TurtleBeach Recon 200 Headset Instruction Guide

Recon 200 Headset

Instruction Guide

PACKAGE CONTENTS

1. Recon 200 Headset  (A)
2. USB Charging Cable  (B)

HEADSET CONTROLS

1. Mic Mute

   • Flip up mic to mute

2. USB Charge Port

3. Power LED

   • Solid Green – Headset On
   • (USB Connected)
   • Red – Headset Off + Charging
   • Amber – Headset On + Charging

4. Mic Monitor Volume

5. Master Volume

SETUP FOR XBOX ONE

NOTE:  The Recon 200 requires the  NEW  Xbox One Controller with 3.5mm headset jack. Purchase the Headset Audio Controller here  for use with the original Xbox One Controller.

1. Move the  Console Mode Switch  on the headset to  “Xbox”  to put the headset in  Xbox Mode.
2. Press the  Xbox  button on your controller
3. Go to the  System  tab (gear icon)
4. Select Audio
   • Set  Headset Volume  to maximum
   • Set  Headset Chat Mixer  to middle setting
   • Set  Mic Monitoring  to minimum

XBOX ONE SURROUND SOUND SETUP

1. Press the  Xbox  button on your controller
2. Go to the  System Tab (gear icon)
3. Select  Settings >> Display  & Sound >> Audio Output
4. Set  Headset Format  to  Windows Sonic for Headphones

PS4 SETUP

1. Move the  Console Mode Switch  on the headset to  “PS4”  to put the headset in PS4 Mode.
2. Go to  Settings >> Devices >> Audio Devices
3. Set  Input  &  Output Device  to Headset Connected to Controller
4. Set  Output to Headphones  to  All Audio
5. Set  Volume Control (Headphones)  level to maximum
6. Select  Adjust Microphone Level  and follow the on-screen instructions to calibrate your microphone

PC/MAC, MOBILE/TABLET, & NINTENDO SWITCH SETUP

Note:  If your PC uses separate Green/Pink connectors for audio, you will need a PC Splitter Cable, available here.

CHARGING

The Recon 200 uses a rechargeable battery. Make sure to charge it regularly.

Headset Storage:

Always charge your headset before storing it for any extended period of time (greater than 3 moths). Never store the headset in temperatures above 113°F/45°C.

Voice Chat Issues With Nintendo Switch

If you are experiencing the following symptoms when you use your headset with Fortnite on a Nintendo Switch, please try the steps below:

• Mic Not Working in Chat   (you can’t be heard in chat)
• Chat Audio Not Working   (you cannot hear other people in chat)

You may need to re-enable the in-game chat. In addition, you may need to disable the Push-to-Talk feature.

To do so:

1. Make sure you are logged in to your profile. Once you are logged in, press the  +  button on the switch to bring up the Social menu. Scroll down to and then select the gear icon on the bottom of the left sidebar.

2. The sidebar will change in appearance from your friends list to a list of several different options. Select the “Settings” option, as shown below.

3. You will see several tabs on the top of the screen. Scroll to the Speaker tab – this is the Audio Settings tab. Then, scroll down to section labelled “Voice Chat”.

There will be two toggle settings:  Voice Chat and  Voice Chat Method.

•   Voice Chat  is  ON  by default. To be able to hear and be heard in chat, this setting needs to be  ON. If this setting is turned off, you will not be able to hear the chat audio, and you will not be able to be heard in chat.
• Voice Chat Method  is set to  PUSH-TO-TALK  by default. To be able to be heard in chat whenever you speak, this setting needs to be  OPEN MIC. If this setting is set to PUSH-TO-TALK, you will not be heard in chat unless you press a specific button when you speak into the mic.

Make sure that the  Voice Chat  is  On  and the  Voice Chat Method is set to  Open Mic , and then test the headset again. You should be able to hear and be heard in the chat.

No Mic Audio On Xbox

If other players are unable to hear you in Xbox Live Chat or on your Xbox console, please perform the following steps.

1.The Headset is Charged/Powered On

The Recon 200 headset must be powered on to be used. Make sure the headset is powered on before use by switching the Console Mode Switch to the “Xbox” mode. The headset’s LED will be green when the headset is powered on.

In addition, make sure the headset is charged. The headset will charge within a few hours, and has a battery life of over 12 hours when fully charged. If the battery is low, you will hear a double-tone in the headset, followed by another tone every few minutes.

2. Mic is Unmuted/ Mic Monitor is Working/Headset is Assigned

The Recon 200 has an adjustable mic. To use the mic, gently push (‘flip’) the mic forwards. When the mic is fully pushed forwards, the mic will “Lock” into position.

To mute the mic, just flip the mic back the other way.

Raise the Mic Monitor volume by moving the lower volume dial on the headset up. Then, speak directly into the mic. You should be able to hear yourself in the headset when you speak into the mic.

Also, check that the controller is assigned to your profile. To do this:

1. Press the  Xbox/Home  button on the Xbox controller.
2. Go to  Settings >> All Settings >> Kinect  & Devices >> Devices  & Accessories
3. You will see an image of the controller you are using. Below this image there will be a  “…”  Button. Select this  “…”  Button to bring up the device screen for the controller. On the left side of the screen there will be a sidebar with information; at the bottom of that sidebar, there should be a Headset listed as being assigned to the controller.

If you can see the headset listed as being assigned to the controller, and can hear yourself when you speak into the mic, proceed to the next test. If you do not see that headset listed, please proceed to Step 3. If you cannot hear yourself through the headset, please contact our  Support Team.

3. Record a Test Message

1. Press the Xbox/Home button on the Xbox controller.
2. Scroll to  Messages >> New Conversation.
3. Choose a friend from the list. You will not be sending this message, so you don’t have to choose a specific person.
4. After you choose a person, two options will appear: Write a Message (pencil icon on left) and Record a Message (mic icon on right). Select the Record a   Message/Mic icon  on the right.
5. Select  Record,  and then speak into the mic. When you are done recording, stop the recording.
6. The new recording should appear under the Write a Message/Record a Message icons. Select  Play,  and listen to that recording you made. This will tell you how your voice will sound to other players. Can you hear your voice clearly?

If you can hear your voice clearly, the mic itself is working well.

If you cannot hear your voice clearly, please proceed to the next step.

4. Power Cycle Console

To perform a quick power cycle with the console, please do the following, in this order:

1. Shut down the console from the menus, and disconnect the headset from the Xbox controller.
2. Unplug any USB Cable going into the controller, turn the controller off, and unplug the Xbox console itself from the wall/outlet it is plugged into. Make sure the console itself is unplugged.
3. Let everything sit for a minute, and then:
4. Plug the console itself in.
5. Turn the console on, and sign into your profile. If your profile automatically signs in, please make sure to sign out and then sign back in.
6. Then connect the headset, and assign it to your profile.

To assign the headset to your profile:

1. With the headset plugged into the controller, go to  Settings >> Kinect  &   Devices >> Devices & Accessories. Select the controller that you are using; in the controller’s menu, select  “Assign to Someone”,  and choose the Gamertag/Xbox Live account that you are currently signed into.

If the Power Cycle does not resolve this, please contact our  Support Team.

No Mic Audio On PlayStation

If other players are unable to hear you in chat, please check the following:

1.The Headset is Charged/Powered On

The Recon 200 headset must be powered on to be used. Make sure the headset is powered on before use by switching the Console Mode Switch to the “PS” mode. The headset’s LED will be green when the headset is powered on.

In addition, make sure the headset is charged. The headset will charge within a few hours, and has a battery life of over 12 hours when fully charged. If the battery is low, you will hear a double-tone in the headset, followed by another tone every few minutes.

2. Mic is Unmuted/Mic Monitor is Working

The Recon 200 has an adjustable mic. To use the mic, gently push (‘flip’) the mic forwards. When the mic is fully pushed forwards, the mic will “Lock” into position.

To mute the mic, just flip the mic back the other way.

Raise the Mic Monitor volume by moving the lower volume dial on the headset up. Then, with the headset connected to the controller, speak directly into the mic. You should be able to hear yourself in the headset when you speak into the mic.

If you can hear your voice clearly, continue to Step 3.

If you cannot hear your voice clearly, please  contact our   Support Team .

3. The Headset Works With Another Device

Plug the headset into a smartphone, and make sure that the mic is flipped down/unmuted. Then, make a test call. During that test call, make sure the smartphone itself is kept covered/in a pocket for the duration of the call, so that the phone’s internal microphones do not pick up the sound instead of the headset’s mic.

If you could be heard during that test call, continue to Step 4. If you could not be heard during that test call, please  contact our   Support Team .

4. The Console Chat Settings are Configured

If you are able to hear yourself through the headset when you speak into the mic, and you can be heard during that test call, then the mic itself is working properly, but the settings on your console may not be configured for headset use.

If you have a PS4:

1. Go to  Settings >> Devices >> Audio Devices

   •   *         *           * Set  **Input**  and  **Output Devices**  to  **Headset Connected to Controller**

     • Set  Output to Headphones  to  All Audio
     • Set  Volume Control (Headphones)  level to  Maximum
2. Select  Adjust Microphone Level  and follow the on-screen instructions to calibrate your microphone

If you instead have a PS5:

1. Go to  Settings >> Sound >> Audio Output >> Output Device

   •   *         *           * Select  **Headset Connected To Controller**  for  **Output Device**

     • Set Output to Headphones to All Audio
2. Go to  Settings >> Sound >> Volume >> Headphones

   •   *         *           * Set  **Volume Control (headphones)**  level to  **Maximum**

3. Adjust your microphone levels by going to  Settings >> Sound >> Microphone >> Adjust Mic Level >> Microphone Level

*As desired, you can enable the 3D Audio function to enhance the audio through your headset. Then, go to  Adjust 3D Audio Profile  to select the best profile option for your game.

If the microphone still isn’t working, or if you don’t see any activity on that Adjust Microphone Level screen when you use the mic, please  contact our   Support Team .

PC, Mobile, Nintendo Switch Setup

While the Recon 200 headset was designed to be used with a  PlayStation or  Xbox console, the headset can be used with a PC, under certain circumstances.

The Recon 200 headset can also be used with a mobile device or a Nintendo Switch, while on the go.

PC COMPATIBILITY/SETUP

If your computer has a single jack for both headset audio and mic audio, you will be able to plug the headset directly into that single jack and use the headset with your computer.

PLEASE NOTE:  Make sure to set the Console Mode Switch (located on the Left earcup of the headset) to  “Xbox”.

If your computer has separate jacks, one each for headset audio and mic audio, you will need a PC Splitter Cable for full functionality with that particular computer. Usually these separate jacks are identified either by color (Green/Pink), or by images of a mic/headset next to the individual jacks.

MOBILE DEVICE/NINTENDO SWITCH SETUP

To use your Recon 200 with a mobile device or Nintendo Switch (while in on- the-go mode), simply plug the headset into the 3.5mm headset jack on the mobile device/Nintendo Switch.

PLEASE NOTE:  Make sure that the Console Mode Switch (located on the Left earcup of the headset) is set to  “Xbox”.  If you are using the headset with a Nintendo Switch, the Nintendo Switch needs to be in the handheld mode, not docked.

Xbox Setup

The following information applies to  both the Recon 200 Black and Recon 200 White.

To set your Recon 200 headset up for use with an Xbox console, please do the following. Please note that these instructions will apply to both the Xbox One and the Xbox Series X|S consoles.

1. Plug the headset into the controller, and move the  Console Mode Switch  on the headset’s Left earcup to the  “Xbox”  to put the headset into  Xbox Mode.

2. While in the Home screen, press the Xbox button on the controller. Scroll down to the buttons on the bottom of the left sidebar, and then select the Speaker  icon (Audio).

3. Configure your settings as shown:

• Set  Headset Volume  to  Maximum
• Set  Headset Chat Mixer  to the  Middle Setting
• Set  Mic Monitor  to  Minimum

WINDOWS SONIC SURROUND SOUND

1. While in the Home screen, press the Xbox button on the controller. You’ll see the following screen

2. Navigate to the  Profile & System Tab, and select “ Settings “.

3. Go to  General >> Volume & Audio Output

4. In the  Headset Audio  column (right side of the screen), set Headset Format  to  Windows Sonic For Headphones.

PlayStation Setup

The following information applies to  both the Recon 200 Black and Recon 200 White.

This article details the best way to set up your Stealth 300 for PS4 headset for use with a PS4  or  PS5  console.

PS4 SETUP

To set your headset up for use with a PS4 console, please do the following.

1. Plug the headset into the controller, and move the  Console Mode Switch  on the Left earcup of the headset to  “PS4”  to put the headset into  PS4 Mode.
2. Go to  Settings >> Devices  > > Audio Devices.

   •   *         *           * Set  **Input**  &  **Output Device**  to  **Headset Connected to Controller**

     • Set  Output to Headphones  to  All Audio
     • Set  Volume Control (Headphones)  level to  Maximum
3. Select  Adjust Microphone Level  and follow the on-screen instructions to calibrate your microphone

PS5 SETUP

If you instead have a PS5 console, please do the following.

1. Power the headset on, and then plug the headset into the aux port in the DualSense controller. Once you do this, the microphone function will automatically switch from the controller’s integrated mic to your headset.
2. Go to  Settings >> Sound >> Audio Output >> Output Device

   •   *         *           * Select  **Headset Connected To Controller**  for  **Output Device**

     • Set Output to Headphones to All Audio
3. Go to  Settings >> Sound >> Volume >> Headphones

   •   *         *           * Set  **Volume Control (headphones)**  level to  **Maximum**

4. Adjust your microphone levels by going to  Settings >> Sound >> Microphone >> Adjust Mic Level >> Microphone Level

*As desired, you can enable the 3D Audio function to enhance the audio through your headset. Then, go to  Adjust 3D Audio Profile  to select the best profile option for your game.

Charging The Headset

The Recon 200 uses a rechargeable battery, and comes with a USB Charge Cable.

If the battery is low, you will hear a double-tone in the headset, followed by another tone every few minutes.

You can use the included USB Charge Cable to charge the headset with your Xbox One or PS4 console.

CHARGING INSTRUCTIONS

1. Plug the Micro-USB end of the USB Charge Cable into the headset.
2. Plug the USB end of the USB Charge Cable into a free USB port on the console itself.
3. The headset will charge to full within a few hours. While charging, the headset’s LED will be Red if the headset is powered off and charging, or Amber if the headset is powered on and charging. When the headset is fully charged, the headset’s LED will change to Green.

The headset will charge to full within a few hours.

Once charged, the headset will have a battery life of up to 12 hours.

Be sure to charge the headset regularly. Always charge your headset before storing it for any extended period of time (greater than 3 months). Never store the unit above temperatures of 113°F/45°C.

Recon 200 – Frequently Asked Questions (FAQ)

Here are some of the most frequently asked questions regarding the Recon 200 model headset.

COMPATIBILITY

1. What devices can I use my Recon 200 with?

The Recon 200 is a wired headset, and can be used with:

• Xbox One controllers
• Xbox Series X|S controllers
• PlayStation 4 controllers
• PlayStation 5 controllers
• Nintendo Switch consoles
• Laptops and PCs equipped with a 3.5 mm combo jack (one jack for Audio and Microphone purposes).
• Smartphones and Tablets equipped with a 3.5 mm jack.

If you have a laptop or PC that has separate jacks for Audio and Microphone purposes, you would need an additional cable known as a PC splitter cable.

CHARGING

1. Does the Recon 200 require charging? Can the headset be used while charging? Can I charge my headset with my cell phone’s USB wall adapter?

• Yes, this a powered headset with a rechargeable battery. When its battery has been depleted, the headset will need to be recharged prior to its next use.
• Yes! You can use the headset’s USB charging cable to charge the headset while it is in use. You can also charge the headset between uses as well.
• While we usually suggest charging the headset via a USB port on your console, a USB wall adapter can be used to charge the headset.

For more information regarding charging this headset, please click  here.

HEADSET FEATURES

1. Is the Recon 200 a surround sound headset?

The Recon 200 is a  stereo  headset. There are features available on certain devices that can provide this headset with surround sound:

• When used with an Xbox console or on a PC, it is compatible with Windows Sonic for Headphones and Dolby Atmos.
• When used with on a PS5, it is compatible with Sony’s 3D Audio feature.

2. Does the Recon 200 require any firmware updates? It is not being recognized by the Audio Hub!

• No. There is no need to worry about updating your headset. The Recon 200 is a wired headset, and does not have any sort of updateable firmware. Due to that, it will not be recognized by any version (mobile or desktop) of the Audio Hub.

3. I can hear my own voice when I speak, or I can hear some background noises being played in my headset. Is that normal?

You may be referring to the headset’s  Microphone Monitoring  feature, which allows you to hear your voice when you speak.

It’s possible that the headset’s Mic Monitor control is turned up too high and is playing back noises from the room you’re in. This can result in you hearing echoes, hiss and/or static in your headset while you’re using it.

You can adjust the intensity of the Mic Monitoring feature on the Recon 200 via the lower rotating dial on the headset itself.

If you continue to have the same inconvenience after adjusting your headset’s Microphone Monitoring volume level; please reach out to our support team for further assistance.

4. My headset’s lower dial is for Mic Monitoring, but why is it not lowering my outbound microphone volume level?

• The Microphone Monitoring feature allows you to hear your own voice in the headset when you speak, in order to help you avoid inadvertently shouting at other players. The headset itself is not equipped with any sort of volume control for the outbound volume level of its microphone — therefore, the Mic Monitor volume control will adjust only how loud you hear your own voice through the headset when you speak into the mic, not how loud other people will hear your voice when you speak.

5. My Recon 200 is plugged in and is not showing up as a separate device within my PC’s sound control panel. Am I doing something wrong?

• No. The Recon 200 is an analog headset and will not be recognized as a separate device by your PC. Your PC will only recognize the jack/port that your headset is connected to. Your PC may refer to those jacks/ports as a “High Definition Audio Device” or “Realtek Audio Device” depending on your PC’s audio drivers.

If you need assistance in getting your headset set up properly on your PC, please reach out to our support team for further assistance.

TROUBLESHOOTING

1. I can only hear audio out of one side of the headset. How can I clear that up?

First, ensure that your headset is fully charged and that the microphone is rotated to the unmute position. You will also want to check that your headset is switched in to the appropriate mode for the device you’re using it with.

Also, if possible, try testing the headset away from the device you’re using it with. If you are using it with your console’s controller, try using the headset with a device like a smartphone or tablet. If you do not have access to a smartphone, you can perform this test with a different device, as detailed  here.

If the headset continues to have the same inconvenience when tested with another device, please reach out to our  support team  for further assistance.

2. The audio in my headset is distorted (pops, clicks, crackles, static, etc.). Is there anything I can do about that?

• Please test your headset with a smartphone or mobile tablet, as suggested in the question above. If you do not have access to a smartphone, you can perform this test with a different device, as detailed  here.

If the distortion continues when tested with another device, please reach out to our  support team for further assistance.

3. No one can hear me when I try to chat. What should I do?

• Testing your headset with another device, like a smartphone, would be the best course of action here. If you do not have access to a smartphone, you can perform this test with a different device, as detailed  here.
• If you’re experiencing this inconvenience in Fortnite specifically, please double check your Fortnite settings — we have a guide to do so available  here.
• If you’re experiencing this inconvenience specifically in Call of Duty: Modern Warfare or Call of Duty: Warzone, please check your in-game settings and ensure they match up with what we have suggested in the applicable article below:

Xbox/PC Recommended Call of Duty Settings

PlayStation Recommended Call of Duty Settings

PLEASE NOTE:  For Call of Duty: Modern Warfare or Call of Duty: Warzone, the “Open Mic Recording Threshold” setting should be set as low as possible. Setting that too high can cause your voice to cut out completely.

If you need further assistance, please reach out to our  support team  for further assistance.

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