Atlas One Gaming Headset

User Manual

PACKAGE CONTENTS

1. Atlas One Gaming Headset  (A)
2. PC Splitter Cable  (B)

PC/MAC, NINTENDO SWITCH, & MOBILE SETUP

If your PC has two separate jacks (one each for headset audio and mic audio), you’ll need to use the included PC Splitter Cable, as shown below.

HEADSET CONTROLS

1. Mic Mute
   • Flip up mic to mute.
2. Master Volume
   • Adjusts the master volume of the incoming game and chat audio.

PROSPECS™ GLASSES-FRIENDLY DESIGN

Originally created for the Elite Pro Tournament Gaming Headset, Turtle Beach’s exclusive ProSpecs™ glasses-friendly technology is built into the Atlas One, featuring an advanced ear cushion design and materials that allow gamers who wear glasses to finally play in comfort.

XBOX ONE SETUP

NOTE:  The Atlas One requires the  NEW  Xbox One Controller with 3.5mm headset jack. Purchase the Headset Audio Controller for use with the original Xbox One Controller.

VOLUME SETUP

1. Plug the headset into the Xbox controller.
2. While in the Home screen, press the Xbox button on the controller. Scroll down to the buttons on the bottom of the left sidebar, and then select the speaker icon (Audio & Music).
3. Configure your settings as shown:

   •   * Set  **Headset Volume**  to maximum.

   • Set  Headset Chat Mixer  to your preferred Game/Chat Balance.
   • Set  Mic Monitoring  to your preferred level.

SURROUND SOUND SETUP (AVAILABLE ONLY ON XBOX ONE)

1. Go to  Settings >> Audio Devices >> Audio Output.

   •   * Select  **Windows Sonic For Headphones**.

PS4 SETUP

1. Go to  Settings >> Devices >> Audio Devices.

   •   * Set  **Input**  &  **Output Device**  to  **Headset Connected to Controller**.

   • Set  Output to Headphones  to  All Audio.
   • Set  Volume Control (Headphones)  level to maximum.
2. Select  Adjust Microphone Level  and follow the instructions to calibrate your microphone.

Voice Chat Issues With Nintendo Switch

If you are experiencing the following symptoms when you use your headset with Fortnite on a Nintendo Switch, please try the steps below:

• Mic Not Working in Chat   (you can’t be heard in chat)
• Chat Audio Not Working   (you cannot hear other people in chat)

You may need to re-enable the in-game chat. In addition, you may need to disable the Push-to-Talk feature.

To do so:

1. Make sure you are logged in to your profile. Once you are logged in, press the  +  button on the switch to bring up the Social menu. Scroll down to and then select the gear icon on the bottom of the left sidebar.

2. The sidebar will change in appearance from your friends list to a list of several different options. Select the “Settings” option, as shown below.

3. You will see several tabs on the top of the screen. Scroll to the Speaker tab – this is the Audio Settings tab. Then, scroll down to section labelled “Voice Chat”.

There will be two toggle settings:  Voice Chat and  Voice Chat Method.

•   Voice Chat  is  ON  by default. To be able to hear and be heard in chat, this setting needs to be  ON. If this setting is turned off, you will not be able to hear the chat audio, and you will not be able to be heard in chat.
• Voice Chat Method  is set to  PUSH-TO-TALK  by default. To be able to be heard in chat whenever you speak, this setting needs to be  OPEN MIC. If this setting is set to PUSH-TO-TALK, you will not be heard in chat unless you press a specific button when you speak into the mic.

Make sure that the  Voice Chat  is  On  and the  Voice Chat Method is set to  Open Mic , and then test the headset again. You should be able to hear and be heard in the chat.

Using Two Headsets With One Xbox One Console

PLEASE NOTE: This setup is recommended only for wired headsets that connect to the Xbox controller. While this setup may be possible with a wireless headset, we do not recommend attempting this with wireless headsets models, as wireless interference may occur.

In order to connect two Atlas One headsets to one Xbox One console, you will also require the following:

– Two Xbox One controllers (one for each player).

– Two separate paid Xbox Live Gold accounts/Gamertags. One account cannot be shared, and this will not work with “guest” or un-paid accounts.

Additionally, the following limitations will apply:

– For both Atlas One headsets, communication through the headset is limited to other online players. That means the players with the Atlas One headsets will be able to hear and be heard by other online players. However, they will not be able to communicate with each other through their headsets. They will have to speak out loud to one another to communicate. This is because “local chat” is not enabled on the Xbox One, and is not related to the particular headset or headset model itself.

– Similarly, if playing an offline multiplayer game, such as a split-screen game, the players will not be able to communicate with one another. Again, this is due to the limitation on “local chat.” This setup supports online multiplayer only.

Now, with the above requirements and limitations considered, complete the steps below to configure your Xbox One console to use two Atlas One headsets:

1. ?Begin with each player’s Xbox Live account/Gamertag signed in on the Xbox One console, and two Xbox One controllers each powered on and paired to the console.
2. From the Xbox One Home Screen, go to “Settings” > “Kinect & devices” > “Devices & accessories.” In this screen, you will see both Xbox One controllers listed as devices.

• Select Player 1’s controller.

• In the controller’s menu, select “Device info” and then “Assigned to.”

• In the menu that appears, choose Player 1’s Gamertag.

• • Back out of this screen, and navigate to the “Devices & accessories” screen once again.
    • This time, select Player 2’s controller.
    • In the controller’s menu, select “Device info” and then “Assigned to.”
    • In the menu that appears, choose Player 2’s Gamertag.
    • At this point, each player should now have a controller assigned to each of their accounts.
    • Connect each player’s headset to their respective controller.
    • If connecting the headset to the controller directly (without a headset adapter), the player will need to configure the audio for their headset as follows:
    • Bring up the Xbox One Guide Menu, using the Xbox button on the controller.
    • Navigate to the “Settings” tab of the Guide Menu (marked with a gear icon).
    • Adjust “Headset volume” to set the max volume of the headset your preference.
    • Adjust “Headset chat mixer” to set the balance between Game and Chat Audio in the headset (50%, or halfway, is a good place to start).

Both Atlas One headsets should now be configured for use on the single Xbox One console. If you have followed these steps, but are still having issues with this particular setup, please  Contact Support.

AGAIN, PLEASE NOTE: This setup is recommended only for wired headsets that connect to the Xbox controller. While this setup may be possible with a wireless headset, we do not recommend attempting this with wireless headsets models, as wireless interference may occur.

Audio Issues On Xbox One

This article applies to the Atlas One on a Xbox One Console.

If you’re experiencing audio issues with your Atlas One when it’s connected to your Xbox One controller, we recommend testing and verifying the following.

Before you begin, please note:

Do not  plug the Xbox One controller into a USB port on your Xbox One console while the headset is connected to the Xbox One controller. This can cause audio distortion or connection issues. If you’re charging your Xbox One controller, we recommend plugging it into a separate Wall USB Adapter, or charging the controller when it’s not in use.

1. Connect the headset to a mobile audio device (tablet, smartphone, mp3 player, etc) and play a song or video you’re familiar with. If you’re able to hear the song/video through the headset clearly, then the headset is working properly and the issue may be with the Xbox One controller.

If you’re unable to hear sound through the headset clearly when it’s connected to a mobile device, then there may be an issue with the headset itself. In that case, please  contact support.

If you can hear the smartphone audio clearly, but are still experiencing audio issues when the Atlas One is connected to your Xbox One controller, but the controller is not plugged in to charge, continue to Step 2.

2. Please make sure your Xbox One controller is fully updated to the latest firmware, using one of the methods detailed  here.

If the issue still persists, please continue to Step 3.

3. Try the following, in order.

• Replacing the batteries in your Xbox One controller with brand new, non-rechargeable batteries
• Try using a different Xbox One controller (Make sure that different Xbox One controller is updated).
• Replace the Xbox One Headset Adapter (if you’re using an older Xbox One controller with an adapter).
• Restart your Xbox One: If your profile automatically signs in, sign out and sign back in when the console powers back on.

If these steps did not resolve the issue, continue to Step 4.

4. Try using the standard Xbox One Headset included with the console to see if you have the same issue. If so, please contact Microsoft. If you do not have the same issues with that standard headset,  contact support.

Low Volume, Xbox One Controllers With A 3.5mm Headset Jack

For new Xbox One Controllers that feature a built-in 3.5mm headset jack, there is a separate menu to adjust the overall volume, chat balance and mic monitor volume. If you find that the default volume (game or chat) is too low, you can go to this menu to change the volume level.

1.  With the headset plugged into the controller, press the Xbox Button while in the Xbox One’s Home Screen.

2.  Go to the  System  tab (gear icon)  > > Audio.

You will see the following screen:

1. Headset Volume

This controls the overall volume (both game and chat) through the headset.

2. Headset Chat Mixer

This adjusts the balance of the game and chat volume. If the bar is moved toward the right   icon (Chat), chat audio will be louder than game audio. If the bar is moved toward the left  icon (Game), game audio will be louder than chat audio.

3. Mic Monitoring

This controls the mic monitor volume. The mic monitor feature allows you to hear your voice through the headset when you speak into the microphone.

If you cannot hear chat volume at all, please check that the Xbox One Controller is assigned to a player. In addition, make sure the ‘ Headset Volume ‘ bar is moved to the right and the ‘ Headset Chat Mixer ‘ bar is in the center.

If you find that the overall volume is still very low, please contact our Support Team  for further assistance.

No Mic Audio On PC

If you are having issues being heard in chat while using your Atlas One with a PC, please review the following:

1. Headset is Securely Plugged in/Mic Is Unmuted

Plug the headset into the computer.

If your computer has separate jacks, one each for headset audio and mic audio, you’ll need to use the included PC Splitter Cable to connect the headset into your computer, as shown below.

Make sure that the mic is flipped forward. If the mic is flipped all the way up/back, the mic itself will be muted.

2. Mic/Headset are Set As Default Device

With the headset connected to the computer, check that the headset/mic are set as the default Playback and Recording devices.

Right-click the speaker icon on the bottom-right of the screen. On Windows 10, select “Open Sound Settings”; otherwise, click “Recording Devices”.

In these screens, you’ll be able to select the headset and mic as the default device; this means the computer will use the headset and mic for the audio.

PLEASE NOTE:  The headset/mic will not appear in the list of available devices as “Atlas One”. Instead, the headset will appear as the jack that the headset itself is plugged into. In the screenshots below, the headset appears as “Speakers (Realtek High Definintion Audio”, and the mic itself appears as “Microphone Array (Realtek High Definition Audio)”.

You should be able to gently tap the mic and see activity in the bar under “Test your Microphone”.

If you see that activity showing in the test bar, your mic has successfully been set as the default device. Continue to Step 3.

3. Test Recording

In Windows 10, click the start Menu and open Voice Recorder. With the mic and headset set as the default device, click the Record button, and record yourself talking into the mic, or gently tapping on the mic.

Then, click the play button to play back that test recording you made. You should be able to hear what you had recorded clearly.

Otherwise, select “Sound Recorder” , and click the “Start Recording” button.

Record yourself talking into the mic, or gently tapping on the mic. Then, click “Stop Recording” , and save the recording to your Desktop.

Open the recording, and play it back. You should be able to hear what you had recorded clearly.

If you could hear the recording clearly, the computer itself is picking up the sound. Continue to Step 3.

If you could not hear the recording clearly, but the mic is securely plugged in to the headset, is not muted, and both the headset and mic are set as the default device,  contact support.

3. Program-Specific Settings

If you are having issues with specific apps like Discord, Skype, or TeamSpeak, you’ll want to make sure that the mic and headset are set as the default devices for not only the computer’s sound settings, but also for the program’s sound settings as well. The individual screens and processes for this will vary from program to program, but essentially, you’ll want to go into the settings for the program, and make sure that the mic and headset are showing as the chosen default device.

Windows Sonic Surround Sound

Microsoft recently introduced  Windows Sonic Surround Sound  for Xbox One , which means that a gaming headset connected directly to the controller or to the console’s USB/Optical ports can now deliver immersive virtual surround sound.

Additionally, you’ll be able to choose between  Windows Sonic for Headphones  (which is free), or Dolby Atmos for Headphones  (sold separately). Whatever you decide, having surround sound provides a much more in-depth experience, and even offers a competitive advantage, so make sure you give it a try.

WINDOWS SONIC SETUP

Here’s how to set up your  Atlas One headset with Xbox One’s new Surround Sound feature:

1. Press the Xbox button on the controller while in the Xbox One Home Screen.

2. Go to the  System  tab (gear icon)  > > Settings >> General >> Volume & Audio Output

3. Set Headset Audio Headset Format to  **Windows Sonic for Headphones.***

***** At this point, you can also select Dolby Atmos for Headphones, if applicable. (sold separately).

PC Setup

To set up your Atlas One headset for use with a PC, please do the following.

First, plug the headset into the computer, as shown.

If your PC has two separate jacks (one each for headset audio and mic audio), you’ll need to use the included PC Splitter Cable, as shown below.

Then, set the headset as the default device, and make sure the game’s audio settings are configured, too:

1. Right-click on the Speaker icon in the bottom-right of the Taskbar, and select “ Open Sound Settings “.
2. Select the jack that the headset is plugged in to as the  Default Input and Output Device.
3. Some games/programs have their own audio settings, independent of the computer settings. Make sure the headset is also set as the default device in the game/program you are looking to use the headset with, as well.

Xbox Setup

To set up your Atlas One headset for use with an Xbox console, please do the following. Please note that the information in this article applies to both the Xbox One and the Xbox Series X|S consoles.

XBOX VOLUME SETUP

1. Plug the headset into the Xbox controller.
2. While in the Home screen, press the Xbox button on the controller. Scroll down to the buttons on the bottom of the left sidebar, and then select the speaker icon (Audio & Music).
3. Configure your settings as shown:
   • Set  Headset Volume  to  Maximum
   • Set  Headset Chat Mixer  to the  Middle Setting
   • Set  Mic Monitor  to  Minimum

XBOX SURROUND SOUND SETUP

1. While in the Home screen, press the Xbox button on the controller.
2. Navigate to the Profile & System tab and select “ Settings “.
3. Go to  General >> Volume & Audio Output.
4. In the  Headset Audio  column (right side of screen), set  Headset Format  to  Windows Sonic For Headphones.

PlayStation Setup

This article details the best way to set up your Atlas One headset for use with a  PS4   or PS5  console.

PS4 SETUP

If you have a PS4/PS4 Pro console, please do the following.

1. Go to  Settings >> Devices >> Audio Devices.

   •   * Set  **Input**  &  **Output Device**  to  **Headset Connected to Controller**.

   • Set  Output to Headphones  to  All Audio.
   • Set  Volume Control (Headphones)  level to maximum.
2. Select  Adjust Microphone Level  and follow the instructions to calibrate your microphone.

PS5 SETUP

If you instead have a PS5 console, please do the following.

1. Plug the headset into the aux port in the DualSense controller. Once you do this, the microphone function will automatically switch from the controller’s integrated mic to your headset.

   •   * Go to  **Settings >> Sound >> Audio Output >> Output Device**

   • Select  Headset Connected To Controller  for  Output Device
   • Set Output to Headphones to All Audio
2. Go to  Settings >> Sound >> Volume >> Headphones

   •   * Set  **Volume Control (headphones)**  level to  **Maximum**

3. Adjust your microphone levels by going to  Settings >> Sound >> Microphone >> Adjust Mic Level >> Microphone Level

*As desired, you can enable the 3D Audio function to enhance the audio through your headset. Then, go to  Adjust 3D Audio Profile  to select the best profile option for your game.

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