/208| 2040| 9.2| NEMA 14-20P| 89 lbs. (40 kg)
120/240| 2040| 9.2| NEMA 14-20P| 89 lbs. (40 kg)
220| 2250| 10.2| CEE 7/7 Schuko| 89 lbs. (40 kg)
240| 2290| 9.5| BS-1363| 89 lbs. (40 kg)
220–230 (CE)| 2000–2186| 9.1–9.5| CEE 7/7 Schuko| 89 lbs. (40 kg)
230–240 (CE)| 1873–2040| 8.1–8.5| BS-1363| 89 lbs. (40 kg)

The shaded areas contain electrical information for International models only.

• NEma 5-20P for Canada.
  † Not available in Canada.
  Electrical Rating Chart — GR2BW Models (continued)

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
GR2BW-54| 120| 2290| 19.1| NEMA 5-20P†| 99 lbs. (45 kg)
120/208| 2290| 10.4| NEMA 14-20P| 99 lbs. (45 kg)
120/240| 2290| 10.4| NEMA 14-20P| 99 lbs. (45 kg)
220| 2250| 10.2| CEE 7/7 Schuko| 99 lbs. (45 kg)
240| 2290| 9.5| BS-1363| 99 lbs. (45 kg)
220–230 (CE)| 2250–2459| 10.2–10.7| CEE 7/7 Schuko| 99 lbs. (45 kg)
230–240 (CE)| 2103–2290| 9.1–94.5| BS-1363| 99 lbs. (45 kg)
GR2BW-60| 120/208| 2660| 11.7| NEMA 14-20P| 105 lbs. (48 kg)
120/240| 2660| 11.7| NEMA 14-20P| 105 lbs. (48 kg)
220| 2600| 11.8| CEE 7/7 Schuko| 105 lbs. (48 kg)
240| 2660| 11.1| BS-1363| 105 lbs. (48 kg)
220–230 (CE)| 2600–2850| 11.8–12.4| CEE 7/7 Schuko| 105 lbs. (48 kg)
230–240 (CE)| 2443–2660| 10.6–11.1| BS-1363| 105 lbs. (48 kg)
GR2BW-66| 120/208| 2920| 13.0| NEMA 14-20P| 112 lbs. (51 kg)
120/240| 2920| 13.0| NEMA 14-20P| 112 lbs. (51 kg)
220| 2860| 13.0| CEE 7/7 Schuko| 112 lbs. (51 kg)
240| 2920| 12.2| BS-1363| 112 lbs. (51 kg)
220–230 (CE)| 2860–3126| 13.0–13.6| CEE 7/7 Schuko| 112 lbs. (51 kg)
230–240 (CE)| 2681–2920| 11.7–12.2| BS-1363| 112 lbs. (51 kg)
GR2BW-72| 120/208| 3185| 14.4| NEMA 14-20P| 119 lbs. (54 kg)
120/240| 3185| 14.4| NEMA 14-20P| 119 lbs. (54 kg)
220| 3125| 14.2| CEE 7/7 Schuko| 119 lbs. (54 kg)
240| 3185| 13.3| BS-1363| 119 lbs. (54 kg)
220–230 (CE)| 3125–3416| 14.2–14.8| CEE 7/7 Schuko| 119 lbs. (54 kg)
230–240 (CE)| 2925–3185| 12.7–13.3| BS-1363| 119 lbs. (54 kg)

The shaded areas contain electrical information for International models only.

• NEma 5-20P for Canada.
  † Not available in Canada.
  Dimensions — GR2S Models

Model| Width (A)| Depth (B)| Height (C)| Heated Shelf Width (D)| Heated Shelf Depth (E)| Footprint Width (F)| Footprint Depth (G)
---|---|---|---|---|---|---|---
GR2S-24‡| 30-1/4″ (768 mm)| 27″ (686 mm)| 4″ (101 mm)| 23-3/4″ (603 mm)| 21-3/4″ (552 mm)| 22-1/2″ (572 mm)| 20-1/2″ (521 mm)
GR2S-30‡| 36-1/4″ (921 mm)| 27″ (686 mm)| 4″ (101 mm)| 29-3/4″ (756 mm)| 21-3/4″ (552 mm)| 28-1/2″ (724 mm)| 20-1/2″ (521 mm)
GR2S-36‡| 42-1/4″ (1073 mm)| 27″ (686 mm)| 4″ (101 mm)| 35-3/4″ (908 mm)| 21-3/4″ (552 mm)| 34-1/2″ (876 mm)| 20-1/2″ (521 mm)
GR2S-42| 48-1/4″ (1226 mm)| 27″ (686 mm)| 7″ (178 mm)| 41-3/4″ (1060 mm)| 21-3/4″ (552 mm)| 40-1/2″ (1029 mm)| 20-1/2″ (521 mm)
GR2S-48| 54-1/4″ (1378 mm)| 27″ (686 mm)| 7″ (178 mm)| 47-3/4″ (1213 mm)| 21-3/4″ (552 mm)| 46-1/2″ (1181 mm)| 20-1/2″ (521 mm)
GR2S-54| 60-1/4″ (1530 mm)| 27″ (686 mm)| 7″ (178 mm)| 53-3/4″ (1365 mm)| 21-3/4″ (552 mm)| 52-1/2″ (1334 mm)| 20-1/2″ (521 mm)
GR2S-60| 66-1/4″ (1683 mm)| 27″ (686 mm)| 7″ (178 mm)| 59-3/4″ (1518 mm)| 21-3/4″ (552 mm)| 58-1/2″ (1486 mm)| 20-1/2″ (521 mm)
GR2S-66| 72-1/4″ (1835 mm)| 27″ (686 mm)| 7″ (178 mm)| 65-3/4″ (1670 mm)| 21-3/4″ (552 mm)| 64-1/2″ (1638 mm)| 20-1/2″ (521 mm)
GR2S-72| 78-1/4″ (1988 mm)| 27″ (686 mm)| 7″ (178 mm)| 71-3/4″ (1822 mm)| 21-3/4″ (552 mm)| 70-1/2″ (1791 mm)| 20-1/2″ (521 mm)

‡ add 3″ (76 mm) to Height (C) to units with 4″ (102 mm) Legs.

Dimensions — GR2BW Models

**Model| Width (A)| Depth (B)| Height (C)| Heated Shelf Width (D)| Heated Shelf Depth (E)| Footprint Width (F)| Footprint Depth (G)**
---|---|---|---|---|---|---|---
GR2BW-24‡| 30-1/4″ (768 mm)| 27″ (686 mm)| 19″ (483 mm)| 23-3/4″ (603 mm)| 21-3/4″ (552 mm)| 22-1/2″ (572 mm)| 20-1/2″ (521 mm)
GR2BW-30‡| 36-1/4″ (921 mm)| 27″ (686 mm)| 19″ (483 mm)| 29-3/4″ (756 mm)| 21-3/4″ (552 mm)| 28-1/2″ (724 mm)| 20-1/2″ (521 mm)
GR2BW-36‡| 42-1/4″ (1073 mm)| 27″ (686 mm)| 19″ (483 mm)| 35-3/4″ (908 mm)| 21-3/4″ (552 mm)| 34-1/2″ (876 mm)| 20-1/2″ (521 mm)
GR2BW-42| 48-1/4″ (1226 mm)| 27″ (686 mm)| 22″ (559 mm)| 41-3/4″ (1060 mm)| 21-3/4″ (552 mm)| 40-1/2″ (1029 mm)| 20-1/2″ (521 mm)
GR2BW-48| 54-1/4″ (1378 mm)| 27″ (686 mm)| 22″ (559 mm)| 47-3/4″ (1213 mm)| 21-3/4″ (552 mm)| 46-1/2″ (1181 mm)| 20-1/2″ (521 mm)
GR2BW-54| 60-1/4″ (1530 mm)| 27″ (686 mm)| 22″ (559 mm)| 53-3/4″ (1365 mm)| 21-3/4″ (552 mm)| 52-1/2″ (1334 mm)| 20-1/2″ (521 mm)
GR2BW-60| 66-1/4″ (1683 mm)| 27″ (686 mm)| 22″ (559 mm)| 59-3/4″ (1518 mm)| 21-3/4″ (552 mm)| 58-1/2″ (1486 mm)| 20-1/2″ (521 mm)
GR2BW-66| 72-1/4″ (1835 mm)| 27″ (686 mm)| 22″ (559 mm)| 65-3/4″ (1670 mm)| 21-3/4″ (552 mm)| 64-1/2″ (1638 mm)| 20-1/2″ (521 mm)
GR2BW-72| 78-1/4″ (1988 mm)| 27″ (686 mm)| 22″ (559 mm)| 71-3/4″ (1822 mm)| 21-3/4″ (552 mm)| 70-1/2″ (1791 mm)| 20-1/2″ (521 mm)

‡ add 3″ (76 mm) to Height (C) to units with 4″ (102 mm) Legs.

Maximum Pan Capacities
GR2BW-24 ……………………………………1 Full Size Sheet Pan
GR2BW-30 and -36 …………………………2 Full Size Sheet Pans
GR2BW-42 and -48 …………………………3 Full Size Sheet Pans
GR2BW-54 and -60 …………………………4 Full Size Sheet Pans
GR2BW-66 and -72 …………………………5 Full Size Sheet Pans
NOTE: A full size sheet pan is 18″W x 26″D (457 x 660 mm).

INSTALLATION

General
Glo-Ray® Designer Heated Shelves and Buffet Warmers are shipped with most components pre-assembled. Care should be taken when unpacking shipping carton to avoid damage to unit and components enclosed.
WARNING
ELECTRIC SHOCK HAzARD: unit is not weatherproof. Locate unit indoors where the ambient air temperature is a minimum of 70°F (21°C).
FIRE HAzARD: Locate unit a minimum of 2″ (51 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
CAUTION
Locate unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.
The National Sanitation Foundation (NSF) requires that units over 36″ (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above the installation surface. If unit cannot be sealed at the point of use, 4″ (102 mm) legs are included to allow for proper cleaning access below unit.

1. Remove the unit from the box.
   NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the ImPORTaNT OWNER INFORmaTION section for details.

2. Remove tape and protective packaging from all surfaces of unit.

3. Place the unit in the desired location. Two people are required for this step.
   • Locate the unit in an area where the ambient air temperature is constant and a minimum of 70°F (21°C). avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods and air conditioning ducts).
   • make sure the unit is at the proper counter height in an area convenient for use.
   • make sure the countertop is level and strong enough to support the weight of the unit and food product.

Installing the Sneeze Guard (GR2BW only)
GR2BW models have sneeze guards that shield the food while allowing easy access to the food product. Use the following procedure to install a sneeze guard on each side of a unit.
NOTE: Remove protective paper from plastic surfaces before mounting sneeze guards.

1. Position the edge of the sneeze guard with pre-drilled holes into the slotted channel on the unit.
2. align the holes in the sneeze guard with the holes in the channel.
3. Install each thumbscrew from underneath the slotted channel, through the sneeze guard, and into the cap nut on top of the slotted channel. While holding the cap nuts, tighten each thumbscrew until snug—do not over-tighten.

General
Use the following procedures to operate Glo-Ray Designer Heated Shelves and Buffet Warmers.
WARNING
Read all safety messages in the IMPORTANT SAFETy INFORMATION section before operating this equipment.
CAUTION
BuRN HAzARD: Some exterior surfaces on unit will get hot. use caution when touching these areas.
Startup

1. Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICaTIONS section for details.

GR2S Model

1. move the Power ON/OFF (I/O) switch to the ON (I) position.
   The Indicator Light will light up when the unit is energized.

2. Turn the BaSE heat control to the desired setting between LOW and HIGH.

3. allow the unit 15–20 minutes to reach operating temperature.

GR2BW Models

1. move the Power ON/OFF (I/O) switch to the ON (I) position.
   • The Indicator Light will light up.
   • The overhead heating element and display lights will energize.

2. Turn the BaSE heat control to the desired setting between LOW and HIGH.

3. If equipped, turn the TOP HEaT CONTROL to the desired setting.

4. allow unit 15-20 minutes to reach operating temperature.

Shutdown

1. move the Power ON/OFF (I/O) toggle switch to the OFF (O) position.
   • GR2S models: The heated base will shut off.
   • GR2BW models: The heated base, overhead heating element, and overhead display lights will shut off.

MAINTENANCE

General
Hatco Glo-Ray® Designer Heated Shelves and Buffet Warmers are designed for maximum durability and performance, with minimum maintenance.
WARNING
ELECTRIC SHOCK HAzARD:

• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Do not clean unit when it is energized or hot.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-5580607 or 414-671-6350; fax 800-690-2966; or International fax 414-671-3976.
Cleaning
To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.
NOTICE
use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.
Do not steam clean or use excessive water on unit.
This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
Submerging or saturating unit with water will damage unit and void product warranty.
IMPORTANT — DO NOT use paper towel or glass cleaner to clean plastic surfaces. Paper towel and glass cleaner may scratch the material. Wipe off plastic surfaces using a soft, clean, and damp cloth.

1. Turn off the unit, unplug the power cord, and allow the unit to cool.
2. Remove and wash all food pans.
3. Wipe down all exterior and interior surfaces using a nonabrasive, damp cloth. a non-abrasive cleaner may be used for difficult stains. Hard to reach areas should be cleaned using small brush and mild soap.
4. For GR2BW models, clean the plastic sneeze guards and side panels (if equipped) using a mild, soapy water solution and a non-abrasive, damp cloth. NOTICE: DO NOT use paper towel or glass cleaner.
5. Wipe dry the entire unit using a non-abrasive, dry cloth.

Replacing Display Light Bulbs
(GR2BW Models only)

WARNING
use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food holding areas. Breakage of light bulbs not specially coated could result in personal injury and/or food contamination.
The display lights are incandescent light bulbs that illuminate the warming area. Each bulb has a special coating to guard against injury and food contamination in the event of breakage.

1. Turn off the unit, unplug the power cord, and allow the unit to cool.
2. Unscrew the light bulb from the unit and replace it with a new, specially-coated incandescent light bulb.

NOTE: Hatco shatter-resistant incandescent bulbs meet NSF standards for food holding and display areas. For 100, 120, 120/208, and 120/240 volt applications, use Hatco P/N 02.30.43.00. For 220, 240, 220–230, and 230–240 volt applications, use Hatco P/N 02.30.058.00.
NOTE: Shatter-resistant halogen bulbs are available in place of the standard incandescent bulbs. For 100, 120, 120/208, and 120/240 volt applications, use Hatco P/N 02.30.081.00. For 220, 240, 220–230, and 230–240 volt applications, use Hatco P/N 02.30.082.00.
WARNING
ELECTRIC SHOCK HAzARD: use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

TROuBLESHOOTING GuIDE

WARNING
This unit must be serviced by trained and qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
WARNING
ELECTRIC SHOCK HAzARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

control to a higher setting.
Heating element(s) not working.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
Temperature control not working properly.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
Excessive air movement around unit.| Restrict or redirect air movement (i.e., air conditioning duct or exhaust fan) away from unit.
Unit connected to incorrect power supply.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
Unit too hot.| Temperature control set too high.| Adjust Temperature control to a lower setting.
Temperature control not working properly.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
Unit connected to incorrect power supply.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
No heat, but light works.| Temperature control set too low.| Adjust Temperature control to a higher setting.
Heating element(s) not working.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
Temperature control not working properly.| Contact an Authorized Hatco Service Agent or Hatco for assistance.
No heat and no light.| Power turned OFF.| Move Power ON/OFF (I/O) switch to the ON (I) position.
Circuit breaker tripped.| Reset circuit breaker. If circuit breaker continues to trip, contact Authorized Service Agent or Hatco for assistance.

OPTIONS AND ACCESSORIES

4″ (102 mm) Designer Legs
4″ (102 mm) Designer legs are available as accessories for GR2S and GR2BW models. Designer legs come standard on models 42” or wider. To install the legs:

1. Carefully lay the unit upside down on cardboard.
2. Install the four legs. at each corner of the unit:
   a. Line up the hole in the middle of the 3″ (76 mm) leg extension with the screw hole in the bottom of the unit.
   b. Position the washer in the recessed area of the rubber foot and place the rubber foot on top of the leg extension.
   c. make sure all are aligned and place a screw through the washer/hole in the recessed side of the rubber foot, through the leg extension, and into the hole in the bottom
   of the unit. Tighten securely.
   d. after all the legs are secure, return the unit to its upright position.

Top Heat Control
an optional top heat control is available for models GR2BW-24 through GR2BW-60. a top heat infinite control allows the operator to manually adjust the upper heat output from full wattage down to any desired level. a top heat control is not retrofittable.
14″ (356 mm) Sneeze Guards
Optional 14″ (356 mm) sneeze guards are available for GR2BW models instead of the standard 7-1/2″ (191 mm) sneeze guards.
Side Panels
Clear plastic side panels are available as an option for all GR2BW models. Use the following procedure to install each side panel (see “Installing the Side Panels” Figure below). Side Panels are not retrofittable.

1. Insert the top of the side panel into the upper bracket.
2. Slide the bottom of the side panel into the channel of the lower bracket.

LIMITED WARRANTY

1. PRODuCT WARRANTY
Hatco warrants the products that it manufactures (the “Products”) to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco’s written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product’s purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:
a) One (1) year Parts and Labor PLuS One (1) Additional year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HWB Series (metal sheathed)
b) One (1) year Parts and Labor PLuS Four (4) years Parts-Only Warranty on pro-rated terms that Hatco will explain at Buyer’s request:
3CS and FR Tanks
c) One (1) year Parts and Labor PLuS Nine (9) years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
d) Ninety (90) Day Parts-Only Warranty:
Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR a PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WaRRaNTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely, at Hatco’s option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatcoauthorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or australia, in which case Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, “refurbished” means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer’s sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INaBILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING a COMMPONENT OF ANY OTHER PRODUCT OR GOODS.

HATCO AUTHORIZED PARTS DISTRIBUTORS

ALABAMA
Jones mcLeod appl. Svc. Birmingham
205-251-0159
ARIZONA
Service Solutions Group Phoenix
602-234-2443
Byassee Equipment Co. Phoenix
602-252-0402
CALIFORNIA
Industrial Electric Commercial Parts & Service, Inc. Huntington Beach
714-379-7100
Chapman appl. Service San Diego
619-298-7106
P & D appliance Commercial Parts & Service, Inc. S. San Francisco
650-635-1900
COLORADO
Hawkins Commercial appliance Englewood
303-781-5548
FLORIDA Whaley Foodservice Repair Jacksonville
904-725-7800
3Wire Nass Service Co., Inc. Orlando
407-425-2681
B.G.S.I. Pompano Beach
954-971-0456
Comm. appliance Service Tampa
813-663-0313
GEORGIA
TWC Services mableton
770-438-9797
Heritage Service Group Norcross
866-388-9837
Southeastern Rest. Svc. Norcross
770-446-6177
HAWAII Burney’s Comm. Service, Inc. Honolulu
808-848-1466
Food Equip Parts & Service Honolulu
808-847-4871
ILLINOIS
Parts Town Lombard
708-865-7278
Eichenauer Elec. Service Decatur
217-429-4229
midwest Elec. appl. Service Elmhurst
630-279-8000
Cone’s Repair Service moline
309-797-5323| INDIANA
GCS Service Indianapolis
317-545-9655
IOWA
Electric motor Service Co. Davenport
319-323-1823
Goodwin Tucker Group Des moines
515-262-9308
KENTUCKY
Service Solutions Group Lexington
859-254-8854
Service Solutions Group Louisville
502-451-5411
LOUISIANA
Chandlers Parts & Service Baton Rouge
225-272-6620
MARYLAND
Electric motor Service Baltimore
410-467-8080
GCS Service Silver Spring
301-585-7550
MASSACHUSETTS
ace Service Co., Inc. Needham
781-449-4220
MICHIGAN
Bildons appliance Service Detroit
248-478-3320
Commercial Kitchen Service Bay City
517-893-4561
midwest Food Equip. Service Grandville
616-261-2000
MINNESOTA
GCS Service Plymouth
800-345-4221
MISSOURI
General Parts Kansas City
816-421-5400
Commercial Kitchen Services St. Louis
314-890-0700
Kaemmerlen Parts & Service St. Louis
314-535-2222
NEBRASKA
anderson Electric Omaha
402-341-1414
---|---
NEVADA
Burney’s Commercial Las Vegas
702-736-0006
Hi. Tech Commercial Service N. Las Vegas
702-649-4616
NEW JERSEY
Jay Hill Repair Fairfield
973-575-9145
Service Plus Flanders
973-691-6300
NEW YORK
acme american Repairs, Inc. Brooklyn
718-456-6544
alpro Service Co. Brooklyn
718-386-2515
appliance Installation Buffalo
716-884-7425
Duffy’s Equipment Services, Inc. Buffalo
800-836-1014
3Wire Northern Plattsburgh
800-634-5005
Duffy’s Equipment Services, Inc. Sauquoit
800-836-1014
J.B. Brady, Inc. Syracuse
315-422-9271
NORTH CAROLINA
authorized appliance Charlotte
704-377-4501
OHIO
akron/Canton Comm. Svc. Inc. akron
330-753-6635
Service Solutions Group Cincinnati
513-772-6600
Commercial Parts and Service Columbus
614-221-0057
Electrical appl. Repair Service Brooklyn Heights
216-459-8700
E. a. Wichman Co. Toledo
419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc. Oklahoma City
405-235-2184
Krueger, Inc. Oklahoma City
405-528-8883
OREGON
Ron’s Service, Inc. Portland
503-624-0890| PENNSYLVANIA
Elmer Schultz Services Philadelphia
215-627-5401
FaST Comm. appl. Service Philadelphia
215-288-4800
appliance Installation & Service Pittsburgh
412-809-0244
K & D Service Co. Harrisburg
717-236-9039
Electric Repair Co. Reading
610-376-5444
RHODE ISLAND
marshall Electric Co. Providence
401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair W. Columbia
803-791-4420
TENNESSEE
Camp Electric memphis
901-527-7543
TEXAS
GCS Service Fort Worth
800-433-1804
armstrong Repair Service Houston
713-666-7100
Cooking Equipment Specialist mesquite
888-866-9276
Refrigerated Specialist, Inc. mesquite
888-866-9276
Commercial Kitchen Repair Co. San antonio
210-735-2811
UTAH
La monica’s Rest. Equip. Service murray
801-263-3221
VIRGINIA
Daubers Norfolk
757-855-4097
Daubers Springfield
703-866-3600
WASHINGTON
3Wire Restaurant appliance Seattle
800-207-3146
WISCONSIN
a.S.C., Inc. madison
608-246-3160
a.S.C., Inc. milwaukee
414-543-6460

CANADA

ALBERTA
Key Food Equipment Service Edmonton
780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service Vancouver
604-433-4484
Key Food Equipment Service Victoria
250-920-4888
MANITOBA
air Rite, Inc. Winnipeg
204-895-2300| NEW BRUNSWICK
EmR Services, Ltd. moncton
506-855-4228
ONTARIO
R.G. Henderson Ltd. Toronto
416-422-5580
Choquette – CKS, Inc. Ottawa
613-739-8458
QUÉBEC
Choquette – CKS, Inc. montreal
514-722-2000
Choquette – CKS, Inc. Québec City
418-681-3944
---|---

Register your unit online!

www.hatcocorp.com

See IMPORTANT OWNER INFORMATION section for details.

HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
800-558-0607 414-671-6350
Parts and Service Fax800-690-2966
International Fax414-671-3976
partsandservice@hatcocorp.com
www.hatcocorp.com
P/N 07.04.274.00 Form No. GR2S2BWm-0511
Printed in U.S.a. may 2011

References

• Commercial Foodservice & Restaurant Equipment | Hatco

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>