boAt Immortal 1300 User Manual

Immortal 1300

User Manual

Walkthrough Video

Specifications

Buttons and Indicators

Troubleshooting FAQs

Poor Sound Quality

What to do if the sound is distorted/low volume/low bass/low quality?

1. Check if connected device does not have any equalizer settings applied or not. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.
2. Check if the device is in the range of Bluetooth (10m) and if there are any obstructions in between the headphone and the media device or not.
3. Check if the device has issues even after moving it closer to the connected device and removing any obstructions.
4. Check if the distortion or quality lowers at all volumes or only at high volumes.
5. Check the sound quality on different media players and different devices and if the distortion happens on all devices/media players or only on specific ones.
6. Check to see if the earcups have ear wax accumulated or not. If so, please clean it with cotton swab and mild alcohol, after doing so gently blow dry it from a distance.​

What to do if the volume of the headphone automatically changes?

1. Check if connected media device is having any equalizer settings applied or not. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.
2. Check if the issue is occurring on different media players and in different devices or only in a single device or media player.
3. Check if connected device does not have any equalizer settings applied.
4. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
5. Check if the buttons are not stuck between the control board and port. Use a tooth pick to pick out the button to bring it back to position.

​Connectivity

How to pair the device with Bluetooth?

boAt IM1300 can be paired with most of the Bluetooth devices like Smartphones, Tablets etc. etc. To pair your device with a phone, follow below steps:
1. Press and hold power button for 4 seconds, then release to turn on your headphone.

2. Once your headphone gets powered on, the boAt logo LED starts blinking for few seconds (link mode) followed by Blue & Red color (Pairing mode)

3.Once the device goes into pairing mode, open the Bluetooth manager of the media device, turn on the Bluetooth of the media device and search for ‘IM 1300’ and select the same.
4. Once paired and connected, boAt logo LED starts blinking in Blue colour three times followed by Red, Purple and Blue in cycle.

Note:

1. The headphones’ profile gets saved once connected successfully and thereafter it can automatically get connected to the media device whenever the Bluetooth is turned on and both the devices are placed close to each other.
2. Bluetooth mode gets stopped (by default) once the headphone gets connected via 2.4 GHz low latency USB Type-C dongle.

How to connect via dongle?

Type-C USB Dongle is stored inside the right Earcup.

1. Plug in the USB Type-C dongle into the USB Type-C port of the media device/smartphone. LED on the dongle blinks in RED colour.

2. Once the headphone is powered on, the boAt logo LED starts blinking for few seconds (Link Mode) followed by Blue & Red colour (Pairing Mode)

3. Once the headphone is connected via the dongle, the LED on the dongle would blink in red, purple and blue sequence in repeat and the headphone LED would blink in three times in purple colour and then red, purple and blue colour sequence.

4. The pairing gets established via Low Latency Mode.

Note: In case the PC or a laptop does not have a dedicated USB Type-C port, a converter might be required for the boAt USB type-C dongle to connect.

Other Functional Issues

What to do if the headphones are not turn ON or if one side earcup is not working?

1. Check to see if the device has been properly charged first till the red light turns off from steady.
2. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.
3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.
4. Check if the earcups are inserted well into our ear canal and the volume is not at zero level.
5. Check if the cables are twisted/tangled, if so, untangle them to regain working condition.

What to do if the in-built controls of the device are not working?

1. Check if the touch controls are working or not while connected to another media device.
2. Check by forgetting the headphone in the Bluetooth settings of the media device and re-pair the headphone again with the media device.
3. Check if the media player being used for music supports such controls present in the headphone.
4. Check if the controls do not function on call or other media players or not.
5. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.​

What to do if dongle is not getting paired?

1. Try restarting the headset and mobile device
2. Try enabling OTG from your settings
3. If the problem still persists follow below steps:
4. Connect the dongle to your smartphone
5. Press MFB/power button for 2 seconds your dongle will be paired.

Microphone Functionality

Does IM1300 have a dedicated microphone?
Yes, IM1300 headphones do have mic perfect for calls and recording.

Are there Microphone Customization options available?
Yes. Options like Volume Control, Sample Rate, Xear SingFX and Noise Reduction are available for microphone customization.​

Can I detach the microphone?
Yes, it has dual microphone. One detachable and one passive on earcups.

What to do if the microphone of the headphone is not working?

1. Check to see the microphone is not being blocked.
2. Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.
3. Check if the microphone was not exposed to any hazards like direct sunlight or fire.
4. Check if the microphone was not exposed to water above the resistance or dipped in any liquid.
5. Check if the mic hole is not clogged with dirt of sweat. If so, use cotton swab or toothpick to clean out the port holes or a dryer to dry out any water that maybe collected.

General FAQs

Technology

What are the connectivity options?
Immortal 1300 is designed for PC gaming and thus comes with only a USB connectivity option.

How powerful is IM1300?
Immortal 1300 comes with 7.1 Channel Virtual Surround Audio and 50mm Drivers that makes them perfect for high-end audio gaming requirements.

Does IM1300 have Noise cancellation facility?
Yes but not too much. It reduces the noise 50-60%.

Does IM1300 come with ENx Technology?
Yes. IM1300 is made to deliver crystal clear in-game audio communication with its ENx Technology.

Device Controls

How to quick start Immortal IM1300?

1. Plug you headset into computer’s USB SLOT (Any 2.0/ 3.0)
2. Adjust the volume before listening.
3. Adjust the microphone direction.

Is the speaker customization option available in IM1300?
Yes. Options like Volume Control, Sample Rate, Equalizer, Environment Effects, 7.1 Virtual Speaker Shifter, Xear SingFX, Xear Surround Max are available for Speaker Customization.

How do I factory Reset my headphones?

1. Clear paired device list by pressing “Power/MFB + Volume down” for 4 seconds
   Plug in the USB charging state

2. Press MFB/Power + Mute button for 1 second

Restart the device

How can I switch channel from 3D to Stereo and vice-versa?
Double Tap Mute to toggle between 3D and Stereo sound.

Does it have RGB Lights?
Yes, Immortal 1300 comes with Real RGB LEDs effects on ear-cups.

Can we use it in mobile with the help of a USB connector?
It is a USB gaming headphone designed exclusively for PC.

​Are they compatible with mobile phones also?
No. boAt Immortal IM-1300 is a USB gaming headphone designed exclusively for PC.

​Can these be used in Android mobiles?
No. boAt Immortal IM-1300 is a USB gaming headphone designed exclusively for PC.

​​Are they good for longer usage?
Yes, the Immortal 1300 is perfect for long gaming hours. Its ultra-soft foam’s improved density greatly reduces the headset’s clamping force.

Can I charge my earphones with a mobile charger?
Yes, Immortal 1300 supports Type-C charging. If your mobile charger comes with Type-C charging support then you can easily use the same to charge your device.

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