TurtleBeach Recon 70 Headset Instruction Guide

Recon 70 Headset

Instruction Guide

PACKAGE CONTENTS

1. Recon 70 Headset

HEADSET CONTROLS

NOTE: Over Rotating Mic

Turning the mic past positions 1 and 3 may cause damage to the mic.

1. Mic Mute
   • Flip up mic to mute (see position 2).
2. Master Volume
   • Adjust the master volume of the incoming game and chat audio.

XBOX ONE SETUP

Note:  The Recon 70 requires the Xbox One controller with 3.5mm headset jack. Purchase the  Ear Force Headset Audio Controller  for use with the original Xbox One controller.

VOLUME SETUP

1. Plug the headset into the Xbox controller.
2. While in the Home screen, press the Xbox button on the controller. Scroll down to the buttons on the bottom of the left sidebar, and then select the  Speaker  icon (Audio).

   •   * Set  **Headset Volume**  to maximum.

   • Set  Headset Chat Mixer  to the middle setting.
   • Set  Mic Monitoring  to your preferred level.

SURROUND SOUND SETUP
(AVAILABLE ONLY ON XBOX ONE)

1. Press the Xbox Button on your controller.
2. Go to the  System  tab (gear icon).
3. Select  Settings >> Display & Sound >> Audio Output.

   •   * Set  **Headset Format**  to  **Windows Sonic for Headphones**.

PS4 SETUP

1. Go to  Settings >> Devices >> Audio Devices.
   • Set  Input  &  Output Device  to  Headset Connected to Controller.
   • Set  Output to Headphones  to  All Audio.
   • Set  Volume Control (Headphones)  level to maximum.
   • Select  Adjust Microphone Level  and follow the on-screen instructions to calibrate your microphone.

NINTENDO SWITCH SETUP

Note:  Chat available for games that support in-game chat capability.

PC/MAC & MOBILE SETUP

Note:  If your PC uses separate Green/Pink connectors for audio, you will need a  PC Splitter Cable.

Voice Chat Issues With Nintendo Switch

The information in this article applies to all Recon 70 models, including Xbox One/PS4/Nintendo Switch models (in all colors).

If you are experiencing the following symptoms when you use your headset with Fortnite on a Nintendo Switch, please try the steps below:

• Mic Not Working in Chat   (you can’t be heard in chat)
• Chat Audio Not Working   (you cannot hear other people in chat)

You may need to re-enable the in-game chat. In addition, you may need to disable the Push-to-Talk feature.

To do so:

1. Make sure you are logged in to your profile. Once you are logged in, press the  +  button on the switch to bring up the Social menu. Scroll down to and then select the gear icon on the bottom of the left sidebar.

2. The sidebar will change in appearance from your friends list to a list of several different options. Select the “Settings” option, as shown below.

3. You will see several tabs on the top of the screen. Scroll to the Speaker tab – this is the Audio Settings tab. Then, scroll down to section labelled “Voice Chat”.

There will be two toggle settings:  Voice Chat and  Voice Chat Method.

•   Voice Chat  is  ON  by default. To be able to hear and be heard in chat, this setting needs to be  ON. If this setting is turned off, you will not be able to hear the chat audio, and you will not be able to be heard in chat.
• Voice Chat Method  is set to  PUSH-TO-TALK  by default. To be able to be heard in chat whenever you speak, this setting needs to be  OPEN MIC. If this setting is set to PUSH-TO-TALK, you will not be heard in chat unless you press a specific button when you speak into the mic.

Make sure that the  Voice Chat  is  On  and the  Voice Chat Method is set to  Open Mic , and then test the headset again. You should be able to hear and be heard in the chat.

If you have re-enabled game chat, but you are still having issues with hearing or being heard in chat, please contact our support team for further assistance.

Distortion, Other Audio Issues With Xbox One

The information in this article applies to all Recon 70 models, including Xbox One/PS4/Nintendo Switch models (in all colors).

This article applies to the Recon 70 on a Xbox One Console.

If you’re experiencing audio issues with your Recon 70 when it’s connected to your Xbox One controller, we recommend testing and verifying the following.

Before you begin, please note:

Do not  plug the Xbox One controller into a USB port on your Xbox One console while the headset is connected to the Xbox One controller. This can cause audio distortion or connection issues. If you’re charging your Xbox One controller, we recommend plugging it into a separate Wall USB Adapter, or charging the controller when it’s not in use.

1. Connect the headset to a mobile audio device (tablet, smartphone, mp3 player, etc) and play a song or video you’re familiar with. If you’re able to hear the song/video through the headset clearly, then the headset is working properly and the issue may be with the Xbox One controller.

If you’re unable to hear sound through the headset clearly when it’s connected to a mobile device, then there may be an issue with the headset itself. In that case, please  contact support.

If you can hear the smartphone audio clearly, but are still experiencing audio issues when the Recon 70 is connected to your Xbox One controller, but the controller is not plugged in to charge, continue to Step 2.

2. Please make sure your Xbox One controller is fully updated to the latest firmware, using one of the methods detailed  here.

If the issue still persists, please continue to Step 3.

3. Try the following, in order.

• Replacing the batteries in your Xbox One controller with brand new, non-rechargeable batteries
• Try using a different Xbox One controller (Make sure that different Xbox One controller is  updated ).
• Replace the Xbox One Headset Adapter (if you’re using an older Xbox One controller with an adapter).
• Restart your Xbox One: If your profile automatically signs in, sign out and sign back in when the console powers back on.

If these steps did not resolve the issue, continue to Step 4.

4. Try using the standard Xbox One Headset included with the console to see if you have the same issue. If so, please contact Microsoft. If you do not have the same issues with that standard headset,  contact support.

No Mic Audio On PC

The information in this article applies to all Recon 70 models, including Xbox One/PS4/Nintendo Switch models (in all colors).

If other players are unable to hear you in chat on your PC, please try the following:

1. Mic is Unmuted/Headset Works With Another Device

Flip the mic down to position 1, as shown in the following image.

Then, plug the headset into a smartphone, and make a test call. Please be sure to keep the smartphone itself covered/in a pocket for this test, to ensure the headset’s mic is what picks up the sound, and not the smartphone’s internal microphones.

Can you hear and be heard clearly during that call?

If you can be heard, please continue to step 2.

If you can not be heard, please contact our  Support Team.

2. PC Settings Are Configured Correctly.

Note: Device Names vary by Windows PC.

1. Right-click the Speaker icon in the taskbar and click ‘Recording devices’.

2. Right-click the Microphone/Line In input that the headset is plugged into. If you do not see a green check next to the device, click ‘Set as Default’.
   NOTE:  The headset will not appear as a separate device in the Playback and Recording lists.

3. Speak into the mic to see if green bars appear next to the Microphone/Line in input.

If you do see the green bars, then the headset and mic boom are communicating with the PC properly. If other players still can’t hear you in chat, check your network connection and in-game chat settings.

Please note that some chat programs like Discord or Skype do have their own audio settings, independent of the computer’s settings. If the headset and mic seem to be working, and the computer’s settings are configured correctly, double-check that the settings for the chat program you are using are also configured correctly.

If these steps do not resolve the issue, please contact our  Support Team and be sure to let them know you have performed these tests.

 Using Two Headsets On One Xbox One Console

The information in this article applies to all Recon 70 models, including Xbox One/PS4/Nintendo Switch models (in all colors).

PLEASE NOTE: This setup is recommended only for wired headsets that connect to the Xbox controller. While this setup may be possible with a wireless headset, we do not recommend attempting this with wireless headsets models, as wireless interference may occur.

In order to connect two Recon 70 headsets to one Xbox One console, you will also require the following:

– Two Xbox One controllers (one for each player).

– Two separate paid Xbox Live Gold accounts/Gamertags. One account cannot be shared, and this will not work with “guest” or un-paid accounts.

Additionally, the following limitations will apply:

– For both Recon 70 headsets, communication through the headset is limited to other online players. That means the players with the Recon 70 headsets will be able to hear and be heard by other online players. However, they will not be able to communicate with each other through their headsets. They will have to speak out loud to one another to communicate. This is because “local chat” is not enabled on the Xbox One, and is not related to the particular headset or headset model itself.

– Similarly, if playing an offline multiplayer game, such as a split-screen game, the players will not be able to communicate with one another. Again, this is due to the limitation on “local chat.” This setup supports online multiplayer only.

Now, with the above requirements and limitations considered, complete the steps below to configure your Xbox One console to use two Recon 70 headsets:

1. ?Begin with each player’s Xbox Live account/Gamertag signed in on the Xbox One console, and two Xbox One controllers each powered on and paired to the console.
2. From the Xbox One Home Screen, go to “Settings” > “Kinect & devices” > “Devices & accessories.” In this screen, you will see both Xbox One controllers listed as devices.

• Select Player 1’s controller.

• In the controller’s menu, select “Device info” and then “Assigned to.”

• In the menu that appears, choose Player 1’s Gamertag.

• • Back out of this screen, and navigate to the “Devices & accessories” screen once again.
    • This time, select Player 2’s controller.
    • In the controller’s menu, select “Device info” and then “Assigned to.”
    • In the menu that appears, choose Player 2’s Gamertag.
    • At this point, each player should now have a controller assigned to each of their accounts.
    • Connect each player’s headset to their respective controller.
    • If connecting the headset to the controller directly (without a headset adapter), the player will need to configure the audio for their headset as follows:
    • Bring up the Xbox One Guide Menu, using the Xbox button on the controller.
    • Navigate to the “Settings” tab of the Guide Menu (marked with a gear icon).
    • Adjust “Headset volume” to set the max volume of the headset your preference.
    • Adjust “Headset chat mixer” to set the balance between Game and Chat Audio in the headset (50%, or halfway, is a good place to start).

Both Recon 70 headsets should now be configured for use on the single Xbox One console. If you have followed these steps, but are still having issues with this particular setup, please  Contact Support.

AGAIN, PLEASE NOTE: This setup is recommended only for wired headsets that connect to the Xbox controller. While this setup may be possible with a wireless headset, we do not recommend attempting this with wireless headsets models, as wireless interference may occur.

Windows Sonic Surround Sound

The information in this article applies to all Recon 70 models, including Xbox One/PS4/Nintendo Switch models (in all colors).

Microsoft recently introduced  Windows Sonic Surround Sound  for Xbox One , which means that a gaming headset connected directly to the controller or to the console’s USB/Optical ports can now deliver immersive virtual surround sound.

Additionally, you’ll be able to choose between  Windows Sonic for Headphones  (which is free), or Dolby Atmos for Headphones  (sold separately). Whatever you decide, having surround sound provides a much more in-depth experience, and even offers a competitive advantage, so make sure you give it a try.

WINDOWS SONIC SETUP

Here’s how to set up your  Recon 70  headset with Xbox One’s new Surround Sound feature:

1. Press the Xbox button on the controller while in the Xbox One Home Screen.

2. Go to the  System  tab (gear icon)  > > Settings >> General >> Volume & Audio Output

3. Set Headset Audio Headset Format to  **Windows Sonic for Headphones.***

***** At this point, you can also select Dolby Atmos for Headphones, if applicable. (sold separately).

PC Compatibility

The information in this article applies to all Recon 70 models, including Xbox One/PS4/Nintendo Switch models (in all colors).

While the  Recon 70  headset was originally designed to be used with an Nintendo Switch console , it can also be used with a  PC , under the correct circumstances.

If your computer has a single jack for both headset audio and mic audio, you will be able to plug the headset directly into that single jack and use the headset with your computer.

If your computer has separate jacks, one each for headset audio and mic audio, you will need a PC Splitter Cable for full functionality with that particular computer. Usually these separate jacks are identified either by color (Green/Pink), or by images of a mic/headset next to the individual jacks.

Xbox Setup

To set your Recon 70 headset up for use with an Xbox console, please do the following. Please note this information applies to both the Xbox One and Xbox Series X|S consoles.

1. Plug the headset into the Xbox controller.

2. While in the Home screen, press the Xbox button on the controller. Scroll down to the buttons on the bottom of the left sidebar, and then select the Speaker  icon (Audio).

3. Configure your settings as shown:

• Set  Headset Volume  to  Maximum
• Set  Headset Chat Mixer  to the  Middle Setting
• Set  Mic Monitor  to  Preferred Level

WINDOWS SONIC SURROUND SOUND

1. While in the Home screen, press the Xbox button on the controller. You’ll see the following screen:

2. Navigate to the  Profile & System Tab, and select “ Settings “.

3. Go to  General >> Volume & Audio Output

4. In the  Headset Audio  column (right side of the screen), set Headset Format  to  Windows Sonic For Headphones.

PlayStation Setup

This article details the best way to set up your Recon 70 headset for use with a PS4 or  PS5   console.

PS4 SETUP

To set your headset up for use with a PS4 console, please do the following.

1. Go to  Settings >> Devices >> Audio Devices.

   •   *         *           * Set  **Input**  &  **Output Device**  to  **Headset Connected to Controller**.

     • Set  Output to Headphones  to  All Audio.
     • Set  Volume Control (Headphones)  level to maximum.
2. Select  Adjust Microphone Level  and follow the on-screen instructions to calibrate your microphone.

PS5 SETUP

If you instead have a PS5 console, please do the following.

1. Plug the headset into the aux port in the DualSense controller. Once you do this, the microphone function will automatically switch from the controller’s integrated mic to your headset.
2. Go to  Settings >> Sound >> Audio Output >> Output Device

   •   *         *           * Select  **Headset Connected To Controller**  for  **Output Device**

     • Set Output to Headphones to All Audio
3. Go to  Settings >> Sound >> Volume >> Headphones

   •   *         *           * Set  **Volume Control (headphones)**  level to  **Maximum**

4. Adjust your microphone levels by going to  Settings >> Sound >> Microphone >> Adjust Mic Level >> Microphone Level

*As desired, you can enable the 3D Audio function to enhance the audio through your headset. Then, go to  Adjust 3D Audio Profile  to select the best profile option for your game.

Frequently Asked Questions (FAQ)

Here are some of the most frequently asked questions regarding the Recon 70 model headset. This information applies to all variants and colorways of the Recon 70 model.

COMPATIBILITY

1. What devices can I use my Recon 70 with?

The Recon 70 is a wired headset that can be used with:

• Xbox One controllers
• Xbox Series X|S controllers
• PlayStation 4 controllers
• PlayStation 5 controllers
• Nintendo Switch consoles
• Laptops and PCs equipped with a 3.5 mm combo jack (one jack for both Audio and Microphone purposes).
• Smartphones and Tablets equipped with a 3.5 mm jack.

If you have a laptop or PC that has separate jacks for Audio and Microphone purposes, you would need an additional cable known as a PC splitter cable.

HEADSET FEATURES

1. Is the Recon 70 a surround sound headset?

The Recon 70 is a  stereo  headset. There are features available on certain devices that can provide this headset with surround sound:

• When used with an Xbox console or on a Windows PC, it is compatible with Windows Sonic for Headphones and Dolby Atmos.
• When used with on a PS5, it is compatible with Sony’s 3D Audio feature.

2. Does the Recon 70 require any firmware updates? It is not being recognized by the Audio Hub!

There is no need to worry about updating your headset. The Recon 70 is a wired headset and does not have any sort of updateable firmware. Due to that, it will not be recognized by any version (mobile or desktop) of the Audio Hub.

TROUBLESHOOTING

1. My Recon 70 is plugged in and is not showing up as a separate device within my PC’s sound control panel. Am I doing something wrong?

The Recon 70 is an analog headset and will not be recognized as a separate device by your PC. Your PC will only recognize the jack/port that your headset is connected to. Your PC may refer to those jacks/ports as a “High Definition Audio Device” or “Realtek Audio Device” depending on your PC’s audio drivers.

If you need assistance in getting your headset set up properly on your PC, please reach out to our  support team  for assistance with troubleshooting.

2. I can only hear audio out of one side of the headset. How can I clear that up?

Ensure that your headset’s microphone is rotated to the unmute position and, If possible, try testing the headset away from the device you’re using it with. If you are using it with your console’s controller, try using the headset with a device like a smartphone or tablet. If you do not have access to a smartphone, you can perform this test with a different device, as detailed  here.

If the headset continues to have the same inconvenience when tested with another device, please reach out to our  support team  for further assistance.

3. The audio in my headset is distorted (pops, clicks, crackles, static, etc.). Is there anything I can do about that?

Please test your headset with a smartphone or mobile tablet, as suggested in the question above. If you do not have access to a smartphone, you can perform this test with a different device, as detailed  here.

If the distortion continues when tested with another device, please reach out to our  support team for further assistance.

4. No one can hear me when I try to chat. What should I do?

Testing your headset with another device, like a smartphone, would be the best course of action here. If you do not have access to a smartphone, you can perform this test with a different device, as detailed  here.

If you’re experiencing this inconvenience in Fortnite specifically, please double check your Fortnite settings — we have a guide to do so available  here. (Please note that while that article does mention Xbox, the settings within the game would be the same regardless of which console/platform the game is being played on.)

NOTE 1:  These suggestions would be applicable to all versions of Fortnite (Xbox/PlayStation/Nintendo Switch/PC)

If you’re experiencing this inconvenience specifically in Call of Duty: Modern Warfare or Call of Duty: Warzone, please check your in-game settings and ensure they match up with what we have suggested in the applicable article below:

Xbox/PC Recommended Call of Duty Settings

PlayStation Recommended Call of Duty Settings

NOTE 2:  For Call of Duty: Modern Warfare or Call of Duty: Warzone, the “Open Mic Recording Threshold” setting should be set as low as possible. Setting that too high can cause your voice to cut out completely.

If you need further assistance, please reach out to our  support team  for further assistance.

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