2023 Motorola Razr Mobility User Manual Product Information
- June 1, 2024
- Motorola
Table of Contents
2023 Motorola Razr Mobility
“`html
Product Information
Specifications:
-
Brand: Motorola
-
Warranty Period: As noted in the Addendum from the date of
original consumer purchase -
Coverage: Material and workmanship defects for normal consumer
purposes -
Not Covered: See below for detailed list
Product Usage Instructions:
Warranty Coverage:
The warranty covers substantial defects in material and
workmanship for a specified period from the original consumer
purchase date, provided the product is used for normal consumer
purposes.
What is Not Covered:
- Normal wear and tear
- Cosmetic damage
- Damage from non-Motorola products or services
- Unauthorized service or modifications
- Defects due to third-party services or networks
- Software-related issues
Service Process:
If your product needs service, back up all data before
attempting any diagnosis or repair. Visit the Motorola customer
support website for troubleshooting information.
FAQ:
Q: What does the Limited Warranty cover?
A: The Limited Warranty covers substantial defects in material
and workmanship for a specified period from the original consumer
purchase date.
Q: What is not covered under the Limited Warranty?
A: Normal wear and tear, cosmetic damage, damage from
non-Motorola products, unauthorized service, modifications without
permission, defects due to third-party services or networks, and
software-related issues are not covered.
Q: What should I do if my product needs service?
A: Before attempting any diagnosis or repair, back up all data.
Visit the Motorola customer support website for troubleshooting
information.
“`
Motorola Mobility LLC Limited Warranty
What does this Limited Warranty cover?
Motorola Mobility LLC, or its subsidiaries, (“Motorola”) warrants to the
original consumer purchaser (“you”) that the Mobile Phone or Moto ModsTM
accessory accompanying this warranty, and any in-box accessories that
accompany it (the “Products”), will be free of substantial defects in material
and workmanship for a period noted in the Addendum beginning from the date of
original consumer purchase (“Warranty Period”) provided that the Products are
used for normal consumer purposes.
This warranty only applies to the first purchaser, and begins on the original
date of purchase by such first purchaser. In Latin America, any remaining
warranty applies to resold products, except resold products that were
refurbished, or repaired by an unauthorized service center.
Repairs made by Motorola or its authorized Service Provider under this Limited
Warranty (“Warranty Service”) are covered for the balance of the original
Warranty Period, or for the period noted in the Addendum, whichever is longer.
This Limited Warranty covers only a purchase of new Products from Motorola or
an authorized reseller or authorized distributor of Motorola Products which
are accompanied in-box by this written Limited Warranty. This Limited Warranty
is personal to you and not transferable. No retailer or other third party is
authorized to make any representations on behalf of Motorola or to modify this
Limited Warranty.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS
THAT VARY BY STATE, PROVINCE OR COUNTRY (SUCH AS THE LEGAL WARRANTY IN
BRAZIL). FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF
RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO
ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND
REGULATIONS. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE
LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
Note for Moto ModsTM owners: This warranty covers only the following Moto
ModsTM: Moto Insta-Share Projector, Hasselblad True Zoom, Moto Power Pack,
Moto Style Shell Wireless Charging, Moto TurboPower Pack, Moto 360 Camera,
Moto Smart Speaker with Amazon Alexa, Polaroid Insta-Share Printer, Moto
Gamepad, Moto Stereo Speaker, Moto Power Pack & Digital TV, Moto Style Shell,
Moto 5G. Third-party Moto ModsTM are not covered by this warranty, but may be
covered by a separate warranty that accompanies them.
What will we do if you make a claim under this Limited Warranty?
If you make a valid claim under this Limited Warranty, Motorola or its
Authorized Service Provider will, at their discretion, either (1) repair the
Product using new, used, or reconditioned replacement parts; or (2) replace
the Product with a new or “like new” reconditioned Product that is the same or
similar to the warranted Product; or (3) refund the purchase price. Repaired
or replaced products will be returned to you in their original factory
configuration, plus any applicable software updates, which may affect use
and/or compatibility with third party applications (for which Motorola shall
have no liability). Any refunded or replaced Product shall become the property
of Motorola. To obtain service under this Limited Warranty, the claim should
be made in the country where the Product was intended for sale; otherwise
repair services are limited to the options available in the country where the
service is requested.
What is not covered?
This Limited Warranty does not cover the following unless they occurred
because of a defect in materials or workmanship:
(a) Normal wear and tear due to the normal aging of the Product, including
parts that are expected to deteriorate over time, such as batteries, lens
liners, or protective coatings.
(b) Cosmetic damage, including scratches, dents, and cracks to the Products.
(c) Damage caused by the use of non-Motorola branded or approved products,
accessories or software.
(d) Damage caused beyond the reasonable control of Motorola, including damage
caused by (i) accident, abuse, misuse; (ii) operating a Product outside its
permitted or intended uses as defined in the Products’ User Manual, Quick
Start Guide, Online Tutorials, and other documentation provided to you,
including use of the Products for commercial purposes; (iii) improper care and
handling (e.g. subjecting the Product to extreme temperatures), abuse or
neglect (e.g. broken or bent connectors, ports, or SIM/SD card slots); impact
damage (e.g. dropping the Product); (iv) contact with liquids, water, rain,
extreme humidity, unusually heavy perspiration or other moisture; sand, food,
dirt or similar substances (except for Products sold as resistant to such
substances), but then only to the extent the damage was not caused by
incorrectly securing the phone’s protective elements (e.g. failing to properly
close a seal), or such protective elements are damaged or missing (e.g. a
cracked back cover), or subjecting a Product to conditions beyond its stated
specifications or limits (e.g. IPx7, 30 minutes in 1 meter of fresh water); or
(v) flood, fire, earthquake, tornado or other acts of God not within
Motorola’s reasonable control.
(e) Unauthorized service. Defects or damage resulting from someone other than
Motorola or a Motorola authorized service center servicing, testing,
adjusting, installing, maintaining, altering, or tampering with the Products.
(f) Products that have been modified in any manner without the written
permission of Motorola, including Products (i) with serial numbers or other
manufacturer codes that have been removed, altered or obliterated; (ii) with
mismatched or duplicated serial numbers; (iii) with broken seals or other
evidence of tampering; or (iv) which have been modified to alter functionality
or capability, or show evidence of attempts to modify them.
WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A PRODUCT’S OPERATING
SYSTEM SOFTWARE: ALTERING A PRODUCT’S OPERATING SYSTEM, WHICH INCLUDES
UNLOCKING THE BOOTLOADER, ROOTING A DEVICE OR RUNNING ANY OPERATING SOFTWARE
OTHER THAN THE APPROVED VERSIONS ISSUED BY MOTOROLA AND ITS PARTNERS FOR YOUR
SPECIFIC DEVICE MAY PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT TO BE UNSAFE
AND/OR MALFUNCTION AND ANY DAMAGE THAT IS CAUSED THEREFROM WILL, UNLESS
OTHERWISE STATED BY MOTOROLA, NOT BE COVERED BY THIS LIMITED WARRANTY.
IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF IT CEASES TO COMPLY WITH THE
GOVERNMENT AUTHORIZATIONS THAT APPROVED ITS RELEASE. THEREFORE, YOU MUST NOT
MAKE CHANGES TO THE PRODUCT AFFECTING ITS EMISSION, MODULATION, TRANSMISSION
CHARACTERISTICS, INCLUDING POWER LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS,
SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES AND THE INTENDED METHOD OF USE OF
THE PRODUCT.
(g) Defects, damages, or the failure of the Product due to any third party
communication service or network you subscribe to or use with the Product.
(h) Software, either embedded in, downloaded to, or accompanied with the
Products.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY DISCLAIMS ANY
AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
NONINFRINGEMENT, ALL WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, AND MOTOROLA
DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER
THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION WITH
ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION,
DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN THE
PRODUCTS OR SOFTWARE WILL BE CORRECTED. WHERE SUCH STATUTORY OR IMPLIED
WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW,
ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE
EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR,
REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION SHALL
BE THE EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR WRITTEN REPRESENTATIONS
MADE BY MOTOROLA OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS,
INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY
OBLIGATIONS, INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS
OF THIS LIMITED WARRANTY.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY DISCLAIMS ANY
AND ALL LIABILITY, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY
(INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE
PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF
ANY KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS
OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR APPLICATIONS
(INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING, PROGRAMMING, OR REPRODUCING
ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON OR USED WITH
MOTOROLA PRODUCTS, OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF ANY
INFORMATION OR DATA STORED ON THE PRODUCTS); OR OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR
SERVICES PROVIDED UNDER THIS LIMITED WARRANTY. BY MAKING A CLAIM UNDER THIS
LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE DISCLAIMERS OF
LIABILITY. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR
LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR
EXCLUSION OF DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE
OR JURISDICTION.
My Product needs service, what should I do?
Before attempting to diagnose or repair any Product, please back up all
software, applications, and other data, including contacts, photos, music,
games, which will be erased during the repair process and cannot be
reinstalled by Motorola and Motorola shall have no liability therefore.
Review the online Motorola customer support website at
www.motorola.com/support for troubleshooting information.
If the Product is still not functioning properly after you have followed
troubleshooting instructions suggested on this website, please contact
Motorola using the contact details provided on the customer support page of
www.motorola.com/support.
If your Product is covered by this Limited Warranty, you may be required to
download, or otherwise obtain and accept software updates. You are responsible
for any third party data costs incurred when obtaining the downloads.
Before we can provide any further support under this Limited Warranty you must
first comply with the warranty processes outlined above, and any repair
instructions provided by Motorola.
If the software update does not fix the problem, you will receive instructions
on how to return the Product for service. You must supply: (i) proof of
purchase; (ii) a written description of the problem; (iii) the name of your
mobile network service provider, if applicable; and (iv) your home and email
address and telephone number. To the extent allowable under applicable law,
Motorola reserves the right to charge you for the cost of shipping the Product
to and from the authorized service center.
If the Product is not covered by this Limited Warranty (and you do not have
any other statutory rights in your place of residence), Motorola will inform
you of the availability, price, and other conditions applicable to such out-
of-warranty repair of the Product.
Addendum: Warranty periods (months)
For countries not listed, warranty periods are 12 months for the phone,
charger, earphone and removable battery, and 6 months for the non-removable
battery.
The warranty period begins on the date of the original consumer purchase
provided that the Products are used for normal consumer purposes. For
consumers residing in California, United States, the warranty period begins on
the date of delivery.
Country or region
Models
Phone , Moto Mods
Charge r
USB cabl
e
Earphon e
Nonremovabl e battery
Removabl e battery
Repair Service s option
(days) s
Purchased
Albania
before
12 12
12 6
12
6
Sep 1, 2017
90 4
Purchased
Albania
on or after 24 12
12 6
12
6
Sep 1, 2017
90 4
Algeria
All
12 6
6 6
12
6
30 4
Angola
All
12 6
6 6
12
6
90 4
Argentina All
12 12 12 12
12
12
90 4/5.3
Armenia All
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Australia All
12 12 12 12
12
6
90 4/5.1
Austria
All
24 12
12 12
24
12
90 5.1
Azerbaijan All
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Bahrain All
12 6
6 6
12
6
90 4
Bangladesh All
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Belarus
All
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Belgium All
24 12 12 12
24
12
90 5.1
Bosnia and Herzegovina
All
24 12 12 6
12
6
90 4
Botswana All
12 6
6 6
12
6
90 4
motorola
edge 30
Brazil
pro
24 24 24 24
24
–
motorola
edge 30
90 4/5.2
fusion motorola edge 30 ultra
Brazil
Others
12 12
12 12
12
12
Bulgaria All
24 24 24 24
24
12
Cambodia All
12 12 12 12
12
6
Canada
All
12 12 12 12
12
12
motorola
edge 40
motorola
Chile
edge 30 24 12 12 12
24
–
fusion
motorola
edge 30
neo
Chile
Others 12 12 12 12
12
12
motorola
edge 40
motorola
edge 30
ultra
Colombia motorola 24 12
12 12
24
–
edge 30
fusion
motorola
edge 30
neo
Colombia Others 12 12 12 12
12
12
motorola
edge 40
motorola
edge 30
fusion
Costa Rica motorola 24 12
12 12
24
–
edge 30
neo
motorola
edge 30
ultra
Costa Rica Others
12 12
12 12
12
12
90 4/5.2 90 4 90 4 90 4/5.1 90 4 90 4
90 4
90 4
90 4
90 4
Croatia
All
24 24 24 24
24
12
90 4
Cyprus
All
24 24 24 24
24
12
90 4
Czech Republic
All
24 24 24 24
24
12
90 4
Denmark All
24 12
12 12
24
12
90 5.1
motorola
edge 40
motorola
Dominican edge 30 Republic fusion
24
12
12 12
24
–
motorola
edge 30
neo
90 4
Dominican Republic
Others
12 12
12 12
12
12
90 4
Ecuador All
12 12 12 12
12
12
90 4
Egypt
All
12 6
6 6
12
6
90 4
El Salvador All
12 12
12 12
12
12
90 4
Estonia
All
24 12 12 12
24
12
90 4
Ethiopia All
12 6
6 6
12
6
90 4
Finland
All
24 12 12 12
24
12
90 5.1
France
All
24 24 24 24
24
24
90 5.1
Georgia All
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Germany All
24 12 12 12
24
12
90 5.1
Ghana
All
12 6
6 6
12
6
90 4
Greece
All
24 24
24 24
24
12
90 4
motorola
edge 40
motorola
Guatemala edge 30 24 12
12 12
24
–
fusion
motorola
edge 30
neo
90 4
motorola edge 30 ultra
Guatemala Others
12 12
12 12
12
12
90 4
Honduras All
12 12 12 12
12
12
90 4
Hong Kong
Purchased before Jul 1, 2019
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Hong Kong
Purchased on or after Jul 1, 2019
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Released
Hong Kong since
12 6
6 3
12
6
Oct 1, 2020
90 4
Hungary All
24 24 24 24
24
12
90 4
Purchased
India
before
12 12
12 12
12
6
Jan 1, 2018
30 4
Purchased
India
on or after 12 6
6 6
12
6
Jan 1, 2018
30 4
Indonesia All
12 12 12 12
12
12
90 4
Iraq
All
No warranty (war zone)
Purchased
Ireland
before Mar 1, 201
12
12
12 12
12
12
7
90 5.1
Purchased
Ireland
on or after Mar 1, 201
24
12
12 12
12
12
7
90 5.1
Italy
All
24 12 12 12
24
12
90 3/4/5.1
Japan
All
12 12 12 12
12
6
90 5.1
Jordan
All
12 6
6 6
12
6
90 4
Kazakhstan All
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Kenya
All
12 6
6 6
12
6
90 4
Kuwait
All
12 6
6 6
12
6
90 4
Latvia
All
24 12 12 12
24
12
90 4
Lebanon All
12 6
6 6
12
6
90 4
Libya
All
No warranty (war zone)
Lithuania All
24 12 12 12
24
12
90 4
Macau
All
12 12 12 12
12
6
90 3
Purchased
Macedonia on or after 24 12 12 6
12
6
Sep 1, 2017
90 4
Purchased
Macedonia before
12 12
12 6
12
6
Sep 1, 2017
90 4
Purchased
Malaysia before
12 12
12 12
12
12
Jul 1, 2019
90 4
Malaysia
Purchased
from
Jul 1, 2019 No Motorola warranty. Contact the point of sale or follow instructions
to
provided with your device to get service and support.
May 1, 202
0
Purchased
Malaysia
after May 1, 202
12
6
6 3
12
6
0
90 4
Mauritius All
12 6
6 6
12
6
90 4
motorola
edge 30
pro
Mexico
motorola 24 12
12 12
24
–
edge 30
motorola
edge 30
90 4/5.3
fusion motorola edge 30 ultra motorola edge 30 neo motorola edge 40
Mexico
Others
12 12
12 12
12
12
90 4/5.3
Moldova All
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Purchased
Montenegro before
12 12
12 6
12
6
Sep 1, 2017
90 4
Purchased
Montenegro on or after 24 12 12 6
12
6
Sep 1, 2017
90 4
Morocco All
12 6
6 6
12
6
30 4
Mozambiqu e
All
12 6
6 6
12
6
90 4
Myanmar All
12 6
6 3
12
6
90 4
Namibia All
12 6
6 6
12
6
90 4
Nepal
All
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Netherlands All
24 12 12 12
24
12
90 5.1
New Zealand
All
12 12 12 12
12
6
90 4/5.1
Nicaragua All
12 12
12 12
12
12
90 4
Nigeria
All
12 6
6 6
12
6
90 4
Norway All
24 12 12 12
24
12
90 5.1
Oman
All
12 6
6 6
12
6
90 4
Pakistan All
12 6
6 6
12
6
90 4
Paraguay Others 12 12 12 12
12
12
90 4
Paraguay
motorola edge 40
24
12
12 12
24
–
motorola
edge 40
motorola
edge 30
ultra
Peru
motorola 24 12
12 12
24
–
edge 30
fusion
motorola
edge 30
neo
Peru
Others 12 12 12 12
12
12
Purchased
Philippines before
12 12
12 12
12
12
Jul 1, 2019
Purchased
Philippines on or after 12 6
6 3
12
6
Jul 1, 2019
Poland
All
24 12 12 12
24
12
Purchased
Portugal
before Mar 1, 201
24
12
12 12
24
12
7
Purchased
Portugal
on or after Mar 1, 201
24
24
24 24
24
24
7
Purchased
Portugal on or after 36 36 36 36
36
36
Jan 1, 2022
Puerto Rico All
12 12
12 12
12
12
Qatar
All
12 6
6 6
12
6
Romania All
24 24 24 24
24
12
Russia
All
12 12 12 3
12
6
Saudi Arabia All
24 6
6 6
24
6
90 4
90 4
90 4 90 4 90 4 90 4/5.1 90 5.1
90 5.1
90 5.1 90 4 90 4 90 4 90 4 90 4
Serbia
All
24 24
24 24
24
12
90 4
Purchased
Singapore before
12 12
12 12
12
12
Jul 1, 2019
90 4
Purchased
Singapore on or after 12 6
6 3
12
6
Jul 1, 2019
90 4
Slovakia All
24 24 24 24
24
12
90 4
Slovenia All
24 24 24 24
24
12
90 4
Purchased
South Africa before
12 24
24 24
24
24
Dec 1, 2016
30 4
Purchased
South Africa on or after 24 24 24 24
24
24
Dec 1, 2016
90 4
South Korea All
24 12 12 12
12
12
90 4/5.1
Spain
All
24 24 24 24
24
24
90 5.1
Purchased
Spain
on or after 36 36 36 36
36
36
Jan 1, 2022
90 5.1
Sri Lanka All
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Sweden All
24 12 12 12
24
12
90 5.1
Switzerland All
24 12 12 12
24
12
90 5.1
Purchased
Taiwan
before
12 12
12 12
12
6
Jul 1, 2019
90 4
Taiwan
Purchased on or after Jul 1, 2019
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Purchased
Taiwan
on or after 12 6
6 3
12
6
Jan 1, 2021
90 4
Tanzania All
12 6
6 6
12
6
90 4
Purchased
Thailand before
12 12
12 12
12
12
Jul 1, 2019
90 4
Purchased
Thailand on or after 12 6
6 3
12
6
Jul 1, 2019
90 4
Tunisia
All
12 6
6 6
12
6
30 4
Türkiye
All
24 24 24 24
24
24
180 3/4/5.1
Uganda All
12 6
6 6
12
6
90 4
Ukraine All
12 12 12 3
12
6
90 4
United Arab Emirates
All
12 6
6 6
12
6
90 4
Purchased
United Kingdom
before Mar 1, 201
12
12
12 12
12
12
7
90 5.1
Purchased
United Kingdom
on or after Mar 1, 201
24
12
12 12
12
12
7
90 5.1
United States
All
12 12 12 12
12
12
90 4/5.1
Uruguay All
12 12 12 12
12
12
90 4
Uzbekistan All
No Motorola warranty. Contact the point of sale or follow instructions provided with your device to get service and support.
Vietnam All
12 12 12 12
12
12
90 4
Yemen
All
No warranty (war zone)
Zambia
All
12 6
6 6
12
6
90 4
Zimbabwe All
12 6
6 6
12
6
90 4
Addendum: Service option descriptions
Service options vary by country/region. View service options for your country/region.
Collection points or depot service – You pack and deliver Product to a
designated collection 3 point, which will ship Product to a service center.
After repairing or exchanging the Product, the
service center returns Product to you by agreed method.
Customer carry-in service – You deliver Product to a designated service center
at your risk and 4 expense. You pick up Product after service center repairs
or exchanges it. If you don’t pick up
Product, the service center may dispose of the Product as it sees fit, with no
liability to you.
Mail-in service – Your Product will be or may be repaired, exchanged or refunded at a
5.1
designated Motorola’s
service center after you ship it via Motorola’s expense. After the Product has been repaired
designated courier service at or exchanged, it will be returned
to
you at Motorola’s risk and expense.
Mail-in service – Your Product will be repaired, exchanged or refunded at a designated service
5.2
center after the Product
you has
ship it via Motorola’s designated courier service at Motorola’s expense. After been repaired or exchanged, it will be returned to you at Motorola’s risk and
expense. This service option is available only if there’s no service center in your city.
Mail-in service – Your Product will be repaired at a designated service center
after you ship it via 5.3 Motorola’s designated courier service at Motorola’s
expense. After the Product has been
repaired, it will be returned to you at Motorola’s risk and expense.
https://help.motorola.com/hc/apps/settings/legal/global/en- us/index.html?t=CGT1507061106