WORLDLINE 3500 Compact Desk and Move User Guide

WORLDLINE 3500 Compact Desk and Move User Guide

PURCHASE

euros/cents) with a period. Amounts less than “1” are registered with a “0.” at the beginning.| < Amount>OK
6| Depending on the card type, it must be inserted in the chip card reader, held up to the contactless reader or pulled through the magnetic swipe reader. If the customer uses the wrong reader for his or her card, that person is instructed to use the proper reader.|
7| The amount is displayed for the customer to read. When using a card with an associated PIN, the customer is instructed to enter the PIN code (4 to 6 digits) and confirm with . When using a card without a PIN, only the amount must be confirmed. Generally, customers do not need to do anything further for a contactless payment of a small amount. The transaction can be interrupted by pressing . Please confirm the message “Please return trm. to cashier” with the upper left function key, so that terminal switches back to basic state.| < PIN>OK
8| Payments are processed and, when appropriate, authorised online. Chip cards: The card must remain inserted in the chip reader during the transaction until the instructions appear to remove the card.|
9| Receipt is printed out. Please follow the terminal’s instructions: If the customer’s signature is necessary, request that he or she provide one.|
10| To print a copy of the receipt: Push the <1>button. To not print a copy of the receipt: Push the <2>button. If no button is pushed, a copy is automatically printed after 10 seconds.| 1: Copyor2: No copy

REVERSAL (CANCELLATION)
With this function, the last transaction that was carried out is cancelled.

OK
7| Reversal is processed and, when appropriate, authorised online|
8| Receipt is printed out|
9| To print a copy of the receipt: Push the <1>button. To not print a copy of the receipt: Push the <2>button. If no button is pushed, a copy is automatically printed after 10 seconds.| 1: Copyог2: No copy

CREDIT (REFUND)
If a transaction can no longer be cancelled, a credit can be issued.

euros/cents) with a period. Amounts less than “1” are registered with a “0.” at the beginning.| < Amount>OK
7| Only if the DCC function is activated: Enter the date of the original transaction and confirm with .| < Date>OK
8| Depending on the card type, it must be inserted in the chip card reader, held up to the contactless reader or pulled through the magnetic swipe reader.|
9| The cashier signs the receipt as a confirmation.|

DAILY CLOSING

During the daily closing, all processed transactions are delivered and closed. After the daily closing, all amounts are credited. A daily closing should be performed at least once a day – the best time is after the store has closed. The daily and shift counters are set to “0”. During the shift handover, you can determine which transactions were carried out during this period (shift). The shift handover is provided strictly for information purposes and does not replace a daily settlement.

TIPS

• Software updates take place at night and only when shifts are closed. Therefore, do not open a new shift in the evening after the daily closing is complete.
• After an “end of shift”, reversals can no longer be carried out.

SPECIAL BUTTON

Special button with “please return terminal”:
Merchant notifications are not displayed automatically in customer mode. When the merchant presses the function button on the top left or <1> extended messages are displayed to the merchant.

ENQUIRIES AND SETTINGS

Enquiries (journal) Settings
Use the button to get to the terminal’s main menu. Select the function <3> Queries

The following options are available:

• Shift counter (current status of the present shift)
• Daily counter (current status since the last daily settlement)
• Trx Log Info (current status of transactions following the last data transmission)
• Print DCC rate (optional)
• Print last ticket

Settings

Use the button to get to the terminal’s main menu. Select the function <4> Settings.
Various options are available.

NOTES ABOUT THE UNIT
PLEASE NOTE! Worldline carries out software updates at night in order to enable you to use your payment terminal without interruption during the day. For this reason, your payment terminal must be left switched on at night with a constant Internet connection.