Sylvox KT16K0KHGA 15.6 Smart Kitchen TV User Manual

Sylvox KT16K0KHGA 15.6 Smart Kitchen TV

General Information

To avoid damaging the television set please observe the following safety instructions during setup and use.

Cleaning the television set

• Before cleaning, disconnect the television set. Use only a soft damp cloth or a special cleaning product for flat screens.

LED Display

• Too much pressure on the screen can damage the television set.

Heat/damp/humidity

• The television set should not be exposed to high temperatures (radiators, open fire).
• The television set should not be used in areas with high humidity.

Condensation

• If moving from a cool area to one with a higher temperature, the television set should be left for at least an hour before plugging it in. A rapid change of temperature can lead to the formation of condensation in the television set itself. This can lead to damage if the television set is in use.

Air Circulation

• To prevent overheating of the television set the ventilation slots at the rear should always be clear.

Small Objects

• It is important to ensure that no small objects or liquids enter the television set. They can cause damage or even fire.

Crushing

• Take care to avoid crushing fingers or other objects when turning the television set in any direction.

Electric Supply

• Use the television set only with the voltage indicated in the specifications.
• Ensure that there is easy access to the plug and that the television set can always be disconnected from the electricity supply.
• Do not disconnect the television set by pulling the power cable.
• Always take hold of the plug. The power cable must not be kinked or placed over sharp edges.

Moving the Television Set

• When moving the television set, hold only the casing.

Repairs/Accessories

• Repairs and servicing must be undertaken only by authorised and trained personnel.
• Under the Batteries Regulation, batteries are to be disposed of only in containers provided for this purpose.

CAUTION

• In extreme weather (storms, lightning) and long inactivity periods (going on holiday) disconnect the TV set from the mains.
• The mains plug is used to disconnect the TV set from the mains and therefore it must remain readily operable.
• If the TV set is not disconnected electrically from the mains, the device will still draw power for all situations even if the TV is in standby mode or switched off.

IMPORTANT – Please read these instructions fully before installing or operating.

WARNING: Never let people (including children) with reduced physical, sensory or mental capabilities or lack of experience and/or knowledge use electrical devices unsupervised.

• The power cord plug should be easily accessible. Do not place the TV, furniture, etc. on the power cord. A damaged power cord/plug can cause a fire or give you an electric shock.
• Handle the power cord by the plug, do not unplug the TV by pulling the power cord. Never touch the power cord/plug with wet hands as this could cause a short circuit or electric shock. Never make a knot in the power cord or tie it with other cords. When damaged it must be replaced, this should only be done by qualified personnel.
• Do not place open flames such as lit candles on the top of or near the TV.
• Do not place any heat sources such as electric heaters, radiators, etc. near the TV set.
• Do not place the TV on the floor or inclined surfaces.
• To avoid the danger of suffocation, keep plastic bags out of the reach of the babies, children and domestic animals.
• Do not dispose of the batteries in a fire or with hazardous or flammable materials.
• Warning: Batteries must not be exposed to excessive heat such as sunshine, fire or the like.
• If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.

Accessories

• Please make sure the following items are included with your TV.
• If any items are missing, Please contact us.

Specification

• Model: KT16K0KHGA
• Display Size: 15.6″
• Display Screen Type: LED
• Power adaptor: 12V 2A
• The maximum resolution: 1920 X 1080
• Power Consumption(Max): 20W
• Sound output(Max): 2 x 5W
• Image control: Fine digital control
• Display screen type: Color active matrix LED display
• TV receive system: NTSC System, ATSC System
• Frequency range: Antenna: 2-69; Cable: 1~135 (Analog: 1-125, Digital: 1-135)
• Video IN: NTSC3.58
• Antenna input impedance: 7552 (Unbalance)
• Product Dimensions (Include base bracket): 14.28 x 8.76 x 3.05 inch / 362.8 x 222.4 x 77.5 mm
• Weight (Net weight): 3.8 lbs / 1.7 kg
• Operation environment temperature: 32° to 104° F (-0° to 40°C)

Note
Design and specification modifications may be made at any time without prior notice, all data and dimensions are an approximation.

Overview

1. SPEAKER

2. POWER INDICATOR
   Red: In standby mode.

3. REMOTE CONTROL SENSOR

4. INPUT: Change and select the desired mode.

5. MUTE: Press to see an on-screen mute of your TV’s features.

6. CH+/-: Press to change channels.
   In the on-screen menu, use the CH +/- buttons as up/down arrow buttons.

7. VOL+/-: Press to increase or decrease the volume.
   In the on-screen menu, use the VOL +/- buttons as left/right arrow buttons.

8. POWER: Press this button to turn the TV on or off.

1. EARPHONE
   Connect a set of phones for private listening.

2. L/R AUDIO OUT
   Connect to the audio output jacks on your amplifier/home theatre.

3. MINI AV IN
   Connecting for VIDEO signal input in Composite mode.

4. USB
   Connect the USB device.

5. HDMI1/2
   Connect a device with a HDMI input.

6. RF
   Connect to an antenna or cable NTSC & ATSC.

7. OPTICAL
   Digital audio output.

8. RJ45
   Ethernet connection.

9. DC 12V input

Installation Guidelines

1. Mark the fixing holes position of the machine according to the A or B holes on the bracket and make sure that the installation space is enough to flip the machine.
2. Pre-drill the pilot holes before installing the TV to make it easier to secure.
3. When installing on a wooden base, first drill a 5-20mm pilot hole, and then secure the bracket with M6-L20 screws.
4. When installing on a concrete base, first drill a 7-40mm pilot hole, then insert a plastic expansion pipe, and secure the bracket with M6-L20 screws.

Lifting formwork mode

Wall mounting mode

• How to install the Sylvox TV, please scan the QR code as below to get more information.

Remote-Control unit

1. POWER: Turn the TV on and off.
2. MUTE: Press this button to cut off the sound of the TV set temporarily, and press it again to resume.
3. Digital Buttons(0-9, -): Directly select the channel with digital buttons.
4. INPUT: Press to open the input source list.
5. NETFLIX: If the network connects, press this key to view NETFLIX directly.
6. YouTube: If the network connects, press this key to view YouTube.
7. Disney+: If the network connects, press this key to view Disney+.
8. Prime Video: If the network connects, press this key to view Prime Video.
9. Profile: Switch profile.
10. Google Assistant: Open Google Assistant.
11. Settings: Access the settings (directly or through the dashboard in GTV)from any place in the system.
12. Arrow buttons ▲▼◀▶: Use to select on-screen menu items and change menu values.
13. OK: Confirms the selection.
14. BACK: Return to the previous menu.
15. Guide: Open Live TV EPG.
16. HOME: Display the HOME page.
17. VOL+/-: Press these buttons to adjust the volume.
18. CH∧/∨: Press these buttons to change the channel upward or downward.
19. INFO: Press to display the channel information.
20. : In DTV mode, press the button to record the TV program.
21. APPS: Press to display the app list.
22. LIST: Press to display the channel list.
23. CC: Display the CC function menu in TV/AV mode.
24. Button: Press to open the virtual keyboard in the DTV source.
25. MTS/AUDIO: In USB mode, press this button to switch the audio track when the movie is playing. In TV mode, press this button to switch to MTS or Audio Language.
26. DIGITAL MEDIA PLAYER CONTROL BUTTON: Include backward, forward, play/pause, and stop in USB mode.
27. COLOR BUTTONS: It’s used in the APPS.

General Description

Installing Batteries in the Remote Control

Installing Batteries

1. Use the accessory screwdriver to remove the four screws of the battery cover of the remote controller and open the battery cover.
2. Insert two 1.5V AAA-size batteries in the correct polarity. Don´t mix old or used batteries with new ones.
3. Lock the four screws on the battery box cover of the remote controller with a screwdriver. Please keep the screwdriver.

• Point the remote towards the remote control sensor of the wireless TV and use it within 7 meters.
• Put the used batteries into the recyc-ling bin since it can negatively affect the environment.

Note

1. A loading of batteries should be last one year under normal use.
2. If you don’t intend to use the remote control for a long time, remove the batteries to avoid damage due to leakage.
3. Do not mix old and new batteries or different types.
4. Do not throw batteries into fire or water.
5. The batteries (battery pack or batteries installed) should not be exposed to excessive heat such as sunshine, fire or the like.

External Connection

Antenna connection

• Antenna input impedance of this unit is 75ohm. VHF/UHF 75ohm coaxial cable can be connected to the antenna jack directly, if the antenna cable is a 300ohm parallel flat feeder cable, you need to use the 300ohm/75ohm converter to connect the antenna cable to the antenna jack.
• For details please refer to the following drawing.

TV Operation

1. Please connect the TV to the power supply, and the indicator light will be red after power-on.
   Press the (power) button on the remote control or TV to turn on the TV.

2. You need to pair the remote control with the TV first. After the code is successful, you can use the Operate the Bluetooth remote control of the TV.

3. Press ▲/▼ to select the system language and press OK to confirm the language.

4. Press ▲/▼ to set up Google TV which needs to sign in Google account for Google service, or basic TV which does not need to sign in Google account.

5. Scan the setup code to download the Google Home app on your phone to set up or press ▲/▼ to set up on TV.

6. Press ▲/▼ to select the wifi to connect, press OK and enter the password to confirm the connection is successful.

7. By accepting the Google Terms of Service to improve the product experience, select “Accept” to accept this condition.

8. Set your location.

9. Set your Time Zone.

10. Set your Daylight Savin

11. Set the Tuner mode, You can also choose to skip the firs

12. Please double-check your Settings, After confirming ENTER, you can use it.

The content displayed in the image depends on your region.

HOME SCREEN
After completing the wizard Settings, you can watch TV and go to the home screen.

1. Open Google Assistant or start a text search.
2. Among the applications installed on the TV, the icons for the favourite applications are shown inside here. (Favourite applications can be added/ deleted/changed its order by users.)

• Inputs: Icon to select an input source.
• Settings: Various settings can be configured here. For details on the settings, see the next explanation.

INPUT SOURCE
In the HOME interface, press ▲/▼/◄/► to select the “Inputs” icon, press OK to open the input source list, then press up to highlight an input and press OK to switch.

• Under live TV, press the SOURCE button to display the list of input sources. You can select the desired source.

NAVIGATING THE ON-SCREEN MENU

1. In the HOME interface, press the ► key to select the icon of the circular settings menu, and press OK to confirm.
2. Press ▲/▼ the button to select what you want set.
3. Press OK to enter the setting.

Dashboard
The Google TV dashboard provides a single location for users to access, settings, notifications, picture settings and more. To open the panel, please press DASHBOARD on your remote from the Google TV home screen.

1. Press to display the Home menu.
2. From the Google TV home screen, please press to display the DASHBOARD.
3. Use▲▼◀▶to select the desired menu and an item, then press OK.

Channels & Inputs
To set Channels and Inputs

Add channels
To add for the first time or additional channels, please follow the steps below:

1. Go to Settings > Channels & Inputs > Channels
2. Select your signal type
3. Select Channel Scan to start channel installation.

Inputs
Consumer Electronic Control (CEC) – This allows you to operate the linked functions between our brand devices with the CEC feature and this unit. We do not guarantee 100% interoperability with other brands of CEC-compliant devices.

Display & Sound

• To set Picture and Sound

Picture

Picture Mode

• Standard: For normal TV viewing.
• Movie: Deep picture settings for a cinematic experience.
• ECO: Eco TV settings for low power consumption.
• Vivid: Enhanced picture contrast and sharpness for viewing in a well-lit room.
• Sports: Brilliant picture settings for high action.
• Game: Optimized for PCs and game consoles.

Screen Brightness
Adjusts the LED brightness to affect the overall brilliant colour.
Advanced Settings
For more detailed picture settings, go to Advanced Settings, where you find settings for Color
Temperature, Noise Reduction Picture Reset etc.

Sound

Sound Mode

• The following sound settings can be configured. Depending on the format of the broadcasting, some sound settings are not available.
• Standard: For normal TV viewing.
• Movie: Powerful sound settings for a cinematic experience.
• Music: Optimized for music playback.
• News: Set the anchor’s voice at a comfortable volume.
• Personal: The customized settings you prefer.

Audio output

• Output Device: TV Speaker/SPDIF/Optical/HDMI-ARC
• Digital Output: Auto/Bypass/PCM/ Dolby Digital Plus/ Dolby Digital

Digital Output Delay

• The on-screen picture and the sound from an amplifier via the digital audio (SPDIF) output jack are synchronized by delaying.the output from the connection.
• The higher values will increase the digital audio (SPDIF) output delay.

Network & Internet

• Setup network connection settings to use apps or network upgrade functions. To set Network & Internet.

Wi-Fi setting

1. Confirm that Wi-Fi is turned on and you’re connected to the correct network.
2. If not, locate the network you’d like to connect to and select it to connect. Enter the password if required.
3. Open one of your apps.
4. Play your video, music, or game again.

Note(s)
If you still have issues, turn the Wi-Fi option off and on again.
Use your Mobile/Tablet hotspot
Automatically adjusts video quality to use less mobile data.

• Data Saver reduces your data usage on mobile connections, increasing watch time by up to 3x.
• Data usage and alerts help you monitor your data usage while watching TV.

Scanning always available
Let Google’s location service and other apps scan for networks, even when Wi- Fi is off.
Ethernet
Proxy settings: Set Proxy manually.
IP settings: Configure the IP setting for your network connection.

Accounts & sign-in

Google Account
Google TV profiles let everyone in your home enjoy their own personalized space with their Google Account. With a personalized profile, you’ll get TV show and movie recommendations just for you, easy access to your watchlist and help from your Google Assistant.
Add Google account
You can add more than one account on your Google TV so you can sign in to services with multiple accounts. Your media and activity sync across devices that your Google Account is signed in to.
Add a Kid

• Set up a kid’s profile on Google TV to choose which apps your kids can use, and to set up bedtime reminders and screen time limits.
• Kids’ profiles may not be available in some regions or on some devices.

Privacy

• This section is privacy settings of your TV, Google account and applications.

Location

• Google may collect location data periodically and use this data in an anonymous way to improve location accuracy and location-based services.

Usage & diagnostics

• Automatically send diagnostic information to Google, like crash reports and usage data from your device, apps, and Chromecast built-in. you can adjust these permissions at any time from device settings. Learn more at g.co/tv/diagnostics.

Ads

• Manage your afs settings, such as resetting your advertising ID.

Google Assistant
You can ask questions and complete tasks on your Google TV with Google Assistant. Google Assistant comes installed on your Google TV device. You can turn it on when you first set up your device, or you can turn it on later.
Payment & Purchases

• Manage your account and purchases through the Play Store app on your mobile device, or by following these links in a Web browser:
• Payment methods g.co/ManageWallet
• Order history g.co/Play/Order
• Subscriptions g.co/Play/Subscriptions

Security & Restrictions

• Your device and personal data are more vulnerable to attack by apps from unknown sources. You agree that you are solely responsible for any damage to your device or loss of data that may result from using these apps.

Apps
This section is apps settings, such as checking details and permissions.

System

Accessibility
You can use a screen reader, closed captions, Switch Access, and more to make your Google
TV devices are more accessible.

1. Press (HOME) and use▲▼ ◀▶to select settings then press OK.
2. Use ▲▼to select System, then press OK.
3. Use ▲▼to select Accessibility, then press OK.
4. Adjust the following items.

Turn on closed captions
Your caption preferences might not apply to certain apps.

1. From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Select Captions.
4. Turn on Display to show captions. Then choose your options.

You can choose the size, font, colour, background and other characteristics of the caption text.

Turn on high-contrast text

1. From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Turn on High contrast text (Experimental).

Text to speech

• Text-to-speech output settings.
• To set On/Off of this function, select and set TalkBack.

Use accessibility shortcuts
Accessibility shortcuts are a quick way to turn on accessibility features. To use accessibility shortcuts, you first need to turn them on.

To turn on accessibility shortcuts:

1. From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Select Accessibility shortcut > Enable accessibility shortcut.
4. By default, the shortcut turns on TalkBack. To change what’s included in the shortcut, choose Shortcut service.
5. Choose an option and select OK.

To use the shortcut: On your remote, press and hold the back arrow and down buttons at the same time for 3 seconds.

TalkBack
TalkBack is the Google screen reader included on Android devices. TalkBack gives you spoken feedback so that you can use your device without looking at the screen.
Change screen reader settings

1. From the Google TV home screen, scroll up to the top navigation bar.
2. Select Profile Settings > Dashboard > Settings.
3. Select System > Accessibility.
4. Under “Services,” select TalkBack > Configuration.
5. Change settings for speech volume, verbosity (such as keyboard echo and usage hints), and spoken passwords.

Note(s)
To find more options and settings for TalkBack, such as speech rate and intonation, in the
Accessibility menu, select Text to Speech.

Use a screen reader

1. From the Google TV home screen, scroll up to the top navigation bar.
2. Select Profile Settings > Dashboard > Settings.
3. Select System > Accessibility.
4. Under “Services,” select TalkBack > Enable > OK.

Turn on the Switch Access

1. From the Google TV home screen, in the top right, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Under “Services,” select Switch Access > Enable > OK.

About
You can check system updates and TV registration information.

Reset
This will restore your device to default settings and erase all data, accounts, files, and downloaded apps.
Date & Time

• Automatic date & time
• Use network-provided time or off
• If it is set to off, please manually set the date and time.
• Set time zone
• Select your time zone
• Use 24-hour format
• Set the time to display in a 12 or 24-hour format

Language
You can set the language for the on-screen display.

1. Use ▲▼to select Language, then press OK.
2. Use ▲▼ to select English (Canada), English (United States), Español or Français then press OK.

Keyboard
Perform the keyboard setting.
Storage
Internal shared storage Removeable storage
Ambient mode (Digital Photo Frame)
Google TV lets you set your TV to scroll through Google Photos when you’re not watching anything.
Power & Energy
Power on behavior Select the screen to start when powering on the TV.
Cast
Cast to Google TV
You can cast content from phones, tablets, or laptops to your Google TV.
Restart
It just makes the TV turn off and again on. Your all settings will be kept. If you want to delete all settings of the TV, please do a factory reset. Settings

System > About > Reset > Factory reset
This will restore your device to default settings and erase all data, accounts, files, and downloaded apps.

Remotes & Accessories

You can connect several Bluetooth devices, like headphones or game controllers, to your Google TV. You can only connect one audio device at a time.

Pair a Bluetooth device

1. From the Google TV home screen, in the top right, go to the profile picture or initial and select Settings > Remote &Accessories > Pair accessory
2. Make sure your device is in pairing mode or is visible to other devices.
3. Identify the device you want to pair from the list and select it.
4. On the Bluetooth pairing request screen, select Pair.

Note(s)
Accessories that have been paired with your device appear in the Remote& Accessories section of Settings. You can also rename or forget devices.

Reconnect a paired device

1. From the Google TV home screen, in the top right, go to the profile icon and select Settings

   Remote & Accessories

2. Under “ACCESSORIES” choose your device.

3. Select Connect.

Fix problems with connecting
Bluetooth devices
If your Bluetooth device won’t connect, it could be an issue with the Bluetooth device or your TV.
Troubleshoot connection issues

1. Turn off your Bluetooth device and then turn it back on. After your device is reset, try to pair it again.
2. If you have multiple devices paired with your TV, disconnect the ones you’re not using.
3. Unplug your TV for 10 seconds and then plug it back in. When your TV is on, try to pair it again.
4. Check if your Bluetooth device connects to other devices, such as a phone or tablet.

• A. If your device connects to other devices:Reset your Google TV device to factory settings.
• B. If your device doesn’t connect to other devices:Check that your Bluetooth device has upto- date software or get help from the device’s manufacturer.

Read Before Using Apps
(*Terms & Conditions Apply)

• Due to the product characteristics featured on the Apps store, as well as limitations in available content, certain featured applications, and services may not be available on all devices or in all territories. Some Apps featured may also require additional peripheral device or membership fees.
• Services and content availability are subject to change without prior notice.
• Manufacture takes no legal responsibility whatsoever for any interruption of App services caused by the service provider for any reason.
• An unstable Internet connection may cause delays or interruptions. In addition, applications may terminate automatically depending on the network environment.
• Applications services and updates may become unavailable.
• Application content is subject to change by the services provider without prior notice.
• Specific services may differ with the version of the application installed on the TV.
• An application’s functionally may change in future version of the application.
• Depending on the third party service provider/s policies, certain applications may not support multitasking.
• The response to remote commands and the resulting on screen display may be delayed while a webpage is loading.
• The copy and paste operations are not supported.
• The web browsing speed will differs with the network environment.
• Depending on the types of video/audio codecs supported, it might not be possible to play certain video and audio files while playing content.
• Apps store have certain limitation, it consist many inbuilt apps for various needs of user but user doesn’t have facility to add other apps from any other media.

Troubleshooting

If you have any problem, check the couter measures for each symptom listed below. The following symptoms may have been, caused by inaporopriate adjustment rather than actual malfunction of the unit. If the trouble pens sts, contact the Customer Care Centre, see back page for contact details.

WARNING

Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• Using cabinets or stands recommended by the manufacturer of the television set.
• Only using furniture that can safety support the television set.
• Ensuring the television set is not overhanging the edge of the supporting furniture.
• Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
• Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
• Educating children about the dangers of climbing on furniture to reach the television set or its controls

If your existing television set is being retained and relocated, the same considerations as above should be applied.
The plug or appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.

FCC STATEMENT

FCC Warning
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

Warranty

Thank you for purchasing this Sylvox product. We are glad to offer 12 months free warranty for you.
If you have any questions, please contact us via our after-sales email or website for assistance.

• Customer Service Support:
• Pre-sale：[email protected]
• After-sale：[email protected]
• Marketing：[email protected]
• Website: www.sylvoxtv.com
• Service Hotline: +1(866)979-5869 (Monday-Friday,9:00AM-5:00PM EST)

Warranty Policy
When returning an item, please note the following:

1. Only items purchased directly from www.sylvoxtv.com and authorized resellers can be returned, such as Amazon, Walmart, Newegg, Wayfair, Aliexpress, etc.
2. We will not accept any return requests for products purchased from unauthorized third-party suppliers.
3. Customer must contact the original vendor with your order ID or purchase proof and the detail of the product issue at [email protected] to request a return/refund/repair/replace before returning products. Sylvox will provide you with the shipping label in the mail.
4. Sylvox are responsible for all return shipping costs for quality problem.
5. If there is no reason to return the product after installation and use, Sylvox shall have the right to charge restocking fees of 20% of the product value. (Only accept applications for no reason return within 7 days after arrival, and freight costs are the responsibility of the customer)
6. Ensure that the item(s) you are returning is repackaged in the original condition with all the documentation and accessories that came with it.
7. If the returned product is not in original packaging: artificial damage causes to affect the second sale, such as its appearance being damaged, the lack of accessories, etc., we will deduct the corresponding expenses according to the situation.
8. We will handle your request once getting your returning item.

How to return a product for a refund? (30 days money-back guarantee)
To return an item to Sylvox, Please contact the Sylvox team at [email protected] to submit an after-sales application, we will provide you with the shipping label in the mail.
Please include your original order number or order proof in the email and ensure that the item is returned within 30 days. No refunds will be issued until the item is received in its original packaging (with its documentation and accessories).

Refunds
Once we receive and verify the condition of your product, a refund is initiated. The way your refund is processed depends on your original payment method.
For credit or debit cards, refunds will be back to the card-issuing bank within 7-10 business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

What does the warranty not cover?

• The wrong way of use and improper repair by the user caused the failure or damage.
• Failure or damage caused by transportation, moving, and falling after purchase.
• Other unavoidable external factors cause failure and damage.
• Improper use of the equipment caused by water or other solution of damage.
• Failure caused by a lightning strike or other electric system reasons
• Damage caused by using power supply other than specified voltage.

Warranty Period

• Sylvox repairs the TV free of charge under the condition of the normal use of the instruction manual within 12 months.
• Sylvox warrants that this product conforms to the manufacturer’s specifications and will be free of defects in material and workmanship should any defect occur.
• Sylvox will correct the defect subject to the following conditions:
• Any defects caused or repairs required as a result of the abusive operation, negligence, accident, shipment damages, improper delivery and installation, application, and use for which this product was not intended as set forth in the user’s manual or other applicable Product documentation.
• Any defects caused or repairs required as a result of any product that has been tampered with, modified, adjusted, or repaired by any person other than Sylvox, a Sylvox authorized service provider or a Sylvox authorized service center or dealer.
• Any replacement of accessories, glassware, consumable or peripheral items required through normal use of the Product, including but not limited to, earphones, remote controls, batteries, etc.
• Any cosmetic damage to the Product surface or exterior, including but not limited to that which has been defaced or caused through normal wear and tear, improper shipping and handling, or the use of chemical cleaning agents.
• Any defects caused or repairs required as a result of damage caused by any external or environmental conditions, including but not limited to, the use of incorrect voltage, fluctuations or surges in transmission line/power line voltage, liquid spillage, or acts of nature or God.
• Warranty claims for Products returned with the altered, illegible, or missing model, factory serial number, and UL markings.
• Any Products used for rental, business, or commercial purposes.
• Any installation, consumer instruction, delivery, setup, adjustment, and/or programming charges.
• A Product that is not installed following installation instructions is included with the Product.
• Any signal reception problems (including antenna-related problems), images “burnt” into the screen, signal noise or echo, interference or other signal transmission or delivery problems, availability of third-party provided services or content (including, without limitation, image, audio or video content).

No other entity other than Sylvox is authorized to extend, enlarge or transfer this warranty on behalf of Sylvox.
The express warranties in this limited warranty are, in lieu of and, except to the extent prohibited by applicable law, Sylvox disclaims all other warranties and conditions, express or implied, whether arising by law, statute, by course of dealing, or usage of trade, including, without limitation, implied warranties or conditions of all claims, whether based in contract, negligence, strict liability or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
For any questions, feel free to contact us via [email protected] at any time!

References

• Best outdoor TV, Bathroom TV, RV TV and kitchen TV for sale – SYLVOX

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