Software s 8×8 Frontdesk Receptionists Call Management Software User Guide
- June 4, 2024
- Software s
Table of Contents
8×8 Frontdesk Receptionists Call Management Software
88 Second Guide
Frontdesk
Call Panel
Up to 6 incoming calls can appear in the call panel at any time. Select the
green phone icon on a call card to answer the call.
Active Call Panel
Once a call has been answered, it appears in the Active Call Panel. You can
use the controls on the call card to Mute, End Call, or place the call on Hold
respectively. Select the dotted icon to access the keypad to dial another
number.
Away from desk
Switch on the Away from desk toggle to stop taking calls in Frontdesk and
redirect them to either a Ring Group or Call Queue.
Contact Directory
Below the Active Call Panel is the Call Directory. Select a contact while on a
call to activate transfer options. From left to right the icons allows you to
Call the contact, Transfer the active call to the contact, transfer the call
to the contact’s voicemail, and message the contact. Use the Search bar to
find a specific contact.
Settings
Select Settings > Frontdesk to switch on/off Display Greetings, Hide Greeting
when call is active, and Filter contacts by Site.
For more support, visit the 8×8 University Free Online Training website: https://www.8×8.c om/ univ ersity/free -online-tra ining