WORLDLINE S1U2 Payment Terminal Installation Guide
- September 7, 2024
- WORLDLINE
Table of Contents
S1U2 Payment Terminal
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Specifications
-
Product Name: S1U2 Payment Terminal
-
Features: Contactless Payments, EMV Chip Compatibility,
Intuitive User Interface, Real-time Connectivity, Enhanced
Security, Customisable Branding -
Dimensions: Compact and sleek design
-
Certifications: CE, UKCA, RCM, FCC, IC, UL/IEC 62368-1
Product Usage Instructions
1. Product Installation
Regulatory Instructions for Usage
Ensure compliance with all regulatory guidelines related to the
installation and operation of the S1U2 Payment Terminal.
Professional Installation Requirements
Professional installation may be required to ensure optimal
functionality and safety.
Packaging
Refer to the packaging for any specific instructions or
guidelines related to unpacking the product.
Select a Location
Choose a suitable location that meets the requirements for
installing the payment terminal.
Procedure for Product Installation
- Check package contents for completeness.
- Review system requirements for compatibility.
- Follow mounting instructions provided.
- Install the S1U2 product according to the guidelines.
- Complete installation of the all-in-one terminal if
applicable.
2. Safety
Operating Safety
Adhere to safety guidelines during the operation of the payment
terminal to prevent accidents or injuries.
Safety Recommendations
Follow safety recommendations provided for integrators and
merchants to ensure safe usage.
EC Marking
Ensure compliance with EC marking standards for electronic
devices.
Repairs and End of Life
Refer to the manual for instructions on repairs and end-of-life
disposal of the product.
FAQ
Q: What are the key features of the S1U2 Payment Terminal?
A: The key features include Contactless Payments, EMV Chip
Compatibility, Intuitive User Interface, Real-time Connectivity,
Enhanced Security, and Customisable Branding.
Q: Are professional installation services required for the S1U2
Payment Terminal?
A: Professional installation may be recommended to ensure proper
functionality and safety compliance.
Q: How can I ensure the longevity of the S1U2 Payment
Terminal?
A: Follow maintenance and cleaning instructions provided in the
manual to ensure durability and longevity of the terminal.
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Integration Guide
S1U2
Table of content
1
Introduction
5
1.1
S1U2 Payment terminal
5
1.2
Features
6
1.3
Key hardware features
6
1.4
Network considerations
6
1.4.1 Technical characteristics
7
1.4.2 Front
8
1.4.3 Rear
8
1.4.4 Bottom
8
1.4.5 Description of the interfaces
9
1.4.6 Power Management
9
1.5
Dimensions
10
1.6
Certifications
10
1.6.1 CE
10
1.6.2 Other
11
1.6.3 UKCA
11
1.6.4 RCM
11
1.6.5 FCC
11
1.6.6 IC
12
1.6.7 UL/IEC 62368-1
12
1.6.8 Detachable Antenna Usage
12
1.7
Technical characteristics
13
1.7.1 Main accessories
13
1.7.2 S1U2 software
13
1.7.2.1 General
13
1.7.3 Maintenance
13
1.7.4 Cleaning instructions
14
1.7.5 Standards
14
2
Product installation
15
2.1
Regulatory instructions for usage
15
2.2
Professional installation requirements
15
2.3
Packaging
15
2.4
Product rating plates
16
2.5
Select a location
16
2.6
Procedure for product installation
17
2.6.1 Package content
17
2.6.2 System requirements
17
2.6.3 Mounting instructions
17
2.6.4 EVA Mechanical standard
18
2.6.5 S1U2 product installation
20
2.6.6 Installing the all-in-one terminal
20
2
3
Safety
21
3.1
Operating safety
21
3.2
Safety Recommendations
21
3.2.1 Integrators
21
3.2.2 Merchants
22
3.3
EC marking
22
3.4
Repairs and end of life
22
The information provided in this documentation has been compiled with the greatest level of care. Due to further developments in the field of electronic payment transactions, as well as the technology, changes may occur that lead to deviations from these instructions. Worldline shall, therefore, accept no liability for the up-to-dateness, completeness or accuracy of the information provided in these operating instructions. Any claims for liability asserted against Worldline
which relate to instances of material or immaterial damage, which are attributable to the use or non-use of the information provided and/or the use of incorrect or incomplete information, are excluded in principle insofar as no deliberate or grossly negligent misconduct may be proven with respect to Worldline. Please contact your account manager for the most up-to-date version of this document.
3
CVM EMC EVA GND LCD LLT RAM USB CL
List of abbreviations
Cardholder Verification Method Electro Magnetic Compatibility European Vending
Association Ground Liquid Crystal Display Local Loading Tool Random Access
Memory Universal Serial Bus Contactless
4
1Introduction
1.1
S1U2 PAYMENT TERMINAL
The cutting-edge S1U2 payment terminal is designed to revolutionise the world of unattended service payments. This state-of-the-art payment solution seamlessly blends technological innovation with user-centric design, ensuring a secure, efficient and user-friendly payment experience.
At its core, the S1U2 payment terminal provides advanced hardware and software components that cater to a wide range of industries, from vending machines and parking lots to self-service kiosks and automated retail systems. Its sleek and compact shape harmonises with various environments, while its robust construction ensures durability and longevity in high-traffic settings.
The terminal’s key features include: 1. Contactless Payments. 2. EMV Chip Compatibility. 3. Intuitive User Interface. 4. Real-time Connectivity. 5. Enhanced Security. 6. Customisable Branding.
7. Remote Management: The terminal’s remote management capabilities enable
businesses to monitor and update software, track transaction data, and perform
diagnostics from a centralized platform.
8. Multi-Language Support. 9. Expandable Peripheral Integration: The S1U2
terminal
can be equipped with an embedded barcode scanner, to enhance its functionality
and cater to specific industry needs. 10. Its usage can be in- or outdoors,
resisting to harsh weather conditions. 11. The terminals have been designed to
provide a complete solution for EMV payments and can run ep2 applications from
Worldline. The terminalis PCI PTS 6.x certified, SRED included.
5
1.2
FEATURES
The S1U2 offers contactless, chip and magnetic card processing. The terminal is designed to fit into any kiosk thanks to an easy surface mounting installation and complies with EVA EPS (Standard Door Module).
Product view:
1.3
KEY HARDWARE FEATURES
Small footprint complies with EVA/CVS 1.3 standard for the dimensions of the Standard Door Module (SDM). The electronic parts are foreseen with a conformal coating to support you in the ATEX certification if required. Two versions have been developed to ensure the most cost-efficient solution in your environment.
4G is offered per default on both versions.
Basic version · Onboard Ethernet · Serial interface · USB C · 4G
This version is per default equipped with 8GB Ram/ 16GB Flash.
Extended version · Onboard Ethernet · Conformal coating · Serial interface · USB C · 4G · Scanner In addition, the terminal is equipped with a scanner for 1D and 2D code reading. Extended memory (3GB Ram/16GB Flash) is foreseen to better support you with VAS/3rp party developments.
1.4
NETWORK CONSIDERATIONS
Worldline supports two options for connecting the S1U2 payment terminal: · Mobile broadband (4G) · Onboard ethernet interface supporting fixed broadband
Please note that Worldline has no control over and can’t be hold responsible for the quality of network solutions.
Worldline will not support (or parameterise) hybrid solutions, such as the use of mobile broadband routers/modems behind
the ethernet interface as there is too much dependency on the quality provided by the mobile operator, which is often affected by indoor signal reception issues or faraday cage of the device. For use of the 4G network an external antenna needs to be used. The antenna needs to have an SMB connector and can optionally be supplied by Worldline as an accessory. Please check chapter with accessories (1.8.1).
6
1.4.1 TECHNICAL CHARACTERISTICS
Processor
Memory OS Display
Keypad Card reader Communication
Power supply Dimensions L×W×H Required space L×W Weight PCI version Ambient
conditions
Water/Dust-proof Impact resistance Cash register connection Other
Basic
Crypto: ARM Cortex M3, 250 MHz Application: Qualcom Cortex A53 Quad-Cor, 1.3
GHz
2GB RAM/16GB Flash
Android 10
5″ capacitive touch TFT LCD with Capacitive Touch Panel with 1280×720 Pixels
800NITS brightness backlight
No physical keypad Touchscreen
Separated card readers Magstripe/Chip/NFC
· RS232, USB · Ethernet · Wi-Fi BT · 4G
External, not included Input: 948V DC
55.5×110.15×168 mm Cut-out of EVA dimensions 110×146 mm
709 g
PCI PTS 6.x
Operating: 20°C to 65°C Humidity: 5% to 90% non-condensing Storage: 35°C to
70°C
IP65 (front only)
IK10 (front only)
TIM API
Premium
Crypto: ARM Cortex M3, 250 MHz Application: Qualcom Cortex A53 Quad-Cor, 1.3
GHz
3GB RAM/32GB Flash
Android 10
5″ capacitive touch TFT LCD with Capacitive Touch Panel with 1280×720 Pixels
800NITS brightness backlight
No physical keypad Touchscreen
Separated card readers Magstripe/Chip/NFC
· RS232, USB · Ethernet · Wi-Fi BT · 4G
External, not included Input: 948V DC
55.5×110.15×168 mm Cut-out of EVA dimensions 110×146 mm
709 g
PCI PTS 6.x
Operating: 20°C to 65°C Humidity: 5% to 90% non-condensing Storage: 35°C to
70°C
IP65 (front only)
IK10 (front only)
TIM API
Conformal coating ATEX Barcode scanner
7
1.4.2 FRONT
2
1
6 4
5 7
3
1.4.3 REAR
1
6
2
5
3 4
8 8a 8b
7
1 Power LED 2 Contactless Card Landing Zone/LCD Display 3 Chip Card Reader 4
Magnetic Stripe Reader 5 Front Camera 6 NFC 7 Aiming LED
1 Product label 2 Serial 3 Ethernet Port 4 USB Type A Slot (5Vdc, 0.5A max.) 5
USB Type C Slot (5Vdc, 0.5A max.) Important note: USB Type A Slot + USB Type C
Slot: 0.5A max. 6 Antenna Slot/4G antenna connector 7 Chip Card Reader (CCR) 8
Cover to access SIM and SAM slots 8a GSM Micro SIM Card Slots 8b SAM Card
Slots
1.4.4 BOTTOM
4 1
2 3
8
1 Aiming LED () 2 Barcode/QR scanner () 3 Speaker 4 Chip (*) Only available in the extended version.
1.4.5 DESCRIPTION OF THE INTERFACES
USB device · 2 USB onboard interfaces · The device uses type A and C USB connections. · Cable length should not exceed 5m.
RS232 interfaces · The device is equipped with 2 serial interfaces via the
add-on cable. · The connector type is RJ45
PIN No 1 2 3 4 5 6
Function GND Wake-up RXD TXD CTS RTS
SAM
SAM 1: Cut corner is on the upper left side (lowest position).
SAM 2: Cut corner is on the bottom left side (upper position).
Insert GSM Micro SIM card into desired slot.
SIM 1: Cut corner is on the upper left side (lower position).
SIM 2:
Cut corner is on the upper
SIM
right side (upper position).
Pin 1Pin 6
Pin 1
Pin 6
SIM & SAM Installation 1. Disconnect the device from cable power supply. 2.
Remove the black plastic part at the bottom/back of the
terminal (SAM1, SAM2 & SIM1, SIM2 card slots become visible). 3. Insert the
SAM cards in SAM slot 1 and/or slot 2. Take care with regard to the corner.
angle location. Direction and orientation for card insertion are printed next
to the slots. 4. Place the black plastic part at its original position.
Speaker The speaker is controlled by the payment application. Card entry Card entry information (guidance) can be displayed on the screen. Keyboard There is no keyboard, the terminal is equipped with a capacitive touch screen. LED The device has a visible power LED at the front (up right position).
1.4.6 POWER MANAGEMENT
There is no wake-up function available on the terminal to support power
management. Please consider when installing the terminal that a permanent
power source is available.
9
1.5
DIMENSIONS
Product dimensions are LxWxH: 55.5×110.15x168mm.
1.6
CERTIFICATIONS
1.6.1 CE
Operations in the 5.155.35GHz band are restricted to indoor usage only.
1. Safety IEC 62368-1:2014 IEC 62368-1:2018 EN IEC 62368-1:2020+A11:2020
2. Electromagnetic compatibility EN 55032:2015+A11:2020 EN 55035:2017+A11:2020 EN 301489-1 v2.2.3:2019-11 EN 301489-3 v2.1.1:2019-03 EN 301489-17 v3.2.4:2020-09 EN 301489-19 v2.1.1:2019-04 EN 301489-52 v1.2.1:2021-11 EN 61000-3-2:2019+A1:2021 EN 61000-3-3:2013+A1:2019+A2:2021+AC:2022-01 EN 61000-4-2:2009 EN 61000-4-3:2020 EN 61000-4-4:2012 EN 61000-4-5:2014+A1:2017 EN 61000-4-6:2014+AC:2015
10
1.6.2 OTHER
EN IEC 62368-1:2020 + A11:2020 IEC 62368-1:2014 IEC 62368-1:2018
1.6.3 UKCA
1. Safety BS EN 62368-1:2014+A11:2017 BS EN IEC 62368-1:2020+A11:2020
2. Electromagnetic compatibility BS EN 55032:2015+A11:2020 BS EN 55035:2017+A11:2020 BS EN 301489-1 v2.2.3:2019-11 BS EN 301489-3 v2.1.1:2019-03 BS EN 301489-17 v3.2.4:2020-09 BS EN 301489-19 v2.1.1:2019-04 BS EN 301489-52 v1.2.1:2021-11 BS EN 61000-3-2:2019+A1:2021 BS EN 61000-3-3:2013+A1:2019+A2:2021+AC:2022-01 BS EN 61000-4-2:2009 BS EN 61000-4-3:2020 BS EN 61000-4-4:2012 BS EN 61000-4-5:2014+A1:2017 BS EN 61000-4-6:2014+AC:2015 BS EN 61000-4-8:2009 BS EN 61000-4-11:2020+AC:2020-06
1.6.4 RCM
Missing info
(RCM regulation does not explicitly require specific descriptions or warnings to be included in the product manual. Here, the logo can be placed in the product manual. The RCM logo regulation is required to be larger than 3 mm height.)
1.6.5 FCC
Federal Communication Commission Interference Statement This device complies
with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: 1. This device may not cause harmful interference, and 2. this
device must accept any interference received,
including interference that may cause undesired operation. This equipment has
been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct
the interference by one of the following measures: · Reorient or relocate the
receiving antenna. · Increase the separation between the equipment and
receiver. · Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected. · Consult the dealer
or an experienced radio/TV technician
for help. FCC Caution: · Any changes or modifications not expressly approved
by the party responsible for compliance could void the user’s authority to
operate this equipment. · This transmitter must not be co-located or operating
in conjunction with any other antenna or transmitter.
11
Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance 20cm between the radiator & your body. Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all
Wi-Fi product marketed in US must fixed to US operation channels only. Operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
1.6.6 IC
Industry Canada statement This device complies with ISED’s license-exempt
RSSs. Operation is subject to the following two conditions: 1. This device may
not cause harmful interference, and 2. this device must accept any
interference received,
including interference that may cause undesired operation.
Radiation Exposure Statement: This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with greater than 20cm between the radiator & your body. Warning: The equipment is only suitable for wall mounting at a height 2m.
1.6.7 UL/IEC 62368-1
Warning: · Power cord shall be connected to a socket-outlet with
earthing connection. · Risk of explosion if battery is replaced by an
incorrect
type. Dispose of used battery in accordance with local disposal regulations.
· This product is intended to be supplied by a Listed Power Adapter or DC
power source marked “L.P.S.” (or “Limited Power Source”), rated 9-48 V DC,
1.5-0.5 A minimum, Tma = 40 degree C minimum.
The equipment is only suitable for wall mounting at a height 2m.
1.6.8 DETACHABLE ANTENNA USAGE
This radio transmitter [IC: 27350-S1U2001] has been approved by Innovation, Science and Economic Development Canada to operate with the antenna types listed below, with the maximum permissible gain indicated. Antenna
types not included in this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this device.
Manufacturer Model Antenna Type Max Gain (dBi) Impedance ()
Manufacturer
ADVANCED WIRELESS & ANTENNA INC
ADVANCED WIRELESS & ANTENNA INC
SPORTON INTERNATION INC
Model WWAN WLAN PIFA NFC
Antenna Type
Dipole Antenna for LTE application
Antenna for Wi-Fi application
Loop antenna
Max Gain (dBi) 2.66 dBi 4.427 dBi N/A
Impedance () 50 ohm 50 ohm 50 ohm
Note: To ensure waterproofness the S1U2 terminal installed in vending machines, parking, kiosks or gas stations requires a roof-mounted antenna.
12
1.7
TECHNICAL CHARACTERISTICS
Mass Dimensions LxWxH Power supply
Platform Memory
709g
55.5×110.15x168mm
48V External power supply (via molex): 948V DC
Android 10
Basic version: 2GB/16GB Extended version: 3GB/32GB Note that memory is not
upgradable after production
1.7.1 MAIN ACCESSORIES
For a complete description of the supported accessories, please refer to the
order list of this product.
1.7.2 S1U2 SOFTWARE
The S1U2 comes with the Worldline ep2 software. More details on its
functioning can be downloaded from SCS.
1.7.2.1 GENERAL
S1U2 is a secure payment device built around on Android 10.
1.7.3 MAINTENANCE
There is no physical maintenance button on the terminal, to enter the
maintenance mode. · Maintenance mode is only supported for our partners. ·
Further instruction on the software setup can be found in
the Configuration Guide available on SCS. Configuration The device delivered
to you has a minimum operating configuration loaded.
The software and the files for defining the parameters are installed in the factory. To change the configuration, you can load the latest software from the SCS. For more information on configuration, please contact your technical support team. Operating life The device has MTBF 50,000 hours. Failure rate during the first 3 years is expected to be around 10%.
13
1.7.4 CLEANING INSTRUCTIONS
The external front of the contactless reader should be carefully cleaned on a
regular basis. The aim is to keep the display free of dirt and solvents.
During this process, first disconnect all cables from the terminal. · Use a
soft cloth slightly soaked in soapy water to clean
the outside of the terminal. · The glass has a special surface treatment, thus
it must
be cleaned carefully. · Do not clean the electrical components. · Never use
solvents, detergents or abrasive cleaners. These
materials could damage the plastic or the electrical parts.
· Avoid the use of pressurised liquids. · Do not expose the terminal to direct sunlight. Do not clean the plastics with any type of alcohol. The display can be cleaned with ethanol alcohol. Be sure that no liquid is entered under the plastics. Cleaning with alcohol should only be required when screen-protective films are being used.
1.7.5 STANDARDS
Electrical consumptions · Max power supply: 48V · Backup battery life: 5 years
of storage (depending on
environmental conditions) Temperature and humidity Operating and storage
conditions: · 709g Environment · Operating Temperature 20°C to 65°C · Storage
Temperature 35°C to 70°C operating · Humidity 5% to 90% non-condensing ·
Storage Humidity 5% to 90% non-condensing Operating conditions: · Relative
humidity: 5% to 90% non-condensing at 65 °C · External temperature range: 20
°C to +65 °C Storage conditions: · 5% to 90% non-condensing at 70 °C ·
External temperature range: 35 °C to +70 °C
Environmental specifications continued · Front face shock resistance: IK10 ·
Vibrations resistance: NF EN 60068-2-6 and the below
conditions (10 tests sequences per axis): · From 5 Hz to 9 Hz with 3,3 mm
amplitude · From 9 Hz to 200 Hz with 10m/s² acceleration · From 200 Hz to 500
Hz with 15m/s² acceleration · Endurance 30 mn on each resonance frequency ·
Bumps resistance: NF EN 60068-2-29. E
Each direction, 500 drops 1/2 sinus 25g 6ms Natural events: · Water and dust
resistant IP65 (S1U2 front face only). Degradation specification: · Vandal
resistant: IK10 · Certified anti-tamper and attack resistant · Drop: 0.8m on
concrete
14
2Product installation
This document provides a guideline for operating and configuring Castles S1U2
terminal. The scope of this document includes setting up the terminal, basic
operation, application lifecycle, and some advanced features.
2.1
REGULATORY INSTRUCTIONS FOR USAGE
Before using the terminal, please check if it has been disassembled, modified
or if it shows any abnormalities. If yes, please do not use. · Please stay
away from strong electromagnetic waves.
(Example) Microwave ovens, magnets, shoplifting prevention devices, high-
voltage wires, automatic doors, communication antennas, etc. · Condensation
can occur when moving from a cold place to a warm place. If condensation
occurs, do not use the unit until the connected water droplets evaporate.
· Static electricity may occur in some places (such as where you use a
carpet).
· Please do not leave it in the sun for a long time. · Please operate the unit
carefully as it is a precision
instrument. Do not apply impact, do not drop or do not put heavy objects on
top of the terminal. · Do not attach dust, oil, etc. to a part of the power
terminal. Also, do not scratch.
2.2
PROFESSIONAL INSTALLATION REQUIREMENTS
Worldline only sells its products to qualified partners and integrators. These are responsible for the professional resale, integration and installation of these products into complete solutions for retailers. These solutions can be: · Petrol stations · Ticketing kiosks (Airline tickets, cinema, transport, etc.) · Vending machines · Parking kiosks (On-/off-street) · Others
Partners, resellers, and integrators must have qualified electronics engineers to be able to install or integrate our products. In addition, installation must be carried out in accordance with Worldline’s recommendations as described in this document and in compliance with local regulations for electrical safety and radio emission levels. Our on-site support and maintenance engineers are available to follow up and commission the installation towards integrators.
2.3
PACKAGING
The complete bill of material must be checked on receipt. It contains the following:
· 1 terminal · 1 fixing plate · 1 gasket · Bolds and nuts · I/O cable
In case of doubt or if items are missing or damaged, contact your shipping company and/or vendor. If you want to attach the mounting plate directly to the vending machine, you will also need four M4 locknuts and washers. These are not included in the packaging.
15
2.4
PRODUCT RATING PLATES
A rating plate on a machine carries technical information. The plate contains the names of the machine, as well as other technical specifications of the terminal. Both the terminal and the packaging contain a rating plate with more information on the device.
Box:
Terminal:
Examples of product rating plates are provided to show what information is
given on each plate. Minor differences in layout may occur.
Explanation of the terminal type information:
2.5
SELECT A LOCATION
The terminals are designed for unattended usage both in- and outdoors. Electrical installations where the S1U2 terminals are installed, must comply with local and regional codes for office and residential electrical wiring such as International Electrotechnical Commission (IEC).
Finding a proper location is an important aspect for installing the S1U2 terminal.
Please follow the guidelines listed here and also check the local
requirements: · Select a location on the machine that is conveniently
accessible on the front side. Make sure that: The S1U2 terminal fit in the
mounting position The display faces the cardholder and is clearly visible
The display is readable The card slots are accessible, please check chapter
with the mounting instructions · Make sure there is sufficient space in the
vending
machine to: Fit the mounting brace that fastens the terminal tightly
into the machine Access the ground connection Guide the cables without
folding them and use cable
ties The maximum permitted length of the cable between
the S1U2 and the vending machine controller (VMC) is max 3m · Avoid a position
that exposes the card reader to rain or hostile weather. · Always mount the
S1U2 terminals vertically · Make sure air can circulate freely around the
components. · Take additional measures to avoid condensation or humidity
inside the vending machine or in other locations where the S1U2 is integrated.
Installing moderate levels of heating and/or ventilation can help, as can
leaving the terminal active at all times.
To avoid reflections and to guarantee readability, do not expose the display
to direct sunlight.
For the security of the cardholder, make sure that PIN privacy is guaranteed.
Locate the display outside the field of vision of cameras, mirrors and away
from stairs.
· Check all local regulations and requirements for PIN privacy. There is
information about this topic in the S1U2 Security Policy, available on the PCI
website.
Important note: It is required to use ESD protective clothing while handling
these devices. The S1U2 is compliant with the current applicable PCI PTS
security requirements. Upon receipt of your terminal, you should check for
signs of tampering of the equipment. It is strongly advised that these checks
are performed regularly after receipt. You should check, for example: That the
reader is firmly in place; that there is no evidence of unusual wires that
have been connected to any ports on your terminal or associated equipment, the
chip card reader or any other part of your terminal. · You are strongly
advised to ensure that privileged access
to your terminal stock is only granted to staff that has been independently
verified as being trustworthy. · The terminal must never be put in or left at
a location where it could be stolen or replaced by another device. · You are
strongly advised to perform regular checks on the chip card reader. · Such
checks are crucial to learn about any unauthorised modifications to your
terminal and other suspicious behaviour by people who have access to the
device. Your terminal can detect any “tampered state”. In this state, the
terminal repeatedly flashes the message “Alert Irruption!” and further use of
the terminal is not possible. If you observe a tamper state message, you
should contact the terminal helpdesk immediately.
16
2.6
PROCEDURE FOR PRODUCT INSTALLATION
2.6.1 PACKAGE CONTENT
Upon receipt of your order, please check that the box is received without any
damage. Check also unusual wiring, if such is the case, do not install the
terminal and return it to Worldline. · S1U2 Unattended Payment Terminal ·
Mounting Hardware · Add-on cable with MDB molex plug and 2 serial
interfaces/IO cable
· Power adaptor, DC jack conversion- and LAN cables are accessories and should be ordered separately.
2.6.2 SYSTEM REQUIREMENTS
· Worldline configuration instruction containing a valid Terminal identifier
(TID) a valid Worldline merchant account. (merchant ID) terminal password
· A stable and reliable internet connection. · Power outlet for the payment
terminal.
2.6.3 MOUNTING INSTRUCTIONS
The terminal needs to be surface mounted in a vertical position. It complies
with the EVA standard using a mounting plate to be positioned at the inside of
the machine.
17
2.6.4 EVA MECHANICAL STANDARD
A standard mounting plate is delivered to mount the device in a panel of 3mm
or less. For panels >3mm thickness, a custom-made spacer needs to be used.
These spacers will not be provided by Worldline.
The dimensions are given in mm. 18
To ensure a watertight installation, it is important to use the silicon gasket and position it correctly between the terminal and the machine panel. Make sure that the panel is clean before positioning the terminal into its position. The terminal always needs to be positioned vertically from the ground. Product gasket To ensure the IP ratings, the gasket must be assembled correctly.
IP rating is related to front face only: S1U2 is IP65 Installation Preparing
the terminal Step 1: Make sure that the device is not powered. Step 2: Remove
the plastic cover at rear bottom of the
terminal Step 3: Insert the SIM when appropriate, please follow
the described procedure above. Step 4: Put the cover back in place Step 5:
Screw the two screws using torque:
Fastener torque reference value 3.5 ± 0.3kgf.m)
Antenna mounting Step 1: Remove the antenna tool from the rest position Step 2: Screw the antenna on the relevant connector Step 3: Place the antenna tool again at the right position
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2.6.5 S1U2 PRODUCT INSTALLATION
The label with PCI hardware version number must be visible from the inside
once the device is installed. The centreline of operating controls or
input/output components must be at least 400 mm above the ground.
Caution It is important that the device footprint surface on the kiosk must be flat and cleared of any holes and burrs to prevent from dust and water penetration into the kiosk (IP65 standard). Rubber at the rear of the product guarantees waterproofness between the EVA plate and the product. Waterproofness between the EVA plate and the kiosk panel should be guaranteed by the rubber on the EVA plate.
2.6.6 INSTALLING THE ALL-IN-ONE TERMINAL
If you are going to install a 4G comm-box board and antenna, prepare the vending machine first. If you are going to install a SIM card or 4G comms board, complete this task before installing the comm-box on the terminal and before mounting the terminal in the vending machine. Step 1: Check the gasket positioning Lugs (pins) in the rubber should fit into the terminal openings above and below.
Step 3: Cabling After mounting the terminal into the vending machine, continue by connecting the communications cables. Step 4: Powering the devices Plug in the power plugs and wait for the terminal to be booted. The S1U2 is compliant to the Standard Door Module dimensions of the European Vending Association.
Step 2: Mount the modular terminal in the vending machine 1. Line up the
terminal with the front panel opening on
the vending machine. 2. Clamp the EVA frame to the rigid front plate of the
machine using four locknuts. Note: These locknuts are not included in the
terminal package 3. Tighten the locknuts in a Z-pattern. A cut-out with the
standard dimensions of the EVA EPS door module in the kiosk is required. Mount
the terminal on the custom EVA plate using the nuts and the washers. Fixing
must be done by 4 M4x17 welded studs. The device requires standard hexagonal
nuts for integration into a kiosk. Torque value used: 1.01.3 Nm. It is
recommended to use washers.
To avoid damage to the terminal, do not over-tighten the nuts. 1.0 – 1.3 Nm torque is recommended, depending on the material the front plate is made of.
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3Safety
Follow the guidelines in this manual when integrating the S1U2. Neither Worldline nor its supplier will bear any responsibility or costs for malfunctions, breakdowns or anomalies that may result from incorrect handling of the payment terminals. Worldline disclaims all liability if the instructions and precautions contained in this manual are not followed. If you notice that any component blocks, does not fit, or shows any other malfunction, contact your vendor. Do not attempt to repair or modify the device in any way.
Use only accessories (power adapters, cables, etc.) provided by your vendor or by an approved source. Make sure that the S1U2 terminal has completed the necessary steps to load the application and keys. Security features are integrated in all levels of the S1U2 terminal design, from the external housing to the chipset at the heart of the terminal. Regular visual checks are essential to avoid fraud from the outside.
3.1
OPERATING SAFETY
Keep the S1U2 terminals away from extensive heat, fire, high voltage, radiation, shocks and abrasive chemicals.
To guarantee safe operation of the S1U2 terminal, make sure: · The terminals
are firmly fixed in the kiosk/vending
machine and are correctly wired and powered · The kiosk/vending machine on
which the S1U2 terminals
are mounted is protected from dust, strong sunlight, rain, wind and flying
parts (e.g. stones thrown up by passing traffic) · The operating temperature
of the terminals remains between 20 °C and 65 °C
Always: · Use only the power adaptor supplied or a power adaptor
compliant with the appropriate specifications · Disconnect the power adapter
before cleaning the
housing and before maintenance or repair work
Never: · Drop, throw, slam or vibrate the terminals · Let oil, water or other
liquids enter the terminals · Use extension cables to extend the power cable
between
the power adaptor and the S1U2 terminals · Connect any unused cables to the
S1U2 terminal · Store, install or use the S1U2 terminal
Near any source of excessive voltage fluctuation, electromagnetic fields or
microwave radiation (e.g. electric motors or high-frequency devices)
In a deep freeze or a defrosting system · Store the S1U2 terminals near food,
or near explosive
substances such as lighter fuel or petrol · Open the S1U2 terminals
3.2
SAFETY RECOMMENDATIONS
3.2.1 INTEGRATORS
Integrators must implement appropriate procedures to ensure that each installation is regularly checked on site. These checks are to ensure that: · No camera has been set up to track cardholder activity · No skimming device has been installed · No foreign objects are present in any of the card-readers
If anything suspicious is found in the chipcard reader or if the S1U2
terminals are displaying a “tampered” warning message, the integrator must: ·
Disconnect the terminal from the power source · Alert the police or computer
crime unit and provide them
with all requested elements for investigation · Alert the acquirer with
precise details of the location and
situation · Alter the regulator (eg CB, ep2) if appropriate
Partners are fully responsible for the integration of each S1U2 into their
kiosk and must comply with: · (i) the local standards and regulations; · (ii)
the integration rules set out in this guide; · (iii) the state of technology
and current industry
practices in terminal design, manufacture, integration, commissioning and
maintenance. Worldline cannot be held responsible for any S1U2 integration
that does not meet the criteria described.
The S1U2 is designed to comply with the applicable international and/or local standards, particularly in environmental (CE, RCM, etc.) and security (EMV, PCI, etc.) terms. Documents confirming compliance with these standards can be made available on request. The partner is responsible for the complete assembly of the terminal, which comprise other third-party components, materials and solutions as well as the cashless payment solution. Before assembling the terminal, the partner must undergo subsequent checks in accordance with the local, European and/or international legislation/regulations applicable (hereinafter the “certification(s)”). For example, with regard to electromagnetic compatibility. For the European Union: Commissioning and market release of the terminals is subject to the receipt of the CE declaration of compliance in accordance with Directive 2004/108/EC of 15 December 2004.
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3.2.2 MERCHANTS
For security reasons, merchants are advised to check their S1U2 terminals
every working day and make sure that: · There are no signs that any unusual
cables are connected
anywhere on the terminal · There are no foreign objects in any of the card
readers
· The terminal does not display warning messages · There is no visible damage
to the housing · The serial number of the terminal (label) matches the
inventory
3.3
EC MARKING
EC standard compliance marking certifies that the product conforms to the following harmonised standards:
Audio/video, information and communication technology equipment Part 1: Safety requirements IEC/EN 62368-1: 2014
RE Directive 2014/53/EU. The Radio Equipment Directive
Radio: ETSI EN 300 330-1 V2.1.1 Electromagnetic compatibility and Radio spectrum Matters (ERM); Short Range Devices (SRD) EMC: ETSI EN 301 489-1 V2.1.1, ETSI EN 301 489-3 V2.1.1 Electromagnetic compatibility and Radio spectrum Matters (ERM); Electro Magnetic (EMC) standard for radio equipment and services.
3.4
REPAIRS AND END OF LIFE
Any maintenance and actions beyond what is described in this manual must be carried out by Worldline or an approved service centre. Contact your vendor for information on how to dispose of your S1U2 terminals at the end of their lives. Do not discard, give away or sell your S1U2 terminals as they contain materials that cannot be recycled and must be handled by a professional party.
Environment (WEEE, batteries and packaging) The products are labelled in accordance with European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC regarding batteries and accumulators. These provisions stipulate that producers and manufacturers are liable for the take-back, treatment and recycling of equipment and batteries upon end of life.
The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled. We ensure that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Packaging waste must also be collected separately to guarantee a proper disposal and recycling. Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment.
110.1108.02 INT_EN/07.2024
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