M2M SERVICES MQ03-LTE-M-FIRE Cellular Communicator with Dial Capture Interface User Manual

M2M SERVICES MQ03-LTE-M-FIRE Cellular Communicator with Dial Capture

Interface

About this document
This document was developed and wholly owned by M2M Services. It is intended to assist trained personnel with the installation of MQ03-LTE-M-FIRE. M2M Services reserves the right to modify and revise this manual without notice.
Agency Listings and Approvals
These listings and approvals apply only to the module specified in this document. In some cases, the listing may be in process.
FCC Statement
This equipment complies with FCC rules Part 15, FCC registration No. XMR201707BG96 and operation is subject to the following conditions:

• This device may not cause harmful interference, and
• This device must accept any interference received.
  ETL No. 5013005, conforms to the following UL standards: UL 864 – Control Units and Accessories for Fire Alarm Systems UL 1610 – Central-Station Burglar Alarm Units
  CAL FIRE OSFM BML No. 7300-2329:0500

Limited Liability
The user agrees that despite the Device could reduce the risk of fire, theft, burglary or other dangers, it does not guarantee against such events. M2M Services will not take any responsibility regarding personal, property or revenue loss while using the Device. M2M Services responsibility according to local laws does not exceed the value of the purchased system. M2M Services is not affiliated with GSM operators providing cellular services, therefore is not responsible for network services, coverage or its operation.
Manufacturer Warranty
The Device carries a non-transferable hardware limited warranty by the manufacturer M2M Services. This warranty does not cover any postal or labor costs for the removal and reinstallation of the Device. This warranty does not cover any subscriber agreements or failure of services provided under the terms of such subscriber agreements, or failure of cellular, GPRS, LAN or other related networks functions and services. The warranty does not apply to any Device that has been modified or used in a manner contrary to its intended purpose and does not cover damage to the Device caused by installation or removal of the Device or any of its components. This warranty is voided if the Device has been damaged by improper maintenance, SIM card removal, accident or unreasonable use, negligence, acts of God, neglect, improper service or other causes not arising out of defect in materials or construction. This warranty does not cover the elimination of externally generated static or noise, or the correction of antenna problems or weak signal reception, damage to software, accessories or alarm system external components, cosmetic damage or damage due to negligence, misuse, abuse, failure to follow operating instructions, accidental spills or customer applied cleaners, damage due to environmental causes such as floods, airborne fallout, chemicals, salt, hail, windstorms, moisture, lightning or extreme temperatures, damage due to fire, theft, loss or vandalism, damage due to improper storage and connection to equipment of another manufacturer, modification of existing equipment, faulty installation or short circuit. In no event will M2M Services be liable for any incidental, special or consequential damages (including loss of profits), and the Client shall have no claim against M2M Services for termination of contracts, indemnification, compensation for loss of customers, loss of profits, prospective profits, distribution rights, market share, goodwill, investments made or any similar losses that may result from any faults in the operation of the Device and the services provided by M2M Services.
Safety Instructions
This unit must be checked by a qualified technician once a year. LTE CAT M1 communicator MQ03-LTE-M-FIRE (the Device) contains a radio transceiver operating in LTE CAT M1 bands. Do not use the Device with medical devices, or where it can interfere with other devices and cause any potential danger. Do not expose the Device to high humidity, chemical environment or mechanical impacts. Do not use the Device in a hazardous environment. Don’t store or install the Device in overheated, dusty, wet or overcooled places. The Device is mounted in limited access areas. Any system repairs must be done only by qualified, safety aware personnel. Don’t disassemble or refit the Device. Do not attempt to personally repair it. Mains power must be disconnected before any installation or tuning work starts. The device installation or maintenance must not be done during stormy conditions. The device must be powered by DC 12-29V, 200mA power supply. Blown fuses or any other components of the Device must not be replaced by the user. Keep the Device dry. Any liquid, i.e. rain, moisture, may destroy or damage the inside circuitry. Handle carefully. Don’t vibrate or shake it violently.
Please read the user manual carefully before installation and operation of the Device. Otherwise, it may not work properly or be destroyed.
Technical Support
For support in the USA and Canada, contact M2M Services Technical Support at: Telephone: 1-800-403-7029
Email: support@m2mservices.com Website: support.m2mservices.com
Product Description
The MQ03-LTE-M-FIRE is a digital cellular communicator with a dial capture interface. It represents the latest communication technology for the security industry. The new LTE CAT M1 connectivity brings better indoor signal penetration and greater stability. The communicator is equipped with dual-SIM sand supports multiple cellular networks.
This communication solution is a complete communication platform for data transfer from alarm systems at remote sites to Central Monitoring Stations (CMS). The platform allows bi-directional data transmission by using LTE CAT M1 networks and/or LAN.

Main Features

•  Universal Panel Compatibility – Dial capture interface supporting Contact ID and SIA;
• Exceptional Redundancy – Dual-SIM, supporting AT&T and Verizon LTE CAT M1 networks;
•  Connection monitoring – default 5 min polling of the cellular connection.
•  High reliability due to multiple transmission channels (LTE CAT M1/LAN) and redundant servers;
•  Web-based software and smartphone app;
• End-user smartphone app – supports push notifications.|

Specifications

Supply Voltage :  +12 to +29 VDC
Consumption    :       -Standby 50 mA; Peak 200mA
Frequency         :      LTE Cat M1 700/850/1700/1900/2100 MHz
GSM Providers   :       AT&T, Verizon, or other available networks
Dimensions   :         2.48”x3.54”x1.26”
Weight          :                 2.56 oz without antenna
Environmental :                 Operating temperature: 0°C to 49°C (32°F to 120°F) Humidity: 0 to 85% relative humidity, non-condensing

Wiring and Mounting

Control Panel
MQ03-LTE-M-FIRE Communicator (Front-side view)
Installation Wiring Diagram
Note:
IN1, IN2, IN3, IN4, OUT1, OUT2, LAN – Not connected.
Wiring the Communicator
WARNINGS:

• Recommended location and wiring methods must be in accordance with the National Electrical code, ANSI/NFPA 70.
• Installation must be in accordance with the National Fire Alarm and Signaling Code, NFPA 72.
• The communicator must be connected to a UL Listed compatible panel with power limited circuits.
• The communicator must be powered by a regulated UL Listed UOJZ, UTOU, NBSX control panel or power supply.
• The wiring should be done only when the panel is powered down.
• For Dry/Indoor use only.
  The terminal strips can accommodate solid or stranded wire sizes from 14 to 22 AWG.
  (+)        Connect this terminal to AUX + of the panel. (-)         Connect this terminal to the AUX – (GND) of the panel.
  Primary Dialer  RING      Connect this terminal to the RING of the panel.
  TIP          Connect this terminal to the TIP of the panel.
  Backup Dialer RING2    Connect this terminal to the RING2 of the panel
  TIP2        Connect this terminal to the TIP2 of the panel.
  It is strongly recommended that both Telco lines are wired to the communicator.

Mounting the Communicator
This communicator comes fully assembled with all the components mounted except the external antenna. The device comes with a standard 3 ft external antenna. The communicator must be installed within the Altronix BC300R metal enclosure or as an option any other UL Listed (UOXX, NITW or CYIV) metal enclosure. All the wiring must be routed through a conduit. This enclosure shall have ample knockouts accommodating either ¾” or 1” conduits for convenient access. The MQ03-LTE-M-FIRE must be attached securely to the metal plank provided with the device, which in turn installed inside of the enclosure. The antenna must be installed on top of the enclosure, removing one of the knockouts, as per the installation instructions listed below in this chapter.
There are nine steps in installing MQ03-LTE-M-FIRE properly. In the following steps you will use the communicator and the RControl Admin application to determine the signal strength to find a suitable mounting location.

1. For UL installations, the communicator must be mechanically secured to a UL Listed enclosure such as a UL Listed junction box. Use the communicator box as a template and mark the holes on the mounting surface. Pre-start the mounting screws
   (not supplied) for these two holes. Slide the box onto these screws and tighten the screws.

2. Connect the antenna to the communicator.
   The antenna is supplied with an SMA connector, that allows easy connection to the communicator. The body of the antenna has a magnet in the bottom and can be attached to the wall of the metal alarm panel box or use double-sided adhesive tape to securely attach the antenna to the box. The antenna should be positioned perpendicular to the ground, either right side up or upside down. Try to keep the antenna away from sources of RF interference or where metal objects can shield it or otherwise block the cellular radio RF signal.

WARNING:
The internal antenna used with this product must be installed to provide a separation distance of at least 7.8 in (20cm) from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedure.
NOTE:
Antenna problems are rare unless the premises are in an area with poor network coverage, in a building below ground, or in a metal structure. If you require an antenna with a longer cable, please contact your M2M Services representative. Do not use the unit with a damaged antenna. Have your antenna replaced immediately. Use only a manufacturer approved antenna. Non-approved antennas or modifications could impair service quality, damage the device and violate FCC regulations.

1. Connect the communicator to the alarm panel. Refer to the wiring diagram provided in the previous section.

2.  Power up the panel.

3. The communicator LED indicator will turn on and start blinking. The steady light will indicate a good connection. The LED has the following states:
   LED Status – Indication – Action

   • The LED is Off – The unit is not connected to the panel. – Verify the wiring, refer to the wiring diagram.
   •  The LED is Off – The power from the panel is out. – Measure the AUX output of the panel.
   •  The LED is Off – The unit is damaged. – Replace the unit.
   •  Slow flashing – Trying to establish connection./There is no signal available. – Reposition the antenna.
   •  Constantly On, blinking every 5sec – Connection established at low signal level. – Reposition the antenna.
   • Constantly On – Connection established at good signal.
   •  Fast flashing – Transferring data

4.  Download the R Control Admin mobile application on your Android or iOS device.

5. Login with the end user credentials provided in this manual.ؔ
   For more details follow the M2M Smartphone Application instructions at http://support.m2mservices.com/mobile-app/

6.  If the signal is low, reposition the antenna and try again to find a better signal.

7. Once the installation and wiring is complete, proceed with the programming of the panel (next section).

Programming
Out of the box, the communicator is ready to use and does not require additional programming. You need to program the control panel to work with MQ03-LTE-M-FIRE.
Programming the Control Panel
For programming information, please refer to the control panel’s installation guide. Ensure the following programming is done:

• Enable the PSTN dialer of the panel
•  Select DTMF mode (tone dialing)
• Select Contact ID or SIA communication format
• Enter a telephone number for dialing (you can use any number, e.g. 999999)
• Enter a 4-digit account number
  Programming guides for popular alarm panels are available at http://support.m2mservices.com/panel- programming/

Trouble shooting

If you have issues receiving the events:

1. 1. Verify the RING/TIP connection

   • Make sure the RING/TIP terminals of the device are connected to Telco terminals of the panel, not R-1/T-1 terminals.
2. Try the following additional settings of the panel:

  * Disable “Wait for Dial Tone” option
  * Use “A” instead of “0” in the account number
  *  If there is more than one phone number entered, configure an account number for each.

References

• Panel Programming
• Panel Programming
• Panel Programming
• Universal Alarm Communicators, Connectivity and Interactive Services

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