WORLDLINE 110078002 Crypto Payments User Guide
- June 14, 2024
- WORLDLINE
Table of Contents
110078002 Crypto Payments
Worldline Crypto Payments at the point of sale
Quick guide
Digital Payments for a Trusted World
Welcome to Worldline Crypto Payments
LET’S GO!
On the following pages, you will discover step by step how easy it is to
accept payments with Crypto Payments.
Allow your customers to pay with cryptocurrencies at the point of sale in just
a few steps.
Find out more: worldline.com/merchant-services/crypto-
payments
Customer wants to pay in cryptocurrency
Ask your customer to open their crypto wallet. Payment is possible with any
crypto wallet. Open the WL Crypto Payments app and enter amount
Open the Worldline Crypto Payments app on your device and enter the desired
amount of the transaction in Swiss francs (CHF) and confirm.
You can also enter a reference ID as additional information about the
transaction. Select cryptocurrency
Select the preferred cryptocurrency.
A receipt can be sent by e-mail following payment confirmation. Confirm
amount
Confirm the amount of the transaction in Swiss francs (CHF). Scan QR code
The customer scans the QR code with their crypto wallet. Receive
confirmation
After successfully completing the transaction, you will receive visual
confirmation in your Worldline Crypto Payments app.
Key points at a glance
Does your customer need an Internet connection?
In order to pay with Worldline Crypto Payments, your customers need to have a
wireless or Wifi connection on their smartphone.
Is a transaction with cryptocurrencies secure?
Crypto transactions meet the same security standards as all other payment
methods we offer. As soon as you receive a confirmation in the Worldline
Crypto Payments app, we guarantee the pay-out to you.
Where can I find an overview of the crypto transactions executed?
You can find an overview of all successful transactions in the Worldline
Crypto Payments app. Using the transaction ID, you can also view the
transactions in your pay-outs or in the information available in the usual
merchant portals.
How do refunds work?
Refunds take place at the point of sale directly between you and the customer
(in CHF) and not via the Worldline Crypto Payments app.
What happens in the case of an overpayment?
An overpayment may occur when your customer manually changes the payment
amount in their crypto wallet – this is only possible with certain crypto
wallets. In this case, provide a refund in Swiss francs (CHF).
How do chargebacks work?
Chargebacks are not possible with Worldline Crypto Payments.
What happens in the case of a partial payment?
A partial payment may occur when your customer manually changes the payment
amount in their crypto wallet – this is only possible with certain crypto
wallets. A partial payment is displayed to you in the Worldline Crypto
Payments app. In this case, please
ask your customer to pay the remaining amount.
Your local point of contact can be found at: worldline.com/merchant- services/contacts