TurtleBeach Recon Air For PlayStation Headset Instruction Guide

TurtleBeach Recon Air For PlayStation Headset

Instruction Guide

PACKAGE CONTENTS

1. Recon Air Wireless Chat Communicator  (A)
2. Recon Air Mini Wireless Transmitter  (B)
3. Eartips (S/M/L)  (C)
4. USB-C Charging Cable  (D)

FEATURE & CONTROLS

Headset

1. **Power Button***
   • Hold for 2 seconds – Power ON
   • After powering on, double-press – Pair To Mobile Device
   • Hold for 4 seconds – Power OFF
2. Pairing LED Indicator – Headset
   • See LED Behaviors
3. Mic Mute
   • When ON, press to mute/unmute mic
4. Chat Volume Up/Down
5. Connection Status LED – Transmitter
   • See LED Behaviors

***** When headset is ON, the Power Button functions as the Multi-Function Button.

Headset – Back

1. USB-C Charging Port

Mini Wireless Transmitter

1. Connection Status LED

LED BEHAVIORS

HEADSET LED

On the side of the headset itself, there is an LED; this will indicate the headset’s pairing and updating status, as well as the battery status.

*” Paired” Indication dims 10 seconds after successful pair.

TRANSMITTER LED

The transmitter itself also has an LED to indicate the pairing and mute status of the headset

***** Pairing Indication dims 5 seconds after successful pair.

CHARGING

The Recon Air gives you  10 hours  of rechargeable battery life. After 10 hours of use, the headset will need to be charged before it can be used again.

Make sure to charge the headset regularly, and to charge the headset fully before storing it.

PLAYSTATION SETUP

Your Recon Air can pair to its transmitter and a mobile device simultaneously, but you will only hear audio from either the console or the mobile device at a given time.

When a headset is paired to both the transmitter and a Bluetooth device and is being used with the console for chat audio, the headset will consider the console the audio source.  During normal gameplay, you will not hear the Bluetooth audio at all.  If, however, a Bluetooth call is made, the headset will switch the audio source from the console to the Bluetooth device. During a Bluetooth call, you will not hear the console audio at all.  When that call ends, the headset will switch the audio source back to the console, and you will then hear the chat audio from the console again.

1. Connect the mini transmitter to a USB port on the console.  If you are using a PS5 , we recommend connecting the transmitter to the USB port on the  front of the PS5 console.

2. Press and hold the Power button on the headset to power the headset on. The headset and transmitter will automatically pair.

3. Go to  Settings >> Sound >> Audio Output

• Set  Recon Air as your  Output Device
• Set  Volume Control (headphones)  to  Maximum
• Set  Output to Headphones  to  Chat Audio

4. Go to  Settings >> Sound >> Microphone

• Set  Recon Air  as your  Input Device
• Use the  Adjust Mic Level  setting to adjust your microphone’s outbound volume, if desired.

PAIRING

Your Recon Air can pair to its transmitter and a mobile device simultaneously, but you will only hear audio from either the console or the mobile device at a given time.

When a headset is paired to both the transmitter and a Bluetooth device and is being used with the console for chat audio, the headset will consider the console the audio source.  During normal gameplay, you will not hear the Bluetooth audio at all.  If, however, a Bluetooth call is made, the headset will switch the audio source from the console to the Bluetooth device. During a Bluetooth call, you will not hear the console audio at all.  When that call ends, the headset will switch the audio source back to the console, and you will then hear the chat audio from the console again.

Follow these instructions to pair to your mobile device.
1. Power on the Recon Air headset, and then double-press the Multi-Function Button to put the headset into mobile pairing mode.

2. Locate the headset within your phone or tablet’s Bluetooth settings, and select the headset in that list to connect to it.

NOTE:  The headset and transmitter are paired out of the box. This is indicated by the solid blue LED on the transmitter. If your transmitter’s LED is blinking red and blue, please follow the steps below to pair your headset and transmitter.

1. Connect your mini wireless transmitter to an available USB port on the console. The LED on the transmitter will flash blue quickly.
2. Power on your Recon Air headset.
3. Put the Recon Air headset into transmitter pairing mode by pressing and holding the Multi-Function Button for 5 seconds.
4. Keep the headset and transmitter close together until the LED indicators are both solid blue, indicating a successful pairing.

ADDITIONAL FEATURES

MULTI-FUNCTION FEATURES

Your Recon Air can pair to its transmitter and a mobile device simultaneously, but you will only hear audio from either the console or the mobile device at a given time.

When a headset is paired to both the transmitter and a Bluetooth device and is being used with the console for chat audio, the headset will consider the console the audio source.  During normal gameplay, you will not hear the Bluetooth audio at all.  If, however, a Bluetooth call is made, the headset will switch the audio source from the console to the Bluetooth device. During a Bluetooth call, you will not hear the console audio at all.  When that call ends, the headset will switch the audio source back to the console, and you will then hear the chat audio from the console again.

When the headset is ON and paired to a mobile device the multi-function button on the headset will allow you to switch between your console chat and a Bluetooth phone call.

available)
Single Press (During Active/Answered Call)| End Call

EARTIP

The headset comes with three different sizes of eartip: Small, Medium, and Large.

EARTIP REMOVAL

To change the eartip, pull firmly to remove. Choose the eartip that fits best, align with the earbud, and stretch around the grill.

ADJUSTING THE EAR HOOK

The Recon Air may be worn on your right or left ear. Remove the ear hook to switch its direction.

Turtle Beach Audio Hub

The mobile version of the Turtle Beach Audio Hub can be used to update the firmware for your Recon Air For PlayStation headset.

To use the headset with the mobile version of the Audio Hub, please do the following.

PLEASE NOTE: Since the Recon Air can be used with either a Bluetooth connection or a console connection at a time, please make sure that the headset is not paired to the transmitter before you attempt to update the firmware.

1. Make sure the headset and transmitter are not paired. The best way to do this would be to disconnect the transmitter from the controller, if it is plugged in.
2. Download the mobile version of the Turtle Beach Audio Hub, available  here.
   • PLEASE NOTE:  The Recon Air is  not compatible for use with the desktop version of the Turtle Beach Audio Hub. This headset can be used  only  with the mobile version of the Turtle Beach Audio Hub.
3. Pair the headset to your mobile device via Bluetooth, as indicated  here.
4. Once the headset and mobile device are paired via Bluetooth, open the Turtle Beach Audio Hub app.
5. On the first screen you see, there will be a “Get Connected” option. Tap this option, and wait for the app to connect with the headset.
6. Once the headset and app connect, you will see the Turtle Beach Audio Hub’s home page.
7. If a firmware update is available, you will see a message on the home page prompting you to perform that update.

HOME PAGE

If there are no available firmware updates, you will see the following home screen

The battery level will be visible at the top, under the model name. Below the image of the headset, you’ll see the version number for the Turtle Beach Audio Hub app, as well as the firmware version number for the headset itself. There will also be links to the Turtle Beach privacy policy and tech support team, as well as an option to send feedback. Below those options are links to the official Turtle Beach social media accounts.

Mobile Setup

Your Recon Air can pair to its transmitter and a mobile device simultaneously, but you will only hear audio from either the console or the mobile device at a given time.

When a headset is paired to both the transmitter and a Bluetooth device and is being used with the console for chat audio, the headset will consider the console the audio source.  During normal gameplay, you will not hear the Bluetooth audio at all.  If, however, a Bluetooth call is made, the headset will switch the audio source from the console to the Bluetooth device. During a Bluetooth call, you will not hear the console audio at all.  When that call ends, the headset will switch the audio source back to the console, and you will then hear the chat audio from the console again.

1. Power on the Recon Air headset, and then double-press the Multi-Function Button to put the headset into mobile pairing mode.

2. Locate the headset within your phone or tablet’s Bluetooth settings, and select the headset in that list to connect to it.

When the headset is ON and paired to a mobile device the multi-function button on the headset will allow you to switch between your console chat and a Bluetooth phone call. That button will also control the various mobile features the Recon Air provides, as detailed below.

(if available)
Press And Hold (3s) (During Active/Answered Call)| End Call

No Mic Audio

If you are having issues being heard in chat, please give the following steps a try.

1. Headset/Transmitter Are Paired/Mic Is Not Muted/No Bluetooth Calls Are Active

In order to transmit your outgoing mic audio to the chat, the headset and its transmitter need to be paired. You can verify whether the headset and transmitter are paired by looking at the LEDs on the headset and transmitter. If the LEDs on  both the headset and transmitter are  solid blue , the headset and transmitter are successfully paired.

• Please note: Following a successful pair, the “Paired” LED indication on the headset will stay lit for 10 seconds, and the “Paired” LED indication on the transmitter will stay lit for 5 seconds. Once this time elapses, those “Paired” LEDs will dim.

The Recon Air For PlayStation has a mic mute button on the headset itself. To use the mic for chat, the mic itself must be unmuted.

• In addition: Your Recon Air can pair to its transmitter and a mobile device simultaneously, but you will only hear audio from either the console or the mobile device at a given time.  If the headset is paired to the console and a Bluetooth-enabled device, and a Bluetooth call is active, the headset will switch the audio source to the Bluetooth device. If you usually use the headset with both a console and a Bluetooth device, make sure there are no active Bluetooth calls.

If the LEDs on the headset and transmitter light up solid after pairing, the mic is unmuted, and there are no Bluetooth calls active, but you cannot be heard in chat, please continue to Step 2.

2. The Settings Are Configured

If the headset and transmitter are paired, but you cannot be heard in chat, please check that the settings for the console and your game are configured for headset use.

1. Go to Settings >> Sound >> Microphone
2. Set  Recon Air  as your  Input Device
3. Go to the  Adjust Microphone Level  screen, and follow the **** on-screen calibration instructions.

Did the bar on the screen move when you followed those instructions?
If that bar did not move, please proceed to Step 3.
If it did, please continue with the game settings.

1. Then, make sure that the audio settings within the actual game are configured correctly. For some games, you will need to set the headset as the default input and output device. For other games, there are specific audio or chat settings that would affect your ability to hear or be heard in a voice chat.
2. Ensure that voice chat is  enabled , Push-To-Talk is  disabled , and that any  Recording Thresholds  are at the  minimum settings.

If the microphone still isn’t working even with those settings configured correctly, please continue to Step 3.

3. Bluetooth Test Call

If the console settings are configured properly, but the issue persists, the next step would be to test the headset with a different device.  *For this test, you will need to have access to a Bluetooth-compatible smartphone.

1. First, pair your headset with a Bluetooth-enabled smartphone. The full instructions for doing so are available  here , but essentially you will need to do the following:
2. Press and hold the power button on the headset to power the headset on.
3. Then, double-press the Multi-Function Button (same as power button) to put the headset into the mobile pairing mode.
4. Locate the headset within your device’s Bluetooth settings. Select the headset to connect to it.
5. When your headset is paired to that Bluetooth-enabled smartphone, then make a test call. Be sure to keep the phone itself covered and away from you, to make sure that the headset’s mic is the one picking up the sound, not the internal microphones in the smartphone itself.

During that test call, could you be heard clearly and consistently when you spoke into the mic, even when the smartphone itself is kept covered/away from you?

If you  can be heard clearly during that test call, the headset itself is working well; please continue to Step 4.

If you  cannot  be heard clearly during that test call, please contact our support team.

4. Power Cycle Headset

If the headset is working well, but the console itself does not detect the headset at all, please try a Power Cycle of the headset and console.

1. Unplug the transmitter from the console.
2. Press and hold the power button on the headset for 4 seconds, until the LED on the headset goes dark.
3. Let everything sit for a few seconds.
4. Press and hold the power button on the headset for 2 seconds, until the LED lights up.
5. Plug the transmitter back in to the console. If possible, please try connecting the transmitter to a different USB port on the console itself.
6. The headset and transmitter should automatically pair to each other.
7. Now, test the headset out again.

Can you be heard clearly?

If the Power Cycle does not resolve this, please contact our  Support Team.

Recon Air For PlayStation – PlayStation Setup

Please do the following to set your Recon Air chat communication headset up for use with a PlayStation console.

PLEASE NOTE:  The Recon Air is a  chat-communicator  headset. This means that this headset is designed to be used for  chat audio only. This headset  CANNOT be used for game audio.

In addition: Your Recon Air can pair to its transmitter and a mobile device simultaneously, but you will only hear audio from either the console or the mobile device at a given time. When a headset is paired to both the transmitter and a Bluetooth device and is being used with the console for chat audio, the headset will consider the console the audio source.  During normal gameplay, you will not hear the Bluetooth audio at all.  If, however, a Bluetooth call is made, the headset will switch the audio source from the console to the Bluetooth device.  During a Bluetooth call, you will not hear the console audio at all.  When that call ends, the headset will switch the audio source back to the console, and you will then hear the chat audio from the console again.

1. Connect the mini transmitter to a USB port on the console.  If you are using a PS5, we recommend connecting the transmitter to the USB port on the front of the PS5 console.

2. Press and hold the Power button on the headset to power the headset on. The headset and transmitter will automatically pair.

3. Go to  Settings >> Sound >> Audio Output

• Set  Recon Air as your  Output Device
• Set  Volume Control (headphones)  to  Maximum
• Set  Output to Headphones  to  Chat Audio

4. Go to  Settings >> Sound >> Microphone

• Set  Recon Air  as your  Input Device
• Use the  Adjust Mic Level  setting to adjust your microphone’s outbound volume, if desired.

NOTE: The headset and transmitter are paired out of the box. This is indicated by the solid blue LED on the transmitter. If your transmitter’s LED is blinking red and blue, please follow the steps below to pair your headset and transmitter.

1. Connect your mini wireless transmitter to an available USB port on the console. The LED on the transmitter will flash blue quickly.
2. Power on your Recon Air headset.
3. Put the Recon Air headset into transmitter pairing mode by pressing and holding the Multi-Function Button for 5 seconds.
4. Keep the headset and transmitter close together until the LED indicators are both solid blue, indicating a successful pairing.

Charging

The Recon Air gives you  10 hours  of rechargeable battery life. After 10 hours of use, the headset will need to be charged before it can be used again.

Make sure to charge the headset regularly, and to fully charge it before storing. We recommend charging the headset between uses, via the console – but please note that the headset can also be charged via a different USB port/via a USB Wall Adapter.

When the headset is on and the battery is low, the LED on the headset will pulse red. When the headset is connected via USB and the battery is finished charging completely, the LED on the headset will  pulse blue.

Headset Storage

Always charge your headset before storing it for any extended period of time (greater than 3 months). Never store the unit in temperatures above 113°F/45°C.

Frequently Asked Questions (FAQ)

Here are some of the most frequently asked questions about the Recon Air For PlayStation headset.

COMPATIBILITY

1. Which platform(s) is this headset compatible with?

• PlayStation consoles (PS4, PS5)
• Bluetooth devices

2. Can I use this headset with my Xbox Console?

• No.  You will need the  Recon Air For Xbox if you are interested in Xbox compatibility.

3. Can I use this headset for game audio?

• No.  This is a chat communication headset. You will not be able to use this headset for game audio at all.

CHARGING

What is the battery life of the headset?

• The headset has a battery life of 10 hours when fully charged. After 10 hours of use, the headset will need to be charged before it can be used again.

Can I charge the headset while I use it? Do I have to charge the headset with the console?

• We recommend charging the headset between uses, for the best experience.

• While we recommend charging the headset via the console for convenience, the headset can also be charged via a USB port on a different device (a PC, for example) or via a USB Wall Adapter.

FEATURES AND CONTROLS

1. Where are the controls for this headset? Can I mute myself?

• The headset has a Chat Volume Up/Down control, located on the top side of the headset.
• Just below this Chat Volume Up/Down control, there is a Mic Mute button.
• When the headset is powered ON, the power button also acts as a Multi-Function Button for Bluetooth controls. Those controls are detailed in the table below.

available)
Single Press (During Active/Answered Call)| End Call

PLEASE NOTE: Your Recon Air can pair to its transmitter and a mobile device simultaneously, but you will only hear audio from either the console or the mobile device at a given time.

When a headset is paired to both the transmitter and a Bluetooth device and is being used with the console for chat audio, the headset will consider the console the audio source.  During normal gameplay, you will not hear the Bluetooth audio at all.  If, however, a Bluetooth call is made, the headset will switch the audio source from the console to the Bluetooth device. During a Bluetooth call, you will not hear the console audio at all.  When that call ends, the headset will switch the audio source back to the console, and you will then hear the chat audio from the console again.

2. Do I need to use the transmitter?

• For use with a  PlayStation console :  Yes.  The headset will pair to the transmitter, which will send the chat audio from the console to the headset itself.
• For use with a  Bluetooth-enabled device :  No.  The headset will pair to a Bluetooth-enabled device wirelessly, without needing a transmitter.

TROUBLESHOOTING

1. My mic is not working/I can’t be heard in chat.

• You’ll want to make sure that the mic is not muted, and that the settings for the console/game are configured properly. We have in-depth troubleshooting for this issue available  here.

2. I can’t hear my Bluetooth audio when I play games, and I can’t hear my console chat audio during a Bluetooth call.

• Your Recon Air can pair to its transmitter and a mobile device simultaneously, but you will only hear audio from either the console or the mobile device at a given time.

• When a headset is paired to both the transmitter and a Bluetooth device and is being used with the console for chat audio, the headset will consider the console the audio source.  During normal gameplay, you will not hear the Bluetooth audio at all.  If, however, a Bluetooth call is made, the headset will switch the audio source from the console to the Bluetooth device.  During a Bluetooth call, you will not hear the console audio at all.  When that call ends, the headset will switch the audio source back to the console, and you will then hear the chat audio from the console again.

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