Sylvox KT16K0KHGA 15.6 Inch Mini Smart Kitchen TV User Manual
- June 1, 2024
- Sylvox
Table of Contents
- Sylvox KT16K0KHGA 15.6 Inch Mini Smart Kitchen TV
- Product Information
- Product Usage Instructions
- FAQs
- General Information
- Accessories
- Specification
- Overview
- Installation Guidelines
- Remote-Control unit
- General Description
- Troubleshooting
- Warranty
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Sylvox KT16K0KHGA 15.6 Inch Mini Smart Kitchen TV
Specifications
- Model: KT16K0KHGA
- Product: 15.6 Mini Smart Kitchen TV
Product Information
General Information
To avoid damaging the television set, please observe the following safety instructions during setup and use:
- Cleaning: Use only a soft damp cloth or a special cleaning product for flat-screens.
- LED Display: Avoid applying too much pressure on the screen.
- Heat/Damp/Humidity: Avoid exposure to high temperatures or high humidity areas.
- Condensation: Allow the TV to acclimate when moving from cool to warm areas to prevent condensation.
- Air Circulation: Keep ventilation slots clear to prevent overheating.
- Small Objects: Ensure no small objects or liquids enter the TV.
- Crushing: Avoid crushing fingers or objects when turning the TV.
- Electric Supply: Use correct voltage, ensure easy access to plug, and avoid kinking power cable.
- Moving the Television Set: Hold only the casing when moving the TV.
- Repairs/Accessories: Repairs by authorized personnel only. Dispose of batteries properly.
Product Usage Instructions
Cleaning Instructions
- Disconnect the TV before cleaning.
- Use a soft damp cloth or a special cleaning product for flat-screens.
Moving and Setup
- When moving the TV, hold only the casing.
- Ensure easy access to the plug and do not kink the power cable.
Air Circulation
- Keep ventilation slots at the rear of the TV clear to prevent overheating.
Safety Precautions
- Avoid exposing the TV to high temperatures or humidity.
- Prevent small objects or liquids from entering the TV.
FAQs
- What should I do if my TV is exposed to extreme weather conditions?
- If your TV is exposed to extreme weather like storms or lightning, disconnect it from the mains to prevent damage.
- How should I clean my TV screen?
- Clean the TV screen with a soft damp cloth or a special cleaning product designed for flat-screens to avoid damage.
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15.6″ Mini Smart Kitchen TV
Model:KT16K0KHGA
USER’S MANUAL
Note: The product and illustrations in this user’s manual is only for explanation purposes and may vary depending on model.
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USER’S MANUAL MANUEL DE L’UTILISATEUR MANUAL DE USUARIO
General Information
To avoid damaging the television set please observe the following safety instructions during setup and use.
Cleaning the television set Before cleaning, disconnect the television set. Use only a soft damp cloth or a special cleaning product for flat-screens.
LED Display
Too much pressure on the screen can damage the television set.
Heat/damp/humidity
The television set should not be exposed to high temperatures (radiators, open fire). The television set should not be used in areas with high humidity.
Condensation
If moved from a cool area to one with a higher temperature, the television set should be left for at least an hour before plugging it in. A rapid change of temperature can lead to the formation of condensation in the television set itself. This can lead to damage if the television set is in use.
Air Circulation
To prevent overheating of the television set the ventilation slots at the rear should always be clear.
Small Objects
It is important to ensure that no small objects or liquids enter the television set. They can cause damage or even fire.
Crushing
Take care to avoid crushing fingers or other objects when turning the television set in any direction.
Electric Supply Moving the Television Set
Use the television set only with the voltage indicated in the specifications.
Ensure that there is easy access to the plug and that the television set can
always be disconnected from the electricity supply. Do not disconnect the
television set by pulling the power cable. Always take hold of the plug. The
power cable must not be kinked or placed over sharp edges.
When moving the television set, hold only the casing.
Repairs/Accessories
Repairs and servicing must be undertaken only by authorised and trained personnel.
In accordance with the Batteries Regulation, batteries are to be disposed of only in containers provided for this purpose.
In extreme weather (storms, lightning) and long inactivity periods (going on holiday) disconnect the TV set from the mains. The mains plug is used to disconnect TV set from the mains and therefore it must remain readily operable. If the TV set is not disconnected electrically from the mains, the device will still draw power for all situations even if the TV is in standby mode or switched off.
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IMPORTANT – Please read these instructions fully before installing or
operating WARNING: Never let people (including children) with reduced
physical, sensory or mental capabilities or lack of experience and / or
knowledge use electrical devices unsupervised.
The power cord plug should be easily accessible. Do not place the TV,
furniture, etc. on the power cord. A damaged power cord/plug can cause fire or
give you an electric shock. Handle the power cord by the plug, do not unplug
the TV by pulling the power cord. Never touch the power cord/plug with wet
hands as this could cause a short circuit or electric shock. Never make a knot
in the power cord or tie it with other cords. When damaged it must be
replaced, this should only be done by qualified personnel. Do not do not place
open flames such as lit candles on the top of or near the TV. Do not place any
heat sources such as electric heaters, radiators, etc. near the TV set. Do not
place the TV on the floor and inclined surfaces. To avoid danger of
suffocation, keep plastic bags out of the reach of the babies, children and
domestic animals. Do not dispose of the batteries in fire or with hazardous or
flammable materials. Warning: Batteries must not be exposed to excessive heat
such as sunshine, fire or the like. If you think batteries might have been
swallowed or placed inside any part of the body, seek immediate medical
attention.
Accessories
Please make sure the following items are included with your TV. If any items
are missing, Please contact us.
Television
Warranty Card
Remote Control Screwdriver
User’s manual
Batteries (AAA x 2)
Adapter
Remote control base
Fixed fittings
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Content
S P E C I F I C AT I O N O V E R V I E W INSTALLATION GUIDELINES REMOTE-
CONTROL UNIT GENERAL DESCRIPTION TV OPERATION
HOME SCREEN INPUT SOURCE DASHBOARD CHANNELS & INPUTS DISPLAY & SOUND NETWORK &
INTERNET ACCOUNTS & SIGN-IN PRIVACY APPS SYSTEM REMOTES & ACCESSORIES READ
BEFORE USING APPS TROUBLESHOOTING WARRANTY POLICY
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Specification
KT16K0KHGA 15.6″
12V 2A 1920 X 1080
20W 2 x 5W
Product Dimensions (Include base bracket)
14.28 x 8.76 x 3.05 inch / 362.8 x 222.4 x 77.5 mm 3.8 lbs / 1.7 kg
32° to 104° F (-0° to 40°C)
Note: Design and specification modification maybe made at any time without prior notice, all data and dimensions are approximations.
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Overview
Overview
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INPUT
MUTE
CH+
CH-
VOL+
VOL-
POWER
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1.SPEAKER
2.POWER INDICATOR Red: In standby mode.
3.REMOTE CONTROL SENSOR
4.INPUT: Change and select the desired mode.
5.MUTE: Press to see an on-screen mute of your TV’s features.
6.CH+/-: Press to change channels. In the on-screen menu, use the CH +/- buttons as up/down arrow buttons.
7.VOL+/-: Press to increase or decrease the volume. In the on-screen menu, use the VOL +/- buttons as left/right arrow buttons.
8.POWER: Press this button to turn the TV on or off.
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L / R
MINI AV
AUDIO OUT
IN
USB
HDMI1
HDMI2
RF
OPTICAL OUT
RJ45
1. EARPHONE Connect a set of phone for private listening. 2. L/R AUDIO OUT Connect to the audio output jacks on your amplifier/home theater. 3. MINI AV IN Connecting for VIDEO signal input in Composite mode. 4. USB Connect USB device. 5. HDMI1/2 Connect a device with a HDMI input. 6. RF Connect to an antenna or cable NTSC & ATSC. 7. OPTICAL Digital audio output. 8. RJ45 Ethernet connection. 9. DC 12V input
DC 12V
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Installation Guidelines
UseholeAifhorizontal rotationisnotrequired
A
78.00 mm
A
A
40.00 mm
Forhorizontal rotationuseholeB
B
B
35.00 mm
B
35.00 mm
1. Mark the fixing holes position of the machine according to the A or B holes on the bracket and make sure that the installation space is enough to flip the machine. 2. Pre-drill the pilot holes before installing the TV to make it easier to secure. 2.1. When installing on a wooden base, first drill a 5-20mm pilot hole, and then secure the bracket with M6-L20 screws. 2.2. When installing on a concrete base, first drill a 7-40mm pilot hole, then insert a plastic expansion pipe, and secure the bracket with M6-L20 screws.
Installation Guidelines
Lifting formwork mode
Wall mounting mode
Installation base material Bracket Screw Screen
Screen Wall installation Bracket Screw
How to install the Sylvox TV, please scan the QR code as below to get more
information.
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Remote-Control unit
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Remote-Control unit
1. POWER: Turn the TV on and off. 2. MUTE: Press this button to cut off the
sound of the TV set temporarily, press again to resume. 3. Digital
Buttons(0-9, -): Directly select channel with digital buttons. 4. INPUT: Press
to open the input source list. 5. NETFLIX: If network connects, press this key
to view NETFLIX directly. 6. YouTube: If network connects, press this key to
view YouTube. 7. Disney+: If network connects, press this key to view Disney+.
8. Prime Video: If network connects, press this key to view Prime Video. 9.
Profile: Switch profile. 10. Google Assistant: Open Google Assistant. 11.
Settings: Access the settings (direct or through the dashboard in GTV)from any
place in the system. 12. Arrow buttons : Use to select on-screen menu items
and change menu values. 13. OK: Confirms selection. 14. BACK: Return to the
previous menu. 15. Guide: Open Live TV EPG. 16. HOME: Display the HOME page.
17. VOL+/- : Press these buttons to adjust the volume. 18. CH/: Press these
buttons to change channel upward or downward. 19.INFO: Press to display the
channel information. 20. : In DTV mode, press button to record the TV program.
21. APPS: Press to display the app list. 22. LIST: Press to display the
channel list. 23. CC: Display CC function menu in TV/AV mode. 24. Button:
Press to open virtual keyboard in DTV source. 25. MTS/AUDIO: In USB mode,
press this button to switch audio track when movie is playing. In TV mode,
press this button to switch MTS or Audio Language. 26. DIGITAL MEDIA PLAYER
CONTROL BUTTON: Include backward, forward, play/pause, stop in USB mode. 27.
COLOR BUTTONS: It’s used in the APPS.
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General Description
Installing Batteries in the Remote Control
Installing Batteries
1 Use the accessory screwdriver to remove the four screws of the battery cover
of the remote controller and open the battery cover.
2 Insert two 1.5V AAA size batteries in correct polarity. Don´t mix old or
used batteries with new ones.
3 Lock the four screws on the battery box cover of the remote controller with
a screwdriver. Please keep the screwdriver.
2 x size AAA 1.5V
Point the remote towards the remote control sensor of the wireless TV and use
it within 7 meters.
Put the used batteries into the recyc-ling bin since it can negatively affect
the environment.
Note: 1) A loading of batteries should be last one year under normal use. 2) If you don’t intend to use the remote control for a long period of time, remove batteries to avoid damage due to leakage. 3) Do not mix old and new batteries or different types. 4) Do not throw batteries into fire or water. 5) The batteries (battery pack or batteries installed) should not be exposed to excessive heat such as sunshine, fire or the like.
External Connection
Antenna connection
Antenna input impedance of this unit is 75ohm. VHF/UHF 75ohm coaxial cable can
be connected to the antenna jack directly, if the antenna cable is 300ohm
parallel flat feeder cable, you need to use the 300ohm/75ohm converter to
connect the antenna cable to the antenna jack. For details Please refer to the
following drawing.
Antennas with 300ohm flat twins Leads
Antennas with 75ohm Round Leads
Use a 75ohm – 300ohm converter ANT IN
300ohm coaxial cable Antenna feeder
75ohm coaxial cable
Antenna cable
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TV Operation
1. Please connect the TV to the power supply, and the indicator light will be
red after power-on. Press the (power) button on the remote control or TV to
turn on the TV. 2. You need to pair the remote control with the TV first.
After the code is successful, you can use the Operate the Bluetooth remote
control of the TV.
3.Press / to select the system language and press OK to confirm the language.
4. Press / to set up Google TV which need to sign in google account for
Google service, or basic TV which not need to sign in google account.
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5. Scan setup code to download Google home app on your phone to set up or press / to set up on TV.
8. Set your location.
6. Press / to select the wifi to connect, press OK and enter the password to confirm the connection is successful.
9. Set your Time Zone.
7. By accepting the Google Terms of Service to improve the product experience, select “Accept” to accept this condition.
10. Set your Daylight Saving.
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11. Set the Tuner mode, You can also choose to skip first. 12. Please double check your Settings, After confirming ENTER, you can use it. The content displayed in the image depends on your region.
HOME SCREEN
After completing the wizard Settings, you can watch TV and go to the home
screen.
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1. Open Google Assistant or start a text search. 2. Among the applications
installed on the TV, the icons for the favourite applications are shown inside
here. (Favourite applications can be added/ deleted/changed its order by
users.)
Inputs: Icon to select an input source. Settings: Various settings can be
configured here. For details on the settings, see the next explanation.
INPUT SOURCE
In the HOME interface, press /// to select the “Inputs” icon, press OK to open
the input source list, then press up to highlight an input and press OK to
switch.
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Under live TV, press the SOURCE button to display the list of input sources. You can select the desired source.
Dashboard
The Google TV dashboard provides a single location for users to access,
settings, notifications, picture settings and more. To open the panel, please
press DASHBOARD on your remote from the Google TV home screen.
1. Press to display the Home menu. 2. From the Google TV home screen, please
press to display the DASHBOARD. 3. Useto select the desired menu and an item,
then press OK.
Channels & Inputs
To set Channels and Inputs
NAVIGATING THE ON-SCREEN MENU 1. In the HOME interface, press the key to
select the icon of the circular settings menu, press OK to confirm.
2. Press / button to select what you want set. 3. Press OK to enter setting.
Add channels To add for the first time or additional channels, please follow
the steps below: 1 Go to Settings > Channels & Inputs > Channels 2 Select your
signal type 3 Select Channel Scan to start channel installation.
Inputs Consumer Electronic Control (CEC) – This allows you to operate the
linked functions between our brand devices with CEC feature and this unit. We
do not guarantee 100% interoperability with other brands of CEC compliant
devices.
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Display & Sound
To set Picture and Sound
Sound
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Picture
Picture Mode Standard: For normal TV viewing. Movie: Deep picture settings for
a cinematic experience. ECO: Eco TV settings for low power consumption. Vivid:
Enhanced picture contrast and sharpness for viewing in a well-lit room.
Sports: Brilliant picture settings for high action. Game: Optimized for PCs
and game consoles.
Screen Brightness Adjusts the LED brightness to affect the overall brilliant
color. Advanced Settings For more detailed picture settings, go to Advanced
Settings, where you find settings for Color Temperature, Noise Reduction And
Picture Reset etc. 16
Sound Mode The following sound settings can be configured. Depending on the
format of the broadcasting, some sound settings are not available.
Standard: For normal TV viewing. Movie: Powerful sound settings for a
cinematic experience. Music: Optimized for music playback. News: Set the
anchor’s voice at a comfortable volume. Personal: The customized settings you
preferred. Audio output Output Device: TV Speaker/SPDIF/Optical/HDMI-ARC
Digital Output: Auto/Bypass/PCM/ Dolby Digital Plus/ Dolby Digital Digital
Output Delay The on-screen picture and the sound from an amplifier via the
digital audio (SPDIF) output jack are synchronized by delaying .the output
from the connection. The higher values will increase the digital audio (SPDIF)
output delay.
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Network & Internet
Setup network connection settings in order to use apps or network upgrade
functions. To set Network & Internet.
Accounts & sign-in
You can manage to add or remove your Google account and kids profile account.
Wi-Fi setting 1. Confirm that Wi-Fi is turned on and you’re connected to the
correct network. 2. If not, locate the network you’d like to connect to and
select it to connect. Enter the
password if required. 3. Open one of your apps. 4. Play your video, music, or
game again.
Note(s) If you still have issues, turn the Wi-Fi option off and on again.
Use your Mobile/Tablet hotspot Automatically adjusts video quality to use less
mobile data.
Data Saver reduces your data usage on mobile connections, increasing watch
time by up to 3x. Data usage and alerts help you monitor your data usage while
watching TV.
Scanning always available Let Google’s location service and other apps scan
for networks, even when Wi-Fi is off.
Ethernet Proxy settings: Set Proxy manually. IP settings: Configure the IP
setting for your network connection.
Google Account Google TV profiles let everyone in your home enjoy their own
personalized space with their Google Account. With a personalized profile,
you’ll get TV show and movie recommendations just for you, easy access to your
personal watchlist and help from your Google Assistant.
Add Google account You can add more than one account on your Google TV so you
can sign in to services with multiple accounts. Your media and activity sync
across devices that your Google Account is signed in to.
Add a Kid Set up a kids profile on Google TV to choose which apps your kids
can use, and to set up bedtime reminders and screen time limits. * Kids
profiles may not be available in some regions or on some devices.
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Privacy
This section is privacy settings of your TV, Google account and applications.
Apps
This section is apps settings, such as checking details and permissions.
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Location Google may collect location data periodically and use this data in an
anonymous way to improve location accuracy and location-based services.
Usage & diagnostics Automatically send diagnostic information to Google, like
crash reports and usage data from your device, apps, and Chromecast built-in.
you can adjust these permissions at any time from device settings. Learn more
at g.co/tv/diagnostics.
Ads Manage your afs settings, such as resetting your advertising ID.
Google Assistant You can ask questions and complete tasks on your Google TV
with Google Assistant. Google Assistant comes installed on your Google TV
device. You can turn it on when you first set up your device, or you can turn
it on later. Payment & Purchases
Manage your account and purchases through the Play Store app on your mobile
device, or by following these links in a Web browser: Payment methods
g.co/ManageWallet Order history g.co/Play/Order Subscriptions
g.co/Play/Subscriptions
Security & Restrictions Your device and personal data are more vulnerable to
attack by apps from unknown sources. You agree that you are solely responsible
for any damage to your device or loss of data that may result from using these
apps.
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System
Accessibility You can use a screen reader, closed captions, Switch Access, and
more to make your Google TV device more accessible.
1. Press a (HOME) and use to select Settings then press OK. 2. Use to select
System, then press OK. 3. Use to select Accessibility, then press OK. 4.
Adjust the following items. Turn on closed captions Your caption preferences
might not apply to certain apps. 1. From the Google TV home screen, in the top
right, go to the user profile icon and select
Settings. 2. Select System > Accessibility. 3. Select Captions. 4. Turn on
Display to show captions. Then choose your options. You can choose the size,
font, color, background and other characteristics of the caption text.
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Turn on high contrast text 1. From the Google TV home screen, in the top
right, go to the user profile icon and select Settings. 2. Select System >
Accessibility. 3. Turn on High contrast text (Experimental).
Text to speech Text to speech output settings. To set On/Off of this function,
select and set TalkBack.
Use accessibility shortcuts Accessibility shortcuts are a quick way to turn on
accessibility features. To use accessibility shortcuts, you first need to turn
them on.
To turn on accessibility shortcuts: 1. From the Google TV home screen, in the
top right, go to the user profile icon and select Settings. 2. Select System >
Accessibility. 3. Select Accessibility shortcut > Enable accessibility
shortcut. 4. By default, the shortcut turns on TalkBack. To change what’s
included in the shortcut, choose Shortcut service. 5. Choose an option and
select OK. To use the shortcut: On your remote, press and hold the back arrow
and down buttons at the same time for 3 seconds.
TalkBack TalkBack is the Google screen reader included on Android devices.
TalkBack gives you spoken feedback so that you can use your device without
looking at the screen.
Change screen reader settings 1. From the Google TV home screen, scroll up to
the top navigation bar. 2. Select Profile Settings > Dashboard > Settings. 3.
Select System > Accessibility. 4. Under “Services,” select TalkBack >
Configuration. 5. Change settings for speech volume, verbosity (such as
keyboard echo and usage hints), and spoken passwords.
Note(s) To find more options and settings for TalkBack, such as speech rate
and intonation, in the Accessibility menu, select Text to speech.
Use a screen reader 1. From the Google TV home screen, scroll up to the top
navigation bar. 2. Select Profile Settings > Dashboard > Settings. 3. Select
System > Accessibility. 4. Under “Services,” select TalkBack > Enable > OK.
Turn on Switch Access 1. From the Google TV home screen, in the top right, go
to the user profile icon and select Settings. 2. Select System >
Accessibility. 3. Under “Services,” select Switch Access > Enable > OK.
About You can check system update and TV registration information.
Reset This will restore your device to default settings and erase all data,
accounts, files, and downloaded apps.
Date & Time Automatic date & time Use network-provided time or off If it is
set to off, please manually set the date and time. Set time zone Select your
time zone Use 24-hour format Set the time to display in a 12 or 24-hour format
Language You can set the language for the on-screen display.
1. Use to select Language, then press OK. 2. Use to select English (Canada),
English (United States), Español or Français then
press OK.
Keyboard Perform the keyboard setting.
Storage Internal shared storage Removeable storage
Ambient mode (Digital Photo Frame) Google TV lets you set your TV to scroll
through Google Photos when you’re not watching anything.
Power & Energy Power on behavior Select the screen to start when powering on
the TV.
Cast Cast to Google TV You can cast content from phones, tablets, or laptops
to your Google TV.
Restart It just makes the TV turn off and again on. Your all settings will be
kept. If you want to delete all settings of the TV, please do factory reset.
Settings > System > About > Reset > Factory reset * This will restore your
device to default settings and erase all data, accounts, files, and downloaded
apps.
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Remotes & Accessories
You can connect several Bluetooth devices, like headphones or game
controllers, to your Google TV. You can only connect one audio device at a
time.
Pair a Bluetooth device 1. From the Google TV home screen, in the top right,
go to the profile picture or initial and select Settings > Remote &Accessories
Pair accessory 2. Make sure your device is in pairing mode or is visible to other devices. 3. Identify the device you want to pair from the list and select it. 4. On the Bluetooth pairing request screen, select Pair.
Note(s) Accessories that have been paired with your device appear in the Remote& Accessories section of Settings. You can also rename or forget devices. Reconnect a paired device
1. From the Google TV home screen, in the top right, go to the profile icon and select Settings > Remote & Accessories
2. Under “ACCESSORIES” choose your device. 3. Select Connect. Fix problems with connecting Bluetooth devices If your Bluetooth device won’t connect, it could be an issue with the Bluetooth device or your T V. Troubleshoot connection issues 1. Turn off your Bluetooth device and then turn it back on. After your device is reset, try to pair
it again. 2. If you have multiple devices paired with your TV, disconnect the ones you’re not using. 3. Unplug your TV for 10 seconds and then plug it back in. When your TV is on, try to pair it
again. 4. Check if your Bluetooth device connects to other devices, such as a phone or tablet. A. If your device connects to other devices:Reset your Google TV device to factory settings. B. If your device doesn’t connect to other devices:Check that your Bluetooth device has up-
to-date software or get help from the device’s manufacturer.
Read Before Using Apps
(*Terms & Conditions Apply)
Due to the product characteristics featured on the Apps store, as well as
limitations in available content, certain featured applications, and services
may not be available on all devices or in all territories. Some Apps featured
may also require additional peripheral device or membership fees. Services and
content availability are subject to change without prior notice. Manufacture
takes no legal responsibility whatsoever for any interruption of App services
caused by the service provider for any reason. An unstable Internet connection
may cause delays or interruptions. In addition, applications may terminate
automatically depending on the network environment. Applications services and
updates may become unavailable. Application content is subject to change by
the services provider without prior notice. Specific services may differ with
the version of the application installed on the TV. An application’s
functionally may change in future version of the application. Depending on the
third party service provider/s policies, certain applications may not support
multitasking. The response to remote commands and the resulting on screen
display may be delayed while a webpage is loading. The copy and paste
operations are not supported. The web browsing speed will differs with the
network environment. Depending on the types of video/audio codecs supported,
it might not be possible to play certain video and audio files while playing
content. Apps store have certain limitation, it consist many inbuilt apps for
various needs of user but user doesn’t have facility to add other apps from
any other media.
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Troubleshooting
If you have any problem, check the couter measures for each symptom listed below. The following symptoms may have been, caused by inaporopriate adjustment rather than actual malfunction of the unit. If the trouble pens sts, contact the Customer Care Centre, see back page for contact details.
Symptoms No power
Possible solutions
Please check the power cord plugged in and that the power outlet works. Unplug
the power cord and plug it in after 60 seconds and restart the TV.
No picture
Please check antenna connection. Station may be experiencing problems, please tune to another station. Please adjust the settings of contrast and brightness.
Good picture but no sound
Please increase the volume. Please check TV is under mute mode, press MUTE button on the remote control. Please check sound settings. If external devices are being used, check their volumes are not set too low or turned off. If using AVI or Component inputs, please make sure cables are connected properly and not loose. If using DVI to HDMI cable, a separate audio cable is required. Make sure a headphone jack >s not connected.
Good sound but abnormal color or no picture
Please check antenna connection and antenna condition. If using Component input, please check Component connections, incorrect or loose connections may cause colour problems or cause the screen to be blank.
No response to remote control
Batteries of remote control may have exhausted, if necessary, please change the batteries. Clean the remote control lens. The distance between LED TV and remote control should be within 8m, within recommended operating angle and path is free of obstructions.
Colored dots may be present on the screen
Although the LED screen is made with high-preci sion technology and 99.99% or mere of the pixels are effective, black dots may appear or bright points of light (red. blue, or green) may appear constantly on the LED screen. This is a structural property of the LED screen and not a malfunction.
Picture is breaking up
Keep the TV away from noisy electrical sources such as cars, hair dryers, welders, and all optional equioment. Electrical atmospheric interference such as local or distant ightning storms may cause picture to break up. When installing optional equipment, leave some space between the optional equipment and the TV. Check the antenna and connection. Keep the antenna away from any power or inpuVoutput cables.
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Symptoms After Auto Tuning only some channels are available Channel cannot be
selected
USB not playing Picture is distorted, macroblock, small block, dots,
pixelization, etc Noise from speaker
TV turns off automatically TV turns on automatically Picture is not shown in
full screen
Possible solutions
Check your area is covered by Digital Video Broadcasts. Try re-tuning or
manually tuning missing channels. Check that you are using the correct antenna
type.
Check if the channel has been blocked in the main menu settings.
Please check connecting USB cable and power supply is connected. Hard drive
has not been formatted. Please make sure USB disk is compatible and the
multimedia data formats are supported. Only support FAT32 format for the USB
disk.
Compression of video contents may cause distortion especially on fast moving
pictures such as sports and action movies.
Check cable connections, make sure a video cable is not connected to an audio
input. Low signal level may cause sound distortion.
Check if the Off Timer is set to On in the Setup menu. Sleep Timer may have
been enabled. If there is no signal for about 10 minutes from an input, the TV
will turn off.
Check if the On Timer is set to On in the Setup menu.
Black bars on each side will be shown on HD channels when displaying SD (4:3)
contents. Black bars on Top & Bottom will be shown on movies that have aspect
ratios different from your TV. Adjust picture size option on your external
device or TV to full screen.
WARNING
Never place a television set in an unstable location. A television set may
fall, causing serious personal injury or death. Many injuries, particularly to
children, can be avoided by taking simple precautions such as:
– Using cabinets or stands recommended by the manufacturer of the television
set. – Only using furniture that can safety support the television set. –
Ensuring the television set is not overhanging the edge of the supporting
furniture. – Not placing the television set on tall furniture (for example,
cupboards or bookcases) without
anchoring both the furniture and the television set to a suitable support. –
Not placing the television set on cloth or other materials that may be located
between the television
set and supporting furniture. – Educating children about the dangers of
climbing on furniture to reach the television set or its
controls If your existing television set is being retained and relocated, the
same considerations as above should be applied.
The plug or appliance coupler is used as the disconnect device, the disconnect
device shall remain readily operable.
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FCC Warning This device complies with part 15 of the FCC rules. Operation is
subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Changes or
modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment. NOTE: This equipment
has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna. Increase the separation between
the equipment and receiver. Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected. Consult the dealer or
an experienced radio/TV technician for help. Radiation Exposure Statement This
equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator and your body.
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Warranty
Thank you for purchasing this Sylvox product. We are glad to offer 12 months
free warranty for you. If you have any questions, please contact us via our
after-sales email or website for assistance.
Customer Service Support: Pre-salesupport@sylvoxtv.com After-
saleservice@sylvoxtv.com Marketingmarketing@sylvoxtv.com Website:
www.sylvoxtv.com Service Hotline: +1(866)979-5869 (Monday-Friday,9:00AM-5:00PM
EST)
Warranty Policy (1) When returning an item, please note the following:
1.Only items purchased directly from www.sylvoxtv.com and authorized resellers
can be returned, such as Amazon, Walmart, Newegg, Wayfair, Aliexpress, etc.
2.We will not accept any return requests for products purchased from
unauthorized third-party suppliers.
3.Customer must contact the original vendor with your order ID or purchase
proof and the detail of the product issue at service@sylvoxtv.com to request a
return/refund/repair/replace before returning products. Sylvox will provide
you with the shipping label in the mail.
4.Sylvox are responsible for all return shipping costs for quality problem.
5.If there is no reason to return the product after installation and use,
Sylvox shall have the right
to charge restocking fees of 20% of the product value. (Only accept
applications for no reason return within 7 days after arrival, and freight
costs are the responsibility of the customer) 6.Ensure that the item(s) you
are returning is repackaged in the original condition with all the
documentation and accessories that came with it. 7.If the returned product is
not in original packaging: artificial damage causes to affect the second sale,
such as its appearance being damaged, the lack of accessories, etc., we will
deduct the corresponding expenses according to the situation. 8.We will handle
your request once getting your returning item.
(2) How to return a product for a refund? (30 days money-back guarantee) To
return an item to Sylvox, Please contact the Sylvox team at
service@sylvoxtv.com to submit an after-sales application, we will provide you
with the shipping label in the mail. Please include your original order number
or order proof in the email and ensure that the item is returned within 30
days. No refunds will be issued until the item is received in its original
packaging (with its documentation and accessories).
(3) Refunds Once we receive and verify the condition of your product, a refund
is initiated. The way your refund is processed depends on your original
payment method. For credit or debit cards, refunds will be back to the card-
issuing bank within 7-10 business days of receipt of the returned item. Please
contact the card-issuing bank with questions about when the credit will be
posted to your account.
(4) What does the warranty not cover? (a) The wrong way of use and improper
repair by the user caused the failure or damage. (b) Failure or damage caused
by transportation, moving, and falling after purchase. (c) Other unavoidable
external factors cause failure and damage. (d) Improper use of the equipment
caused by water or other solution of damage. (e) Failure caused by a lightning
strike or other electric system reasons ( f ) Damage caused by using power
supply other than specified voltage.
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Warranty Period:
- Sylvox repairs the TV free of charge under the condition of the normal use of the instruction manual within 12 months.
- Sylvox warrants that this product conforms to the manufacturer’s specifications and will be free of defects in material and workmanship should any defect occur.
- Sylvox will correct the defect subject to the following conditions:
(a) Any defects caused or repairs required as a result of the abusive operation, negligence, accident, shipment damages, improper delivery and installation, application, and use for which this product was not intended as set forth in the user’s manual or other applicable Product documentation.
(b) Any defects caused or repairs required as a result of any product that has been tampered with, modified, adjusted, or repaired by any person other than Sylvox, a Sylvox authorized service provider or a Sylvox authorized service center or dealer.
(c) Any replacement of accessories, glassware, consumable or peripheral items required through normal use of the Product, including but not limited to, earphones, remote controls, batteries, etc.
(d) Any cosmetic damage to the Product surface or exterior, including but not limited to that which has been defaced or caused through normal wear and tear, improper shipping and handling, or the use of chemical cleaning agents.
(e) Any defects caused or repairs required as a result of damage caused by any external or environmental conditions, including but not limited to, the use of incorrect voltage, fluctuations or surges in transmission line/power line voltage, liquid spillage, or acts of nature or God.
(f) Warranty claims for Products returned with the altered, illegible, or missing model, factory serial number, and UL markings.
(g)Any Products used for rental, business, or commercial purposes. (h)Any installation, consumer instruction, delivery, setup, adjustment, and/or programming
charges. (i) A Product that is not installed following installation instructions is included with the Product. (j) Any signal reception problems (including antenna-related problems), images “burnt” into the
screen, signal noise or echo, interference or other signal transmission or delivery problems, availability of third-party provided services or content (including, without limitation, image, audio or video content).
No other entity other than Sylvox is authorized to extend, enlarge or transfer this warranty on behalf of Sylvox.
The express warranties in this limited warranty are, in lieu of and, except to the extent prohibited by applicable law, Sylvox disclaims all other warranties and conditions, express or implied, whether arising by law, statute, by course of dealing, or usage of trade, including, without limitation, implied warranties or conditions of all claims, whether based in contract, negligence, strict liability or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
For any questions, feel free to contact us via service@sylvoxtv.com at any time!